TALKTALK BUSINESS DIRECT LIMITED

Software Defined Networking (SDN)

TalkTalk Business (TTB) delivers a cloud managed SDN solution combining SD-WAN, Security and intelligent LAN/WLAN to optimise performance, operations and resilience across public sector estates. Centralised control, real time visibility and policy automation support modern digital services for all public sector organisations, underpinned by nationwide connectivity and integrated threat protection.

Features

• Centralised control delivering full visibility across complex public sector estates
• End-to-end security protecting sensitive data across every access point
• Zero trust access ensuring only verified users reach critical systems
• Resilient connectivity maintaining uptime for essential citizen services
• Scalable architecture supporting long term digital transformation programmes
• Cloud optimised performance enhancing frontline and remote worker productivity
• Automated monitoring reducing operational burden on stretched IT teams
• Consistent policy enforcement across sites, devices and remote locations
• Flexible deployment models supporting diverse organisational capabilities
• 24/7 managed support ensuring uninterrupted public service delivery

Benefits

• Improves oversight across distributed estates and critical services
• Protects sensitive citizen and organisational data
• Reduces risk of breaches across diverse user groups
• Ensures uninterrupted delivery of essential public services
• Supports evolving digital strategies without major reinvestment
• Enhances productivity for frontline, remote and mobile teams
• Allows operational and support teams to focus on strategic priorities
• Strengthens compliance across multi-site and hybrid environments
• Adapts to varied capabilities across public sector organisations
• Provides continuous protection for always on public services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.stokes@talktalk.business. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

869580678593229

Contact

Andrew Stokes
07976911843
andrew.stokes@talktalk.business

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Service support is provided 24/7/365.; ; The service team will acknowledge queries immediately upon receipt via email, and will endeavour to respond as quickly as possible during the working day. For faults we will determine if the Managed Service Request is due to equipment failure or requires Vendor Support no later than 45 minutes after the request has been logged, where possible. ; ; Priority level Updates (Business Hours):; ; Priority 1, 4 hours response; 4 hours (target fix); Priority 2, 8 hours response; target fix by end of next Business Day.; Priority 3, 24 hours response; target fix as soon as reasonably possible.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: TalkTalk Business (TTB) operates a 24x7x365 Service Management Centre, which identifies, troubleshoots and restores standard operational functionality of the service. ; ; Incident prioritisation ; ; High – Priority 1: Primary business function of customer is stopped with no redundancy or backup, immediate financial impact.; Medium – Priority 2: Primary business function of customer is severely degraded or supported by backup or redundant system, probably significant financial impact.; Low: Non-critical business function is stopped or severely degraded, possible financial impact.; ; Priority level updates (Business Hours) ; ; Priority 1: 4 hours response; 4 hours target fix.; Priority 2: 8 hours response; target fix by end of next Business Day.; Priority 3: 24 hours response; fix as soon as reasonably possible.; ; TTB offers free support as standard as per the SLAs above. In the event the customer requires bespoke service levels, TTB can provide enhanced support where additional costs are dependent upon requirements. ; ; All customers will be allocated a named Account Manager who will have a team of dedicated technical specialists that will support on any customer requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: TalkTalk Business, working with the customer, will define a plan for establishing connectivity for the Managed Components. A dedicated Account Manager will be a single point of contact, responsible for the creation of the onboarding plan with customer during the service transition. They will: ; ; · Compile and complete the Transition Requirement; · Document the in-scope devices necessary to transition ; · Assess changes required to the customer’s platform, network, and processes to activate the Managed Components; · Define the required inventory information and topology requirements necessary to activate the Managed Components; · Create appropriate role-based access for the cloud login portal; · Provide relevant fault reporting and escalation details; ; As part of the transition, onsite training will be provided along with user documentation and a full inventory of the products and services; online training material will also be provided and access via https://documentation.meraki.com. This will cover: ; • Product Overviews; • Deployment Guides; • API Documentation; • Feature Guides; • Troubleshooting & FAQs; • Security & Compliance; • Encryption standards, data privacy, and compliance certifications.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a customer’s contract, TTB has a cease process in place. All cease requests must be received by email from the customer with a completed Cease Request Form, if required, this will then create a case within Salesforce. A TTB Account Manager will be able to assist throughout this process and provide any relevant documentation.; ; The Customer Service Team will query the address on the Cease Form to confirm that it matches the address held on our records. ; ; Should the customer require access to data upon exit, a full inventory in the form of an ASR report will be provided to the customer, which will contain an up-to-date asset list, including site addresses, post codes, bandwidth, router types, software versions and monthly costs via the customer’s Account Manager.
• End-of-contract process: At the end of a customer’s contract, TTB has a cease process in place. After your minimum term, you can end the contract or any connection forming part of a contract by giving 40 days’ notice. Any equipment remains the property of TTB and, upon termination of service, should be returned to us as requested. All cease requests must be received by email from the customer with a completed Cease Request Form, this will then create a case within Salesforce.; ; The Customer Service Team will query the address on the Cease Form to confirm that it matches the address held on our records. Once confirmed the cease process will begin. ; ; The exit plan, developed by the Account Manager with the Customer to ensure a smooth handover, will be provided by email and followed up with a phone call to answer any queries or highlight any missing information. The plan will cover:; Options for asset acquisition by the customer; Transfer of service/supply contracts; Licence terms for IPR; Data transfer; TUPE; Transition and handover planning; Exit plan review and update; ; Provided the minimum contract term has expired and payment is up-to-date, no further charges or additional costs will be payable.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We can provide bills, contracts and letters in formats such as large print, Braille, coloured paper and audio CD on request, to ensure accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between mobile and desktop services.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The SD-WAN Web Dashboard is a single interface, streamlining network configuration, monitoring and troubleshooting, enabling intuitive service set-up/changes. As all applications are proprietary, there are no configuration limitations.; ; Centralised Management: Provides a holistic view of your entire distributed network infrastructure, allowing IT teams to build and scale networks rapidly. ; ; Secure SD-WAN and IoT: Simplifies the deployment and management of secure solutions/devices, ensuring seamless connectivity and security.; ; Improved Productivity: Allows IT professionals to spend less time troubleshooting and more time focusing on strategic initiatives. ; ; Advanced Licensing: Organisations can obtain security licences to enable a Layer7 Firewall, ensuring network-wide security and compliance.
• Accessibility standards: None or don’t know
• Description of accessibility: The web interface is easy to navigate and accessed via a web browser. Users with disabilities or sensory impairments can use their available browser settings to alter aspects such as font size and colour contrast to ensure the service is accessible. Some browsers, including Google Chrome, Safari, and Mozilla Firefox, also support text to speech.
• Accessibility testing: Basic testing of the web interface has been conducted internally and, as part of future web interface testing, we plan to roll out full user testing across all areas as part of the product roadmap.
• API: Yes
• What users can and can't do using the API: Users can setup this service by generating an API key from the SD-WAN dashboard to populate into their programming interface.; ; Simple changes, e.g. updating device settings or creating/modifying networks can then be made from their application and pushed directly to the SD-WAN dashboard. ; The dashboard is limited to 10 calls per second from the customer application. It provides:; ; Automated Configuration and Deployment:; Add new organisations, admins, networks, devices, VLANs, and more. Configure thousands of networks swiftly, streamlining deployment across locations.; ; Centralised Control and Monitoring:; The API provides a unified view of your entire TTB SD-WAN infrastructure. Monitor network health, traffic patterns, and historical data. Build custom dashboards tailored to specific use cases, e.g. store managers or field technicians.; ; Enhanced Security and Compliance:; Implement security policies strategically. Leverage end-to-end encryption and secure communication between managed devices and the cloud platform.; ; The API used by TTB enables efficient network management, secure provisioning, and seamless scalability all while interacting directly with the cloud platform and devices.; ; Limitations; ; Delayed statistics (e.g., collected every 1–5 minutes).; Aggregated metrics rather than per‑flow data.; Incomplete event streams.; Bulk configuration pushes may fail or slow down.; Integrations requiring rapid polling (e.g., telemetry every few seconds) may hit limits.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can choose from the entire range of Cisco Meraki hardware and support options, e.g. Wireless Access Points (Wi-Fi 6/6E), switches (Layer 2/3) security & SD-WAN appliances, smart cameras, and environmental sensors. TTB’s SD-WAN service is based on a set of principles that include, Identify critical apps, user groups, and workflows, Map latency, jitter, resilience, and performance goals to policies and align customisation to business intent, not network topology. so that each customer installation can be customised and tailored to their specific needs via the dashboard or TTB’s support team. Dashboard reports can be customised to suit specific customer requirements, details and scheduling. Customers have the option to manage the dashboard themselves or opt for a fully managed service where TTB will make any available changes to the service on the customer’s behalf.

Scaling

• Independence of resources: TTB ensures provision through our core network that each access type performs in accordance with the product descriptions and stringent SLAs. Eg, each DIA access service provides dedicated connectivity to each customer site, so the bandwidth is dedicated to each customer connection and is uncontended in terms of both the access circuit and core network. The Cisco Meraki dashboard is built on a global scale which caters for the demands of several million individual devices and networks with a latent capacity meaning the activities of one or many other users do not impact the activities of any other customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Bandwidth utilisation metrics are available for each TTB DIA access service used in the SDWAN solution which detail how much bandwidth is being consumed over various timescales e.g. hour, day, month etc. This is useful for ‘right-sizing’ and provides customers with an insight into how much bandwidth they require at each location. The Meraki Dashboard provides a huge wealth of management information, capable of drilling down into performance and activity of each connected device on the network, for example which URLs each device has visited, most used applications, and the performance of those applications.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco Meraki

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Should the customer require access to data upon exit, the customer’s Account Manager will provide a full inventory in the form of an ASR report via CSV or Excel. It will contain an up-to-date asset list, including site addresses, post codes, bandwidth, router types, software versions and monthly costs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: TTB measures the performance across the Network and any services provided by any Third-Party Operator are outside the scope of this.; ; Internet Access Platform Matrix Target Service Level Agreements ; ; • Network availability 99.99% ; • Network roundtrip latency < 30ms ; • Network packet loss < 0.1; ; Regarding refunds where an SLA is not met, agreed customer service credits will be applied and paid in line with customer contracts.
• Approach to resilience: Our infrastructure is built around where the majority of demand lays. We have an 800GB super core fibre network to handle the demand around London with two 400GB fibre rings around the major populated areas of the country and several 100GB rings around less populated regions, all of which has a high capacity backhaul to the core network. ; ; Our core network is highly resilient - multiple nodes and high levels of redundancy with 99.99% availability. We offer Network and Openreach (R02) resiliency options to prevent single points of failure.; ; The datacentres combine tier 3 high-availability with very low additional energy use in the cooling and power system, resulting in an annualised power unit efficiency (PUE) of less than 1.3 within an IL3 security environment.; ; The systems employed ensure that our datacentres are highly scalable, ensuring an unusually low PUE at low IT loads as well as when the facility is at its maximum capacity. This results in a carbon footprint that is nearly half the industry norm.; ; Based in a multi-layered security complex with multiple levels of redundancy at both a power and network level, this facility ensures service continuity for customers hosting their equipment.
• Outage reporting: TTB has an Integrated Operation Centre (IOC) that will send the Incident Communication as per the Major Incident Communications Content & Distribution Lists document via email alerts.; ; TTB will prioritise the incident according to the criteria and record the appropriate value for each of the following categories: ; · Service ; · Incident Type ; · Work Type ; · Reported Source ; · Product Categorisation Tier; ; Our Internal and/or External Communications teams will send an email to all recipients in the Major Incident Communications Content & Distribution Lists document, describing: ; · Impact ; · Symptoms ; · Manual workaround (if available) ; · Instructions or additional information for customers and/or agents (if available); · Provide a progress update; ; Email alerts will be provided in the event of a major service outage (MSO).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: The Internal Network and Security Team has access and is responsible for user access management. The level of access is based on the principle of 'least privilege' and only those members of staff who need access will be granted it. We have a formal Joiners, Movers, Leavers (JML) process with role-based access governing the majority of applications and systems. Access is removed within 24hrs of an employee leaving the business. Recertification of user access is completed bi-annually.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001, Cyber Essentials
• Information security policies and processes: TTB has a Master Security Policy in place and operates an Information Security Management System via its Security Operations Centre (SOC) for the reporting of all potential security breaches. The system is based on industry good practice (NIST CSF, PCI DSS) and is externally certified to ISO 27001. This covers a range of policies and procedures to ensure the confidentiality, integrity and availability of information, e.g., Master Security Policy, the Privacy Policy and the GDPR Policy.; ; We have in place a named DPO – Adam Rogers with the responsibility for GDPR/ISO27001 policies and processes. ; ; The reporting of any security incidents is done directly to the Security team security@talktalkplc.com via the phishing report message button in the email toolbar. All incidents logged will go into the Security Team to process and escalate into the Head of Security.; ; All colleagues attend mandatory annual security training, and GDPR training to ensure they meet audit standards around data handling requirements and encourage them to share the responsibility for protecting data at all times. All colleagues have set timescales for completion of all training and reported against to ensure full completion.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration Changes are assessed, logged and components tracked through our Service Management tool, which is managed by the Network Engineering team from the point at which we raise the initial change request until that change is closed off.; ; Quality comes as standard throughout the change process, with everyone involved having the requisite training. Managers of teams carrying out changes will be accountable for the quality of the work undertaken. There is zero tolerance for unauthorised changes.; ; Security impact will be assessed through a risk assessment and structured model to ensure all risks are captured and clearly identified.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The Network Security Team conducts security scanning of all our infrastructure on a bi-weekly basis. We also conduct weekly threat and vulnerability scanning of all our network assets via InsightVM. Critical/high risk vulnerabilities patches will be applied within 14 days. All other updates are applied as soon as possible using a monthly patching cycle. Security updates will be assessed and prioritised based on threat level, likelihood of compromise, consequences of compromise, environmental characteristics and regulatory or accreditation-based requirements. We receive information about potential threats from InsightVM from weekly scanning and we use Altiris for Patch Management.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: TTB operates a security incident management program for the alerting of potential compromises and deploys endpoint protection technology. All potential compromises will be logged by the security team, registered on the action plan tracker and updated with notes/associated actions to mitigate risk.; ; Users can report Priority level 1/level 2 incidents by email/web portal or telephone, and receive a response within 1 hour. ; ; Incident reports are provided upon request. For network incidents, these reports are distributed to impacted customers via email. Reason for Outage reports for priority 1 faults are provided by email within 10 working days from root cause.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a pre-defined process for common events and fault-related reporting through our 24/7 Technical Support Centre (TSC).; ; Users can report Priority level 1 and level 2 incidents by telephone (08454566541/08453103444) and by email/web portal. ; ; Incidents, when resolved, will be notified to the customer as part of the logged ticket fault. Reports will be provided upon request for network incidents, and these reports distributed to impacted customers via email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 27 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 26 May 2025
• What the ISO 9001 doesn’t cover: Exclusions:; 8.3 Design and Development of products and services; 7.1.5.2 Measurement traceability; Location: Gateshead
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Viking Cloud
• PCI DSS accreditation date: Monday 3 November 2025
• What the PCI DSS doesn’t cover: None - The Non PCI is not covered by our certification, all PCI is covered under this certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 41015739-ac20-4a9f-a558-edbab61126e0
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.stokes@talktalk.business. Tell them what format you need. It will help if you say what assistive technology you use.