VOXARO LIMITED

Voxaro Teams Compliance Recording

Voxaro Teams Compliance Recording is a secure, cloud-native service enabling compliant call recording for Microsoft Teams. Designed for regulated industries, it supports PCI and MiFID II requirements, offering resilient uptime, flexible deployment, and seamless integration with Teams to ensure reliable capture, storage, and retrieval of voice communications.

Features

• Cloud-native – Secure, scalable, and resilient recording platform.
• Teams integration – Seamless capture of Teams calls and meetings.
• Compliance-ready – Supports PCI, MiFIDII, and other regulatory standards.
• Automatic recording – Policy-based recording without intervention.
• Secure storage – Encrypted, tamper-proof cloud storage.
• Audit trail – Full logging of access, playback, and recording.
• Role-based access – Granular permissions for users, and supervisors.
• Search and playback – Fast retrieval of conversations.
• High availability SLA – 99.999% uptime with geo-redundancy.

Benefits

• Ensure regulatory compliance – Meet PCI and MiFID II.
• Capture every call – Record Teams calls without user action.
• Access remotely – Retrieve and review calls from any location.
• Protect data – Secure recordings with encryption and controls.
• Streamline investigations – Quickly locate specific communications.
• Support hybrid working – Record calls from any location.
• Improve accountability – Maintain detailed logs.
• Minimise downtime – Benefit from 99.999% uptime.
• Simplify management – Assign roles and permissions.
• Enhance operational oversight – Monitor communications for compliance.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@voxaro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

870447880236180

Contact

Voxaro Sales
0161 515 3930
hello@voxaro.co.uk

About the service

• Service categories:
  • Applications
    • Collaborative
      • Conferencing and virtual event
        • Web Conferencing Applications
      • Team collaboration
        • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Teams and Microsoft Teams Phone
• Cloud deployment model: Public cloud
• Service constraints: Voxaro Teams Compliance Recording operates under a 99.999% uptime SLA, excluding scheduled maintenance of up to 4 hours monthly. Recording depends on Microsoft Teams APIs, user permissions, and stable internet connectivity. Service may be impacted by client-side hardware failures or security policies blocking communication. Force majeure events and third-party service disruptions are excluded from SLA coverage. Service credits are available if issues are reported within 45 days. The solution supports Teams voice and meetings only, requiring appropriate Microsoft licensing and configuration. On-premise telephony and non-Teams platforms are not supported.
• System requirements:
  • Requires Microsoft Teams with appropriate user and admin licensing.
  • Stable internet connection for recording and data transmission.
  • Microsoft 365 tenant with Teams Calling enabled.
  • Admin access to configure Teams compliance policies.
  • Azure Active Directory for user authentication and access control.
  • No support for on-premise PBX or SIP endpoints.
  • Firewall must allow communication with cloud recording service.
  • Recording relies on Microsoft Graph and Teams APIs.

User support

• Email or online ticketing support: Yes
• Support response times: Response within 1 hour, 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Voxaro provides standard support via email, included at no extra cost. Support covers technical issues, configuration guidance, and service availability. Enhanced support options are available on request, including priority response and extended hours.; ; A Cloud Support Engineer is available for onboarding and troubleshooting. A Technical Account Manager can be assigned for enterprise customers requiring strategic guidance, subject to additional cost based on scope and engagement level.; Support hours are 9am to 5pm 7 days per week, with SLAs based on issue severity. ; Emergency support is available for critical service-impacting incidents.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Voxaro offers a streamlined onboarding experience with configuration support and user provisioning. Customers receive access to setup documentation and admin guides to configure recording policies and user roles. ; The service is easy to deploy and manage, with no hardware required. Formal training can be provided provided, the intuitive web-based interface is designed for ease of use and accessibility across devices. Additional onboarding assistance is available via support channels.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided in PDF format and designed for clarity and simplicity. While formal WCAG testing has not been conducted, the documents use readable fonts, structured headings, and minimal visual clutter to support screen reader compatibility. Users can access documentation via standard browsers and PDF readers that support assistive technologies.
• End-of-contract data extraction: At the end of the contract, users can securely export their recorded data and audit logs via the Voxaro Compliance Recording web portal. Recordings are available in standard formats (e.g., .WAV) for easy transfer. Data extraction is supported by role-based access controls to ensure secure handling. Final reports and confirmation of data deletion are available upon request. Customers are advised to complete data export before access is revoked.
• End-of-contract process: At contract end, users can export recordings and audit logs via the secure portal. Data is provided in standard formats for easy transfer. Access is revoked after data extraction, and deletion is confirmed upon request.; Included in the contract price:; ; Access to the recording portal; Standard support and SLA coverage; Secure data export tools; ; Additional costs may apply for:; ; Extended data retention beyond contract term; Custom extraction services or bulk data handling

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Voxaro Teams Compliance Recording supports both desktop and mobile Teams clients. Core recording functionality remains consistent across platforms. However, desktop users may benefit from enhanced administrative controls, faster access to playback tools, and easier policy configuration. ; ; Mobile access is optimised for playback and review, but may have limited configuration capabilities depending on device and Teams app version.
• Service interface: Yes
• Description of service interface: Voxaro provides a secure, web-based portal for managing recordings. Users can search, filter, and playback recorded Teams calls with audit logging. The interface supports role-based access, allowing administrators, compliance officers, and supervisors to manage permissions and view activity. No software installation is required; access is via browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Voxaro Compliance Recording is accessible via a secure, browser-based portal with no software installation required. It supports major browsers and is usable on desktop and mobile devices. Role-based access ensures users only see relevant data. The interface is designed for clarity and ease of use, with support for screen readers and keyboard navigation.
• Accessibility testing: No formal testing has been conducted with assistive technology users. However, Voxaro Compliance Recording is built as a modern, standards-compliant web application designed to work with current browsers and accessibility tools. The interface supports keyboard navigation and screen readers, and follows best practices for usability and clarity.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can access recorded media, logs, metrics, and monitoring data via the Voxaro Compliance Recording API. The API supports advanced search, playback, transcription, and integration with analytics platforms. It enables workflow customisation and data retrieval for compliance and business intelligence.; ; Setup and Changes:; Users can configure access, retrieve recordings, and integrate with external systems using secure API endpoints. Setup typically requires authentication and role-based permissions.; ; Limitations:; The API does not support full service provisioning or policy configuration. Recording rules must be set via the admin portal, not through the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Voxaro Compliance Recording is built on Microsoft Azure’s scalable cloud infrastructure, ensuring resource isolation and performance consistency. Each customer operates within a logically separated environment, preventing service degradation due to other users’ activity. The platform uses elastic scaling to handle demand spikes, and service performance is governed by a 99.999% uptime SLA. This guarantees reliable access and recording quality regardless of concurrent usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Voxaro Compliance Recording provides detailed service metrics via its secure portal and API, including:; ; Recording success/failure rates; Uptime and availability statistics; Session-level recording logs; User access and playback activity; API usage and performance metrics; Storage utilization and retention status; Real-time monitoring data; Transcription and keyword search analytics; ; These metrics help users monitor compliance, performance, and operational efficiency across recorded Teams interactions.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Numonix LLC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can securely export their recorded data and audit logs via the Voxaro web portal. Recordings are available in standard formats (e.g., .WAV) for easy transfer. Data extraction is supported by role-based access controls to ensure secure handling. Final reports and confirmation of data deletion are available upon request. Customers are advised to complete data export before access is revoked.
• Data export formats: Other
• Other data export formats:
  • Mp3
  • Wav
• Data import formats: Other
• Other data import formats:
  • Mp3
  • Wav

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Voxaro Compliance Recording is designed to adhere to 99.999% uptime, and financially guarantees 99.9% monthly uptime, supported by Microsoft Azure’s resilient cloud infrastructure. ; Availability is monitored continuously, and scheduled maintenance is limited to 4 hours per month.; If the service fails to meet the guaranteed uptime, customers are eligible for service credits based on the level of downtime:; ; 99.5%–99.9% uptime: 3-day subscription extension; 99.0%–99.5% uptime: 7-day extension; <99.0% uptime: 14-day extension; ; Service credits must be requested within 45 days of the incident and are capped at 45 days per calendar month.
• Approach to resilience: Voxaro Compliance Recording is hosted on Microsoft Azure, which provides high availability and resilience through geographically distributed data centres, automated failover, and redundant infrastructure. The service benefits from Azure’s built-in disaster recovery, backup, and load balancing capabilities.; Data is encrypted in transit and at rest, and stored in secure cloud environments such as Azure BLOB or S3 buckets. Azure’s compliance with the UK Government’s Cloud Security Principle 2 ensures asset protection and resilience across all layers of the service.
• Outage reporting: Voxaro Compliance Recording reports service outages via email alerts to registered administrators. Users can also access system status and performance metrics through the public dashboard; ; API access is available for retrieving system health and monitoring data.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Voxaro Compliance Recording enforces strict access controls across its management interfaces and support channels. Role-based access ensures that only authorised personnel can perform administrative functions, with permissions assigned according to job responsibilities. Multi-factor authentication (MFA) is required for all administrative access.; Support channels are secured and monitored, with access restricted to vetted support staff. Sensitive information shared during support interactions is handled in accordance with data protection policies. All access and support activities are logged and audited to ensure accountability and compliance with security governance standards.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: Voxaro Compliance Recording follows a structured security governance framework aligned with Microsoft Azure’s enterprise-grade standards. Security policies cover data protection, access control, incident response, and compliance with regulations such as GDPR, MiFID II, and HIPAA. Role-based access and two-factor authentication ensure only authorised users can access sensitive data. All recordings are encrypted in transit and at rest. Azure’s built-in security features, including threat detection and monitoring, support continuous risk management. Governance is reinforced through regular audits, secure development practices, and adherence to the UK Government’s cloud security principles.
• Information security policies and processes: Voxaro Compliance Recording follows a structured information security framework aligned with Microsoft Azure’s standards and UK Government cloud security principles. Policies cover data protection, access control, encryption, incident response, and regulatory compliance (e.g. GDPR, MiFID II, HIPAA).; ; Security governance is overseen by a designated compliance lead, with reporting lines into senior management. Policies are enforced through role-based access, multi-factor authentication, regular audits, and automated monitoring. Staff are trained on security protocols, and incidents are managed via a formal response process. Azure’s infrastructure provides additional safeguards including threat detection, patching, and resilience.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Details of Voxaro Compliance Recording’s configuration and change management processes are available on request. This includes how service components are tracked throughout their lifecycle and how changes are assessed for potential security impact. For public sector buyers, this information can be shared under NDA or as part of a formal due diligence process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details of Voxaro Compliance Recording’s vulnerability management processes are available on request. This includes how potential threats are assessed, how quickly patches are deployed, and where threat intelligence is sourced. The service is hosted on Microsoft Azure, which follows a rigorous vulnerability management programme, including automated patching, threat detection, and continuous monitoring. For public sector buyers, further information can be provided under NDA or as part of a formal security assurance process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details of Voxaro Compliance Recording’s protective monitoring processes are available on request. This includes how potential compromises are identified, how incidents are investigated and resolved, and the typical response times. The service is hosted on Microsoft Azure, which provides continuous monitoring, threat detection, and automated alerts as part of its security framework. For public sector buyers, further information can be shared under NDA or as part of a formal security assurance process.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Voxaro Compliance Recording follows a structured incident management process aligned with best practice. Pre-defined procedures exist for common events such as service outages, access issues, and recording failures. Users can report incidents via email. Each incident is logged, triaged, and investigated based on severity. Response times vary by priority, with critical issues addressed immediately. Incident reports are provided to affected customers, including root cause analysis and remediation actions where applicable. The process is supported by Microsoft Azure’s monitoring and alerting tools, ensuring rapid detection and resolution of potential threats.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Voxaro Compliance Recording offers a free trial for up to 5 users over a 30-day period. The trial includes access to the full portal experience, professional licences, and up to 5 hours of transcription. Users can record Microsoft Teams calls and meetings, access playback features, and explore compliance tools.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: MSECB
• ISO/IEC 27001 accreditation date: Monday 13 January 2025
• What the ISO/IEC 27001 doesn’t cover: The call recording platform we resell is fully covered by a ISO 27001 certification. The managed service wrap which we offer falls outside of that.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • MiFID II
  • HIPAA
  • SOC 2 Type II accredited

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@voxaro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.