KEYSTREAM CONSULTING LIMITED
Customer Experience Design & Transformation
Keystream Consulting works with public sector leaders, frontline staff and customers to reimagine services for residents and users. Tailored to your context, we meet you where you are, understand drivers for change, bring market insight and innovative tools, and co-design connected digital and physical experiences that deliver your strategic vision.
Features
- End-to-end discovery, business case, design, testing, change and delivery
- Market insight and future trends to inform local experience design
- Shadowing and user research with practitioners and service users
- Practice, service and culture led, technology enabled
- Business analysis – systems (e.g. ServiceNow), processes, organisational mapping
- Service design – GDS/Agile/customer, patient, resident experience
- Change management, culture, communications, training, skills, coaching and mentoring
- Prioritise, sequence and design POCs, initiatives and investments
- Cost / benefit analysis, options appraisal, benefit realisation
- Comprehensive delivery plan and risk management
Benefits
- Cost effective approach to bring in hands on delivery experience
- Builds confidence in adopting new physical and digital experiences
- Focus on rapid realisation of value and design through doing
- Flexible and agile team dynamic to changing needs and priorities
- Practical and not theoretical approach to deliver high value
- Identification of benefit levers and success measures
- User centred approach builds cross organisation buy in
- Evidence based research to support case for change
- Upskilling and knowledge transfer central to how we work
- Prioritises sustainable change over quick fixes
Business architect
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
Data architect
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
Enterprise architect
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Network architect
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
Security architect
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
Solution architect
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Technical architect
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Chief data officer
| £1,450.00 |
|
Chief information security officer
| £1,450.00 |
|
Chief technology officer
| £1,450.00 |
|
Cyber security audit and assurance
| £750.00 |
|
| £850.00 |
|
Cyber security governance and risk management
| £450.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security monitoring
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security incident response
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security vulnerability management
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security digital forensics
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security testing
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Cyber security secure design
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Analytics engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Data analyst
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Data engineer
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,150.00 |
|
Data ethicist
| £750.00 |
|
| £1,000.00 |
|
Data governance manager
| £750.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Data scientist
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,100.00 |
|
| £1,250.00 |
|
| £1,450.00 |
|
Machine learning engineer
| £750.00 |
|
| £850.00 |
|
Performance analyst
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Application operations engineer
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Business relationship manager
| £750.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Change and release manager
| £450.00 |
|
| £450.00 |
|
| £550.00 |
|
Command and control centre manager
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
End user computing engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
IT service manager
| £350.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Incident manager
| £550.00 |
|
| £750.00 |
|
Infrastructure engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Infrastructure operations engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Problem manager
| £350.00 |
|
| £450.00 |
|
Service desk manager
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
Service transition manager
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
Business analyst
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Delivery manager
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
| £850.00 |
|
Digital portfolio manager
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £750.00 |
|
Product manager
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Programme delivery manager
| £1,450.00 |
|
Quality assurance testing (QAT) analyst
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
Test engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
Test manager
| £550.00 |
|
| £650.00 |
|
Development operations (DevOps) engineer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
| £850.00 |
|
| £1,100.00 |
|
| £1,100.00 |
|
Frontend developer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Software developer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £650.00 |
|
| £750.00 |
|
| £750.00 |
|
| £850.00 |
|
| £850.00 |
|
Accessibility specialist
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
Content designer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Content strategist
| £750.00 |
|
Graphic designer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Interaction designer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Service designer
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Technical writer
| £450.00 |
|
| £550.00 |
|
User researcher
| £350.00 |
|
| £450.00 |
|
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £850.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
British Assessment Bureau
-
ISO 9001 accreditation date
-
Wednesday 29 October 2025
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
Df56912c-cf2d-4dd8-9bae-2932632c49bb
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Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
94fcc974-f2cd-43a6-bef2-042e31ffea1f
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Other security certifications
-
No
Social value
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Mission: Break down barriers to opportunity
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By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of the issues affecting the development of new skills by target cohort
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Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
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Other measures to offer development opportunities for the target cohort(s) in the contract workforce
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Understanding of issues relating to entering the contract workforce
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Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Content of the outreach activity is designed to suit the target cohort
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
tenders@key-stream.com.
Tell them what format you need. It will help if you say what assistive technology you use.