PHOENIX SOFTWARE LIMITED

Sophos Firewall

XGS Firewall integrates the essential SDWAN features and capabilities such as flexible ISP and WAN connectivity, as well as redundancy and failover, robust VPN orchestration, unique application control and visibility. Application routing over preferred links via firewall rules or policy-based routing is also one of key feature for SDWAN.

Features

• Automatically optimizes multiple WAN links for performance, redundancy, and availability.
• Controls traffic flows with advanced routing, segmentation, NAT, and policies.
• Blocks malicious websites, enforces browsing policies, filters inappropriate content.
• Protects email with spam filtering, malware scanning, and phishing prevention.
• Detects zero-day threats, sandboxed malware, and command-and-control communications.
• Prevents network attacks using signatures, anomaly detection, and traffic analysis.
• Secures Wi-Fi networks with authentication, isolation, and rogue AP detection.
• Prioritizes critical applications and limits bandwidth for non-essential traffic.
• Provides secure remote connectivity and encrypted tunnels between multiple locations.
• Monitors, controls, and secures cloud applications with detailed usage visibility.

Benefits

• SDWAN routing provides flexibility in connections
• Properly routing and access to different resources
• Provide URL and content filtering and control web access
• Prevent spam, phishing and virus on emails
• Isolates compromised systems to prevent spread in the network
• Scans inbound and outbound network traffic and prevent malicious attacks
• Wireless access for employees and guests to internet
• Bandwidth control and traffic prioritization
• Allow or deny access on network resources
• Allow or deny access on applications on the network

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

874834840010799

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: "Supports Sophos products and a defined number of 3rd party categories. Including Firewall,Identity, network,Email, Cloud, and Endpoint.; ; Full list can be seen here https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Integrations/index.html "
• System requirements:
  • Citrix XEN Center 6.2.0, Citrix XEN Center 7.2, XCP-ng-Center 8.0
  • KVM: Proxmox Virtual Environment 6.0-4, On Microsoft Server platform 2016
  • Microsoft Hyper-V: Windows Server 2012 R2, Windows Server 2016
  • Nutanix Prism
  • VMWare: vSphere Client 6.7.0.30000, vSphere Client 6.7.0.20000, vSphere Client 6.7.0.40000
  • VMWare: VMware Workstation 12, VMware Workstation 14, VMware Workstation 15

User support

• Email or online ticketing support: Yes
• Support response times: "Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details:; https://docs.sophos.com/support/help/en-us/services-guide/index.html"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible at this link: https://support.sophos.com/support/s/?language=en_US
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: "Support Level:; 1. Enhanced: https://docs.sophos.com/support/help/en-us/services-guide/enhanced/index.html; 2. Enhanced Plus: https://docs.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html; ; Customer Success Team: https://docs.sophos.com/support/help/en-us/services-guide/customer-success/index.html; ; Technical Account Manager (TAM): https://docs.sophos.com/support/help/en-us/services-guide/tam/index.html"
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: "Sophos Techvids:; https://techvids.sophos.com/categories/sophos-endpoint-intercept-x; https://techvids.sophos.com/categories/sophos-central-dashboard; ; Sophos Support:; https://docs.sophos.com/support/help/en-us/portal/index.html; ; Sophos Endpoint:; https://docs.sophos.com/esg/endpoint/help/en-us/help/index.html; ; Sophos Central Admin:; https://docs.sophos.com/central/Customer/help/en-us/index.html"
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: "When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130"
• End-of-contract process: "When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130"
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Sophos Endpoint documentation is accessible at this link:; https://docs.sophos.com/esg/endpoint/help/en-us/help/index.html"

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: "Sophos Central is a cloud-based, multi-tenant security management platform delivered as Software-as-a-Service. It provides a single, unified console to deploy, configure, monitor, and report on Sophos security solutions, including Endpoint, XDR, MDR, Firewall, Email, Mobile, and Cloud Security. ; ; Sophos Central enables centralized policy management, real-time threat visibility, automated response, and cross-product correlation through synchronized security. It supports role-based access, audit logging, API integration, and global scalability without customer-managed infrastructure. Updates, threat intelligence, and analytics are delivered automatically, enabling organizations to reduce operational overhead, improve security posture, and respond faster to incidents across hybrid and remote environments, and regulated enterprise deployments."
• Accessibility standards: None or don’t know
• Description of accessibility: "Users can: centrally manage policies, deploy agents, monitor threats, run investigations, generate reports, configure alerts, manage users and roles, integrate APIs, automate responses, view audit logs, manage licenses, and control multiple Sophos products from one console.; ; Users can’t: access or manage underlying cloud infrastructure, modify Sophos backend services, view other tenants’ data, disable core security services, bypass security enforcement, alter threat intelligence feeds, or control platform maintenance schedules, updates, or availability."
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Please see this link for more information about Sophos APIs: https://developer.sophos.com/apis
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is a fully multi-tenanted solution, however, we use a SHARD key to segregate customer data. All data access is via a Data Access Layer that enforces the use of this shard key to prevent leakage of data between customer accounts.

Analytics

• Service usage metrics: Yes
• Metrics types: "Sophos Central provides service metrics that give operational, security, and compliance visibility across managed environments. These include endpoint and device health status, threat detection counts and severity, incident timelines, and remediation actions taken. Users can view malware, exploit, and ransomware activity trends, policy compliance status, and protection coverage levels. ; ; Additional metrics include alert volumes, response times, administrator actions via audit logs, license usage, and system availability. Dashboards and reports support historical analysis, exporting, and scheduling, helping organizations track security performance, operational effectiveness, and service assurance across endpoints, networks, cloud, and email environments."
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: "When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.; ; You can also access, delete or request portability of your personal data by completing this form:; https://sophos-privacy.my.onetrust.com/webform/8814ea97-7d41-4933-8a06-f5b8e65f6da8/5ae85dff-ba17-4244-8f64-15a850fc1130"
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Not Applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: "All data at rest is encrypted using volume-level encryption: storage volumes, object storage, and virtual drives of virtual machines.; ; For sensitive customer data, we use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.; ; Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation."
• Data protection within supplier network: Other
• Other protection within supplier network: "All data at rest is encrypted using volume-level encryption: storage volumes, object storage, and virtual drives of virtual machines.; ; For sensitive customer data, we use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.; ; Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation."

Availability and resilience

• Guaranteed availability: "Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours"
• Approach to resilience: Sophos Central is designed for high resilience through cloud-native, highly available architecture hosted on major public cloud platforms like AWS and Azure that dynamically scale with demand. Each customer account is region-locked and leverages replication across multiple data centers (availability zones) to ensure seamless failover if infrastructure fails. Within regions, services run in auto-scaling groups behind load balancers to handle load spikes and maintain uptime. Databases are triplicated with clustered replication, so failures don’t affect availability, and hourly snapshots protect against data loss. Sophos also uses DDoS mitigation, secure segmentation, and hardened infrastructure that can be rebuilt without loss, enhancing operational continuity.
• Outage reporting: "Sophos plans to perform scheduled updates to Sophos Central Admin on Saturdays. These updates are not expected to take the full allocated six hours and it takes every two to three weeks. If there are urgent updates, Sophos performs maintenance outside the given schedule. There will be no disruption on the protection during this time however customers may see the occasional transient error message. Customers need to clear the cache of the web browser to see all updates to Sophos Central.; ; This link is updated with the significant updates in Sophos Central:; https://docs.sophos.com/central/Readmes/en-us/scloud_readme.html; ; Sophos Central scheduled maintenance and status are posted on this link:; https://status.sophos.com/#!/"

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Several pre-defined administrative roles can be assigned to admins that restrict access to sensitive log data as well as preventing them from making changes to settings and configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos enforces information security through comprehensive policies and processes aligned with ISO/IEC 27001. These include role-based access control and multi-factor authentication, data protection and privacy measures, and structured incident management for detection and response. Change management governs updates and configuration changes, while risk management identifies, assesses, and mitigates security threats. Business continuity and disaster recovery plans ensure service availability, and supplier security requirements protect third-party interactions. Regular audits, monitoring, logging, and continuous security awareness training reinforce compliance and resilience.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a defined change management process as outlined in our Sophos Information Security Policy. Changes to production applications, systems, and network infrastructure must be documented and approved through a standard process before being implemented. A risk analysis is also conducted and communications are rolled out to impacted stakeholders.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: At Sophos we take the security of our products and infrastructure very seriously. We regularly run penetration tests with 3rd party vendors and internal testers to find potential security concerns.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Sophos Central has forensic capabilities in the event of a data breach for rapid incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please see this link for more information about our Incident Reponse process: https://www.sophos.com/en-us/trust/incident-response
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: "Included: Firewalling, networking, IPS, ATP, Sandboxing, AV, Web and Applicationm Control; Time limit: 30 days"
• Link to free trial: https://www.sophos.com/en-us/products/next-gen-firewall/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.