INGENTIVE LIMITED

Ingentive Cloud Native Application Protection Platform (CNAPP)

Ingentive provides Microsoft Defender for Cloud–based CNAPP services that deliver unified cloud security posture management and workload protection across Azure, AWS and Google Cloud. The service identifies misconfigurations, prioritises vulnerabilities, strengthens permissions, protects workloads and provides continuous compliance monitoring using Microsoft’s native analytics and automation capabilities.

Features

• Multi-cloud security posture management for Azure, AWS and GCP.
• Continuous assessment of cloud misconfigurations and security risks.
• Vulnerability scanning for virtual machines, containers and workloads.
• Permissions and identity risk analysis across cloud environments.
• Agentless workload scanning for exposed or sensitive data.
• Compliance dashboards aligned to major regulatory frameworks.
• Container and Kubernetes security posture evaluation.
• DevOps pipeline security checks for code and dependencies.
• Threat protection using Microsoft Defender for Cloud signals.
• Automated hardening recommendations with prioritised risk scoring.

Benefits

• Improved security posture across multi-cloud environments.
• Faster identification of misconfigurations and vulnerabilities.
• Reduced breach risk through proactive hardening.
• Centralised visibility of cloud security risks.
• Lower operational effort with automated assessments.
• Better prioritisation using risk-based insights.
• Stronger compliance with built-in regulatory mappings.
• Protection for workloads without additional agents.
• Enhanced identity and permissions governance.
• Improved DevOps security with integrated checks.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

877646643774127

Contact

G-Cloud Team
02081323255
G-Cloud@ingentive.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Governance, risk and compliance

  Network security

  • Active application security

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Defender for Cloud extends Azure security services and integrates with Azure-Resource-Manager, Azure-Policy, Microsoft-Entra-ID and a wide range of cloud platforms including AWS and Google Cloud. It also connects to container platforms, DevOps pipelines and workload protection services to provide unified cloud security posture management and workload protection.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Microsoft Defender for Cloud requires an active Azure subscription. Multi-cloud integration with AWS or Google Cloud depends on available connectors and API permissions. Some advanced features may require agents or additional configuration. Service delivery follows agreed support hours, with extended or out-of-hours options available at additional cost.
• System requirements:
  • Microsoft Azure subscription for Defender for Cloud deployment.
  • Appropriate Azure permissions for security administration.
  • AWS or GCP credentials for multi-cloud onboarding.
  • Supported connectors for cloud resource integration.
  • Reliable network connectivity for assessment data.
  • Azure AD identity for access and authentication.
  • Optional agent installation for enhanced workload protection.
  • Configured cloud resource policies for posture assessment.
  • Supported Kubernetes or container platform for scanning.
  • API access for DevOps pipeline integration.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers flexible support packages (Flexi, Flexi Plus and Complete). All packages include the following response SLAs:; Major: 1 hour; Intermediate: 4 hours; Minor: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Microsoft tests its web chat capabilities against WCAG 2.1 AA, Section 508 and EN 301 549 standards, including validation using assistive technologies such as screen readers and keyboard-only navigation.
• Onsite support: Yes, at extra cost
• Support levels: Ingentive provides three support tiers: Flexi, Flexi Plus and Complete. Each tier offers different levels of incident, advisory and proactive support. All tiers include standard response SLAs of 1 hour (major), 4 hours (intermediate) and 8 hours (minor). Higher tiers include access to technical specialists and enhanced support options.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Microsoft Defender for Cloud requires an active Azure subscription. Ingentive assists with onboarding, including multi-cloud connector setup, policy configuration, workload protection enablement and compliance baseline creation. Access is controlled through Azure role-based access control and managed by the customer’s Azure administrator.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, organisations can export security recommendations, alerts, compliance data and assessment results stored in Defender for Cloud. Data can be retrieved using Azure Portal export tools, Resource Graph queries or API-based methods. Ingentive can provide guidance or assisted extraction as a professional service.
• End-of-contract process: Subscription and service settings are managed through the Azure portal. Disabling Defender for Cloud stops further assessments and alerts, while existing data remains available for the configured retention period. After this period, data is automatically deleted in line with Azure policies. Ingentive can support transition and handover activities on request.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile access provides limited visibility through Azure mobile apps with simplified navigation. Desktop browser access offers full Defender for Cloud capabilities, including security recommendations, compliance views, workload protections and configuration management. Available features may vary depending on platform and device.
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Microsoft Defender for Cloud provides REST and Azure Resource Manager APIs allowing authorised users to access security recommendations, alerts, compliance data, resource posture results and multi-cloud onboarded data. API capabilities depend on Azure permissions, configuration and Microsoft API limits.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customised:; Security policies, recommendations, alerts, workload protection settings, regulatory compliance mappings, resource coverage, automation rules and integration connectors.; ; How users customise:; Through the Azure Portal using Defender for Cloud configuration panels, Azure Policy assignments, automation rule builders, and API-based configuration. No code changes to the platform are required.; ; Who can customise:; Users with appropriate Azure permissions (e.g., Security Admin, Owner, Contributor). Ingentive can assist with tuning, configuration and onboarding of additional cloud platforms.

Scaling

• Independence of resources: Microsoft Defender for Cloud runs on Azure’s scalable cloud platform, which provides resource independence through tenant isolation, automatic scaling and built-in redundancy. Azure adjusts capacity dynamically to meet demand, ensuring that one organisation’s assessments, scans or alerts do not affect another customer’s performance.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service usage metrics through real-time dashboards showing log ingestion volumes, alert activity, rule performance, connector status and automation run frequency. Additional reports can be provided regularly or on request to support security operations and optimisation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: At the end of contract it is possible for an organisation to download detection data from the service within the retention window which has been configured. This activity requires interaction with the service API and assistance from Ingentive support.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Defender for Cloud is delivered on Azure’s highly available cloud platform. Availability is governed by Microsoft’s published Online Services SLA, which defines uptime commitments, maintenance windows and applicable service credits. Customers should refer to the current Azure security services SLA for exact availability terms.
• Approach to resilience: Resilience is provided through Azure’s geographically distributed datacentres, redundant infrastructure and automated failover capabilities. Security assessment and recommendation data is stored within Azure services designed with built-in replication. Continuous monitoring and Microsoft’s incident response processes help ensure issues are identified, contained and resolved to maintain service continuity.
• Outage reporting: Service outages or degradation affecting Defender for Cloud are reported through Azure Service Health. Administrators receive real-time status updates, incident details, estimated resolution times and post-incident summaries, ensuring visibility of ongoing issues and planned maintenance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Microsoft Defender for Cloud management interfaces is controlled through Azure role-based access control, ensuring only authorised users can view or configure security settings. Multi-Factor Authentication, conditional access policies and audit logging provide additional protection and oversight. Access to Ingentive support channels is restricted to verified customer contacts, and permissions can be reviewed or adjusted as part of agreed governance processes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Ingentive applies established information security policies covering risk management, compliance with standards such as ISO 27001 and Cyber Essentials, data protection controls, structured incident response procedures and regular employee security training. These measures ensure customer data is managed securely throughout delivery of the service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azure applies a structured change management process that includes planned updates, feature releases and urgent security changes. All changes are tested before deployment and communicated through Azure Service Health and release notes. Customers can plan for updates using non-production environments and Azure change control settings.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft manages vulnerabilities across Azure and Defender for Cloud using continuous scanning, patching, configuration hardening and security baselines. Machine-state monitoring ensures assets meet required configurations. Ingentive monitors relevant advisories and assists with configuration or integration-specific remediation where required.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Azure continuously monitors Defender for Cloud services using automated telemetry, health checks and alerting. Microsoft service teams investigate anomalies using established incident response processes. Ingentive reviews relevant customer-scope logs, escalates platform issues through Microsoft support and assists with remediation where appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incidents follow a lifecycle aligned with NIST 800-61, covering preparation, detection, analysis, containment, eradication, recovery and post-incident review. Microsoft manages platform-level incidents within Azure, while Ingentive manages customer-specific incidents and communication in line with agreed support processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 8%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (The British Standards Institution)
• ISO/IEC 27001 accreditation date: Monday 2 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI (The British Standards Institution)
• ISO 9001 accreditation date: Monday 2 December 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 98e278a3-5880-449a-952b-7b89db613d0a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3d23812e-eed4-4502-8743-36542a6d9b5a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.