BOXXE LIMITED

boxxe - OPSWAT MetaDefender

OPSWAT products cover a full range of file security capabilities, perimeter protection, including multiscan (multiple antivirus engines, CDR, Sandbox, DLP, File Based Vulnerability, Software Supply Chain for protecting against malware threats). OPSWAT develops it's Managed File Transfer, Diode Technology (CDS, IDG), and a number of Access and IOT Solutions capability.

Features

• Multi scanning with 30+ AV-engines for high confidence malware detection
• File sanitisation and content disarm and reconstruction for safe imports
• Deep file inspection supporting 180+ file formats
• API first architecture for seamless integration into modern applications
• Removable media scanning and policy enforcement at the edge
• Data loss prevention with inspection, redaction, and policy controls
• File reputation analysis using global threat intelligence
• Secure file transfer and scanning for MFT and upload workflows
• Encryption and secure storage for files after inspection
• Software supply chain scanning for repositories and build pipelines

Benefits

• Block known malware across files and removable media
• De-weaponise 180+ file types to prevent zero day execution
• Multi scanning engines ensure high confidence malware detection
• Redact sensitive data during file upload and import workflows
• Control outbound file transfers across users, systems, and trust zones
• Block risky file types using real time reputation intelligence
• Cleanse files from uploads, APIs, email, MFT, and storage
• Scan files via API, ICAP, at rest, or removable media
• Analyse repositories for malware across the software supply chain
• Scan backups and data at rest for malware

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

879334334434291

Contact

Abdul Rokim
01347 812100
tenders@boxxe.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
• Service constraints: None
• System requirements:
  • Varies by product and deployment method here are some
  • Deployed on Linux or Windows server environments
  • Supports on premises, virtualised, and cloud based deployments
  • Storage sized based on file volume and retention requirements
  • See opswat.com for current requirements

User support

• Email or online ticketing support: Yes
• Support response times: Depends on support level purchased. Response times per support type are available here https://www.opswat.com/support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available via website at https://www.opswat.com/support
• Web chat accessibility testing: Available via website at https://www.opswat.com/support
• Onsite support: Yes, at extra cost
• Support levels: Silver, Gold and Platinum support options are available. Customer Success Manager and Techincal Account Manager services are also available. Current details can be found here https://www.opswat.com/support
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported through comprehensive online documentation, API guides, knowledge base articles, and onboarding assistance, with optional professional services and training available to accelerate deployment and adoption.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Web pages, paper
• End-of-contract data extraction: MetaDefender Cloud processes files for security inspection and does not store customer content beyond processing. As a result, there is no customer data to extract when the contract ends.
• End-of-contract process: MetaDefender Cloud processes files for security inspection and does not store customer content beyond processing. As a result, there is no customer data to extract when the contract ends.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: MetaDefender Cloud processes files for security inspection and does not store customer content beyond processing. As a result, there is no customer data to extract when the contract ends.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The MetaDefender Cloud user interface is web based with intuitive dashboards, reporting, real time scan results and detailed file analysis views.
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.1 level A and AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users configure MetaDefender Cloud via REST APIs to onboard integrations, update policies, and manage workflows. Configuration is API driven with predefined parameters and permissions limiting unsupported changes.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users integrate, configure scanning behaviours, workflows, and protections via REST APIs, and tailor file scanning, sanitisation, DLP, and reputation controls to fit their cloud workflows and security policies.

Scaling

• Independence of resources: MetaDefender Cloud uses scalable, multi tenant cloud architecture with elastic capacity, workload isolation, and regional deployment to ensure individual customers are not impacted by other users’ demand.

Analytics

• Service usage metrics: Yes
• Metrics types: MetaDefender Cloud provides service usage metrics including scan volumes, file verdicts, threat detections, sanitisation actions, and processing status. Metrics are available through the web dashboard and APIs for reporting and monitoring.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: OPSWAT

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: MetaDefender services do not import user datasets in the traditional sense. Instead, they accept files for security inspection. Users can upload and submit a wide range of open and proprietary file formats, with support for 180+ file types, via API, ICAP, uploads, repositories, MFT, or removable media.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: MetaDefender Cloud processes files for security inspection and does not store customer content beyond processing. As a result, there is no customer data to extract when the contract ends.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats:
  • Accept files for security inspection
  • Wide range of open and proprietary file formats
  • 180+ file types

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability commitments for MetaDefender Cloud are defined contractually. Any remedies, such as service credits, are agreed with customers as part of commercial terms rather than published standard SLAs.
• Approach to resilience: MetaDefender Cloud is designed for resilience using cloud native architecture, regional deployment, redundancy, automated scaling, continuous monitoring, and fault tolerant components to maintain service availability during demand spikes or infrastructure failures.
• Outage reporting: Outages are published online at https://trust.opswat.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: OPSWAT authenticates users through secure account based access and API keys for MetaDefender Cloud. Access is controlled using role based permissions and protected management interfaces, as described on opswat.com.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OPSWAT governance standards comply with ISO/IEC 27001 for information security management, SOC 2 as independently audited, Common Criteria for certified products, and accessibility standards including WCAG 2.1 A and AA, Revised Section 508, and EN 301 549.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: OPSWAT follows formal configuration and change management processes aligned with ISO/IEC 27001. These include controlled change approval, version management, testing prior to release, audit logging, and documented rollback procedures, as described on opswat.com.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: OPSWAT manages vulnerabilities through continuous monitoring, regular internal and external testing, timely patching, risk based prioritisation, and independent audits, aligned with ISO/IEC 27001 and documented on opswat.com.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: OPSWAT uses continuous protective monitoring to identify potential compromises through logging, alerting, threat intelligence, and security monitoring controls. When a potential compromise is detected, incidents are investigated and contained using defined incident response procedures. Response times are prioritised based on risk and severity, with timely remediation actions taken in line with OPSWAT’s security governance and incident management processes documented on opswat.com.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: OPSWAT follows predefined incident management processes aligned with its security governance framework. Common incident scenarios are documented and handled through established response procedures. Users report incidents via OPSWAT support channels, and incident reports are provided to affected customers as appropriate, including impact, actions taken, and remediation outcomes, in line with OPSWAT’s policies documented on opswat.com.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fully functional, time limited license
• Link to free trial: https://www.opswat.com/docs/mdcore/knowledge-base/how-do-i-obtain-a-trial-license-for-metadefender-core-

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: This ISO certification covers the following: ; The provision of the boxxe IMS is the protection of boxxe and its client’s sensitive; information for the secure design and development, maintenance and support of; boxxe infrastructure. The IMS covers all our business activities provided to the; corporate and public sector organisations with hardware, software, and services; across a range of technologies including hosting solutions and infrastructure; management, datacentre, Hardware and Network components, IT Consultancy,; Support services including a 24hr SOC, workplace and security through our Platform, Workplace, Security, Data and Digital Hubs.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Wednesday 29 January 2025
• What the ISO 9001 doesn’t cover: The ISO 9001 certification covers the Secure design and development, maintenance and support of Boxxe infrastructure. Provision of hosting solutions, infrastructure management, datacentre, hardware and network components, IT consultancy, 24hr security operations centre.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ac8b5c76-ae90-4a86-b680-e7199db14911
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8f30cbc9-1d85-4619-aa5b-5d906f7fe25a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.