AppyWay

The Parking Platform - Cashless Parking App and Back Office Monitoring

TPP is a cloud-based kerbside management platform providing smart mobility solutions including real-time parking availability, frictionless payments and a powerful analytics dashboard. Real-time and historical views of parking capacity, utilisation and stay duration enables Councils and private operators to derive trends and actionable insights to inform parking management and policy,

Features

• Monitoring parking occpuancy in real time
• Aggregate and visualise parking utilisation and revenue trends and patterns
• Mobile application to facilitate payments for parking
• Provision of real-time parking occupancy monitoring sensors
• Optimise management and enforcement of kerbside and car parks
• Enable smart and efficient kerbside management
• Empower on-demand mobility services
• Enable frictionless pay as you go parking
• Interface with VMS for parking guidance
• Parking sessions and financial reporting

Benefits

• Understand the utilisation of parking bays
• Improve predictability of parking demand
• Optimise the value of parking revenues
• Reduce non-compliant short parking stays
• Help to improve traffic flow and ease congestion
• Inform parking strategy and policy
• Easier for the public to find and pay for parking
• Proven ability for cashless to exceed cash transactions
• Facilitate the financial reconciliation
• Integration with penalty noticing system

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@appyway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

881524114465445

Contact

Mike Potter
07398195065
sales@appyway.com

About the service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Up to date web browser

User support

• Email or online ticketing support: Yes
• Support response times: Response are during weekdays between 9am and 5.30pm. We aim to acknowledge receipt of support tickets within 2 hours and aim to provide a solution within 8 hours for high priority tickets and within 16 hours for medium priority tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: High - Response within 2 hours - Resolution within 8 hours; Medium - Response within 8 hours - Resolution within 16 hours; Low - Response within 8 hours - Resolution reviewed on case by case basis; ; Dedicated Customer Success Manager to handle functioanlity queries that do do not require tech support - contactable at all times during the working day/week via email/phone/instant messaging.; ; Additional training is available at additional cost (£1000 + VAT per day; travel and accomdation extra £ upon request)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AppyWay will provide training for the person who needs to be able to administer and interrogate the AppyWay Analytics & Payments Dashboard. This training will take place at the clients offices. An overview of the operational capability of the dashboard will be accompanied by live examples of the different reporting. This is an interactive session which typically lasts 2.5 hours leaving the user comfortable in how the system works and clear in how it can assist them in their day to day work. Follow up support is available for the lifetime of the contract should personnel change roles or additional training be required for any reason.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: User data is removed at the point of contract termination. Any data owned by the user is returned in CSV format.
• End-of-contract process: Access to the analytics and payment dashboard portals are terminated. Direct cashless parking tranaction funcationalty in appyparking+ (mobile application) deactiviated and linked to any newly appointed cashless transaction supplier.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The AppyParking+ mobile application for journey planning and cashless parking transaction is only available as a mobile application; available on both Android and iOS devices.; ; The desktop service modules of The Parking Platform are for back office management only and therefore require no mobile enabled interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: AppyWay provides two distinct interfaces; back office and public facing. Back office; The Parking Platform modules are optismised for intuitive navigation and consistent performance. Reducing the need for specialist expertise and training. Publically available mobile applications are optimised for simplified use via interactive mapping and associted tooling for parking payments, navigation and trip planning. These portals bridge the gap between complex authority data and the public, ensuring transparency and streamlining the parking payment process through intuitive, map-based visualisation for seamless community access.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have carried out focus group sessions with people who are visually imparied and/or use assistive technology. We use the feedback from these sessions to best ensure our products are as accessible as possible. We also regulalry review our complaince with web content accessibility standards and work towards meeting and where possible exceeding these requirements.
• API: Yes
• What users can and can't do using the API: The APIs that we provide are primarily designed for high-fidelity data retrieval and the integration of kerbside intelligence into external systems such as GIS software, parking enforcement soltuions (ANPR), parking back office management, navigation apps, and fleet management tools.; ; Changes cannot be made via the API - the data pulled via the API is from the 'single source of truth' and is amended within our D-TRO software as opposed to the API.; ; Data can be retrieved via the API for inclusion in mapping applications in order to be reviewed alongside other complimentary assets and services, for example within highways asset/works management systems, central GIS applications, parking enforcement soltuions, parking back office monitoring tooling, parking notice processing software.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The system is hosted on Azure public cloud and separated for read and write actions such that all types of users are separated from each others demands.

Analytics

• Service usage metrics: Yes
• Metrics types: Service level up time.; Support ticket repsonse and resolution time.; Orders processed.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Parking session data can be viewed within The Parking Platform dashboard. Exports can be made available upon request via AppyWay's support team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA for services is 99.95%, excluding maintenance.; Any refunds will be reviewed on a case by case basis and prorated against contract value according to duration and extent of service non-availabiltiy outside of the SLA.
• Approach to resilience: Available on request
• Outage reporting: Internal dashboard and alerts.; Publication via website.; Email alerts to end users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Applying the Principle of Least Privilege and Role Based Access Control, access to support channels is strictly limited, via the CTO, as to who has access and how much. There are simple reporting portals, but also user and data-set management portals. Access to user and dataset management is strictly limited to few personnel via 2 factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Appyway has an established set of Information Security Policies and Processes (ISMS) which are certified to ISO27001:2022. The Senior Management team at Appyway recognise the importance and role played in protecting the confidentiality, integrity and availability of Information assets and as such are committed to the following statements: 1. The establishment of the Information Security Management System (ISMS) in accordance with the ISO27001:2022 Framework. 2. Ensuring compliance with applicable legal, regulatory and contractual requirements related to Information Security. 3. A risk based approach to identifying, assessing and mitigating security risks to minimise the impact a threat or vulnerability may have on business operations. As part of of our commitment the Management team ensure that: - A set of documented Security Policies are in place covering all Annex A controls within ISO27001. - A program of Security objectives with the aim of driving continuous improvement and maturity of our security practices. - Resources are made available to support and achieve the Security objectives. -Its employees are suitably trained on Information Security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests, defects and feature enhancements are tracked in JIRA. All releases are tracked in JIRA. Each ticket follows the same workflow: Log->triage->Todo->In Progress->Code Review->UAT-> integration->Live Security impact is assessed at both the triage state and at code review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Appyway use a combination of Vulnerability scanning tooling, Vendor updates and access to the NiST National Vulnerability Database to obtain information about potential threats. We assess potential threats using a Risk based approach to establish the potential impact to our products. Vulnerability treatment is in compliance with Cyber Essentials where we address Critical and High vulnerabilities within 14 days of a patch being made available. Where patches are not available we will look for a suitable workaround to reduce risk until a patch is made available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AppyWay ensures that its Critical Infrastructure has logging in place in order to identify potential compromise. These logs have alerting rules in place in order to enable AppyWay to quickly respond to incidents. To respond to Incidents our Information Security Incident Procedure enables us respond robustly to potential compromises by ensuring the following phases of Incident management are observed: 1.Detection and Reporting 2. Assessment 3.Incident Response (Containment) 4. Recovery 5. Post Incident Review (RCA) 6. Lessons Learnt
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: AppyWay has an established Incident Handling Process, based on the principles of ISO27035 We have the following distinct phases in place in order to ensure a robust response to Incidents: 1. Detection and Reporting 2. Assessment 3. Incident Response 4. Recovery 5. Post Incident Review (RCA) 6. Lessons Learnt All Appyway Employees have the ability to log Incidents via our dedicated Incident and Non-conforming logging form and we actively encourage a Security culture where employees are empowered to report potential incidents they identify when using our IT systems. Where requested by a customer we would provide the Incident Response reports.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: LRQA
• ISO/IEC 27001 accreditation date: Friday 9 January 2026
• What the ISO/IEC 27001 doesn’t cover: Our ISO7001 scope covers the full business and processes relating to the devlopment, operation and support activities of our products provided to public and private sector customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Worldpay
• PCI DSS accreditation date: Monday 18 August 2025
• What the PCI DSS doesn’t cover: Only our Payment flows are covered by PCI DSS
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 3bac3c01-dba8-4652-a4c4-c266a9f4f89e
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@appyway.com. Tell them what format you need. It will help if you say what assistive technology you use.