SAILOTECH UK LIMITED

Accounts Payable Automation

Our Accounts Payable Automation service streamlines invoice processing, approval workflows, and payment management. It reduces manual errors, accelerates processing times, ensures compliance, and provides real-time visibility into liabilities. The service integrates with existing ERP systems, enabling efficient, accurate, and fully auditable accounts payable operations for improved financial control and decision-making.

Features

• Automated invoice capture and data extraction using AI technology
• Real-time invoice validation and error detection
• Real-time invoice validation and error detection
• Integration with ERP and accounting systems
• Multi-currency and multi-language invoice processing
• Supplier portal for invoice submission and status tracking
• Payment scheduling and reconciliation automation
• Audit trail and compliance reporting
• Early payment discount and cash flow optimization
• Role-based access and security controls

Benefits

• Reduces manual invoice processing time and operational costs
• Improves invoice accuracy and reduces human errors
• Accelerates approval cycles and payment turnaround times
• Enhances visibility into cash flow and liabilities
• Strengthens compliance through complete audit trails
• Simplifies supplier collaboration and communication
• Optimises working capital with early payment discounts
• Scales easily with growing invoice volumes
• Improves financial controls and governance
• Frees finance teams to focus on strategic work

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amul.patel@sailotech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

885139152463298

Contact

Amul Patel
07774939492
amul.patel@sailotech.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service integrates with common ERP, accounting, and finance platforms such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, and Tally. It also connects with document management systems, email platforms, and cloud storage services to automate invoice capture, approval workflows, and posting.
• Cloud deployment model: Public cloud
• Service constraints: The service has minimal constraints. Planned maintenance is scheduled outside business hours and communicated in advance. Internet connectivity is required to access the service. Integration capabilities may depend on the APIs and configurations of third-party ERP or accounting systems. Performance can be affected by the quality of source document scans. No specialised hardware is required beyond standard web-enabled devices.
• System requirements:
  • Web browser with secure HTTPS access
  • Internet connectivity to cloud-hosted service
  • ERP or finance system API access
  • Email access for invoice ingestion
  • Role-based user accounts for approvals
  • PDF, XML, and image invoice support
  • Audit logging enabled within finance environment

User support

• Email or online ticketing support: Yes
• Support response times: We respond to questions promptly during business hours, with initial acknowledgement typically within 1 business hour and full responses provided based on complexity, usually within the same day.; ; For critical or time-sensitive queries, priority handling is available with faster response times agreed through SLAs.; ; At weekends and public holidays, response times are slightly extended; urgent issues are monitored and responded to within 4–6 hours, while non-urgent queries are addressed on the next working day.; ; Clear escalation paths and named support contacts ensure queries are handled efficiently and without delay.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have tested our web chat and AI self-service bot with a range of assistive technologies to ensure accessibility and inclusive use. This includes testing with screen readers such as JAWS, NVDA and VoiceOver to confirm correct reading order, meaningful labels, and clear announcement of chat messages, buttons and status updates.; ; Keyboard-only navigation testing has been carried out to ensure users can open, use and exit web chat without a mouse, with visible focus indicators and logical tab order. We have also tested compatibility with speech-to-text tools (e.g. Dragon) to validate accurate message input and command recognition.; ; Additional checks include colour contrast validation, scalable text support, and testing with browser zoom and reflow to ensure usability for users with low vision.; ; Feedback from accessibility specialists has been incorporated to improve error messaging, response timing, and clarity of bot prompts. Findings from testing are logged, prioritised and addressed as part of our continuous improvement cycle, aligned to WCAG 2.2 AA accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support levels designed to match different operational needs and service criticality for the Accounts Payable Automation service.; ; Standard Support (included):; Covers business hours (Monday–Friday, 9am–5pm). Includes incident logging, issue resolution, service requests, and access to our knowledge base and AI-driven self-service bot. Suitable for non-critical workloads.; ; Enhanced Support (additional cost):; Extends coverage to 8x7 with faster response and resolution SLAs. Includes proactive monitoring, configuration support, and regular service health reviews. Ideal for organisations with higher transaction volumes.; ; Premium Support (additional cost):; Provides 24x7 support with priority response, incident management, and escalation. Includes proactive optimisation, change advisory input, and operational reporting aligned to business outcomes.; ; For Enhanced and Premium tiers, a dedicated Technical Account Manager is provided as the primary point of contact, supported by a Cloud Support Engineer for deep technical issues, integrations, and performance optimisation.; ; Support costs are tier-based and transparently priced, reflecting coverage hours, SLA commitments, and dedicated resource allocation. This allows customers to scale support in line with business criticality and budget.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getting Started with Our Service; ; We provide a comprehensive onboarding approach to help users quickly adopt the Accounts Payable Automation service.; ; Onsite Training: For key users and administrators, we offer hands-on onsite training sessions to walk through workflows, approvals, reporting, and system administration. These sessions focus on practical use cases relevant to the organisation.; ; Online Training: Users can access structured e-learning modules and video tutorials covering core functionality, mobile access, workflow management, and best practices. This allows staff to learn at their own pace and revisit topics as needed.; ; User Documentation: Detailed user guides, quick reference sheets, and FAQs are available via the service portal. These cover step-by-step instructions for invoice submission, approvals, reporting, and troubleshooting common issues.; ; Administrator Support: Dedicated onboarding resources assist with configuration, ERP integration, and customisation of workflows, dashboards, and notifications.; ; Continuous Support: Post-implementation, we provide access to the AI-driven self-service bot, helpdesk support, and periodic knowledge transfer sessions to ensure users are confident and proficient with the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract, users have full control to extract all their data from the Accounts Payable Automation service in secure, standard formats. Invoice records, approval histories, workflow configurations, and reporting data can be exported in CSV, XML, or PDF formats to ensure compatibility with ERP systems or other financial platforms.; ; The extraction process is guided via the service interface, allowing administrators to select specific data ranges, types, and formats for export. Bulk export options are available to handle large volumes of historical transactions efficiently.; ; Additionally, API access can be used for programmatic extraction of structured data, supporting automated migration or archival workflows.; ; All exports are performed securely, with encryption in transit and at rest, maintaining confidentiality and compliance with regulatory requirements. We provide step-by-step guidance and technical support during this process to ensure a smooth transition, minimal disruption, and retention of audit and operational continuity.; ; This ensures that GoJ can fully retain ownership and access to its financial and operational data, even after the service contract concludes.
• End-of-contract process: End-of-Contract Process; ; At the end of the contract, we ensure a smooth transition with minimal disruption to GoJ’s operations. The process begins with a contract closeout plan, including data extraction, service decommissioning, and knowledge transfer to GoJ or a successor provider. Users can export all transactional data, workflow configurations, and reporting history in standard formats (CSV, XML, PDF) using the platform or API.; ; Included in the contract price are:; ; Access to the full Accounts Payable Automation platform until contract expiry; ; Standard data extraction and migration support; ; Assistance with onboarding a new provider or reinstating local processes; ; Documentation and training for internal teams to manage historical data; ; Additional costs may apply for:; ; Extended on-site support or consultancy beyond the agreed handover period; ; Large-scale data transformations or complex ERP integrations for migration; ; Custom reports or analysis requested specifically for post-contract needs; ; Our approach ensures GoJ retains full ownership and accessibility of its data, maintains operational continuity, and can transition seamlessly, while keeping costs transparent and predictable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version of our Accounts Payable Automation service offers the core functionalities of the desktop platform, including invoice submission, approval workflows, and status tracking, but in a streamlined interface optimized for smaller screens. Mobile users benefit from push notifications for approvals and alerts, quick invoice capture using the device camera, and simplified dashboards for on-the-go decision making. Some advanced analytics and reporting features are more detailed on desktop, but all critical actions can be performed via mobile. This ensures full workflow continuity, whether users are in-office or remote.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a user-friendly, web-based dashboard accessible via desktop or mobile devices. It provides intuitive navigation with clear menus, real-time status updates, and actionable notifications. Users can view, approve, or track accounts payable workflows, generate reports, and access audit trails. Customizable widgets allow users to prioritize tasks and monitor KPIs at a glance. The interface supports role-based access, ensuring each user sees only relevant information. It integrates seamlessly with existing ERP systems, providing a consistent experience across platforms while maintaining security, efficiency, and accessibility for all users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our service interface is designed to meet WCAG 2.2 AA accessibility standards, ensuring it is usable by people with a wide range of abilities. Features include keyboard navigation, screen reader compatibility, appropriate color contrast, resizable text, and clear, consistent layouts. Forms, buttons, and notifications are labeled clearly for assistive technology users.; ; We have conducted extensive interface testing with assistive technology users, including screen readers (JAWS, NVDA, VoiceOver), screen magnifiers, and keyboard-only navigation. Test participants included users with visual, motor, and cognitive impairments. Testing focused on workflow accessibility, error handling, navigation clarity, and the ability to complete critical tasks independently. Feedback was incorporated into design iterations to ensure all users can access the same functionality, approvals, reporting, and alerts as desktop and mobile users.; ; Additionally, automated accessibility audits and manual checks are performed regularly to ensure continued compliance with WCAG 2.2 AA, particularly after new feature releases. This dual approach ensures that our interface remains inclusive, usable, and efficient for all users, supporting GoJ’s commitment to accessibility and equality.
• API: Yes
• What users can and can't do using the API: Our API provides users with programmatic access to the Accounts Payable Automation service, enabling automation, integration, and self-service capabilities.; ; What users can do:; ; Setup: Users can onboard vendors, configure approval workflows, define payment rules, and link bank accounts through API calls.; ; Changes: Users can update invoice statuses, modify workflow rules, adjust payment schedules, retrieve reporting data, and trigger alerts.; ; Integration: The API allows integration with ERP systems, accounting software, and other enterprise applications for automated invoice submission and reconciliation.; ; Limitations:; ; Certain administrative or security functions, such as full user role management or granting API credentials, require portal access and cannot be completed via API.; ; Changes to system-wide settings (e.g., global tax rules, platform-level configurations) must be done via the web interface.; ; Real-time notifications via API are limited; polling or webhook subscriptions are required for alerting purposes.; ; The API enforces rate limits and permission scopes to protect data integrity and ensure compliance with internal security policies.; ; Overall, the API empowers users to automate and manage the majority of operational tasks while maintaining essential administrative and security controls through the platform interface.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the Accounts Payable Automation service to align with their organisation’s specific workflows, approvals, and reporting needs.; ; What can be customised:; ; Approval workflows and routing rules, including multi-level or conditional approvals; ; Invoice processing rules, such as automated matching tolerances and exception handling; ; Notification and alert preferences for different roles; ; Dashboards and reporting views, including KPIs, charts, and export formats; ; User roles and permissions to control access to specific features and data; ; How users can customise:; ; Customisation can be performed via the web-based interface, where administrators configure rules, workflows, and dashboards using intuitive drag-and-drop or menu-driven tools. Additionally, API access allows for programmatic adjustments of workflows, invoice processing parameters, and notifications for more advanced or automated setups.; ; Who can customise:; ; Only authorised administrators or users with sufficient privileges can perform customisations. Role-based access ensures that changes are controlled, audited, and applied consistently across the organisation. Non-admin users can interact with the service within the bounds of their permissions, but cannot modify global settings or workflow structures.; ; This flexibility allows organisations like GoJ to tailor the service to their unique processes while maintaining security, compliance, and operational consistency.

Scaling

• Independence of resources: We guarantee resource independence through a multi-tenant, cloud-native architecture with dedicated processing and storage allocation per client. Workflows, invoice processing, and approvals are isolated to ensure one organisation’s workload does not impact another. Load balancing, auto-scaling, and performance monitoring maintain consistent response times even during peak usage. Additionally, resource quotas and prioritisation rules prevent a single user or department from consuming disproportionate system capacity. This approach ensures GoJ experiences predictable, reliable performance at all times, regardless of activity from other clients, supporting continuous, uninterrupted operation of critical Accounts Payable processes.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of service metrics to give visibility and actionable insights into Accounts Payable operations. Metrics include:; ; Invoice processing volumes and cycle times; ; Approval times by user, role, and workflow stage; ; Exception and error rates for unmatched or disputed invoices; ; User activity and engagement with the platform; ; Workflow efficiency and bottleneck identification; ; System performance and uptime statistics; ; Audit trails for compliance reporting; ; Metrics are accessible via dashboards and reports, with options for custom KPIs and automated exports to support operational reviews, governance, and continuous improvement initiatives.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data directly through the service interface or via the API. The platform allows administrators to select specific data types, date ranges, and formats, including CSV, XML, and PDF. Bulk export options handle high volumes efficiently, while audit trails and workflow histories are included to maintain operational context. API access enables automated extraction for integration with ERP systems or archival workflows. All exports are encrypted in transit and at rest, ensuring security and compliance. Step-by-step guidance and technical support are provided to ensure a smooth, accurate, and complete data extraction process.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: Within our network, data protection is layered for maximum security. Encryption at rest and in transit ensures data confidentiality. We enforce role-based access controls, multi-factor authentication, and audit logging to track all user activity. Network segmentation isolates workloads and limits lateral movement. Automated monitoring detects anomalies, while regular vulnerability scanning and patching maintain system integrity. Backup copies are securely encrypted and stored offsite to support recovery. Additionally, strict data retention policies and secure key management safeguard sensitive financial and operational data, ensuring compliance with regulatory standards and government cloud security principles.

Availability and resilience

• Guaranteed availability: We guarantee a high level of availability for our Accounts Payable Automation service, with a target uptime of 99.9% measured on a monthly basis, excluding scheduled maintenance windows. This is supported by a resilient, cloud-native architecture with redundant infrastructure, load balancing, and failover mechanisms to ensure continuity of service even during hardware or network disruptions.; ; Our Service Level Agreement (SLA) specifies response times for incidents and resolution targets depending on severity, with uptime monitored continuously. Critical incidents are prioritised for immediate resolution, supported by our 24x7 UK-based SOC and technical support team.; ; In the unlikely event that guaranteed availability is not met, customers are entitled to service credits as compensation, calculated as a percentage of the monthly service fee proportional to the downtime experienced. Credits are automatically applied to the next billing cycle once the incident has been reviewed and verified.; ; This approach ensures GoJ has confidence in the reliability of the service while providing transparency, accountability, and clear remediation if service levels fall below agreed thresholds. Continuous monitoring, proactive maintenance, and robust incident management underpin our commitment to operational excellence.
• Approach to resilience: Our Accounts Payable Automation service is designed for high resilience and business continuity, ensuring minimal disruption to GoJ operations. The platform is hosted in geographically redundant, enterprise-grade data centres, with multiple power feeds, backup generators, and environmental controls to maintain continuous operation. Load balancing, clustering, and automated failover ensure that system components remain available even in the event of hardware, network, or software failures.; ; Data is replicated across multiple secure locations, with real-time backups and encrypted storage to protect against data loss. Regular disaster recovery drills and automated monitoring ensure rapid detection and resolution of incidents. Our SOC and technical support teams provide 24x7 monitoring and incident response, with predefined escalation paths and continuity plans.; ; For sensitive details on the datacentre setup, resilience configurations, and recovery processes, we can provide a technical resilience dossier on request to ensure security while demonstrating robust safeguards.; ; This multi-layered approach ensures that the service remains available, secure, and performant under a range of operational conditions, meeting government requirements for asset protection and resilience, and supporting GoJ’s operational continuity and compliance obligations.
• Outage reporting: Outage Reporting; ; Our Accounts Payable Automation service provides transparent and timely outage reporting to ensure users are fully informed of any service disruptions.; ; Public Dashboard: A real-time service status dashboard displays system availability, ongoing incidents, maintenance schedules, and resolved issues. Users can quickly check platform health at a glance.; ; API: System status and outage information are available via an API, allowing GoJ to integrate monitoring directly into internal tools or dashboards. This enables automated alerts, tracking, and reporting for operational teams.; ; Email Alerts: Registered users receive proactive email notifications for incidents, planned maintenance, and resolutions. Alerts include severity, affected services, estimated resolution times, and mitigation steps.; ; All outages are logged with timestamped incident reports and post-incident summaries, including root cause analysis and corrective actions. This ensures accountability and continuous improvement, while providing a clear audit trail for compliance and governance.; ; By combining dashboards, API access, and email notifications, we provide GoJ with complete visibility and real-time updates on service availability, allowing teams to respond effectively and maintain operational continuity during any disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access control (RBAC) and the principle of least privilege. Only authorised personnel with approved business need can access administrative functions. Privileged access requires multi-factor authentication and is logged and monitored. Support access is time-bound, audited, and approved per request. Management interfaces are restricted to trusted networks and secured via encrypted connections. All access activities are centrally logged, regularly reviewed, and subject to internal security oversight and incident response procedures.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Information Security Policies and Processes; ; Our organisation follows a comprehensive suite of information security policies aligned with ISO/IEC 27001 and CSA CCM v4.0 standards, covering areas such as data protection, access control, incident response, change management, encryption, and secure software development.; ; Processes include:; ; Access Management: Role-based permissions and multi-factor authentication to control system access.; ; Incident Response: Documented procedures for detection, escalation, mitigation, and post-incident review.; ; Change Management: Controlled deployment of updates with risk assessment and testing.; ; Monitoring and Auditing: Continuous logging, anomaly detection, and regular audits to ensure compliance.; ; Training and Awareness: Regular staff training to maintain security awareness and adherence to policies.; ; Reporting Structure: The Chief Information Security Officer (CISO) reports directly to the board-level executive responsible for service security, ensuring executive oversight. Security incidents, audits, and compliance reviews are escalated through this structure, providing visibility and accountability.; ; Policy Enforcement: Compliance is ensured through automated system controls, regular internal audits, monitoring of user activity, and periodic policy reviews. Non-compliance or security breaches are immediately addressed via defined escalation procedures, ensuring policies are consistently applied across all services.; ; This governance framework ensures the confidentiality, integrity, and availability of GoJ’s data and supports compliance with regulatory and government security requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and Change Management Approach; ; All service components are tracked using a centralised configuration management system, recording versions, dependencies, and lifecycle status. Changes undergo a formal review and approval process, including risk assessment, testing, and validation before deployment. Security impact is evaluated for each change, considering data protection, access controls, and operational continuity. Critical or high-impact changes require additional board-level approval and post-deployment verification. Automated monitoring and audit logs ensure all changes are traceable and compliant with operational security standards, minimising risk and maintaining integrity, availability, and confidentiality of the Accounts Payable Automation service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats through continuous scanning, threat intelligence feeds, and security monitoring, identifying vulnerabilities in the Accounts Payable Automation service and underlying infrastructure. Threat information is sourced from NCSC alerts, CERTs, vendor advisories, and industry sources. Vulnerabilities are risk-ranked, and critical patches are tested and deployed within 24–48 hours, while lower-risk updates follow a scheduled release cycle. All patching and remediation activities are logged and audited, ensuring transparency and traceability. This process ensures timely mitigation of threats, maintains system integrity, and aligns with government operational security principles and best practice standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We continuously monitor systems, logs, and network activity to identify anomalies or indicators of compromise using automated tools and threat intelligence feeds. When a potential compromise is detected, incidents are triaged immediately by our 24x7 SOC team, with severity assessed and containment actions initiated. Critical incidents trigger instant escalation to technical and executive teams, while standard issues follow defined response workflows. Typical response times for high-severity incidents are under one hour, ensuring rapid mitigation. Post-incident, we perform root cause analysis, remediate vulnerabilities, and update monitoring rules to prevent recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a documented incident management process aligned with recognised industry standards. Pre-defined playbooks are in place for common events such as security incidents, service outages, data processing issues, and access anomalies. Users can report incidents via email, service desk ticketing, or designated support channels, with priority handling for critical issues. Incidents are logged, triaged, investigated, and resolved within agreed SLAs. Following resolution, users receive a formal incident report outlining root cause, impact, remediation actions, and any preventative measures implemented.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our free version provides limited access to core features for evaluation purposes, including basic functionality and restricted usage. It excludes advanced features, premium support, integrations, and SLA commitments. The free version is time-limited and intended solely for trial and assessment before upgrading to a paid plan.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS
• ISO/IEC 27001 accreditation date: Friday 27 October 2023
• What the ISO/IEC 27001 doesn’t cover: Everything is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS
• ISO 9001 accreditation date: Friday 27 October 2023
• What the ISO 9001 doesn’t cover: Everything is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5313ee8b-703e-42b0-80dc-3138c9b4bb6b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amul.patel@sailotech.com. Tell them what format you need. It will help if you say what assistive technology you use.