INTERBACS LTD

BACS approved software, BACS Approved Bureau, Identity Verification, Direct Debit Management System

BACS approved software for the automation and processing of direct debits, direct credits and all supplier payments, connection to BACSTEL-IP. Full automation can be delivered via HSM and Direct Debit Management System.

Features

• Bacs Direct Debit and Bacs Credit processing with HSM Automation
• Bacs bureau software
• Secure file upload and submission
• Standard Bacs reports and outputs
• Direct Debit instruction management, Direct Debit Management System
• Interpass Electronic sign up portal and ID verification
• Pre-submission file validation
• Unpaid item and exception reporting
• Responsive Account management and operational support
• Customisable software and integrations with API

Benefits

• Collect payments reliably using compliant Direct Debit and Credit processing
• Outsource Bacs operations while retaining visibility and operational control
• Upload and submit files securely with minimal manual handling
• Access standard Bacs reports supporting reconciliation and audit requirements
• Manage Direct Debit instructions efficiently and automate Bacs report actions
• Onboard customers digitally using electronic signup and KYC verification
• Reduce errors through automated pre-submission file validation checks
• Identify unpaid items quickly and manage payment exceptions effectively
• Resolve issues faster with responsive account management support
• Integrate payment workflows using customisable software and API connections

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@interbacs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

889850933544132

Contact

Ben Carey or Fikayomi Agbola
01616670758
sales@interbacs.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
  • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Gemalto/Thales web-signer may restrict signing software to a specific browser - currently these are Chrome, Edge and Firefox. Alternative signing software is available.
• System requirements:
  • Internet access
  • Modern web browser
  • Smartcard reader may be required

User support

• Email or online ticketing support: Yes
• Support response times: Web chat suppprt available on weekdays - 9-5:30pm; Weekends - Ticketing system always available; Priority 1 Critical: target response of 15 minutes and target resolution within 4 hours with a regular dialogue being maintained between both parties.; Priority 2 High: target response of 1 hour and target resolution within 8 hours with an update provided within 1 hour.; Priority 3 Medium: target response of 4 hours and target resolution within 2 working days with an update provided within 2 hours. Priority 4 Low: target response of 1 day and target resolution within 5 working days with an update provided daily.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The service uses an external web chat solution provided through HubSpot. Accessibility features and compatibility with assistive technologies are provided by the HubSpot platform. Users can access web chat through a standard web browser without installing additional software. The chat supports keyboard input and text-based communication.; ; As the web chat is delivered via a third-party platform, accessibility behaviour such as screen reader compatibility, colour contrast, and focus handling is dependent on HubSpot’s implementation. Users who cannot access or prefer not to use web chat can contact support via alternative channels, including email and telephone, to ensure access to assistance.
• Onsite support: Yes, at extra cost
• Support levels: The service includes standard support for all customers, covering operational assistance with Bacs processing, reporting, mandate management, and use of our portals. Standard support is included within the service pricing.; ; Where additional assistance is required, enhanced support is available on a chargeable basis. This may include onboarding, integrations, complex queries, or project-based support. Dedicated account management or technical support can be provided at a day rate of £895 plus VAT, unless already included within the customer’s service package. All support scope and charges are agreed in advance.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Interbacs supports buyers through a structured onboarding process to help them start using the service. This includes initial setup, configuration of user access roles, and guidance on using the interface, DDMS, electronic mandate portal, and reporting features.; ; Buyers are provided with user documentation and guidance materials covering core service functions, operational processes, and security requirements. Where required, onboarding support can be delivered remotely via online sessions or meetings.; ; For buyers integrating their own systems, Interbacs provides API documentation and technical guidance to support integration and testing. Any onboarding activities requiring additional configuration, integration, or project support are agreed in advance.; ; Ongoing assistance is available through standard support channels to ensure users can begin operating the service effectively.; ; Where necessary, onsite training can be provided at an additional agreed cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a contract ends, buyers can request extraction of their service data from Interbacs. Data is provided in commonly used electronic formats covering information generated or held as part of the service, such as Direct Debit instructions, transaction reports, and operational records, subject to contractual and regulatory requirements.; ; Data extraction is coordinated by Interbacs in line with agreed offboarding processes to ensure accuracy, security, and compliance with applicable data protection obligations. Buyers are supported during the extraction process to confirm scope and format of data required.; ; Once data extraction has been completed and confirmed, access to the service is removed in accordance with the offboarding process. Any retention or deletion of remaining data is handled in line with contractual terms and regulatory obligations.
• End-of-contract process: At the end of the contract, Interbacs works with the buyer to support an orderly service exit. Standard offboarding activities include confirming the contract end date, ceasing service access, and coordinating extraction of buyer data in line with contractual and regulatory requirements.; ; Data extraction of standard service information is supported as part of the contract, subject to agreed scope and formats. Once extraction has been completed and confirmed, user access to the service is removed. Any remaining data is retained or securely deleted in accordance with contractual terms, data protection obligations, and regulatory requirements.; ; Where buyers require additional offboarding support beyond standard activities, such as bespoke data formats, accelerated timelines, extended support, or assistance with transition to another provider, these services may incur additional charges. Any such costs are agreed in advance before work is carried out.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Interbacs provides onboarding and offboarding documentation in clear, written formats designed for operational users. Documentation is supplied digitally and can be accessed using standard devices and widely available software.; ; Documents are written in plain language where possible and structured to support step-by-step understanding of service setup, use, and exit processes. Buyers can download, save, and review documentation at their own pace.; ; Interbacs has not carried out formal accessibility certification of documentation against specific accessibility standards. Where users are unable to access or use the documentation in its standard format, Interbacs provides alternative support through email or telephone to explain processes, answer questions, and support onboarding or offboarding activities.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed through a secure, browser-based web interface. Interbacs provides a client portal that allows users to upload Bacs files, view processing status, access standard Bacs reports, manage Direct Debit instructions, and monitor unpaid items and exceptions. The interface is designed for operational and administrative users and does not require local software installation. Access is role-based and controlled by the customer.
• Accessibility standards: None or don’t know
• Description of accessibility: Interbacs’ service is accessed through a secure, browser-based interface using standard web technologies. Users can access the service using a keyboard and standard browser controls to upload files, view reports, and manage Direct Debit instructions. The interface is designed for operational users and does not require specialist software. Interbacs has not carried out formal accessibility certification testing, and some advanced accessibility features may not be fully supported. Where users are unable to use the interface, alternative support is available via email and telephone to ensure access to the service.
• Accessibility testing: Interbacs has not carried out dedicated accessibility testing of the service interface with assistive technology users. The interface is accessed via standard web browsers and is intended for operational use. Where users are unable to use the interface, Interbacs provides alternative support channels, including email and telephone support.
• API: Yes
• What users can and can't do using the API: The API is a REST API that allows computer systems to exchange information securely.; ; The API allows upload of new data, manipulation and removal of data. Bacs submissions still have to be done by the users unless unattended HSM submissions are enabled.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to support their Direct Debit and Bacs processing requirements. Customisation includes configuration of Direct Debit mandate electronic portal set up, DDMS, user access roles, reporting outputs, notification preferences, and agreed data fields.; ; Buyers can integrate their own systems using available APIs and configure secure processing components- users can manage logs, users and permissions alongside manage HSM rules.; ; Customisation is carried out through configuration within the service interface and through changes agreed with Interbacs during onboarding or ongoing use. Customisation requests are made by authorised buyer contacts and implemented by Interbacs’ account management or technical teams.

Scaling

• Independence of resources: Interbacs operates the service within a centrally managed environment designed to support multiple customers. Usage is monitored and controlled to ensure fair and stable access to the service. Processing workloads and service capacity are managed by Interbacs to maintain consistent performance. Operational controls, validation processes, and scheduling of processing activities help prevent individual customer activity from adversely affecting others. Where required, capacity and service configurations are reviewed and adjusted to support customer demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Interbacs provides service usage metrics relating to use of the service. Metrics include user access activity, file submissions, transaction and collection volumes, Direct Debit instruction activity, unpaid items and exceptions, report generation, and API usage where applicable. These metrics support operational oversight, reconciliation, audit, and service management. Metrics are provided in line with the scope of the service and applicable regulatory requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data by standardised reports that our system produces. For situations where users require custom data, this can be requested via our ticketing system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • TXT
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Bacs Standard 18
  • TXT in fixed width format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We also deploy wire guard within our services to secure connections.

Availability and resilience

• Guaranteed availability: Uptime commitment: The Provider shall use reasonable endeavours ensure that Interpay Web is available 99.5% of the time during each calendar month.; ; Priority 1 Critical: target response of 15 minutes and target resolution within 4 hours with a regular dialogue being maintained between both parties.; Priority 2 High: target response of 1 hour and target resolution within 8 hours with an update provided within 1 hour.; Priority 3 Medium: target response of 4 hours and target resolution within 2 working days with an update provided within 2 hours. Priority 4 Low: target response of 1 day and target resolution within 5 working days with an update provided daily.
• Approach to resilience: This information is available on request.
• Outage reporting: All necessary outage reports are communicated duly through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: This is restricted via user permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus (CE+); ISO 9001-2015
• Information security policies and processes: Interbacs follows a formal set of information security policies and operational procedures aligned with ISO/IEC 27001 and supported by Cyber Essentials Plus and ISO 9001:2015. These policies cover access control, data protection, incident management, change management, business continuity, supplier security, and secure software operations.; ; A named board-level director has overall accountability for service and information security. Operational responsibility is delegated to senior technical and management staff, with defined reporting lines into the board. Security risks, incidents, and compliance matters are escalated through this structure as required.; ; Policies are implemented through documented procedures, role-based access controls, least-privilege principles, and physical security controls aligned with CSA CCM v4.0. Staff access to systems and data is authorised, reviewed, and revoked in line with role changes.; ; All employees are required to follow information security policies as part of their contractual obligations. Compliance is reinforced through regular security awareness training and internal reviews. Independent external audits associated with certification provide additional assurance that policies are followed and controls remain effective.; ; Security incidents are managed through a documented incident response process, including logging, investigation, escalation, remediation, and post-incident review.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Interbacs tracks service components using documented configuration records and version control throughout their lifecycle, from deployment to retirement. All changes are logged and traceable.; ; Changes are assessed for potential security impact before implementation, including effects on access controls, data protection, and service availability. Higher-risk changes undergo additional review and testing. Only authorised personnel can make configuration changes, and emergency changes are reviewed after implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Interbacs assesses potential threats through ongoing system monitoring, supplier advisories, and security alerts. Vulnerability information is obtained from trusted sources including software vendors, industry security bulletins, and internal reviews.; ; Identified vulnerabilities are risk-assessed based on severity and impact. Patches and security updates are prioritised accordingly, with critical fixes deployed promptly and lower-risk updates scheduled through controlled change processes. All updates are applied by authorised personnel to maintain service stability and security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring includes system logs, access events, application alerts, and operational monitoring to detect unusual or unauthorised activity.; ; Potential compromises are investigated promptly by authorised technical staff. Where an incident is confirmed, it is contained, assessed, and escalated in line with documented incident management procedures. Remedial actions are taken to reduce risk and restore normal service.; ; Security incidents are responded to without undue delay, with response times prioritised based on severity and potential impact to data, service availability, and customers.
• Incident management type: Supplier-defined controls
• Incident management approach: Interbacs operates supplier-defined incident management processes with pre-defined procedures for common operational and security events. Incidents are logged, assessed, and managed according to severity and potential impact.; ; Users can report incidents via agreed support channels, including email and telephone contact with Interbacs’ support or account management teams. All reported incidents are investigated by authorised personnel and escalated where required.; ; Incident reports are provided to users as appropriate, including details of the incident, actions taken, and resolution status. Post-incident reviews are carried out for significant incidents to support continuous improvement and risk reduction.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Monday 19 May 2025
• What the ISO/IEC 27001 doesn’t cover: Anything outside of the provision of payment services, ancillary services, and BACS approved software solutions to businesses in the UK is not covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Monday 19 May 2025
• What the ISO 9001 doesn’t cover: Anything outside of the provision of payment services, ancillary services, and BACS approved software solutions to businesses in the UK is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 61d9cdc9-8ddf-48c9-92ee-eee7c6a4ca29
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E3efee22-47b8-4b2c-8a93-c1e0386d5b33
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@interbacs.com. Tell them what format you need. It will help if you say what assistive technology you use.