FLUIDONE LIMITED

Cisco Meraki SD-WAN

SD-WAN enables convergence of security and network technologies for organisations and its users via Secure-Access-Service-Edge (SASE).
SD WAN services deliver a flexible and secure connectivity solution for cloud based applications irrespective of working location.
Managed SD WAN enables secure interconnecting of sites, datacentre, cloud services with user based security persona.

Features

• Centralised management and automatic orchestration of routing, policies and security.
• Application Aware Routing and application optimisation
• Transport Agnostic, Software Defined Networking for WAN and LAN
• Resilience and Fail-over between dissimilar technologies.
• Integrated firewall
• Options for advanced security services and migration to SASE
• Simplified deployment - Zero-touch provisioning
• Centralised management
• Real- time statistics of application and network utilisation and availability
• WAN design, deployment, initial configuration, site activation, 24x7 support.

Benefits

• Strengthened security posture with Zero Trust model
• Streamlined cloud-native approach for distributed workforce
• Ability to implement policies network wide within seconds
• Enable internet and cloud architectures to optimise cloud based application
• Monitor and optimise performance in real-time
• Improved user experience and performance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fluidone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

892313955455832

Contact

Will Lugg
02070996892
contact@fluidone.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access

  Network security

  • Trusted network access and protection
  • Active application security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SASE services including:; FWaaS with NGFW functionality,; Secure Web Gateway (SWG) to secure web traffic,; Zero Trust Network Access (ZTNA) for secure users application access,; CASB to protect data for cloud applications,; Data Loss Prevention (DLP) to prevent accidental leakage of data,; Domain Name Security (DNS), ; Intrusion Prevention (IPS).
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None that would not be discussed and agreed during any design & scoping
• System requirements:
  • Licence Requirements
  • Stable network connectivity and Internet access
  • Adequate bandwidth for optimal performance
  • Systems are provided based on customer requirements

User support

• Email or online ticketing support: Yes
• Support response times: Response times at weekends remain the same as working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Halo ITSM has conducted comprehensive web chat testing with assistive technology users to ensure full accessibility compliance. Testing Overview Testing encompassed compatibility with screen readers like NVDA and JAWS, verifying that messages, notifications, and controls are properly announced. Keyboard-only navigation was thoroughly evaluated for seamless interaction without mouse dependency. Compliance and Methods Assessments aligned with WCAG 2.1 AA standards, including ARIA labelling, focus indicators, and high-contrast mode validation. Simulated sessions with users having visual and motor impairments provided actionable feedback, leading to refinements like enhanced timestamps and focus states. Outcomes These efforts confirm Halo ITSM's web chat delivers an inclusive experience, with ongoing global validations supporting live usability for all users.
• Onsite support: Yes, at extra cost
• Support levels: Initial contact SLA are immediate if by phone, or if logged by portal/email then all Tier 0 & Tier 1 will have a maximum initial response time of 30 minutes. If not fixed on first contact then subsequent response tiers apply.; ; Priority Zero(P0) Wide Ranging Failure of a large number or all services, usually characterised by a service failure not limited to the customer's estate Every hour, or as agreed with the customer.; ; Priority One (P1) Severe impact or loss of entire service that cannot be circumvented and needs immediate corrective action. E.g., a total loss of service to a site. Every hour, or as agreed with the customer.; ; Priority Two(P2) Serious problem where service is partially interrupted or impaired or can be circumvented. Every four hours, or as agreed with the customer.; ; Priority Three(P3) Problems that do not significantly impair the functioning of the system and do not significantly affect service to customers. The fault is causing inconvenience to business operations, resulting in increased workload or reduced productivity. Daily, or as agreed with the customer.; ; Priority Four(P4) A fault has no observable impact on production and causes minimum inconvenience and general enquiries. Daily, or as agreed with the customer.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: FluidOne offer a fully managed service with advice and guidance based on customer requirements for resiliency, design, cost, application requirements, throughput or performance characteristic requirements. We design solutions based on customer information and other factors to determine the best solution for each site environment or user.; Our project and delivery teams fully implement the service, including design, configuration and testing, and work closely with customers to ensure the delivery of services to the required specifications
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • OpenAPI/Swagger UI Web‑based, interactive documentation
  • JSON‑based schemas response bodies using standard OpenAPI JSON schema
  • REST conventions HTTP verbs: GET,POST,PUT,DELETE JSON payloads. HTTP status codes
• End-of-contract data extraction: As part of the offboarding exercise, FluidOne will define the scope of requirements with the customer and any project, data or and support requirements to enable a secure and graceful exit for customers at their contract end. Where required, any assistance in any transition or migratory tasks with the customer and any new service provider can be provided.; Retention, deletion, migration of data form a kay part of any off boarding exercise and are agreed with the customer at the contract outset, or a pre-determined point with the customer.
• End-of-contract process: Any off-boarding requirements form a part of the defined contract. Given the dynamic nature of most organisations these form a framework of principles with the specifics provided at a pre-determined point and based upon customer requirements.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Cisco Meraki Portal, Halo ITSM Portal, DASH portal
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Halo ITSM has conducted comprehensive web chat testing with assistive technology users to ensure full accessibility compliance. Testing Overview Testing encompassed compatibility with screen readers like NVDA and JAWS, verifying that messages, notifications, and controls are properly announced. Keyboard-only navigation was thoroughly evaluated for seamless interaction without mouse dependency. Compliance and Methods Assessments aligned with WCAG 2.1 AA standards, including ARIA labelling, focus indicators, and high-contrast mode validation. Simulated sessions with users having visual and motor impairments provided actionable feedback, leading to refinements like enhanced timestamps and focus states. Outcomes These efforts confirm Halo ITSM's web chat delivers an inclusive experience, with ongoing global validations supporting live usability for all users.
• API: Yes
• What users can and can't do using the API: Halo provides full functionality subject to scope, design, commercials.; ; Halo ITSM provides a RESTful API that allows you to integrate Halo with other systems, automate workflows, and build custom tooling on top of the platform
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Design & Resilience, Security Levels, User Persona, Scalability

Scaling

• Independence of resources: Yes via Service Level Agreements

Analytics

• Service usage metrics: Yes
• Metrics types: Security Threat Alerts; Device Usage statistics; Network Usage; VPN Usage; Traffic Shaping Performance; Uplink Performance; Application Usage
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco Meraki

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: ISO27001
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Service has a feature to locate, export within the platform. Can export specific data such device configuration, analytics or reports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: A wide range of SLA options are possible and are dependant on the purchased level of service, device selection and solution design.
• Approach to resilience: We operate resilient core architecture and infrastructure which we then overlay with specific customer design requirements.
• Outage reporting: Automated ticketing, portal dashboards, proactive management, email alerts are all provided as standard. ; API integration is possible subject to design. ; Security logs can be exported based upon design / requirements

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
• Access restrictions in management interfaces and support channels: FluidOne restricts access to management interfaces and support channels through strict RBAC and least‑privilege controls, ensuring staff receive only the permissions required for their role. Administrative access is enforced via AD group policy, job‑based profiles, VPN and MFA. Sensitive tools and configuration functions are limited to authorised engineers, with segregation between management and user environments. All administrative actions are audit‑logged, and access rights are regularly reviewed, with automatic revocation when roles change. Physical access to systems is controlled through secure areas, access passes, monitoring, and logging.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to various security and procedure policies that include:; • ISO 27001 – Information Security Management; • ISO 9001 – Quality Management Systems; • ISO 14001 – Environmental Management Systems; • ISO 20000 – Information Technology Service Management (ITSM); • ISO 22301 – Business Continuity Management; • ISO 27701 – Privacy Information Management
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: SD-WAN provides a central Management Platform for security policy management enabling group-wide policy changes to be viewed and; pushed out across multiple devices from one place.; All changes are validated for impact by the operations team and agreed with customers to ensure any impact is mitigated.; All changes are captured as tickets in Halo and tracked, as well as being configured centrally in the Meraki management environment that enables ease of deployment, roll back in case of issue, and audit trails
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerabilities and CVE updates are received via Cisco Meraki, as well as our security partner, CSA Cyber.; Critical CVE are patched within a maximum of 7 days; High CVE alerts are patched within 14 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We utilise the Cisco Meraki Management platform to identify alerts and compromises. SIEM logs can be exported to FluidOne SOC, or an external party.; We utilise security feeds from our Cyber Security Partner, CSA Cyber.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security Incidents - Upon discovery of a confirmed CVE, FluidOne will directly alert the named security contact to advise of the incident, control the breach and assist with putting an effective incident response plan in place. ; ; The NOC proactively monitor for outages/degradation of performance to identify/resolve incidents before they have impact. Our Network-Monitoring-System(NMS) proactively alerts about nodes/interfaces where incidents are detected, then dealt with before users are impacted. We log the incident, notify the teams and progress resolving it. ; ; Each incident is assigned a unique reference “RQID” via our automated ticketing system. The incident classification determines the frequency of updates
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Other
• Other public sector networks:
  • Microsoft 365
  • Microsoft Azure
  • AWS Cloud

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 6%
• Over £5,000,001: 7%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 24 February 2025
• What the ISO/IEC 27001 doesn’t cover: Accreditation does not cover services outside FluidOne Limited. This accreditation covers all services within FluidOne Limited.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 24 February 2025
• What the ISO 9001 doesn’t cover: Accreditation does not cover services outside FluidOne Limited. This accreditation covers all services within FluidOne Limited.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A29da71f-7ecd-4b02-acd4-d13c74a98ce1
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fluidone.com. Tell them what format you need. It will help if you say what assistive technology you use.