CONCENTRIX TSC UK LTD

Cognigy Agentic AI as a Service(AIaaS)

Cognigy provides an enterprise‑grade AI platform for customer service and support, delivering secure, compliant, and scalable automation across channels. Built in Germany with strong data‑protection standards, it enables efficient deployment, reliable AI orchestration, and consistent customer interactions for contact centers across industries.

Features

• Omnichannel AI Deployment – Voice and digital automation.
• Advanced Voice Automation – Natural speech understanding and IVR
• Low‑Code Design Tools – Build and optimize flows easily
• Robust NLU Engine – Handles complex intents accurately
• Contact Center Integration – Connects natively with major CCaaS
• Real‑Time Analytics – Dashboards for performance insights
• API‑Driven Extensibility – Integrates with CRM and ERP systems.
• Enterprise‑Grade Security – Compliance‑focused architecture.
• Scalable Automation Platform – Supports high‑volume operations.
• Unified AI Orchestration – Central control for all interactions

Benefits

• Bridge staffing gaps – Augments limited human resources
• Automate repetitive tasks – Handles routine work consistently
• Zero‑attrition performance – Executes tasks reliably, every time
• Boost automation rates – Expands process automation coverage
• Lower operational costs – Reduces manual workload
• Reduce Tier‑1 load – Frees agents from simple queries

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.guest@concentrix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

893092733052179

Contact

Mark Guest
07984423940
mark.guest@concentrix.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI software services
        • Conversational AI Software Services
        • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Negotiated Availability: Service availability is contractually agreed, with scheduled maintenance windows and standard cloud‑service operational constraints
• System requirements: Not Applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24×7 global support with severity‑based SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Cognigy’s web chat has been tested for accessibility using assistive technologies, including screen readers, keyboard‑only navigation, and high‑contrast modes. The interface adheres to WCAG 2.2 AA standards, ensuring accessible interaction for users with diverse needs
• Onsite support: Yes, at extra cost
• Support levels: Cognigy provides tiered support with 24×7 coverage, severity‑based response times, and access to a secure support portal. Enhanced support packages are available, including options for a Technical Account Manager. Support pricing varies by tier and is defined contractually.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cognigy offers a robust training ecosystem that includes both online self‑paced courses through the Cognigy Academy and live instructor‑led sessions that can be delivered virtually or on‑site. These include foundational and advanced courses, role‑specific training, custom workshops, and formal certification paths to support adoption, implementation, and ongoing proficiency with the Cognigy platform.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • Online Documentation Portal
  • Help Center Articles & Tutorials:
  • I) Step‑by‑step tutorials
  • Ii) FAQ and troubleshooting articles
  • Best‑practice guides and conceptual content
  • Cognigy Academy & Training Resources:
  • I) Video lessons
  • Ii)Guided exercises
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Cognigy.AI supports multiple data extraction mechanisms that customers can use before contract termination to retain their data. This includes retrieving conversational analytics via the OData Analytics endpoint (standard REST/OData), exporting dashboards and report data to CSV via the Insights UI, using profile data export APIs, and leveraging REST/CLI methods to pull configuration and resource definitions. Because Cognigy may expire stored data based on retention settings, exporting before your access ends is critical.
• End-of-contract process: Cognigy does not typically charge extra for you to extract your data using the platform’s built‑in export mechanisms (OData, CSV exports, APIs) while your contract is active. Data extraction is supported as part of regular access. However, any extraction performed after access is revoked, or requiring professional services (e.g., custom migration assistance), may be subject to fees under professional services terms.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cognigy provides an OS-agnostic, browser-based user experience that adapts to both desktop and mobile environments. On desktop browsers, users access the full feature set — including design, management, and analytics. On mobile devices, conversational experiences are delivered via responsive webchat or mobile SDK integration, optimized for touch and smaller screens. While the underlying Cognigy conversational capabilities remain the same, the interface layout and interaction patterns differ to ensure usability on each platform.
• Service interface: Yes
• Description of service interface: Cognigy is accessed through a secure, browser‑based interface that provides tools for designing conversational flows, managing AI agents, configuring channels, monitoring performance, and administering user access. The interface supports low‑code configuration, visual editing, real‑time analytics, and role‑based controls for operational and technical users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Cognigy does not routinely perform formal usability testing with people using assistive technologies as part of their standard QA process.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Cognigy.AI offers a comprehensive API ecosystem including RESTful management APIs for bot lifecycle and environment control, real‑time communication APIs via WebSockets for interactive session handling, built‑in connectors for popular channels, analytics/reporting APIs, and SDKs for web and mobile app integration. APIs are secure, token‑authenticated, and accessible from any standard development environment, enabling deep integration with enterprise systems, analytics platforms, and custom UIs.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cognigy is a highly customizable conversational AI platform, enabling organizations to design complex dialogue flows, define advanced NLU models, develop custom extensions with code, integrate with external systems and APIs, and deploy across multiple channels. Its API ecosystem, SDKs, Webchat styling, and deployment automation tools make it suitable for enterprise‑grade implementations with bespoke requirements across logic, UI, and data integration. and the acccess to the platform is rolebased.

Scaling

• Independence of resources: Cognigy guarantees consistent user experience and performance through its cloud-native multi-tenant architecture with resource isolation, elastic auto-scaling, load balancing, and rate-limiting controls. These mechanisms ensure that demand placed by one user or tenant does not impact others. The platform also employs continuous monitoring and incident management to uphold high availability and responsiveness in line with SLA commitments.

Analytics

• Service usage metrics: Yes
• Metrics types: Deflection Rate: ; #Percentage of interactions handled fully by the bot without human intervention.; and more.; ; Response Time / Latency:; # Time taken for the bot to respond to user inputs.; ; Conversation Drop-off Rate:; # Percentage of sessions where users exit or abandon the conversation prematurely.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cognigy

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Cognigy protects customer data at rest through industry-standard AES-256 encryption. Data stored within the platform’s cloud infrastructure is encrypted at rest and logically isolated per tenant to ensure confidentiality and integrity of stored information
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Cognigy.AI supports multiple data extraction mechanisms that customers can use before contract termination to retain their data. This includes retrieving conversational analytics via the OData Analytics endpoint (standard REST/OData), exporting dashboards and report data to CSV via the Insights UI, using profile data export APIs, and leveraging REST/CLI methods to pull configuration and resource definitions. Because Cognigy may expire stored data based on retention settings, exporting before your access ends is critical.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Cognigy protects data in transit between customer environments and the Cognigy platform using industry-standard encryption and secure network protocols. All communications between clients, integrations, APIs, and user interfaces are encrypted using Transport Layer Security (TLS) version 1.2 or higher, ensuring confidentiality and integrity of data transmitted over public and private networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Cognigy secures its internal network through segmented cloud infrastructure, firewalling, access controls, and continuous monitoring, aligned with SOC 2 and ISO 27001 security requirements.

Availability and resilience

• Guaranteed availability: Cognigy provides high‑availability service commitments, with uptime levels defined and agreed contractually for each customer. Availability SLAs typically align with enterprise cloud standards and include scheduled maintenance windows communicated in advance.
• Approach to resilience: Cognigy is designed as a cloud-native, microservices-based platform with high availability, redundancy, and automated scaling. Critical services and data are deployed across multiple availability zones, with replicated storage and automated failover to ensure continuity. Regular backups, disaster recovery plans, and continuous monitoring are implemented to detect and remediate failures quickly. These resilience measures are audited and maintained in accordance with SOC 2 and ISO 27001 controls
• Outage reporting: Cognigy monitors the platform continuously for service disruptions. Any outage or service degradation is promptly reported on the public status page, and customers can subscribe to receive notifications. For high-impact outages, Cognigy provides direct notifications to affected customers and, where applicable, follows up with post-incident reports detailing the cause and corrective actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Cognigy authenticates users through a combination of traditional username/email and password login and enterprise Single Sign‑On (SSO) using SAML 2.0 or OpenID Connect (OIDC) with identity providers like Azure AD, Okta, OneLogin, or Auth0. Once authenticated, access is governed by role‑based access control (RBAC) within the platform. SSO can be enforced globally to centralise authentication policies and integrate with organisational identity controls.
• Access restrictions in management interfaces and support channels: Cognigy achieves access restriction by assigning precisely scoped roles at the right level — global, project, and support channel — ensuring users see only the interfaces and data relevant to their responsibilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Cognigy authenticates management and other user access using either native username/password login or federated Single Sign‑On (SSO) via industry standards such as SAML 2.0 and OpenID Connect (OIDC) with enterprise identity providers (e.g., Azure AD, Okta, Auth0). After authentication, Cognigy enforces role‑based access control (RBAC) to restrict actions and access within the platform. Session history and profile features support auditability and session management.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cognigy’s governance framework aligns with SOC 2 Type II, GDPR, and UK GDPR, and follows industry‑standard security and privacy controls inherited from certified cloud providers. It also incorporates best‑practice measures consistent with ISO 27001‑aligned information security management.
• Information security policies and processes: Cognigy enforces comprehensive information security policies and processes including role-based access control, multi-factor authentication, and periodic access reviews; encryption of data at rest (AES-256) and in transit (TLS 1.2+); data retention and automated deletion policies; formal incident response and post-incident review procedures; regular vulnerability scanning and annual penetration tests; integration of security into the SDLC; business continuity and disaster recovery planning; employee security training and confidentiality agreements; and vendor risk management to ensure third-party compliance. All policies and processes are aligned with ISO 27001, SOC 2, GDPR, and other applicable regulatory standards

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Cognigy enforces formal configuration and change management processes to ensure secure, auditable, and controlled updates to its systems and applications. Standard configurations are maintained, and all changes are subject to review, testing, and approval before deployment. Emergency changes follow an expedited approval process with post-deployment review. All changes are logged and auditable. These processes are aligned with ISO 27001 (Annex A.12.1 & A.12.5), SOC 2 controls, and ITIL best practices, ensuring consistency, security, and traceability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Cognigy maintains a formal vulnerability management program to identify, assess, remediate, and monitor security vulnerabilities. Weekly automated scans and annual third-party penetration tests are conducted across the platform and infrastructure. Vulnerabilities are prioritized by severity and remediated according to risk, with patch management applied promptly. Continuous monitoring of threat intelligence ensures emerging vulnerabilities are addressed. These processes are aligned with ISO 27001, SOC 2, and industry best practices to maintain a secure and resilient environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Cognigy implements continuous protective monitoring across its platform and infrastructure. Centralized logging, audit trails, and automated alerts detect anomalies and potential security incidents. Intrusion detection, threat intelligence integration, and anomaly detection enable proactive response. All security events are investigated through formal incident response procedures, and lessons learned are fed back into continuous improvement of security controls. These processes are aligned with ISO 27001, SOC 2, GDPR, and industry best practices
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Cognigy implements a structured incident management program that includes continuous detection and monitoring, formal incident logging and classification, escalation procedures, rapid containment and remediation, root cause analysis, customer notification where applicable, and post‑incident reviews. Documented roles and escalation paths ensure timely response to events, and lessons learned are integrated into continuous improvement of security and operational processes. These practices are aligned with ISO 27001, SOC 2, and regulatory requirements for information security incident handling.”

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6.25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Monday 8 November 2010
• What the ISO/IEC 27001 doesn’t cover: The Management of Information Security for all the information assets managed and/or owned in ; the Customer Experience and Technology Business Services (B2C, B2B, Gig), operational globally ; from the Concentrix delivery centres, Work from home (WAH), Client and third party (Colocation) ; sites, delivering a wide range of services and solutions: CX Strategy, CX Management, Content ; Trust & Safety, Experience Design, Data & Analytics, Digital Engineering, Experience Platforms, ; Automation & Operations, Enterprise Modernization across all major industries: Automotive, ; Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, ; Insurance, Media & Communications, New Economy & Startups, Retail & eCommerce, Technology, ; Travel, Transportation & Tourism with the support of shared service functions (local & Global ; Centre of Excellence): People Solutions, Talent Acquisition, Physical Security, Real Estate & Site ; Operations (RESO), Finance, Procurement, Training Quality, Work Force Management, Marketing & ; Communications, Corporate Compliance, Data Privacy & Protection Office (DPPO), Bid Proposals, ; Solutions, Transitions, Information Technology (Application Development, Servers, Networks, ; Voice, Service Desk, IT Projects, Data Center Services, IT Operations, Software Testing & IT Quality, ; Asset Management, Change Management, and others) and Global Security (Governance, ; Regulatory, Compliance & Continuity, Business Resilience, Insider Risk & Compliance, Enterprise ; Risk Governance & Visibility, Cyber Threat Operations)
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: NQA Certification Ltd
• ISO 9001 accreditation date: Monday 31 March 2014
• What the ISO 9001 doesn’t cover: Our accreditation covers "call centre activities".
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: PCI Security Standards Council, LLC
• PCI DSS accreditation date: Thursday 1 August 2024
• What the PCI DSS doesn’t cover: Areas covered: Hosting Provider: Managed Services: Payment Processing: Applications / software Systems security services POI / card present Hardware IT support Internet / e-commerce Infrastructure / Network Physical security MOTO / Call Center Physical space (co-location)
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 72c7cfa1-5ea4-4aa3-aee7-baf7bc7350e8
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ade40ca2-5489-4f6b-b65a-298047e890a4
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.guest@concentrix.com. Tell them what format you need. It will help if you say what assistive technology you use.