HIGH POINT SOLUTIONS LIMITED

Pure Storage - Evergreen//One

Pure Storage Evergreen//One is a unified Storage-as-a-Service (STaaS) platform delivering a cloud-like consumption model for on-premises, hybrid, and public cloud environments. It eliminates over-provisioning by charging only for utilised data, providing guaranteed performance, continuous hardware upgrades, and enterprise-grade security with a single, flexible subscription for ultimate infrastructure agility - HPSUK

Features

• AI-Powered Monitoring
• Unified Multi-Cloud Subscription
• Non-Disruptive Upgrades
• Elastic Capacity Scaling
• Zero Data Loss Guarantee
• Immutable SafeMode Snapshots
• Consumption-Based Metering
• High Availability SLA
• Energy Efficiency Guarantee
• REST Management APIs

Benefits

• Eliminate Over-provisioning
• Accelerate Digital Transformation
• Automate Infrastructure Management
• Lower Total Ownership Cost
• Mitigate Ransomware Risk
• Future-Proof Technology
• Improve Sustainability
• Simplify Multi-cloud Management
• Guarantee Service Levels
• Enable Resource Reallocation

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

900984738588242

Contact

Oliver Jones
+441895262354
oliver@highpoint.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software

  Storage infrastructure and device management

  • Storage Device Management Software
  • Automated Storage Tiering Software
  • Storage Acceleration Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Zero Planned Downtime: Pure’s architecture supports non-disruptive upgrades; however, customers must coordinate remote installation windows with Pure Support to ensure oversight.; ; Connectivity Requirements: Arrays must maintain a "phone-home" connection to Pure1® for AI-driven monitoring and capacity metering.; ; Minimum Commitments: Subscriptions typically require a minimum reserve capacity (e.g., 50TiB for Block storage) and a defined contract term.; ; Public Cloud Support: While multi-cloud is supported via Pure Cloud Block Store, performance is subject to the underlying AWS/Azure infrastructure limits and regional availability.
• System requirements:
  • Pure1® Cloud Management Connectivity
  • Reserve Capacity Minimum Commitment
  • Fibre Channel (FC) Host Connectivity
  • NVMe over Fabrics (NVMe-oF) Support
  • NFSv3 Protocol for File Storage
  • Standard Power and Rack Space
  • Public Cloud Resource Entitlement (AWS/Azure)
  • Network Latency Performance Standards
  • HTTPS Access for Management Interface
  • Data-at-Rest Encryption Compatibility

User support

• Email or online ticketing support: Yes
• Support response times: Severity 1 (Critical) Product inoperable, data unavailable, or total loss of functionality. 15 Minutes; Severity 2 (High) Material degradation; application is functional but impaired. 30 Minutes; Severity 3 (Medium) Minor degradation or non-critical software/installation issues. 1 Business Hour; Severity 4 (Low) General questions, enhancement requests, or documentation. 2 Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Predictive Support: Powered by Pure1® AI, which monitors your infrastructure in real-time to identify and resolve issues before they cause downtime.; ; Rapid Response SLAs: * Severity 1 (Critical): 15-minute initial response; 4-hour onsite parts/labor.; ; Severity 2 (High): 30-minute initial response; Next Business Day onsite parts/labor.; ; Hardware Maintenance: All onsite hardware replacements and non-disruptive software/firmware upgrades are included.; ; Included in Base Price: Unlike traditional models where support is a separate percentage of the capital cost, Evergreen//One support is included in the per-GiB/month subscription price.; ; No Hidden Fees: There are no extra charges for 24/7 access, onsite engineering visits, or hardware replacements.; ; Premium Add-ons: Specialized extensions, such as the Cyber Recovery and Resilience SLA (which provides guaranteed clean-room recovery after a ransomware attack), may carry an additional uplift fee depending on the specific recovery requirements.; ; Designated Support Engineer (DSE): A senior technical lead who understands your specific environment, history, and architectural needs. They act as a consistent point of contact for complex technical issues.; ; Service Account Manager (SAM): A dedicated resource focused on the operational health of your subscription. They conduct regular service reviews, manage capacity planning, and act as your primary advocate within Pure Storage to ensure SLAs are consistently met.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Professional Installation: Expert setup and configuration of physical infrastructure.; ; Guided Onboarding: Technical walkthroughs for the Pure1® portal.; ; Migration Support: Access to tools and best-practice workshops.; ; Success Management: A dedicated Success Manager ensures alignment with your operational goals.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users maintain full ownership and control of their data. At contract end, you extract data using standard protocols (iSCSI, Fibre Channel, SMB, NFS, S3) onto new infrastructure. Pure Storage provides guidance during this transition and performs a certified secure data erasure of the decommissioned hardware before it leaves your site.
• End-of-contract process: Upon termination, a transition period allows data migration to your new platform using standard protocols. Once migrated, Pure Storage performs a certified secure data erasure (NIST 800-88 compliant) on the physical infrastructure before decommissioning. All on-site hardware is then professionally removed at no additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Pure1® Mobile App; Push Notifications: Instant alerts for critical health events, capacity thresholds, or security anomalies sent directly to your device.; ; Biometric Security: Faster, secure access using FaceID or TouchID for immediate sign-in.; ; On-the-Go Approvals: Streamlined Multi-Party Approval (MPA) workflows for sensitive security requests using TOTP.; ; Remote Assist: One-tap enablement of secure remote support sessions for Pure Storage engineers to troubleshoot issues.; ; Aggregated Monitoring: A simplified Global Dashboard designed for "at-a-glance" status checks of your entire fleet while away from a desk.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Provided through the Pure1® platform
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our Pure1® management interface undergoes rigorous manual and technical audits conducted by third-party experts. Testing includes native users of assistive technologies like JAWS, NVDA, and ZoomText. We evaluate key user flows—such as opening support tickets and monitoring alerts—to ensure full keyboard operability and screen reader compatibility.
• API: Yes
• What users can and can't do using the API: Evergreen//One API Capabilities; Capabilities: Users can programmatically monitor real-time performance, track GiB consumption/billing, audit subscription status, and sync hardware inventory with CMDBs. It enables automated support ticket management and capacity forecasting.; ; Setup: Administers register the API by uploading an RSA public key to Pure1 to generate an Application ID for secure, token-based access.; ; Changes: Users can update metadata and resource tags for departmental chargeback.; ; Limitations: The API is Read-Only for storage provisioning; it cannot create volumes, delete data, or modify core contractual terms. Physical hardware settings require the web portal or local CLI.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Service Tiers: Choose between performance-optimized (Block, File, Object) or capacity-optimized tiers to match specific workload requirements.; ; Reserve Commitment: Customise the baseline storage capacity you commit to, with the ability to scale up or down elastically.; ; Deployment Location: Choose to deploy the service on-premises, in colocation facilities, or in the public cloud (e.g., Azure, AWS).; ; Add-On Services: Customise your subscription with specialized options like the Cyber Recovery and Resilience SLA for ransomware protection or the Site Rebalance Add-On.; ; Governance Policies: Configure bespoke data protection, snapshot retention, and replication schedules through the Pure1® interface.; ; Role-Based Access: Define custom administrative roles and permissions for your team or third-party partners.

Scaling

• Independence of resources: Dedicated Infrastructure: Subscriptions are delivered on dedicated physical hardware at your site or colocation, ensuring no resource contention with other customers.; ; Performance SLAs: We guarantee specific IOPS and throughput levels for your chosen tier.; ; QoS Controls: Built-in Quality of Service limits prevent any single internal application from monopolizing system resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Levels: Tracking Performance, Capacity, and Data Protection SLAs.; ; Utilization: Precise GiB consumption for billing and forecasting.; ; Performance: IOPS, throughput, and latency metrics.; ; Sustainability: Power, cooling, and carbon footprint (Watts/TiB).; ; Security: Ransomware anomaly detection and SafeMode™ snapshot status.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Pure Storage

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data directly using standard enterprise protocols (iSCSI, Fibre Channel, SMB, NFS, or S3) onto their new infrastructure. Because Evergreen//One presents storage as standard volumes or shares, data is portable and remains in your control, allowing for a seamless transition without proprietary lock-in.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • PDF
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Pure 1 platform

Availability and resilience

• Guaranteed availability: Evergreen//One guarantees 99.9999% uptime and zero planned downtime for maintenance. If availability falls below these levels, users receive service credits applied to their monthly invoice, ranging from 3% to 100% depending on the severity of the breach. Credits are prorated based on the downtime duration.
• Approach to resilience: Key Resilience Features:; ; Hardware Redundancy: Fully redundant, hot-swappable components and RAID-HA protect against simultaneous drive failures.; ; Business Continuity: ActiveCluster™ provides synchronous replication for zero RPO/RTO across sites.; ; Proactive Management: Pure1® AIOps uses predictive analytics to identify and resolve potential failures before they occur.; ; Flexible Deployment: Dedicated hardware is hosted in Tier 3+ data centres or public clouds, ensuring site-level power, cooling, and physical security redundancy.
• Outage reporting: Dashboards: The Pure1 Portal provides a global "single pane of glass" view of fleet health. For cloud-native deployments, a public Health Status Board tracks infrastructure and lifecycle operations.; ; Email Alerts: The Pure Notification Center sends automated, customizable emails for critical (Sev1) incidents and hardware alerts directly to administrators.; ; REST API: The Pure1 Public REST API (/alerts endpoint) allows programmatic polling and integration into your own monitoring tools or SIEM via OAuth 2.0.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Evergreen//One enforces Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) across all interfaces. Support access is restricted via Secure Remote Assist, which requires explicit customer enablement and uses encrypted, outbound-only tunnels. All administrative actions are logged in immutable audit trails to ensure complete visibility and accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Pure Storage follows an ISO 27001-certified ISMS, incorporating NIST and SOC 2 Type II controls. Our Chief Security Officer (CSO) leads the reporting structure, overseeing dedicated Product Security and Compliance teams. Policies are enforced through mandatory annual training, automated compliance monitoring (AIOps),
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Evergreen//One uses Pure1® AIOps to track all hardware and software components throughout their lifecycle, maintaining an automated inventory and configuration baseline. Changes undergo a formal Security Impact Analysis (SIA) and peer review within our ISO 27001-certified Change Management process to identify and mitigate risks before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Pure Storage identifies threats via the Pure1® Meta AI engine, global threat intelligence, and a proactive Bug Bounty program. Vulnerabilities are assessed against our centralized CVE database. Critical patches are typically deployed within 24–48 hours, leveraging our non-disruptive Evergreen architecture to ensure zero downtime during remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Evergreen//One uses Pure1® AIOps for 24/7 telemetry monitoring to identify anomalies and potential compromises. Upon detection, our Global Security Operations Center (GSOC) initiates an immediate incident response plan. Critical security incidents (Sev1) receive an initial response within 15 minutes, followed by rapid, non-disruptive remediation and forensic analysis.
• Incident management type: Supplier-defined controls
• Incident management approach: Evergreen//One follows ISO 27001-certified incident management with pre-defined playbooks for common events (e.g., hardware failure, ransomware). Users report incidents 24/7 via the Pure1® portal, phone, or automated API. We provide comprehensive Root Cause Analysis (RCA) reports via email once the incident is resolved and closed.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 9 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS Inc.
• ISO 9001 accreditation date: Monday 27 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.