MOBILITYWAYS LIMITED

Mobilityways Climate Tech Solutions

Mobilityways is a B-Corp Certified climate-tech organisation on a mission to make Zero Carbon Commuting a reality. Our solutions empower large employers to measure, reduce and report their Scope 3 commuter emissions, providing full visibility of commuting challenges and identifying sustainable and viable travel alternatives for employees.

Features

• Passenger and driver app for commuting to work
• Carpooling, plan liftshare, create private community and teams
• Climate tech Application development
• Sustainability reporting, Net Zero targets
• Personal Travel Plans to the workplace, staff travel
• Staff Travel Surveys, sustainable travel, postcode mapping
• measure, reduce, report scope 3 emissions commuting software
• Consultancy Services, SBTI targets, SGD goals, zero carbon commuting
• multi modal travel , public transport, and data analysis
• Car park optimisation and integrated permit facility

Benefits

• Real time reporting
• Reduction in Scope 3 emissions, green travel
• multi modal transport options, micro mobility
• Employee engagement and benefits
• Sustainability reporting, GHG reporting
• staff retention and recruitment
• Car park optimisation, carshare
• Understanding commuting habits and sustainable options
• Active travel, average commuter emissions level
• Decarbonise commute

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ops@mobilityways.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

903451568739234

Contact

Operations Team
01603389321
ops@mobilityways.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Each product can be licenced individually or as a suite of products
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Modern web browser
  • Modern Mobile device

User support

• Email or online ticketing support: Yes
• Support response times: Monday to Friday, 9am - 5pm. Helpdesk is closed at weekends.; ; Responses are followed through to resolution before being closed down.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Each client is serviced by a dedicated Account Manager who depending on services required, will provide onsite or remote support for product launches, regular touch bases and reporting analysis. Helpdesk support is available Monday to Friday via a ticketing system. A team of Consultant Commutologists provide analysis and support throughout a project. Product and Development teams are available for technical support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer a full onboarding process for each client, tailored training of products depending on clients needs and products licenced. A dedicated account manager is assigned to a client to be available for support from the start. Onsite support visits can be planned in along with regular online support, training and review meetings. We have specialist consultants who provide clients with regular reporting and data analysis to support client targets. Our product team are also available to utilise for additional training sessions, focusing on key product areas.; ; The end user would enter an onboarding process and we also offer a Helpdesk available Monday to Friday to support with app usage and queries.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Client users have the ability to extract data at any point throughout the lifetime of the contract and 14 days post termination through the client reporting dashboard.
• End-of-contract process: Clients have access to all reporting throughout the lifetime of the licence and we will support with a smooth closing of the account ensuring that they have exported all required data. We follow our data retention and deletion process with regards to any data held. Subject to all invoices being settled, there is no additional costs at the end of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Definitions: User is client and End User is an employee of the client.; ; Mobile App - The app is used by the end user for certain products and functionality including creating a journey, finding a car share match, journey share, trip authentication and rewards platform. Also used for downloadable permit if facilitated by client. ; ; Desktop - used by end user to register, create a journey and then directed to download app for full functionality.; Desktop - The client as a user would have access to our dashboard to view analytics and reporting.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access the service via a modern web browser; end users can also use a mobile app (iOS/Android) with some offline features.; Authentication uses username/password; MFA is available for client users, and SSO for end users if enabled.; The end user interface is responsive, WCAG 2.1 AA compliant, and supports screen readers and keyboard navigation.; Client users have dashboards and reporting tools, with role-based permissions and customisable views.; APIs and Webhooks are available for some products.; The service is fast, reliable, and intuitive, with training and help guides provided.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Own internal testing with QA and stakeholders as well as external audit by public sector client to ensure WCAG 2.2 AA standards are met.; ; RAMP - auditing tool is used for testing purposes providing automated scanning collaborated with WCSG guidelines to ensure that our products meet accessibility standards required.
• API: No
• Customisation available: Yes
• Description of customisation: Customisation can be product dependent - Branding options (e.g., logo and colour scheme) can be applied to Liftshare For Work alongside text customisation and client specific documentation (e.g., privacy and guaranteed ride home policies etc.); End users can personalise certain Liftshare For Work settings within their account (e.g., profile image, bio, etc.); Travel surveys, personal travel plans & CommuteBoost have branding options (e.g., logo and colour scheme) and text customisation.

Scaling

• Independence of resources: Mobilityways uses a resilient architecture utilising both the UK South and UK West regions. The platform is configured to load balance between the two regions with automatic scaling and robust failover support.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics will be product dependent, these include but not limited to:; Detail the likes of number of member sign ups to the app; Number of trip authentications; How many invitations to join were accepted vs rejected; How many employees joined a sustainable challenge; How many survey responses and sustainable options delivered.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Client users have the ability to export their data throughout the lifetime of the contract and up to 14 days post termination.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.7% availability over 90 days .Service levels do not effect availability, licence cost is annual.
• Approach to resilience: Both manual and automated scaling is used to maintain strong performance and a smooth user experience. Azure SQL Serverless auto-scaling and a secondary read-replica help manage database load. Azure App Services and Container Apps automatically scale horizontally to handle demand spikes. Monitoring alerts the team to performance issues, and the platform runs on a dual-region resilient architecture to maximise uptime and availability.
• Outage reporting: A status page is maintained

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: User, Management and Support are all separate systems, with unique credentials and roles for each system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, BCorp, EcoVadis
• Information security policies and processes: Mobilityways operates an ISO/IEC 27001:2022-certified ISMS, core policies include Information Security, Access Control, Cryptography, Patch & Vulnerability Management, Supplier Management, and Business Continuity. These govern confidentiality, integrity, and availability of information assets. The Managing Director approves policies; the ISMS team (including IT and Compliance Manager) oversees implementation and compliance. Regular reporting back to the SLT. Policies are enforced through mandatory staff training, internal audits, and management reviews. Non-conformities trigger corrective actions under documented procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Mobilityways follows a structured change management and release process, with all changes tested and approved in development and staging environments before production deployment. Business requirements are prioritised, documented, and approved, with security and application controls integrated throughout the development lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Mobilityways uses the services of external security experts to carry out vulnerability and web application testing to ensure any potential risks are identified quickly. If a vulnerability is detected in the platform, we will evaluate and score the risk posed to the security of users and their data accordingly. When a suitable patch or mitigation technique has been designed it will be tested and released within the timelines specified.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Mobilityways uses a layered approach combining threat intelligence feeds, SIEM, IDS/IPS, endpoint security, and automated alerts to identify potential compromises. Regular vulnerability scans and penetration testing supplement monitoring. Incidents are escalated immediately to the ISMS team and Disaster Recovery Team under our Incident and Data Breach Policies. Actions include containment, investigation, and remediation following documented procedures. Suspected compromises are addressed immediately upon detection, with formal incident handling and recovery objectives defined in our Business Continuity Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: Mobilityways has pre-defined procedures for common events, documented under our Incident and Data Breach Policies and BCP, aligned with ISO27001. Users report incidents via our ticketing system, which triggers escalation to the ISMS team and Disaster Recovery Team. Incident reports are formally documented and shared with stakeholders after investigation and remediation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 19 October 2023
• What the ISO/IEC 27001 doesn’t cover: All is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D521d73a-2b84-4424-842e-9c308e58ef99
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ops@mobilityways.com. Tell them what format you need. It will help if you say what assistive technology you use.