PEOPLE INSIGHT LIMITED

Intelligent Employee Surveys & 360 Feedback

People Insight provides an AI-powered employee survey platform that supports staff engagement surveys, pulse surveys and 360 feedback, helping organisations move faster from employee feedback to improved engagement, performance and culture.

Features

• Cloud-based employee engagement, pulse and 360 feedback surveys
• Science-backed survey frameworks and configurable question sets
• Bespoke AI for advanced survey insight and action recommendations
• Real-time dashboards at organisation, department, and team level
• Automated analysis of open-text feedback and sentiment
• Secure, GDPR-compliant data collection with respondent anonymity
• Key driver analysis to identify highest-impact engagement factors
• Integrated action planning with ownership and progress tracking
• Exportable reports in PowerPoint, PDF and Excel
• Robust benchmarking against sector and peer organisations

Benefits

• Run surveys easily at scale with minimal administration
• Understand what matters most to employees without manual analysis
• Quickly identify high-priority issues that will have the greatest impact
• Reach diverse workforces with flexible survey delivery options
• Give managers clear, evidence-based actions they can deliver
• Track survey follow-through and progress across teams
• Demonstrate clear organisational response to employee feedback

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.townsend@peopleinsight.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

905793556932448

Contact

Simon Townsend
07920792315
simon.townsend@peopleinsight.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Modern web browser
  • Access to the internet

User support

• Email or online ticketing support: Yes
• Support response times: Within 8 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: It's accessible via our Admin and Dashboard platforms. It's AI-based, but users can request to be put in touch with our Client Services Team if needed.
• Web chat accessibility testing: Testing carried out using; ; JAWS (desktop screen reader) ; NVDA (desktop screen reader) ; macOS VoiceOver (desktop screen reader) ; iOS VoiceOver (mobile screen reader) ; TalkBack (Android mobile screen reader) ; Windows 11 Magnifier (screen magnifier) ; Dragon NaturallySpeaking (speech recognition)
• Onsite support: Yes, at extra cost
• Support levels: Email and in-app support. Each client has a dedicated Account Manager who is also contactable by phone during business hours (e.g., 9am–5pm UK time, Monday–Friday); ; Access to knowledge base and product documentation; ; Incident logging and tracking; ; Target response times based on severity
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Kick off call: To explain the process from build to conduction to reporting. Also used to field any initial queries on the process, and to run through the project plan which covers dates for all required tasks from the initial build through to completion of the survey and sharing of the results.; ; Onboarding materials: Step-by-step guides, tutorials, and videos to help users understand key features.; ; Knowledge base: Accessible articles covering common tasks and FAQs.; ; Training: Live training sessions (also recorded on request) for administrators and end users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We can provide a data extract through mediums such as XLSX, PDF and PPT.
• End-of-contract process: At the end of the contract, users’ access to the dashboard is disabled.; ; An automated process anonymises survey data 120 days after the last survey response. This process removes participant names and email addresses, retaining only hashed Employee IDs for any subsequent use.; This retention period balances the need for data utility in lifecycle surveys with the requirement for data security in standard surveys.; ; This is for all clients.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our online help centre is WCAG 2.2 AA compliant

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no functional differences between the mobile and desktop versions of the service.; ; All features operate in the same way across both platforms.; ; The only variation is in presentation, where the interface adapts responsively to suit different screen sizes.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is an Admin system, where surveys are designed, a Conduction system where surveys are carried out and a Dashboard system where results are presented and analysed.
• Accessibility standards: None or don’t know
• Description of accessibility: The admin system is not designed to be Accessible.
• Accessibility testing: NA
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to suit their organisation, including branding, surveys, dashboards, and reporting. Core functionality remains consistent, but configuration options allow the system to reflect the buyer’s specific processes and requirements.

Scaling

• Independence of resources: Our highly-scalable Virtual Data Centre enables us to add CPU, RAM and disk space resource without downtime to any of our VMs, while we can also spin up new VMs on request. We can currently accommodate 10,000 concurrent users.; ; Real-time performance monitoring is in place, as well as monthly VM performance reports from our hosting partner Node4.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides usage metrics to help buyers monitor engagement and activity.; ; Metrics include the number of users who received survey invites, how many have started, and how many have completed surveys.; ; Additionally, a usage report shows dashboard user activity, allowing buyers to track how their administrators and participants interact with the system.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data directly from the platform using built-in export tools. Data can be downloaded in common formats such as XLSX, PDF and PPT.
• Data export formats: Other
• Other data export formats:
  • XLSX
  • PDF
  • PPT
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% guaranteed uptime.
• Approach to resilience: With our hosting partner Node4 we have the following in place:; ; - on-site and off-site backups; - primary web server; - failover web server; - primary SQL server; - failover SQL server; ; We also have an Azure server away from Node4 where code and databases are SFTP'd across on a daily basis.
• Outage reporting: Our service reports outages and system issues via the Fin web chat window (powered by Intercom). Users are notified through in-app messages when incidents occur, including details of the outage, expected resolution time, and any interim workarounds.; ; For planned maintenance, notifications are also posted in advance via the same messaging channel.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access controls and the principle of least privilege, ensuring users and administrators only access data and functions necessary for their roles. Formal policies define provisioning and deprovisioning of access, and all PII, confidential, and sensitive data is restricted to authorised personnel. Access rights are regularly reviewed and updated, and the effectiveness of controls is verified through annual ISO 27001 audits. These measures ensure secure, compliant access across all components of the People Insight solution.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow structured information security policies and processes covering risk management, access control, incident response, secure development, and data protection. Staff receive regular training, and third-party providers are assessed for security. Our organisation is ISO 27001 certified, and our policies are reviewed regularly to ensure they remain effective.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain proactive oversight of legal and regulatory changes as part of our ISO27001-certified ISMS, which mandates continual improvement and annual policy reviews approved by executive leadership. Our compliance team monitors updates to standards like UK DPA 2018 and GDPR, integrating them into our ISMS via structured change management and risk assessment.; ; Service components and third-party dependencies are logged and reviewed before each release for support status, updates, and security. Changes follow a formal process including impact analysis, authorisation, staging environment testing, and controlled production deployment by authorised developers, ensuring secure, consistent management and compliance with legal and operational requirements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: People Insight maintains a robust vulnerability management program as part of our ISO 27001-certified ISMS. Potential threats are assessed using MS 365 security reporting, anti-malware alerts, vendor advisories, NCSC bulletins, automated vulnerability scans, and annual penetration tests, following OWASP best practices. Systems are patched regularly, with critical vulnerabilities applied immediately, and monthly OS/application updates aligned with Microsoft Patch Tuesday. Alert Logic IDS monitors for common web application vulnerabilities. Identified vulnerabilities impacting client data or systems are remediated promptly, and affected clients are notified securely via their designated Account Manager with guidance and mitigation advice.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We identify potential compromises using Alert Logic IDS and server anti-virus alerts. All alerts are monitored continuously by our security team. When a potential incident is detected, it is investigated immediately, and appropriate actions are taken to contain and remediate the issue. Response times are prioritised based on severity to minimise impact. All protective monitoring activities, including detection, investigation, and remediation, are documented and reviewed regularly. Our processes are integrated into our ISO 27001-certified ISMS, ensuring continuous improvement, alignment with security best practices, and the ongoing protection of client data and systems.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common information security events, documented in our ISO 27001-certified Incident Management Policy. Users report incidents via their line manager, IMS Manager, or IT Helpdesk. All incidents are logged, prioritised, and investigated promptly. Investigations include containment, root cause analysis, and risk assessment, with corrective actions tracked. Where client data is impacted, notifications are provided securely via the designated Account Manager. Lessons learned are recorded, and regulatory reporting (e.g., to the ICO) is undertaken when required. Formal closure ensures incidents are reviewed, documented, and used to improve controls continuously.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 7 May 2025
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 18 April 2024
• What the ISO 9001 doesn’t cover: NA
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B9c55a8f-502d-4794-a3bd-7efb17a2d53b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.townsend@peopleinsight.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.