WHITESPACE WORK SOFTWARE LIMITED

Whitespace Route Planning and Optimisation

Whitespace Route Planning and Optimisation solves complex vehicle routing challenges by analysing data from the local area and your jobs. This can lead to improving your teams’ operational capacity, reducing fuel costs and decreasing emissions.

Features

• Identifies the most efficient route for your teams
• Model and compare different service routes
• Analyse key data to improve your team’s performance
• Block off streets unsuitable for your vehicles
• Automatically processes LLPG updates
• Export data for reporting

Benefits

• Reduces time and milage
• Increase productivity
• Decrease CO2 footprint
• Can help balance workloads
• Fuel cost savings
• Improve resident satisfaction

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@Whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

907924468059329

Contact

Rhiain Dixon
01483231663
tenders@Whitespacews.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Navigational Database Management Systems
  • Fixed Record Database Management Systems
  • Object-Oriented Database Management Systems
  • Multivalue Database Management Systems
  • Non-Schematic Database Management Systems
  • Document-Oriented Database Systems
  • Key-Accessible Database Systems
  • Graph Database Management Systems
  • In-Memory Shared Data Managers
  • Data Lake Management Systems

  Database administration and development

  • Database Administration
  • Database Replication
  • Data Modelling
  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Please contact Whitespace for more details.
• System requirements:
  • Microsoft Remote Desktop Client 7.0 or newer
  • Microsoft Edge, Google Chrome
  • Minimum recommended screen resolution 1280 x 800

User support

• Email or online ticketing support: Yes
• Support response times: Service support hours Monday to Friday 07:30 and 17:30, excluding national holidays.; Out of hours critical technical support line 05:00 to 09:00 weekdays and weekends (excluding Christmas day, Boxing Day and new year).; P1 - Major impact; Acknowledge: 15 minutes; Temporary workaround: 8 hours; Permanent fix: 5 business days; P2 - High impact; Acknowledge: 1 hour; Temporary workaround: 24 hours; Permanent fix: 30 business days; P3 - Medium impact; Acknowledge: 24 hours; Temporary workaround: Reasonable and agreed; Permanent fix: Reasonable and agreed; P4 - Low impact; Acknowledge: 5 days; Temporary workaround: Reasonable and agreed; Permanent fix: Reasonable and agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Account Manager is available between 09:00 to 17:30. Whitespace Service support hours are Monday to Friday between 07:30 and 17:30 UK time, excluding national holidays.; In addition, we have set up an out of hours critical technical support line. This is available from 05:00 to 09:00 weekdays and weekends (excluding Christmas day, Boxing Day and new year’s). The introduction of the out of hours technical support line from 5am, ensures that we have someone on standby when the crews are turning up and leaving the depot. This support is provided at no additional charge.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A project kick off is arranged to discuss high level approach and plan for deployment. Workshops are then arranged to go into detail about the processes required for managing the operation (both operational and technical). A Project Initiation Document and Confirmation of Requirements are then drawn up for mutual agreement prior to system build and on-site training. Full user documentation is provided via our service desk including a WIKI which incorporates video content to help users in the day to day use of the system. Furthermore, we provide a client manager post live to handle queries outside of the service desk. Training can be delivered online or onsite depending on the customers preference.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the End or the expiration of the Call-Off Contract, the data will be supplied back to the buyer in the ‘Data Extract Layer’ (DEL) format used by Whitespace Work Software Ltd to import and export data to its Analytics system. The DEL is a csv file. If the customer would like the data returned in another format, this can be provided for an additional charge.
• End-of-contract process: The price paid will include all necessary rights to access and use the system during the contract term. When the term ends, and assuming there is no continuation, the system will be turned off and access will be lost. Towards the end of the contract, Whitespace will make contact with the customer to discuss options.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Pictogram based PowerPoint format. Option to zoom in on information, make information larger.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: During data import, actions groups to prepare and process data, can be customised. Multilingual interface. Symbology can be customised.; xxxxx
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Includes scripting languages which allow automation. The interface is customisable. Text and language can be changed. Elements of our site are multi lingual.

Scaling

• Independence of resources: We monitor service performance and pre-emptively provide additional resource where required.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of service usage metrics are provided. For example, service uptime, service stats provided on support incidents.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Integrated Skills

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The Whitespace system has a routing export function that generates a formatted CSV file of the chosen collection; service(s). This new file is create specifically to be compatible with the route optimisation application and can be; uploaded instantly.; Whitespace’s routing import function can then be used to upload the optimised order from the route optimisation; application.; The system’s safeguards and quality checks maintain the integrity of the data being transferred, and separate; migration channels are set up for each individual service to help verify the data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Monday to Friday 09:00 to 17:30 - 99.8% up time 17:31 to 08:59 - 99.6% up time Weekends 99.5% up time. Please note up time figures do not include planned outages. Service credits are not offered.
• Approach to resilience: AWS Security measures
• Outage reporting: In response to outages, RouteSmart Online is designed to automatically fail-over to pre-defined Availability Zones within the host Amazon Web Services (AWS) cloud computing environment. As a result, RouteSmart Online provides the same high availability and redundancy of Amazon AWS infrastructure. ; RouteSmart Online is protected against outages such as hardware failure using multiple AWS Availability Zones, with instances in multiple data centres across multiple locations, and implements intra-region fail-over within Amazon AWS infrastructure during times of disaster recovery. Impacts to client use of RO during a disaster event are minimized as much as possible using this setup.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Whitespace Support only access the solution via VPN using named accounts to logon. During the setup phase, Whitespace consultants use named accounts which can be restricted after the project has been completed. Whitespace includes role based user security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus; SOC2 (ISO 27001 Equivalent)
• Information security policies and processes: Security policies defined by SOC 2 certification.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Solutions are baselined, with each upgrade/change to the baseline tested and tracked. All changes are risk assessed and security tested prior to release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Whitespace is ISO27001 Certified and RouteSmart is SOC 2 certified (ISO 27001 equivalent. Whitespace subscribe to threat intelligence feeds from NCSC and CiSP. Threats are risk assessed in accordance with our Risk Management procedure, which includes time objectives for patch deployment according to severity. Performance against objectives is measured and reported in our externally audited ISO27001 Measures and Metrics procedure. In accordance with our Incident Management Procedure customers will be informed within 4 hours of an incident and with a temporary work around provided within 8 hours and a permanent fix within 5 business days for a P1 incident.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Whitespace solution is multi-point monitored, with security vulnerabilities reported to the Whitespace Service Desk and to Whitespace's hosting partner. Vulnerabilities are risk assessed and a corrective plan is created in line with Whitespace's ISMS.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Whitespace follow a defined incident management process, in line with its ISMS. Affected customers are notified and remain updated during the incident. Notifications are sent via the Service Desk and via email. Once resolved, incidents reports are available on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Maximum 90 day. Full access to system.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Wednesday 6 September 2017
• What the ISO/IEC 27001 doesn’t cover: All service elements are in scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Tuesday 13 December 2011
• What the ISO 9001 doesn’t cover: All service elements are in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Secure Trust
• PCI DSS accreditation date: Friday 30 August 2024
• What the PCI DSS doesn’t cover: Accreditation applies specifically to the elements of our service where credit card payments are taken.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A92852d6-cc03-41e9-baf4-6c303a28c1e8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 647127da-a96c-43b3-ab08-7a04e764774d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@Whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.