SOFTCAT PLC

Island - Enterprise Browser

Island is an Enterprise Browser that provides policy control over every facet of a user’s interaction with a web application giving you limitless visibility, control and compliance with your most critical applications. Island can serve as the platform for the future of productive and secured work.

Features

• Enterprise Browser

Benefits

• Faster browsing experience

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

914135587516849

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No significant constraints across the platform, planned outages are notified via our status page, but the browser functionality is not reliant on our cloud.
• System requirements: Windows, MacOS, Linux, iOS, Android, ChromeOS, IGEL, Unicon eLux

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: "Island is a global company with teams in different countries, and for all “High” and “Critical” issues Island support team is available 365x24x7 and will respond promptly when required.; ; We aim to respond to issues in the following timescales:; ; Priority 1: Response within 30 minutes or live contact; Priority 2: Response within 2 hours; Priority 3: Response within 1 business day; Priority 4: Response within 2 business days"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Island provides full assistance to our customers to get up and running, free of charge. Our team will work with you to PoC the platform which includes defining basic policies to meet your requirements. If you decide to move forward and purchase, then this tenant is rolled forward into production and you simply need to deploy browsers and continue working with the platform. The Island team stay with you every step of the way, helping you build policy, solve new problems and issues. We can integrate with your operations team however you need - email, Slack, Teams, etc. and will be available when you need us. All this includes training and ongoing coaching, etc.; ; In addition, if you need managed services, Island, or our partners are happy to provide these at extra cost."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Should the customer require it, Island can provide data exports if needed. In most cases this is transient log data though, and shouldn't be required. Customers can send their logs to Amazon S3, Snowflake, Azure Blob Storage or any SIEM of their choice during their contract with Island, meaning an export should not be required.
• End-of-contract process: When a customer contract ends and is not renewed or at the completion of a PoC without purchase, the customers Island tenant will be deleted at a time agreed with the customer. This will then trigger a 90 day window where data will age out of the system. If customers require a faster removal option, we can support this if necessary.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Core functionality is the same across mobile and desktop platforms. Where features are not supported on mobile OSes, they are not available. On iOS we can only audit screenshots, as opposed to blocking.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The Island Management Console provides administrators with the ability to customise all aspects of the browser used by their end users, along with applying controls and restrictions to the applications they are accessing through that browser. The Management Console also provides the ability to manage integratations (such as IDP, SIEM, etc.) as well as manage admins and user accounts within the platform. All functions of the Management Console are also available via an API.
• Accessibility standards: EN 301 549
• Accessibility testing: "Island has been extensively tested to WCAG 2.1 AA by Accessibility Partners, our VPAT's are available upon request. ; ; Assistive technology products used as part of testing included Freedom Scientific JAWS 2023, NVDA 2023.2, Freedom Scientific ZoomText 2020, The Paciello Group’s Colour Contrast Analyser 2.5, Microsoft Windows accessibility features, and keyboard-only control. ; ; Testing was performed with this assistive technology on Chrome and Firefox on Windows 10."
• API: Yes
• What users can and can't do using the API: The Island API supports all the key features of the Island Management Console, including the ability to create, read, update and delete policy, policy elements (such as URL lists), users, browser configuration policies, etc. The API also gives the ability to export logs from the service, so that they can be consumed by a SIEM or other platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Island provides you with powerful customisation features, which include browser branding, colour, fully customisable homepages for users, along with the ability to control all aspects of the browser configuration and decide how applications function inside the browser (copy and paste restrictions, enforce multifactor authentication, redact sensitive data to name a couple). In most cases, the Island administrators will customise all of this for the organisation, and the users will be providided with an organisational browser to use. Users may still have control over the appearance of their browser homepage, layout of application tiles, etc.

Scaling

• Independence of resources: The Island Management console is built on a scalable architecture that can flex based on demand. The Island Browser itself is installed on each local system and is not constrained by demand from any other user. The browser is not reliant on our cloud to perform its actions, so is not impacted by other users traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: "Island provides you with full visibility into all actions taken within the application being accessed via the browser, not only does this include traditional metrics like navigation, URL's visited, etc. but we can also show you where the user clicked in an application, with screenshots and even record keystrokes if required.; ; Island Digital Experience also gives you full visibility into the end users experience of a website, allowing you to see how quickly an app is performing, or whether a specific network or the users device itself is impacting performance for your users."
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Island

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All Island customer data is stored in Amazon Web Services and encrypted at rest using AES-256 encryption within their platform.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Administrators have the ability to schedule and export data using predefined and custom reports. In addition, the Island APIs provide direct programmatical access to data and metrics.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX, PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability target is 99.9% or above. Detailed information is available in our SLA Documentation, available on request.
• Approach to resilience: The Island management platform is hosted globally on Amazon Web Services, providing us with the ability to failover our management systems should it be required. The Island browser itself does not require the management platform in order to enforce policy and will continue to work with existing policy in the event of an outage.
• Outage reporting: Public status page available at https://status.island.io. Email alerts are also available

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All logical access including remote access to the Island production platform requires unique individual user accounts with multi-factor authentication through our Okta authentication platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type 1/SOC2 Type 2
• Information security policies and processes: "Island maintains a comprehensive set of Information Security policies, endorsed and approved by our senior management. These policies are readily accessible to all our employees internally.; ; As part of our Security Awareness policy, we mandate that these documents are thoroughly reviewed by our employees upon their onboarding and annually thereafter. For further insights into our specific control activities, Island's SOC 2 reports offer detailed information."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Island employs a documented software development lifecycle and change management program. This program leverages a management-approved change management system, ensuring optimal efficiency and control. The system's details are effectively communicated to all relevant parties, and a dedicated owner oversees it. This owner is responsible for maintaining and reviewing the policy annually, at the very least, ensuring its continued relevance and effectiveness.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Island has implemented a comprehensive patch and vulnerability management process that is well documented to ensure optimal security of our platform. This process is bolstered by an automated configuration management solution designed to facilitate the efficient deployment of new patches as needed. Island defines a remediation time goal for every vulnerability based on its severity categorization:; ; Critical - Immediate effort until resolution; High - 30 days; Medium - 90 days; Low - determined by security"
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Island maintains robust incident management procedures and communication protocols to ensure prompt client notification in case of a breach. Our proactive approach includes continuous platform scanning, monitoring, and regular penetration testing conducted by us, our clients, and their affiliates. In the event of an incident, we guarantee communication within 48 hours, with some clients receiving more tailored commitments. Proudly, Island has a clean record with no data breaches or incidents to date.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.