ALCOVE LIMITED

Alcove Digital Care

Alcove provides a cloud-based Technology Enabled Care (TEC) platform using a combination of smart devices, and AI-driven analytics:

A secure web portal for managing users, devices, alerts, and reporting

Real-time dashboards

Risk detection algorithms

Integration with 24/7 monitoring response service

Virtual Care

API integration with local authority case management systems

Features

• Real-time sensor data collection and automated risk detection.
• Cloud portal for device, user, and alert management.
• AI-driven behavioural analysis identifying deviations from normal routines.
• Secure remote access for clinicians, responders, and care teams.
• Automated fall, inactivity, and environmental safety alerting.
• Integration via API with local authority care systems.
• Encrypted data storage and GDPR-compliant access controls.
• Real-time dashboards showing caseload risk and operational activity.
• Automated workflow routing to responder services or monitoring centres.
• Remote device configuration, health monitoring, and firmware updates.

Benefits

• Reduce manual monitoring workload through automated real-time alerting.
• Prioritise caseloads using AI-driven risk stratification dashboards.
• Improve response times by routing alerts directly to responders.
• Identify emerging risks early through behavioural trend analysis.
• Manage devices remotely without requiring site visits or call-outs.
• Streamline reporting with automatically generated operational insights.
• Cut duplication by integrating data directly into care systems.
• Support preventative care by highlighting deviation from normal patterns.
• Reduce unnecessary ambulance call-outs through accurate triage information.
• Improve workflow efficiency via a unified portal for all users.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephen.mckee@alcove.care. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

914954702702235

Contact

Customer Care Team
02039661121
stephen.mckee@alcove.care

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Local authority case management systems via REST API ; ; Alarm monitoring centre platforms using standard protocols; ; Cloud IoT device management services for sensor onboarding and configuration.; ; Data analytics and reporting tools that consume our API outputs.; ; Telephony and messaging services used for automated notifications and escalations.
• Cloud deployment model: Private cloud
• Service constraints: Requires compatible digital TEC devices and sensors supplied or approved by Alcove.; ; Service availability may be reduced during scheduled maintenance windows, notified in advance.; ; Integration with third-party case management systems depends on their API availability and configuration.; ; Certain analytics features rely on continuous device connectivity and may degrade with poor signal.; ; Hardware firmware updates are delivered remotely but require devices to be powered and online.; ; Mobile network–dependent devices require adequate local cellular coverage.; ; Buyer-side firewalls or security controls may limit API integrations; ; Browser access requires modern, supported versions; ; Service performance may vary where property infrastructure interferes with wireless sensors.
• System requirements:
  • Modern web browser with JavaScript enabled.
  • Stable internet connection for portal and device data.
  • Network allowing outbound HTTPS traffic to Alcove services.
  • Obile devices supporting current iOS or Android versions.

User support

• Email or online ticketing support: Yes
• Support response times: We operate a structured SLA: critical issues responded to within one hour, high-priority within two hours, and standard enquiries within the same business day. Weekend and bank holiday response times may be longer, with critical issues still triaged immediately. All tickets are timestamped, tracked, and reviewed for escalation where needed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Levels; ; We provide three support tiers:; ; 1. Standard Support (included); Email and online ticketing, business-hours coverage, SLA-based triage, remote diagnostics, device and portal troubleshooting, and access to online knowledge resources. Suitable for routine operational support.; ; 2. Enhanced Support (fixed monthly cost); Extended hours coverage, faster response targets, proactive device health monitoring, and scheduled service reviews. Provides more predictable operational resilience for higher-risk caseloads.; ; 3. Premium Support (bespoke cost); 24/7 incident response, priority escalation, dedicated technical account manager, integration support, and quarterly optimisation sessions.; ; A technical account manager is provided for Premium Support and available as an add-on for Enhanced Support. No additional cloud support engineer is required for normal operations.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a structured onboarding process that includes remote training sessions, online walkthroughs, and step-by-step user documentation. Administrators receive setup guidance covering device commissioning, user creation, alert configuration, and integration options. Operational staff are supported with practical training on monitoring dashboards, alert handling, and responder workflows.; ; We also supply implementation checklists, video tutorials, and role-specific quick-start guides to help teams become operational quickly. Onsite training can be arranged where required, and dedicated support is available during the initial deployment period to resolve configuration issues and validate system performance. All human training is charegeable.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Where larger or full-dataset exports are required, we supply a secure, time-limited bulk data export in a standard machine-readable format. All exports are delivered over encrypted channels to an authorised administrator. Buyer data remains accessible for a defined period after contract termination to allow complete extraction before secure deletion.
• End-of-contract process: What happens at the end of the contract; ; At the end of the contract, service access continues until the agreed termination date. Users can extract their data through the portal or request a secure bulk export. Once data extraction is complete, we deactivate accounts, remove integrations, and securely delete buyer data following our retention and disposal policy. Any deployed hardware owned by the buyer remains with the buyer; any rented or managed hardware is collected or returned.; ; What’s included in the contract price; ; Access to the cloud platform; ; Standard support and SLAs; ; Routine maintenance and updates; ; Portal-based reporting and data exports; ; Device onboarding for supported hardware; ; API access within agreed limits; ; What may incur additional cost; ; Premium or extended-hours support; ; Onsite training or implementation activity; ; Custom integrations beyond the standard API; ; Hardware removal, bookings or specialist support pertaining to an exit; ; Large-scale data exports requiring engineering support; ; Bespoke development or configuration outside the core service
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences Between Mobile and Desktop Service; The desktop portal provides full functionality, including device management, advanced reporting, configuration tools, and administration features. It is optimised for large-screen use and multi-tasking.; The mobile experience focuses on operational tasks such as viewing alerts, checking user status, and updating basic information. Some configuration and reporting features are streamlined or read-only to suit smaller screens. Performance depends on mobile signal strength, and offline use is limited.; Both versions access the same underlying service, but the desktop interface remains the primary environment for administrative and analytical work.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is delivered through a secure cloud web portal with a clean, task-based interface designed for monitoring teams, responders, and administrators. Users access real-time dashboards, alert lists, device management tools, and reporting screens through a responsive layout optimised for desktop and mobile. Navigation follows a consistent left-panel structure, and key actions are surfaced through simple forms, filters, and status indicators. Role-based access controls ensure users only see functions relevant to their responsibilities.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct structured accessibility testing using a mix of automated tools and manual user testing. Automated checks cover keyboard navigation, focus order, contrast ratios, ARIA labels, and screen-reader compatibility. Manual testing is performed with commonly used assistive technologies including NVDA, JAWS, VoiceOver, and ChromeVox to verify that all primary workflows—viewing alerts, updating cases, configuring devices, and running reports—are operable without a mouse and correctly announced by screen readers.; ; We run periodic usability sessions with staff who rely on magnifiers, high-contrast modes, and screen readers to validate real-world accessibility rather than theoretical conformance. Identified barriers are added to our backlog and remediated iteratively.
• API: Yes
• What users can and can't do using the API: Users can use the REST API to retrieve data from the platform, including alerts, device status, sensor events, user profiles, wellbeing indicators, and historical activity logs. They can also push selected updates such as case notes, alert acknowledgements, or workflow triggers from their own systems.; API access is set up by issuing authenticated credentials and whitelisting approved endpoints. Once configured, users can integrate the service into their case management or reporting tools and automate routine data flows.; Users cannot provision new devices, create new organisations, or configure advanced system settings purely through the API; these must be done via the secure portal. Some administrative functions—such as user role assignment, firmware updates, or hardware commissioning—are intentionally excluded for security and operational safety. Rate limits apply to ensure platform stability.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise aspects of the platform related to alerting, device configuration, user profiles, and reporting. Customisable elements include alert thresholds, notification routing rules, responder workflows, device naming, location tagging, and preferred reporting views.; ; Customisation is carried out through the secure web portal using role-based permissions. Authorised administrators can update settings, enable or disable features, assign responders, create user groups, and configure integrations. Operational staff can customise day-to-day elements such as alert preferences, filters, and dashboard layouts.; ; Only users with the appropriate administrative permissions can customise organisational settings, integration parameters, and higher-level workflow configurations to ensure system integrity and data security.

Scaling

• Independence of resources: We ensure users are not affected by other tenants through a combination of logical isolation and resource scaling. Each customer’s data and configurations are segregated at the application and database layers, preventing cross-tenant interference. The service runs on a cloud architecture that automatically scales compute, storage, and messaging capacity in response to load, ensuring no single organisation consumes disproportionate resources. Rate-limiting and request-throttling protect shared components, and continuous monitoring detects unusual demand so capacity can be adjusted before performance is impacted. This approach maintains consistent service levels regardless of activity elsewhere on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of usage and operational metrics through the portal, including alert volumes, response times, device connectivity status, sensor activity levels, user onboarding counts, and caseload distribution. Administrators can view trends over time, identify inactive devices, monitor API consumption, and track login activity by user role. Metrics can be exported for reporting or audit purposes.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly through the portal using built-in reporting tools that generate downloadable CSV or JSON files for alerts, device data, user profiles, and event histories. Administrators can schedule or run on-demand exports for operational or audit purposes. For larger datasets, users can request a secure bulk export, delivered in a standard machine-readable format via an encrypted transfer. API access is also available for automated, ongoing extraction into external systems.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% service availability, measured monthly and excluding planned maintenance windows notified in advance. Availability covers access to the cloud platform, alert processing, and device data ingestion. Core components are monitored continuously, and failover mechanisms ensure service continuity.; If availability falls below the guaranteed level, buyers are eligible for service credits, applied as a percentage reduction against the next billing period. The credit level is proportional to the extent of the outage (for example, minor shortfall = small credit; significant shortfall = higher credit). Service credits are the sole remedy for missed availability SLAs.
• Approach to resilience: The service is hosted on a cloud infrastructure with built-in redundancy across multiple availability zones. Core components—including application services, databases, messaging, and storage—are deployed in a distributed architecture, allowing operations to continue if an individual node or zone fails. Data is replicated in real time, and automated failover mechanisms ensure continuity without manual intervention.; ; Traffic management, load balancing, and autoscaling protect the platform during periods of high demand. Continuous monitoring detects performance issues, and automated recovery processes restore affected components quickly.; ; Detailed datacentre and infrastructure-level resilience information is available to buyers on request.
• Outage reporting: We notify users of outages and major incidents through email alerts sent to registered administrators. Significant service issues and planned maintenance updates are also published on our service status page, which provides live and historical availability information. For buyers who require automated monitoring, a status API endpoint is available on request to allow integration with their own monitoring tools.; ; All incident notices include impact, scope, and expected resolution times, with follow-up updates provided until the issue is closed.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is controlled through strong authentication, role-based access controls, and least-privilege permissions. Administrative functions are limited to authorised users whose roles have been approved and periodically reviewed. Privileged access requires additional safeguards, such as multi-factor authentication and audited activity logs.; ; Support channels are similarly restricted: only verified customer administrators can request sensitive actions, receive configuration changes, or access account-specific information. Support staff operate under strict access controls, with time-limited permissions granted only when required to diagnose an issue. All access is logged, monitored, and reviewed to prevent misuse and ensure accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus; GDPR-compliant data governance; ICO-aligned retention and disposal policies
• Information security policies and processes: We operate a structured information security management system aligned to ISO/IEC 27001. Core policies include access control, data protection, incident management, vulnerability management, secure development, supplier assurance, backup and recovery, and acceptable use. Policies apply to all staff, contractors, and system administrators.; ; Governance is overseen by a senior Information Security Lead who reports to the executive team. Security responsibilities are embedded across operational, engineering, and support teams, with mandatory training for all staff and enhanced training for privileged users. Access to production systems follows least-privilege principles and is reviewed regularly.; ; We enforce policy compliance through technical controls, monitoring, internal audits, and change-management processes. Quarterly reviews assess policy effectiveness, while annual penetration testing and vulnerability scans verify the security posture.; ; Security incidents follow a defined escalation pathway, including rapid triage, containment, forensic logging, and notification procedures. Lessons learned are captured through post-incident reviews and fed back into policy updates.; ; This framework ensures consistent, auditable adherence to information security requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service components—application code, infrastructure resources, integrations, and device firmware—are recorded in a system that tracks ownership, version history, and lifecycle status.; ; Changes follow a structured workflow covering request, impact assessment, approval, implementation, and post-change review. Every change is assessed for potential security, performance, and service-availability impact. Security assessments include dependency checks, vulnerability scanning, and evaluation against secure-coding standards. High-risk or customer-impacting changes are escalated to Board for approval.; ; Changes are deployed through automated pipelines with staged environments, ensuring testing and validation before production release. All deployments are logged and audited, with rollback plans in place for critical updates.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed continuously through automated vulnerability scanning, dependency analysis, penetration testing, and security monitoring of our cloud infrastructure and application components. Identified issues are risk-rated using industry-standard criteria (CVSS) and prioritised according to impact and exploitability.; ; Patches for critical vulnerabilities are deployed as soon as practicable, typically within 24–72 hours depending on severity. High and medium-risk issues are addressed through scheduled maintenance windows, while low-risk vulnerabilities are incorporated into routine release cycles.; ; Threat intelligence is sourced from reputable feeds, cloud provider alerts, and our security tooling partners. This process ensures timely, evidence-based protection against emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use continuous protective monitoring. Potential compromises are identified through automated log analysis, anomaly detection and behavioural baselining of service activity. High-risk indicators— unusual data access patterns, or suspicious API activity—are immediately flagged for investigation.; ; When a potential compromise is detected, incidents are triaged by severity, contained, and analysed. Access is restricted or suspended where required, and patches or configuration changes are applied to mitigate risk. Customers are notified.; ; We respond to critical incidents immediately, with initial triage typically within one hour. High-priority incidents follow defined escalation routes, and all events undergo post-incident review.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal incident management process with predefined procedures for common events such as service outages, performance degradation, security alerts, and data-integrity issues. Incidents are logged, categorised, prioritised, and escalated according to severity. Users report incidents through the ticketing system or email, where they receive a unique reference and status updates. Critical incidents trigger immediate triage and executive-level escalation. Once resolved, we provide an incident report to affected users, including timeline, root cause, impact assessment, and corrective actions. All major incidents undergo post-incident review, and lessons learned feed into continuous improvement and preventive controls.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bf21e984-2513-42fe-a0a4-2c031a6957ef
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephen.mckee@alcove.care. Tell them what format you need. It will help if you say what assistive technology you use.