Valos

Valos valuation platform

Valos is a cloud-based AI platform automating property data gathering and report generation for surveyors and valuers across all asset types. It aggregates statutory enquiry information from multiple sources and generates compliant valuation reports with maps and plans through intelligent document automation, significantly reducing report turnaround time.

Features

• Automated property data aggregation from hundreds of sources
• Document automation with fully customisable reports
• Full audit trail and case files
• Single asset and portfolio functionality
• Integrated location and site plan generation
• API capabilities for integration with third-parties and internal systems
• Bespoke dashboards for real-time monitoring
• Private comparable evidence database
• Version control and report archiving
• Job management functionality

Benefits

• Reduce report turnaround time from days to minutes
• Increase team capacity without additional headcount
• Improve data accuracy and reduce human error
• Generate consistent, compliant reports across your organisation
• Streamline due diligence with automated data gathering
• Free surveyors to focus on professional judgement
• Improve employee satisfaction and retention
• Increase client satisfaction and relationships
• Maintain complete audit trails minimising risk
• Accelerate sign-off with standardised quality outputs

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@valos.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

916037280203196

Contact

Alex Kountourides
07886982556
alex@valos.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Microsoft 365 / Office (Word)
  • Modern Web Browser (Microsoft Edge or Google Chrome)
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Depending on Severity Level; Initial Response; P1 - 6 Hours; P2 - 12 Hours; P3 - 2 Days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Support function when logged in to the application.
• Web chat accessibility testing: N/a
• Onsite support: No
• Support levels: The support levels are included at no additional cost and are dependent on the severity. ; ; Initial Response; P1 - 6 Hours ; P2 - 12 Hours ; P3 -2 Days; ; Temporary Resolution ; P1 - 16 Hours ; P2 - 1 Day; P3 - 4 Days; ; Final Resolution ; P1 - 2 Days ; P2 - 4 Days; P3 - 14 Days
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users can sign up using username and password or via Single Sign-On (SSO). All new users receive a structured onboarding session delivered remotely by our Customer Success team, covering platform navigation, core functionality, and best practices.; ; For Enterprise customers, our Document Automation team provides dedicated support for bespoke report template setup and configuration.; Self-service options are also available. Business package users can access the platform immediately with pre-configured templates, requiring no bespoke setup.; ; Ongoing support includes user documentation, video tutorials, and access to our support team via email, phone, and web chat.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Upon contract termination, users can request a full extract of all their data. Data can be provided in a range of formats including (e.g. JSON), depending on user requirements. This service is included at no additional cost.
• End-of-contract process: At the end of the contract, users' access to the Valos platform ceases. There are no exit fees or additional charges for data extraction.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation is available on the Support page in the Valos platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API documentation is provided in the platform and can be used to push data to Valos, or pull data from Valos.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Valos platform is customisable to user requirements, including bespoke report templates, custom data field mapping, configurable dashboards, and organisation-specific branding.

Scaling

• Independence of resources: Valos operates on a serverless cloud architecture. The platform automatically scales resources based on demand, provisioning additional compute capacity as required. This ensures consistent performance regardless of overall platform usage, with no single user's activity impacting another's experience.; This architecture eliminates resource contention and provides high availability during peak usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Valos provides comprehensive service usage metrics through customisable dashboards, enabling users to monitor and analyse platform activity in real-time. Standard metrics include report volumes, data queries, and user activity.; Users can create bespoke dashboards tailored to their requirements, with metrics including:; ; Number of reports by client, property type, or use class; Geographical spread of instructions; Report turnaround times; Valuation figures and portfolio summaries; User-level activity and productivity; ; All metrics can be filtered by date range, team, user, or property attributes. Dashboards can be exported for internal reporting purposes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export data directly from the Valos platform at any time during the contract. Export options include individual reports, case files, maps, and supporting documentation. Data can be exported in common formats including PDF, Word, Excel, and CSV. For bulk data exports, users can submit a request to our Support team or utilise the API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Word
  • JSON
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Valos guarantees 99.5% platform availability, measured monthly.
• Approach to resilience: Valos is hosted on Google Cloud Platform (GCP) with a resilient architecture designed for high availability and data protection.; ; Production data is stored in a Google-operated cloud database with multiple levels of redundancy both within and across data centres, designed for 99.999999999% (11 9's) annual durability. Data is automatically and continuously replicated across three physically separate data centres, all located in the UK.; ; In addition to native cloud redundancy, we perform additional backups to prevent data loss from user error and operational risks. All backups are regularly tested at least annually and encrypted using appropriate cryptographic standards.; ; Our serverless architecture automatically scales resources based on demand, eliminating single points of failure. The platform includes continuous monitoring and automated alerting for service anomalies.; ; Our backup infrastructure operates under a documented Backup Policy as part of our Business Continuity and Disaster Recovery Plan.; GCP datacentres maintain ISO 27001, SOC 2, and SOC 3 certifications with comprehensive physical security controls.
• Outage reporting: Email alerts and dashboard notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Multiple Single Sign-On providers supported.
• Access restrictions in management interfaces and support channels: Valos implements role-based access control (RBAC) across all management interfaces, ensuring users only access functionality appropriate to their role. User permissions are configurable by role with granular access controls. Administrative functions are restricted to authorised personnel only. All access is logged for audit purposes
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Valos maintains ISO 27001 certification, providing an independently audited framework for our information security management system. All employees are required to read and acknowledge security policies through our policy management platform, with completion tracked and recorded. Staff complete regular information security awareness training, including simulated phishing exercises to test and reinforce secure behaviours.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Valos follows formal Change Control and Software Development Life Cycle policies with security integrated throughout.; All code changes are tracked via version control with automated reviews on each commit. Changes undergo static application security testing during development and dynamic vulnerability scanning before release.; Security impact is assessed for all changes, with testing conducted in segregated UAT environments completely separate from production. Manual User Acceptance Testing and regression testing are completed before deployment.; All releases are communicated to clients in advance. Our ISO 27001 certification ensures these processes are independently audited.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Valos assesses threats through automated static application security testing on each code commit and dynamic vulnerability scanning of the web application. Our CI/CD pipeline enables rapid patch deployment, with critical vulnerabilities prioritised for immediate remediation.; Threat intelligence is gathered from multiple sources including Google Cloud Platform security advisories, industry security bulletins, and NCSC alerts.; ; All dependencies are monitored and maintained current as part of our software development lifecycle. Critical security patches are deployed immediately; routine updates follow our standard release process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Valos implements continuous monitoring with automated alerting to identify potential compromises. Our infrastructure includes real-time logging, anomaly detection, and security event monitoring across all platform components.; When a potential compromise is identified, our documented incident response procedures are immediately activated. This includes investigation, containment, root cause analysis, and remediation. Critical vulnerabilities and security incidents are assigned highest priority, with stakeholders notified where applicable and additional training mandated where required.; Our ISO 27001 certification ensures these processes are independently audited.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Valos maintains pre-defined incident management processes documented within our ISO 27001 framework. Common events are categorised by severity level with defined response timeframes.; ; Users report incidents by raising a ticket via the Support function within the platform. If unavailable, incidents can be reported via email,phone and web chat.; ; Incident reports are provided to affected clients detailing root cause, impact assessment, remediation actions taken, and preventative measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials provide full access to the Valos platform including all standard features, data sources, and report generation functionality. Bespoke elements such as custom templates, integrations, and tailored dashboards are not included. Trial periods are limited to 1-2 weeks.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Monday 17 November 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification covers all Annex A controls except the following exclusions documented in our Statement of Applicability:; ; A.7.5 Protecting against physical and environmental threats, as Valos does not own or operate physical servers; infrastructure is hosted by Google Cloud Platform.; ; A.8.30 Outsourced development, as Valos does not outsource software development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F5280472-d638-4a5e-acbf-d935e5973138
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@valos.ai. Tell them what format you need. It will help if you say what assistive technology you use.