FRONTIER AI LTD

Juno - Supportive AI Co-workers

Juno is a secure, supportive AI teammate (or co-worker) that compensates for staffing shortages and productivity issues in NHS administrative and clinical teams. Juno is created using artificial intelligence, business process automation and agentic technology. Juno works alongside existing staff to reduce the burden of daily administrative activities.

Features

• AI-powered task execution
• Conversational AI
• AI-powered communications
• AI powered reporting and operational performance dashboards
• AI agents
• Audit functionality for compliance and assurance
• Write-back to core clinical and administrative systems
• Unstructured data handling and data quality
• Secure Role-Based Access Control (RBAC) aligned to governance requirements
• Quick reconciliation of information across multiple systems

Benefits

• Reduce manual administrative workload across complex patient pathways
• Enable staff to focus on higher-value, patient-facing activities
• Supplement over-stretched clinical or administrative teams
• Deliver more productive patient care
• Proactively identify opportunities to improve pathway flow
• Reduce delays and bottlenecks through real-time pathway monitoring
• Improve oversight of service performance and operational risk
• Increase productivity of under-resourced administrative teams
• Reduce administrative costs while maintaining service performance
• Improve quality, consistency and reliability of patient care

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel@frontierhealth.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

921685593477647

Contact

Rachel Finegold
07887711716
rachel@frontierhealth.ai

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • AI Build Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints that would prevent public sector buyers from using Juno.
• System requirements:
  • Supported browsers: Chrome, Edge or Safari
  • Operating systems: Windows or macOS
  • Connectivity: Reliable internet connection for responsive browser access
  • Authentication: Multi-Factor Authentication (MFA) is enforced

User support

• Email or online ticketing support: Yes
• Support response times: Support Availability; Monday to Friday, 9am–6pm (GMT), excluding UK public holidays. ; ; Response times; Support requests are prioritised by severity with the following response targets:; Critical (P0): Response within 2 hours; High priority (P1): Response within 24 hours during working hours; Medium / Low priority (P2/P3): Response within 3 working days; ; Emergency support is available 24/7, 365 days per year
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic support (included):; ; The Juno Support Team is available during business hours via email, with telephone support available for emergency incidents.; Monday to Friday, 9am–6pm (GMT), excluding UK public holidays. ; ; Premium support (additional cost):; In addition to the basic support package, premium support includes a dedicated Technical Account Manager and enhanced customer engagement as agreed in the Statement of Work.; ; Roles and support resources:; Each customer has a named Senior Responsible Owner (SRO) and Project Manager for delivery and ongoing service management, with an escalation defined in the Statement of Work. ; ; Chargeable support services are available at a day rate, with commercial details confirmed in the pricing schedule and Statement of Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Frontier supports buyers to start using Juno through a structured onboarding and adoption process. Ensuring the service aligns with local pathways, standard operating procedures and priorities, this begins with project governance setup, workflow scoping and operational analysis. ; ; Our engineers conduct technical onboarding with the buyer’s IT team, which includes configuration and integration with existing clinical and administrative systems. User acceptance testing (UAT) is carried out prior to go-live to ensure workflows operate as expected.; ; Frontier provides user training to support adoption, including onsite training, online sessions and a train-the-trainer approach where appropriate. User documentation such as login guides, training materials and support documents is also provided.; ; Following go-live, Frontier continues to support users through rollout, benefits realisation activities and ongoing engagement to ensure the service is embedded into day-to-day operations and delivers measurable value.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint (PPTX) - training presentations
  • Word documents (DOCX) - user guides and support documents
• End-of-contract data extraction: Authorised users can export relevant operational and audit data for the applicable retention period. To ensure data is provided securely and in a usable format, Frontier supports data extraction during the offboarding process.
• End-of-contract process: At the end of the contract, users can extract their data from Juno in line with agreed retention policies and contractual requirements. Defined and authorised users can export relevant audit and operational data for the applicable retention period in a structured format.; ; Data extraction is supported as part of the off-boarding process, which includes formal contract termination, access review and deactivation, system disconnection, and confirmation of data return and deletion. Frontier works with buyers to confirm what data is required for export and to ensure it is provided securely and in a usable format.; ; Following successful data extraction and completion of the retention period, customer data is completed securely in accordance with NHS retention requirements, data protection legislation and agreed Data Protection Impact Assessments (DPIAs). Frontier provides confirmation that all accounts, integrations and access have been fully deactivated as part of service closure.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access Juno through a secure, browser-based user interface that provides real-time visibility of workflows, tasks and service performance. Users interact with dashboards, alerts and task views to monitor patient pathways, review information and take action where required. The interface clearly presents relevant information and supports role-based access controls aligned with user responsibilities. In addition to the user interface, Juno integrates with existing clinical and administrative systems to support end-to-end workflow management.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have designed and tested Juno with consideration of common accessibility needs, such as keyboard operation, text resizing and use of operating system and browser-level accessibility features.; ; We have carried out usability testing with frontline administrative, clinical and operational users in live NHS environments to ensure workflows, task presentation and alerts are clear and usable in day-to-day operation. Accessibility considerations form part of ongoing service development.
• API: Yes
• What users can and can't do using the API: We manage initial service setup, configuration and onboarding collaboratively with the buyer rather than through self-service API configuration.; ; During execution of the customer's workflows Juno can store information about the care administration it has carried out or monitored. This data can be made available via API in a standardised format (e.g. FHIR).; ; API access to data on historical workflow execution available on request.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Juno is configured to align with local operational context, workflows and governance requirements.; ; Configuration includes:; Configuration of workflows to reflect organisational process.; Integrations with existing customer systems.; ; Frontier collaborates with the buyer to configure the service during onboarding and ongoing service operations. This can be selectively taken over by the buyer, as agreed in the SOW.

Scaling

• Independence of resources: To maintain a scalable infrastructure that can manage varying levels of demand, Frontier uses logical tenant separation and role-based access controls to ensure customer data and activity are isolated. Frontier continuously monitors capacity, with automated scaling and alerting to maintain service performance as usage fluctuates. Frontier actively monitors system performance and resource utilisation and takes proactive action to prevent degradation, ensuring that demand from one customer does not adversely impact the experience or performance of others.

Analytics

• Service usage metrics: Yes
• Metrics types: Juno provides service usage and operational metrics through real-time dashboards and reporting, including:; ; Service activity volumes; Workflow and task status.; Pathway progress.; Backlog and capacity indicators.; ; Usage metrics support monitoring of operational throughput, identification of bottlenecks and oversight of service performance over time. Reports can be used to support operational management, benefits realisation and service improvement, with data available for export where required.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Buyers can export relevant operational and audit data at any time using controlled export functions available to authorised users. To ensure it can be reused or transferred to other platforms, Frontier provides data in open, non-proprietary formats (such as CSV). At the end of the contract, Frontier supports a structured offboarding process that includes secure data extraction. Ensuring full data portability and a clean exit from the service, buyers can extract their data in line with agreed retention policies and contractual requirements.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: XSL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Juno is designed and operated to deliver high availability using resilient, cloud-hosted infrastructure. Enabling automatic failover in the event of a single-zone failure and reducing the risk of service disruption, the service operates across multiple cloud availability zones.; ; Frontier monitors service health and performance 24/7/365 using automated monitoring and alerting. An on-call engineering rota is in place to respond to incidents at any time, supported by defined incident management and escalation processes.; ; If an incident occurs, Frontier:; ; ● Prioritises incidents by severity; ● Responds in line with agreed response targets; ● Communicates progress and resolution actions to affected buyers; ● Investigates root cause and implements corrective actions to prevent recurrence; ; Resilience is supported by:; ; ● Multi-zone deployment and automated recovery; ● Continuous monitoring and capacity management; ● Logical tenant separation to ensure one buyer’s usage does not affect another; ; Credits can be issued in accordance with the Statement of Work (SOW).
• Approach to resilience: Resilience is supported by:; ; ● Cloud-hosted infrastructure with built-in redundancy; ● Automated monitoring and alerting; ● Defined incident and recovery procedures; ; To ensure they remain effective and aligned with service requirements, Frontier periodically reviews recovery arrangements. Further information is available upon request.
• Outage reporting: Frontier monitors service health and performance 24/7/365 using automated monitoring and alerting. An on-call engineering rota is in place to respond to incidents at any time, supported by defined incident management and escalation processes.; ; If an incident occurs, Frontier:; ; ● Prioritises incidents by severity; ● Responds in line with agreed response targets; ● Communicates progress and resolution actions to affected buyers by email alert; ● Investigates root cause and implements corrective actions to prevent recurrence

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to Juno is restricted to authorised users through strong identity and authentication controls.; User authentication is protected using:; Enforced multi-factor authentication (MFA); Role-Based Access Control (RBAC); Management and administrative access is restricted to authorised personnel only, requiring elevated permissions and MFA.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Documented information security policies and processes are followed aligning to ISO/IEC 27001 including:; ; An assigned named board-level or equivalent individual holds overall responsibility for information security.; Maintaining documented policies including Secure Development, Access Control, Incident management and formal change control (with Clinical Safety Officer approval where required).; Enforcing least-privilege access and role-based controls.; Ensuring staff complete mandatory security training on induction and refresher training when policies change.; Supporting assurance through annual CREST-accredited penetration testing and ongoing monitoring.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Underpinned by our ISO/IEC 27001- certified ISMS, configuration and change is managed through documented supplier-defined controls. ; ; Service components and changes are tracked and documented through controlled development processes. Version control and deployment processes are maintained and reviewed throughout their lifecycle and assessed for changes to security and operational impact before implementation.; ; Where relevant, changes are reviewed and approved by Frontier’s Data Protection Officer and Clinical Safety Officer. To ensure stability, Frontier test changes in controlled environments before release and monitor deployments with rollback procedures in place if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are monitored continuously through secure development practices and regular independent assurance, including minimum annual CREST-accredited penetration testing. Vulnerability information is reviewed from trusted sources and impact and risks are assessed before action.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Frontier monitors service health and performance 24/7/365 using automated monitoring and alerting. An on-call engineering rota is in place to respond to incidents at any time, supported by defined incident management and escalation processes.; ; Response to potential compromises is defined within ISO 27001-compliant incident management and escalation processes, prioritising incidents by severity. Incidents are communicated with customers, and corrective actions are implemented to reduce the risk of recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Frontier manages incidents through defined ISO 27001-accredited incident management and escalation processes.; ; Frontier monitors service health and performance 24/7/365 using automated monitoring and alerting, an on-call engineering rota to respond to incidents and defined incident management and escalation processes.; ; Users can report incidents via email or phone. Incidents are managed by a member of Frontier’s Support Team and are escalated appropriately. Updates are provided to users via email.; ; Frontier determines response actions and escalation routes based on incident severity. Frontier coordinates recovery activities through incident management processes. Insights and activities are tracked using internal incident reporting documents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1.5%
• Between £250,000 and £500,000: 3.5%
• Between £500,001 and £1,000,000: 9%
• Between £1,000,001 and £2,500,000: 17%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO (Insight Assurance)
• ISO/IEC 27001 accreditation date: Monday 24 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Data Security and Protection Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel@frontierhealth.ai. Tell them what format you need. It will help if you say what assistive technology you use.