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S.T.C.S. LTD

Support, Enhancement and Transformation of .NET, PHP and JavaScript Cloud Services

Expert support and digital transformation services for clients working in and towards cloud-based services. Having worked with Local and Central Government, Higher Education and NHS for over 25 years we offer a full-service support solution for .NET, PHP, JavaScript and LCS Manager software applications.

Features

  • Support/enhancement of Cloud-based .NET, PHP. JavaScript and LCS applications
  • Transform legacy systems through enhancement or technology refresh exercises
  • Augment in-house teams, deliver full projects or provide call-off support
  • Tailored support packages providing flexible availability, response and service levels
  • Support and adapt systems to reflect latest UX and Design
  • Email, telephone and webchat support available
  • Fully experienced in assuming immediate support for legacy systems
  • Strong track record supporting digital transformation in Government, NHS, HiEd
  • Ensure your applications remain scalable and resilient through proactive support
  • Experienced in delivering projects to Government Digital Service standards (GDS)

Benefits

  • Survey of support portfolio to determine necessary resource requirement
  • Clear, simple pricing structure with flexible provision of support time
  • Periodic review, reporting and adjustment of resource level provided
  • Access to extensive pool of analysts, designers and developers
  • Cost reduction through use of flexible, scalable resource pool
  • Flexible approach to integration of legacy systems with cloud solutions
  • Risk reduction through access to experienced, multi-faceted team
  • Maintain ROI by keeping your systems current
  • Support teams fully experienced in UK Gov systems with BPSS
  • Identify opportunities to improve effectiveness and efficiency

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digm@stcs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 2 3 4 5 8 2 4 2 4 7 8 1 0 6

Contact

S.T.C.S. LTD Stephen Connolly
Telephone: 0191 490 3232
Email: digm@stcs.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Other
        • Other

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes
Support response times
Priority 1 - will respond within 1 working hour.
Priority 2 - will respond within 2 working hours.
Priority 3 - will respond within 4 working hours.

Also, telephone contact is available continuously within working hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
A Service Manager is assigned to every support contract.

Priority 1 - respond within one hour
Allocate a support person to investigate the fault and to work continuously, in working time, until the fault has been identified and fixed. We will keep the client informed about progress at regular intervals.

Priority 2 - respond within two hours
Allocate a support person to investigate the fault and to work continuously in working time until the problem has been diagnosed. We will keep the client informed about progress at regular intervals and will implement a fix within two working days.

Priority 3 - respond within four hours
Will fully investigate the problem within two working days and discuss the fix with the client representative. Will either implement the fix within 5 working days or agree to implement any change with the next planned release of the system.

The above three levels of support are part of the standard support package. The price is based upon the attached rate card prices and the support effort that would be required (depending upon the scale of the applications).

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £700.00
Senior data architect £750.00
Security architect
Role level UK Rate Offshore Rate
Security architect £650.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £650.00
Lead solution architect £750.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £650.00
Lead technical architect £750.00
Principal technical architect £900.00

Cyber security roles

Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £650.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Data analyst £650.00
Senior data analyst £750.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £650.00
Lead data engineer £750.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £650.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £650.00
Change and release manager £750.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £650.00
Senior business analyst £750.00
Lead business analyst £900.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £650.00
Product manager
Role level UK Rate Offshore Rate
Product manager £650.00
Senior product manager £750.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £570.00
QAT analyst £570.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £570.00
Test engineer £570.00
Test manager
Role level UK Rate Offshore Rate
Test manager £750.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £650.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £570.00
Frontend developer £650.00
Lead frontend developer £750.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £570.00
Developer £650.00
Lead developer £750.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Content designer £600.00
Graphic designer
Role level UK Rate Offshore Rate
Senior graphic designer £750.00
User researcher
Role level UK Rate Offshore Rate
User researcher £650.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
9eceb2c4-50d5-40ad-94ca-9661aec19699
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
702418c9-ae78-4e74-8d7c-c79ec70d152d
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digm@stcs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.