HIGH POINT SOLUTIONS LIMITED

NetBrain Multi-Cloud Network Automation

NetBrain provides automated network discovery, dynamic mapping, and operational intelligence to support day-to-day network operations, incident management, and change assurance. It enables network teams to visualise their network in real time, automate root cause analysis, and capture expert knowledge as reusable workflows - HPSUK

Features

• Automated discovery of network devices and links
• Live, interactive network topology maps
• Multi-vendor and multi-domain support
• Automated troubleshooting runbooks
• Real-time operational visibility
• Change impact analysis
• Integration with ITSM and monitoring tools
• Role-based access control and audit logging

Benefits

• Reduced mean time to resolution (MTTR)
• Improved network availability and resilience
• Lower operational risk during changes
• Consistent and repeatable network operations
• Reduced reliance on manual processes
• Improved auditability and compliance support
• Better use of skilled technical staff

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

926904607181947

Contact

Oliver Jones
+441895262354
oliver@highpoint.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Requires network access credentials for discovery; Performance dependent on network size and topology; Customer responsible for hosting environment where applicable
• System requirements:
  • Supported Windows Server or Linux operating system for hosting NetBrain
  • Virtual or physical servers sized for the number of devices
  • Network connectivity using standard protocols such as SSH, SNMP, HTTPS
  • Supported relational database for system, configuration, and operational data
  • Modern web browser to access the NetBrain web interface
  • TLS 1.2 or higher for encrypted communications
  • Standard enterprise anti-virus or endpoint protection on hosting servers

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 (Critical) – Initial response within 1 business hour; Priority 2 (High) – Initial response within 4 business hours; Priority 3 (Medium) – Initial response within 1 business day; Priority 4 (Low / General queries) – Initial response within 2 business days; ; All support tickets are tracked through the online portal or email system, with updates provided until the issue is resolved. Optional premium support packages can provide faster response times or 24×7 coverage.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support via email and online ticketing portal; ; Users can submit, track, and update tickets; ; Response times based on priority:; ; Priority 1 (Critical): within 1 business hour; Priority 2 (High): within 4 business hours; Priority 3 (Medium): within 1 business day; Priority 4 (Low): within 2 business days; ; Includes access to the knowledge base and online documentation; ; No additional cost beyond the standard subscription; ; 2. Premium / Extended Support (optional add-on); ; Phone support and extended support hours (e.g., 24×7 or outside standard office hours); ; Dedicated Technical Account Manager (TAM) or Cloud Support Engineer (CSE) assigned per organisation; ; Faster response times and escalation paths for high-priority issues; ; Optional on-site assistance for deployment, configuration, or troubleshooting; ; Pricing for this level depends on the number of devices/users and support coverage, provided on request
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online documentation and user guides covering all features and workflows; ; Web-based onboarding sessions to assist with initial configuration and setup; ; Standard training materials for network teams and administrators; ; Optional instructor-led training for advanced users or bespoke workflows; ; Assistance with connecting network devices, configuring integrations, and building initial runbooks; ; Access to a sandbox/test environment for safe experimentation before production use
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • JSON
  • XML
• End-of-contract data extraction: Users can export network maps, reports, runbooks, and configuration data via the web interface; ; Data is available in standard formats such as CSV, JSON, or PDF to support reuse in other systems; ; Exports can be performed by authorised users without technical support intervention; ; Optional assistance from NetBrain professional services is available for complex exports or migration projects; ; All exported data is provided without vendor lock-in, ensuring buyers retain operational continuity
• End-of-contract process: Buyers retain access to all exported data including network maps, runbooks, reports, and configurations; ; NetBrain services are deactivated according to the contract end date; ; Any user accounts, credentials, and access permissions are revoked to ensure security; ; Optional professional services are available to assist with migration, data extraction, or knowledge transfer; ; All data retention and deletion processes comply with buyer requirements and data protection regulations; ; Post-contract support or access is available only through a new subscription or purchase of professional services
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can view dashboards, network maps, and reports on mobile devices; ; Ticket submission and tracking can be performed via the browser on smartphones or tablets; ; Full functionality is best experienced on desktops or larger screens; some complex visualisations may be limited on small mobile screens
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface supports network discovery, dynamic mapping, automated diagnostics, and runbooks; ; Users can submit and manage support tickets, view dashboards, and generate reports; ; Configuration of system settings and integrations is performed through the same interface; ; The interface is accessible via modern web browsers and is responsive for mobile and tablet use; ; Role-based access controls ensure users only see features and data appropriate to their permissions
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screen readers (for example, NVDA and JAWS) to verify proper labeling and navigation; ; Keyboard-only navigation to ensure all interactive elements are accessible without a mouse; ; High-contrast modes to confirm visibility for users with visual impairments; ; Browser-based accessibility evaluation tools to check compliance with standard accessibility guidelines
• API: Yes
• What users can and can't do using the API: NetBrain provides a secure RESTful API that allows authorised users and systems to integrate with the platform.; ; APIs enable network discovery, dynamic mapping, and automation workflows; ; Users can retrieve dashboards, reports, and network data programmatically; ; Supports integration with ITSM systems, monitoring tools, and automation frameworks; ; Access is controlled via role-based permissions and secure API credentials; ; The API supports standard data formats such as JSON and XML to avoid vendor lock-in
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can create and modify automated runbooks to reflect internal workflows; ; Dynamic network maps can be customised with device grouping, tags, and visual preferences; ; Dashboards and reports are configurable to show metrics relevant to the organisation; ; Integration with ITSM, monitoring, and automation tools can be tailored via APIs; ; Role-based access and permissions can be adjusted to align with organisational policies; ; Optional professional services are available for advanced customisation or bespoke workflow development

Scaling

• Independence of resources: Multi-tenant aware architecture with resource isolation per organisation or user group; ; Load balancing and resource allocation to ensure consistent performance even during peak demand; ; Dedicated processing for critical tasks such as runbooks and network discovery to prevent delays; ; Monitoring of system performance and automated scaling to maintain responsiveness for all users; ; Optional private or dedicated deployment environments to guarantee isolation from other organisations; ; On-premise solution, where resources are designed and scaled by the customer inline with architectural standards.

Analytics

• Service usage metrics: Yes
• Metrics types: Racks number of devices managed, runbooks executed, and network maps created; ; Provides user activity statistics, including logins, actions performed, and ticket submissions; ; Metrics are accessible via dashboards and downloadable reports; ; Supports integration with third-party monitoring and ITSM tools via API; ; Historical data is retained to allow trend analysis and operational planning
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetBrain

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Role-based access control, logging, and monitoring ensure only authorised personnel can access stored data
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can securely export their data from NetBrain through the web-based interface:; ; Exports include network maps, runbooks, reports, and configuration data; ; Data can be exported in standard formats such as CSV, PDF, or JSON for compatibility with other systems; ; Exports are performed by authorised users with the appropriate role-based permissions; ; Batch exports or automated reports can be scheduled for large-scale data extraction; ; Optional assistance from NetBrain professional services is available for complex migrations or integration with other tools
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Additional protections include role-based access controls, internal network segmentation, and secure authentication between services, ensuring that internal traffic is isolated and confidential.

Availability and resilience

• Guaranteed availability: Availability guarantee: NetBrain is built on-premise and the availability of the environment will be the responsibility of the customer.; ; Redundancy and fault tolerance: Services where high availability is needed should be designed in line with Netbrains architectural standards.; ; Monitoring and incident response: The platform continuously monitors service health and automatically alerts support teams in the event of outages.; ; Service Level Agreements (SLAs): If NetBrain fails to meet guaranteed availability, users may be eligible for service credits or refunds in line with the SLA terms.; ; Transparency: SLA performance is tracked and reported to users via dashboards and support portals, assuring operational reliability.
• Approach to resilience: Availability guarantee: NetBrain is built on-premise and the availability of the environment will be the responsibility of the customer.; ; Redundancy and fault tolerance: Services where high availability is needed should be designed in line with Netbrains architectural standards.
• Outage reporting: Service status dashboards are available to show current operational status, ongoing incidents, and historical uptime.; ; Users can access outage and service health information programmatically via API endpoints, allowing integration with monitoring and ITSM systems.; ; Configurable email notifications inform users of planned maintenance, outages, or service disruptions, including estimated resolution times.; ; Detailed incident logs and updates are provided to users to support operational awareness and auditing.; ; On-premise devices are the responsibility of the customer

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: NetBrain restricts access to management interfaces and support channels using role-based access control, ensuring users can only access functions aligned with their responsibilities. Authentication requires username/password with Multi-Factor Authentication (MFA) and, where needed, identity federation with trusted providers. Administrative actions are limited to authorised personnel, and access is logged and auditable. Support channels, including email, ticketing, and web chat, require authenticated user accounts before submitting requests. Privileged functions are segregated, and temporary access is time-limited. This layered approach ensures secure, controlled, and compliant access, protecting sensitive systems, data, and operational processes from unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access is governed by role-based access control, ensuring administrative privileges are restricted to authorised users based on least-privilege principles.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Aligned to NIST framework
• Information security policies and processes: Policy framework: Policies cover access control, data protection, encryption, incident response, change management, vulnerability management, and software development security.; ; Governance and reporting: A board-level security officer oversees all policies, supported by a dedicated security team. Security issues are escalated through a formal reporting chain to ensure accountability and timely resolution.; ; Monitoring and compliance: Continuous monitoring, internal audits, and regular reviews ensure that policies are followed and effective. Non-compliance triggers corrective actions.; ; Training and awareness: Staff receive mandatory security training, including handling sensitive data, secure coding, and incident reporting.; ; Third-party oversight: All vendors and partners are required to comply with NetBrain’s security requirements.; ; Incident response: Formal processes for detecting, reporting, and remediating security incidents are in place, including post-incident reviews.; ; Pentesting and vulnerability scanning before software release
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NetBrain tracks all service components—including software modules, network agents, and infrastructure—through a centralised configuration management database (CMDB) from deployment to retirement. All proposed changes undergo a formal review process, assessing potential impacts on security, availability, and compliance. Changes are classified by risk, tested in segregated environments, and only implemented after authorised approval. Every change is logged and auditable, ensuring traceability. Configuration baselines are periodically reviewed for integrity and policy adherence. This structured approach ensures NetBrain services remain secure, resilient, and compliant, with changes assessed to prevent unintended operational or security impacts while maintaining service continuity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NetBrain continuously monitors potential threats to services using intelligence from industry sources, security advisories, and vendor alerts. Identified vulnerabilities are assessed for severity and potential operational or security impact, prioritising those that pose the greatest risk. Patches and updates are tested in segregated environments and deployed to production as quickly as possible, following formal change management procedures. All vulnerabilities, assessments, and remediation actions are tracked in an auditable system. This structured process ensures that NetBrain services remain secure, resilient, and compliant, with emerging threats identified, evaluated, and mitigated promptly to protect customer data and maintain operational continuity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: NetBrain continuously monitors all infrastructure, applications, and APIs for security events and anomalies, using intelligence from logs, alerts, and industry threat feeds to identify potential compromises. Detected issues are immediately escalated to the security operations team, where they are assessed for impact and urgency. Response actions, including containment, mitigation, and remediation, are executed promptly, typically within defined SLA response times, to minimise risk and operational disruption. All events and responses are documented and auditable, supporting compliance and post-incident review. This proactive monitoring approach ensures that NetBrain services remain secure, resilient, and continuously protected against emerging threats.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: NetBrain follows structured, pre-defined processes for common security and operational incidents, aligned with recognised standards such as ISO/IEC 27035:2011. Users can report incidents via email, web ticketing, or phone, which are automatically logged and assigned a severity level. Incidents are escalated to the security and operations teams, assessed for impact, contained, and remediated promptly. Post-incident, detailed incident reports are provided to users, documenting cause, actions taken, and lessons learned. All events are auditable, supporting compliance and continuous improvement. This approach ensures NetBrain services remain secure, resilient, and responsive, minimising operational disruption and risk.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited period of 3 months - clearly defined scope and use cases

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 9 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DQS Inc.
• ISO 9001 accreditation date: Monday 27 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at oliver@highpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.