CPC PROJECT SERVICES LIMITED

Operation Platform One (OP1)

One platform to integrate disparate systems to provide actionable information in high demand operational environments.

Features

• Whole Railway Data Integration
• Real-time service status indication including delays and passenger loading
• Operational Support
• Stranded Train Management
• Railway Simplifier Generation
• Rail Fleet Overview
• Crew Tracking
• Rollingstock Data Integration and visulisation

Benefits

• Streamlined access to operational data in time critical environment.
• Customer focussed decision making based on live data.
• Decision making based on accurate information
• Workload reduction leading to efficiencies and improved quality of service
• Continuous maintenance planning and optimisation.
• Human resource management improvement for efficiencies and improved performance.
• Optimised decision making to support disruption management.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@cpcprojectservices.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

928442334278977

Contact

Lera Serieux
02075394750
tenders@cpcprojectservices.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: OP1 is a data integrator and analysis tool. It is only limited by the data available to it. If existing data sources are not available, OP1-Edge can provide a data logging platform to acquire necessary information. The service is access via a modern web browser which supports web assembly.
• System requirements:
  • A modern browser which supports Web Assembly
  • An internet connection

User support

• Email or online ticketing support: Yes
• Support response times: 24hr initial response. Resolution time varies depending on the issue. Support is provided Mon-Fri 08:00 – 17:00 excluding English statutory holidays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Microsoft Teams for Web Chat. Microsoft strives to meet WCAG accessibility standards, specifically aiming for conformance with WCAG levels A and AA criteria. Microsoft evaluates its products against these guidelines. See https://www.microsoft.com/en-us/trust-center/compliance/accessibility.
• Web chat accessibility testing: No testing completed to date, we can undertake this in response to customer request and need.
• Onsite support: No
• Support levels: We typically provide support Mon-Fri during office hours as a core part of our service offer throughout the duration of projects. If required we can provide additional support outside of these hours. We provide an account manager and engineering support.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Initial guidance is given to a user champion (train the trainer); User manual is available; Software is built in an intuitive way using icons and tool tips to naturally guide users through the interface
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Actions to be carried out at the end of the contract and associated their costs are discussed and agreed prior to contract commencement.
• End-of-contract process: Actions to be carried out at the end of the contract and associated their costs are discussed and agreed prior to contract commencement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We work with our customer's IT Team and service managers to establish procedures that work within their organisation for requesting service use authority for new users as well as specific procedures, if needed, for removing users. We support our customers' management team to incorporate our training content into their wider training and competency management system, enabling the content to be tailored to the specific accessibility needs of the user base.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API Access allows users to read only access to their data sets.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are multiple modules and features which can be enabled given that the request data sets are available.

Scaling

• Independence of resources: We use a distributed serverless architecture (e.g. Azure Service Bus and Storage Accounts as well as InfluxDB) which enables us to decouple back end infrastructure from the front end, allowing our applications to automatically scale to meet user demand.; ; When deciding which services to use as components of our architecture we design for saleability as a primary selection criteria, carefully considering the specifications of any service before adopting that service. Those specifications include guarantees from the service supplier (e.g. Microsoft) around availability and uptime guarantees.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time message count and simultaneous network connection count are available.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: On request
• Data export formats: Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs and Uptime at different levels are available and can be discussed as part of the service specification.
• Approach to resilience: We have confidence in our services thanks to a combination of careful architectural choices (e.g. serverless, protocols, data modelling, etc.) and solid software engineering practices.; ; We select services based on their ability to scale as well as their uptime guarantees, keeping things distributed and as simple as possible when considered as an isolated component of the wider ecosystem. Well defined data models, APIs and protocols help here.; ; Our code is written in a strongly typed language (C#) allowing for strict static analysis to be enabled. We also unit test what we can and integration test more complex interactions between components.
• Outage reporting: Planned maintenance is communicated with the client. OP1 indicates within the application if there has been a partial or complete loss of service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access is restricted using Azure Entra ID
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have security essentials plus accreditation and are working towards ISO 27001 certification in the near future.
• Information security policies and processes: We have security essentials plus accreditation and are working towards ISO 27001 certification in the near future.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our source code is managed using GitHub, a cloud-based Git repository service operated by Microsoft, following industry and GitHub-idiomatic best practices:; ; Separation of concerns: code bases are scoped and maintained in discrete Git repositories; Continuous Integration (CI) including unit tests, integration tests and dependency vulnerability checks (daily cron schedule); Continuous Delivery (CD): automated release processes; Secure programming practices: both in terms of architecture but also by using the tools to protect us (i.e. C# static analysis, warnings-as-errors, etc.); Issue tracking (e.g. feature, bug, etc.): categorised story creation, conversation and state management; Pull requests: peer review; Individual user identities: audit blame
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat assessment is often bespoke, analysed case by case. Priority is to assess the risk of sensitive data leaking into public domain by known or potential attack vectors.; ; To deploy patches we maintain CD workflows for our code repositories, allowing us to rapidly release (from cloud-based, ephemeral runners) new software versions. Releases managed using SemVer-based versioning, changelogs, peer review, CI, Git tags and package repositories (e.g. NuGet, Debian, etc.).; ; We actively listen for news of potential threats, growing our skills and knowledge, monitoring news and external releases. We care about the software we produce, working openly and with integrity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our continuous integration (CI) workflows run daily checks for vulnerabilities in third-party dependencies which we have integrated with our applications and support libraries. These let us know if vulnerabilities have been identified (e.g. via CVE Program). We respond to these promptly (often within hours, more often triaged as a priority over day to day feature development work), propagating fixes through our library codebases which get new releases which are then propagated into our application codebases and released (e.g. back end services and front end websites).
• Incident management type: Supplier-defined controls
• Incident management approach: "1. Incidents reported to CPC IT are then classed into categories like Break / Fix - which has an 1 Hour Response.; ; 2. Alert trends are reviewed in monthly service meeting review and are actioned accordingly.; ; 3. Incident Reports generated via ATP or third party teams for any Critical Outages / Events which logs the incident in detail, and how it was resolved and any preventative measures put in place."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Group Limited
• ISO 9001 accreditation date: Wednesday 24 April 2024
• What the ISO 9001 doesn’t cover: The certification covers: Management Consultancy, Project, Programme and Cost Management Services, including Employer's Agent, Principal Designer ; and Building Surveying roles
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Acbbc14a-a5f4-4c39-a630-97abde7e24a9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2db8a6cf-a118-4eaf-8dad-ae72b25a1ad8
• Other security certifications: Yes
• Any other security certifications: Data Protection issued by ICO

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@cpcprojectservices.com. Tell them what format you need. It will help if you say what assistive technology you use.