PHOENIX SOFTWARE LIMITED

Wasabi Hot Cloud Storage

Hot Cloud Storage is simple, fast, and affordable cloud object storage. There are no archival or warm storage tiers to deal with–it’s just one tier of highly secure, low-latency storage that’s as fast or faster than the hyperscalers’ most expensive frequent-access tiers.

Features

• S3-Compatible API Full compatibility with the AmazonS3API
• Object Lock (WORM) Write-once, read-many support
• Encryption at Rest and In Transit
• High Durability Storage Architecture
• High Availability & Hot Storage
• Bucket Versioning Support
• Lifecycle Policies
• Multi-Part Uploads
• Strong Consistency Model
• Audit Logging & Monitoring Integrations

Benefits

• Low, Predictable Pricing
• No Egress Fees
• No API Request Charges
• High Performance (Hot Storage)
• Strong Security Features
• S3-Compatible API
• High Durability & Reliability
• Ransomware Protection
• Easy Integration with Backup & Archiving Solutions
• Globally Distributed Regions

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

929379779863385

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Wasabi is cloud object storage IaaS

User support

• Email or online ticketing support: Yes
• Support response times: Wasabi offers a support matrix depending on the severity of the incoming ticket. Severity 1 incidents will be responded to within 15 minutes. Severity 2 within 30 minutes, severity 3 within 4 hours and severity 4 within 10 business days. All severities have a sliding scale of resolution times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Wasabi offers Basic (free) & Premium (paid) support plans as shown below:; • Basic Support: Business day support via email only; • Premium Support hours = 7 x 24 x 365 via email & phone. Premium support is 7% of the purchase price for Reserved Capacity Storage customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wasabi is a cloud storage IaaS, online help guides and tutorials are accessible by end customers. As part of our partner relationship Wasabi will help enable partner teams to be able to onboard new customers as part of their cloud service offering – this is by the online help and tutorials as well as partner-specific educational content provided via the Wasabi Partner Portal. Additionally, Wasabi also works closely with it’s partner network and utilises in-region Wasabi Sales Engineers to provide more in depth partner training and enablement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, stored data will be available for 30 days, with the ability to extend if necessary. This will enable the customer to either retrieve their data or renew their contract without service interruption. Users will usually extract their data via the same application they used to push data to Wasabi.
• End-of-contract process: Pursuant to section 1.5 "Your Content" of the Customer Agreement, " 'Your Content' means content that you or any Authorized User transfers to us for storage or hosting by the Wasabi Service in connection with your Customer Account. Your Content does not include your Customer Account information. You will ensure that Your Content does not violate any terms of this Agreement, the Documentation, or any applicable law. You are solely responsible for the development, content, operation, maintenance, and use of Your Content. You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to Your Content and Feedback; (b) you have all rights in Your Content and Feedback necessary to grant the rights contemplated by this Agreement."; ; At the end of a contract, stored data will be available for 30 days, with the ability to extend if necessary. This will enable the customer to either retrieve their data or renew their contract without service interruption.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Wasabi Technologies is partially conformant with WCAG 2.0 level AA.; ; Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Wasabi Technologies is partially conformant with WCAG 2.0 level AA.; ; Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
• API: Yes
• What users can and can't do using the API: Wasabi provides 3 distinct APIs:; • Wasabi S3 API - Wasabi’s object storage service is built to be 100% bit-compatible with the Amazon Web Services’ Simple Storage Service (AWS S3) and Identity and Access Management (AWS IAM) APIs. https://docs.wasabi.com/docs/wasabi-api ; • Wasabi Account Control API - At a high level, WACA allows for the following functions:; o Create a new sub-account that is linked to the Wasabi Control Account; o Generate AWS key sets for sub-accounts; o Manage sub-account trial parameters, such as extending the sub-account trial period and change subaccount trial quotas; o Convert a sub-account trial period into a full (paying) account; o Query utilization of sub-accounts both at the summary account level and bucket level; o Query invoices of sub-accounts; o Delete sub-accounts; o Manage account “profile” information, such as email address; https://docs.wasabi.com/docs/account-control-api ; • WACM Connect API - At a high level, the WACM Connect allows for the following functions:; o Query utilization of sub-accounts at the account level and bucket level; o Query invoices of sub-accounts; o Query current utilization of control accounts; o Filter the responses with a wide range of parameters; https://docs.wasabi.com/docs/wacm-connect-api
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Please refer to the following Wasabi Knowledge Base article(s): ; ; https://knowledgebase.wasabi.com/hc/en-us/articles/360031983432-How-does-Wasabi-protect-against-malicious-encryption-; ; Customer data is encrypted on upload and can only be access by authorized customer users with valid access keys. Customers are responsible for creating and managing their users and access keys, as Wasabi is not able to access the customer account to configure these settings. Please refer to:; ; https://docs.wasabi.com/docs/access-keys-1; https://docs.wasabi.com/docs/users-1

Analytics

• Service usage metrics: Yes
• Metrics types: Storage consumption (active and deleted), API calls, utilisation
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: Not Applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: N/A

Availability and resilience

• Guaranteed availability: Please refer to https://wasabi.com/legal/sla/
• Approach to resilience: Wasabi provides 11 9's of data durability. Please see the attached "data durability" whitepaper. Other information can be made available on request.
• Outage reporting: A realtime dashboard is available at: https://status.wasabi.com/ it is also possible to subscribe to email updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Wasabi facilitates the process of setting up security processes through MFA, SSO, Access keys and Password requirements in addition to users, groups, and policies, which Customer controls and manages through the webbased application. Please refer to the following for further information:https://docs.wasabi.com/v1/docs/en/configuring-the-single-sign-on-sso-feature?highlight=ssohttps://docs.wasabi.com/docs/access-keys-1https://docs.wasabi.com/docs/defining-user-password-settings?highlight=Passwordhttps://docs.wasabi.com/docs/creating-a-user-account-and-access-keyhttps://docs.wasabi.com/docs/creating-a-virtual-multi-factor-authentication-mfa-device?highlight=MFA Additionally, for further information on Users, Groups, and Policies:https://docs.wasabi.com/docs/groups-roles-and-usershttps://docs.wasabi.com/docs/policies-1?highlight=Policies
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wasabi has a Chief Information Security Officer, Security Officer, and IT Security Officer. Please contact compliance@wasabi.com if there is a need to contact one or more of these individuals; ; Please refer to the following attached policy summaries: ; ; Access Control and Access Review.pdf; Compliance & Regulatory Audit Procedure.pdf; Risk Assessment.pdf; Security Assessment.pdf; Data Retention and Destrcution.pdf
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wasabi Operations department track the status, location, and configuraiton of service comonents throughout their lifetime. ; ; Please refer to the following attached policy summaries: ; ; Maintenance.pdf; Security.pdf; Software Development Lifecycle - SDLC.pdf; Service Notification.pdf
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wasabi conducts weekly vulnerability scanning of all servers utlizing Tenable.IO. For an update schedule and status page please use the following link:https://wasabi-support.zendesk.com/hc/en-us/articles/115001406711-How-do-I-find-out-when-Wasabi-performs-service-updates- Wasabi is a URL/Website based application patching occurs as needed and can be comepleted seemlessly without interuption of service. Please refer to attached summary policy, "Maintenance", Service Notifications", and "Cybersecurity Incident Response" PDFs."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Wasabi utilizes Carbon Black as its EDR/AV, which is continuously monitored and action is taken when there is an update. Furthermore, Wasabi has implemented a process where upon stakeholders are notified via, text, email or Slack in the event of unauthorized access. At which point action is taken to block said IP from unauthorized access.
• Incident management type: Supplier-defined controls
• Incident management approach: Please refer to Summary Policy PDF, "Cybersecurity Incident Response.pdf," for further detail on this matter.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Yes - 1TB for 30 days. Please refer to: https://wasabi.com/try-free
• Link to free trial: https://wasabi.com/try-free

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.