TREECONOMICS LIMITED

Treekeeper®

Treekeeper is a cloud-based tree asset management system for public sector organisations and other tree managers. It enables the collection, management and analysis of tree data to support inspections, risk management, compliance, and strategic planning, helping organisations efficiently manage urban and rural tree populations over the long term.

Features

• Cloud-based tree asset management accessible via web browser
• Mobile data collection for inspections and field surveys
• Centralised database for tree, inspection and works records
• GIS mapping and spatial visualisation of tree assets
• Configurable workflows for inspections, risk and maintenance
• Real-time reporting and dashboard-based insights
• Role-based user access and permission controls including local communities
• Secure data storage with audit trails and record version history
• Data export and reporting for compliance and analysis
• Scalable platform supporting organisations of all sizes

Benefits

• Capture and update tree data quickly in the field
• Improve inspection efficiency using mobile-first workflows
• Reduce duplication by centralising all tree asset data
• Support evidence-based decisions with accurate, current information
• Simplify reporting for auditing
• Improve risk management through consistent inspection records
• Plan maintenance and investment more effectively
• Share tree data securely across internal teams
• Reduce administrative workload through automated reporting
• Maintain transparent, reliable records for accountability

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kenton@treeconomics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

933603531783284

Contact

Kenton Rogers
01392249170
kenton@treeconomics.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Low-Code Database Management Systems
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Treekeeper is delivered as a fully managed, web-based Software as a Service. Buyers do not manage infrastructure or hosting. Planned maintenance is carried out outside core business hours where possible and may result in short periods of limited service availability, with advance notice provided. The service requires a modern web browser and internet connectivity. Mobile data collection relies on compatible mobile devices and network coverage. Support is provided during published support hours. No specialist hardware or on-premise infrastructure is required.
• System requirements:
  • Best accessed using Google Chrome, Microsoft Edge, or Apple Safari.
  • Reliable internet connection for web-based access
  • Compatible mobile device for field data collection
  • JavaScript and cookies enabled in browser settings
  • Windows 11 or later
  • MacOS 10.12 or later
  • IOS 18.0/ iPadOS 18.0 or later

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Treekeeper provides ticket-based support, with user queries and issues logged, tracked and responded to through a managed support process during published support hours. ; Support response times:; Treekeeper support is provided during standard UK business hours, Monday to Friday, excluding bank holidays. We do not provide routine support at weekends. During the working week, we aim to respond to email enquiries within 24 hours. Telephone calls are answered during support hours where possible, and messages are returned within 4 working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All Treekeeper subscriptions include Basic Support at no additional cost. This covers access to email and telephone support during standard UK business hours, support for general “how-to” queries, web-based overview and training sessions, and assistance with standard configuration tasks such as map symbology updates, attribute configuration, and reference layer updates. Basic Support is included within the annual subscription price.; For organisations requiring enhanced assistance, Premium Support is available as part of higher subscription tiers or as an upgrade for an additional fee. Premium Support includes an allocated number of hours for advanced software support services, assistance with more complex workflows, integrations, and configuration, and regular scheduled engagement to support effective use of the system. Premium Support also includes structured governance sessions, such as steering committee meetings, to review usage, priorities, and future requirements.Under Premium Support, customers benefit from access to a named technical contact who acts as a consistent point of liaison, providing continuity and coordinating technical support activities. While Treekeeper does not assign a dedicated full-time technical account manager, Premium Support customers receive an enhanced level of technical engagement appropriate to their needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Treeconomics supports users to start using Treekeeper through a structured onboarding and training process designed to ensure a smooth transition into live use. At the start of a subscription, users receive guided setup and account configuration, including confirmation of user access, data structures and initial system settings.; Training is primarily delivered through online sessions, allowing users to quickly become familiar with the system without the need for travel. These sessions provide an overview of Treekeeper functionality, workflows and best practice use, and are tailored to the roles of different users such as inspectors, managers and administrators. Online training is supported by screen sharing and practical demonstrations using the buyer’s own data where appropriate.; Treekeeper also includes user documentation and guidance materials, which users can refer to during and after training to support day-to-day use. Ongoing support is available via email and telephone during published support hours to answer questions and provide further guidance as users become more confident with the system.; Where required, onsite training or workshops can be provided as an additional service, subject to agreement. This flexible approach ensures users receive the level of support and training appropriate to their organisation and experience.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Online guidance
  • Online videos
• End-of-contract data extraction: At end of contract, users can extract their data in a structured and usable format to support transition or archiving. Data extraction is supported through standard export functions and managed assistance where required. Users can request exports of their tree and asset records, inspection data, and associated attributes in commonly used formats suitable for analysis or import into other systems.; The offboarding process is coordinated by Treeconomics in collaboration with the buyer to confirm the scope of data required, preferred formats, and delivery method. Exports typically include tabular data files and associated spatial data where applicable, allowing buyers to retain full access to their information. Supporting documentation is provided to explain the structure of the exported data.; Where users require additional assistance, Treeconomics can provide managed support to help prepare and deliver data extracts as part of the offboarding process. Data is made available securely, and access to the live service is maintained during the agreed transition period to allow verification of exported information.; Once data extraction has been completed and confirmed by the buyer, system access is removed in line with contractual terms, and remaining data is handled in accordance with agreed data retention and deletion procedures.
• End-of-contract process: At the end of a Treekeeper contract, the service follows a structured offboarding process to ensure an orderly conclusion and continuity for the buyer. Access to the live service continues until the contract end date. During this period, users can request data exports and confirm that all required information has been received. Standard offboarding guidance and coordination are included as part of the contract.; Data extraction at contract end is included at a basic level, covering standard exports of core data in commonly used formats (xls, shp and csv). Additional services may be charged where buyers request enhanced support, such as complex or bespoke data extracts, large-scale historical data processing, additional analysis, or extended support beyond the contract term.; If a buyer chooses not to renew, system access is removed following completion of offboarding activities. Any remaining customer data is retained or securely deleted in accordance with contractual terms and applicable data protection requirements.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Treekeeper onboarding and offboarding documentation is designed to be clear, practical and usable by a wide range of professional users. Documentation is written in plain English, avoiding unnecessary technical jargon, and is structured with clear headings and logical sections to support readability and navigation. Content is provided primarily in digital formats, allowing users to adjust zoom levels and use browser-based accessibility features such as text resizing and screen magnification.Where documentation is provided in PDF format, it is created to support on-screen reading and includes clear layouts, consistent formatting and descriptive headings. Training materials are supported by verbal explanation during onboarding sessions, allowing users to ask questions and receive clarification in real time. This approach helps users who may find written documentation alone less accessible.During offboarding, documentation explaining data export, account closure and retention processes is provided in clear, step-by-step guidance. Support staff are available to explain offboarding steps verbally and provide additional assistance where required. While documentation has not been formally certified against specific accessibility standards, we are committed to making reasonable adjustments on request. Alternative formats, additional guidance or assisted walkthroughs can be provided to ensure users are able to access and understand onboarding and offboarding information effectively.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop and mobile versions of Treekeeper provide access to the same underlying data but are optimised for different use cases. The desktop service offers full functionality for data management, reporting, configuration and analysis, typically used in office-based environments. The mobile service is optimised for field use, focusing on data collection, inspections, location-based workflows and record updates. Some advanced configuration, reporting and administrative functions are primarily available through the desktop interface. Both versions operate through a web browser and synchronise data in real time where network connectivity is available.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Treekeeper provides a secure, web-based user interface designed for professional users managing tree and asset data. The interface combines tabular data views, interactive mapping and configurable forms to support inspections, maintenance and analysis workflows. Users can search, filter and update records, view spatial information through an integrated GIS map, and generate reports and dashboards. Role-based permissions control access to features and data. The interface is optimised for both desktop and mobile use, supporting office-based analysis and efficient field data collection through a consistent, browser-based experience.
• Accessibility standards: None or don’t know
• Description of accessibility: Treekeeper is a browser-based service designed to be usable by a wide range of professional users. The interface supports clear layouts, readable text, adjustable zoom, good colour contrast and consistent navigation. Many tasks, including data entry and record updates, can be completed using a keyboard. Screen readers can access much of the interface content. We have conducted VPAT® Version 2.4 assessment for accessibility and have an overall AA rating. We are also actively working with DRG to improve accessibility and are progressing towards WCAG compliance during the current year.
• Accessibility testing: Treekeeper has undergone accessibility testing focused on front-end user interface behaviour, informed by recognised accessibility standards. Testing has included review of keyboard navigation, focus handling, colour contrast, form labelling and screen-reader compatibility against WCAG criteria, with particular attention to common assistive technologies. This testing has identified areas that are fully supported as well as areas that are partially supported, particularly where interactive, map-based functionality is required. Findings from this testing have informed ongoing improvements to the interface. Treeconomics continues to review accessibility feedback and testing outcomes as part of its programme of accessibility enhancement.
• API: Yes
• What users can and can't do using the API: Treekeeper supports API-based integration to enable data exchange with third-party systems, but API access is managed and supplier-configured, rather than provided as a self-service or public developer API. Users cannot independently set up, modify or administer API connections themselves.; API integrations are typically configured by the supplier in collaboration with the buyer to support defined use cases such as synchronising tree and asset data with GIS platforms, works management systems, customer reporting systems, or benefit calculation tools such as i-Tree Eco. Integrations may be one-way or bidirectional, depending on the agreed scope. Configuration, authentication and mapping of data fields are handled as part of a managed implementation.; Users cannot use the API to provision the service, create accounts, change core system configuration, or bypass role-based access controls. All API activity operates within the same permission and data protection constraints as the main application. API access does not provide unrestricted write access to the system and is limited to agreed datasets and functions.; Any changes to API behaviour, scope or connected systems must be agreed with the supplier and are implemented through controlled change management processes.
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Treekeeper can be customised through configuration rather than changes to the underlying software code. Buyers can customise a wide range of elements to reflect local policies, asset types and working practices. This includes data fields and attributes, inspection and works forms, workflows, map symbology, reference layers, reporting outputs, dashboards, and user roles and permissions. Customisation also allows organisations to structure tree and asset records to match local standards and operational requirements.; Most day-to-day configuration is carried out through the Treekeeper web interface using built-in administrative tools. Authorised users can add or amend data fields, adjust inspection templates, manage user access levels, and configure how information is displayed on maps and reports. These changes take effect immediately and do not require system downtime.; Customisation can be carried out by users with appropriate administrative permissions within the buyer’s organisation. More advanced configuration, such as complex workflows, integrations, or large-scale data changes, can be supported by Treeconomics and Davey through managed configuration or professional support services, where agreed. This approach allows buyers flexibility while ensuring the core platform remains secure, stable, and supported.

Scaling

• Independence of resources: Treekeeper is delivered as a multi-tenant, cloud-based SaaS designed to scale with user demand. System capacity, storage and support levels are managed through defined subscription tiers, which allocate appropriate resources based on organisation size, managed area, data layers and storage volumes. This ensures that individual customers operate within agreed capacity parameters and are not adversely affected by other users’ activity. The underlying infrastructure is monitored and managed by the service provider, with routine maintenance and updates applied centrally. This approach ensures consistent performance, reliability and availability across all customers while allowing the platform to scale as demand increases

Analytics

• Service usage metrics: Yes
• Metrics types: Treekeeper provides service usage metrics that support licence management and operational oversight. These include the number of active user accounts, geographic area managed, numbers of managed and reference data layers, and total data and attachment storage volumes. The service also records counts of tree, asset, inspection and works records held within the system. Where integrations are used, their presence and scope can be reported. For customers with Premium Support, usage against allocated support hours is tracked. These metrics are used to manage capacity, performance, subscription tiers and ongoing service planning.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Davey Resource Group

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Treekeeper allows users to export their data directly within the service using built-in data export tools. Authorised users can export tree, inspection and asset records through export functions and data tabs within the application. Data can be filtered and selected before export and is provided in commonly used formats suitable for analysis or use in other systems. Where required, additional support can be provided to assist with more complex export requests or larger datasets.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • GDB
  • SHP
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xls
  • Xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: While the service is architected to achieve high availability through managed cloud infrastructure, Treeconomics does not currently guarantee a specific percentage uptime or availability level through a formal Service Level Agreement.; The service includes provisions for planned maintenance, which is scheduled outside core business hours where possible and communicated in advance. In the event of an unplanned service outage that results in the service being inaccessible, Treeconomics will investigate and take reasonable steps to restore service as quickly as practicable. The SaaS Agreement states that where a service failure occurs and the service is unavailable, the provider will seek to resolve the failure within seventy-two (72) hours.; Treekeeper does not operate a service credit or automatic refund scheme linked to service availability. Pricing reflects a fully managed SaaS offering that includes hosting, maintenance, updates and support rather than guaranteed uptime thresholds. Where significant service issues occur, Treeconomics works collaboratively with customers to communicate status, minimise disruption and agree appropriate next steps.
• Approach to resilience: Treekeeper is hosted in professionally operated datacentres that provide built-in resilience through redundant power, networking and environmental controls. Infrastructure is monitored and maintained centrally, with routine updates and maintenance applied in a controlled manner to minimise disruption to users.; The service architecture supports scalability and fault tolerance, allowing the platform to continue operating effectively under varying levels of demand. Customer data is securely stored and logically segregated, reducing the risk that issues affecting one customer will impact others. Backups and recovery processes are in place to support service restoration in the event of system failure.; Operational resilience is supported through defined service management and support arrangements. In the event of service disruption, incidents are investigated and managed by the support team, with communication provided to customers as appropriate. The SaaS Agreement includes a commitment to restore service following significant outages.; Treeconomics works closely with its delivery partner, Davey Resource Group, which provides additional operational resilience through distributed teams. This ensures continuity of service management and support even if local resources are temporarily unavailable. Further details of datacentre resilience and hosting controls can be provided on request.
• Outage reporting: Treekeeper reports service outages through direct communication rather than automated public reporting tools. The service does not currently provide a public status dashboard or an outage reporting API. Instead, outage communication is managed through established support and customer communication channels. In the event of an unplanned service outage or significant service degradation, Treeconomics investigates the issue and provides updates to affected customers via email communication. Where appropriate, updates may also be provided through direct contact with nominated customer contacts by telephone. This approach ensures that information shared is accurate, relevant and tailored to the specific impact on each customer.; Planned maintenance that may affect service availability is communicated in advance wherever possible, typically by email, to allow customers to plan accordingly. During incident resolution, customers are kept informed of progress, expected restoration times and any actions required on their part. Outage reporting and communication are coordinated by the support team and aligned with the service management processes described in the SaaS Agreement. This managed approach avoids reliance on automated alerts while ensuring customers receive timely, clear and appropriate information when service availability is affected.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Integration with customer’s OpenID bases IDP system. TreeKeeper does have its own user account / password system, but for customers that are particularly sensitive to authentication our best practice recommendation is to integrate with their IDP.
• Access restrictions in management interfaces and support channels: Access to Treekeeper management interfaces and support channels is restricted through role-based access controls and least-privilege principles. Administrative functions within the service are only available to authorised users with appropriate permissions. User access is managed through named accounts and controlled credentials. Support channels are limited to authenticated customer contacts and approved third parties authorised by the buyer. Requests involving data access or configuration changes are verified before action is taken. Internal access to management systems is restricted to trained staff with defined responsibilities, and access rights are reviewed periodically to ensure they remain appropriate and proportionate.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Customers are not generally granted management access to the service as a whole. In order to access the service, DRG employees are authenticated using Davey’s IDP.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Treeconomics approaches security governance through proportionate, risk-based controls aligned to the nature and scale of the Treekeeper service. Security responsibilities are clearly assigned, and access to systems and data is controlled using role-based permissions and least-privilege principles. The service is delivered using secure, third-party cloud infrastructure, with data protection and security requirements defined contractually. Security risks are reviewed as part of service management and change processes. Treeconomics is committed to continually improving its security governance and is actively working towards achieving Cyber Essentials certification during the current year to further strengthen its security posture and provide additional assurance to customers.
• Information security policies and processes: Treeconomics maintains documented information security policies and procedures aligned with UK GDPR, the Data Protection Act 2018 and ICO guidance. These include policies covering data security, access control, data retention, privacy, business continuity and data protection compliance. Overall accountability for information security rests with the Board, with operational responsibility assigned through the management structure. Compliance with policies is enforced through role-based access controls, secure system configuration, defined incident reporting and escalation procedures, and staff training. Policies are reviewed regularly and updated as required. Treeconomics is registered with the Information Commissioner’s Office and monitors adherence to its policies to ensure ongoing compliance and effective information security governance.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Davey Resource Group’s software development team utilizes JIRA and bitbucket to document and source control any source code changes for the application. The backlog is prioritized using Agile project management, stakeholder feedback and technical debt remediation. All software development team members have participated in hack.edu’s OWASP Top 10 Vulnerability training. All code is peer code reviewed, with an emphasis on security, readability and maintainability for the produced code. Code is then staged in a release branch, with automated testing applied against the staging environment coupled with manual testing using the X-Ray incorporated with JIRA to identify defects for remediation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The data center infrastructure that hosts the TreeKeeper 8 platform is assessed monthly by a third party, which provides a report of any identified vulnerabilities and remediation options to resolve. Internal scans are also conducted by AlienVault, with similar reports provided to our systems team. Our systems team works to resolve all identified vulnerabilities based on severity of assessment. Annually the system is penetration tested by a 3rd party, who provides a report of findings which is reviewed and worked into our development backlog.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Treeconomics and DRG use protective monitoring appropriate to the scale of the Treekeeper service. Potential compromises are identified through monitoring of system access, authentication activity, service availability and alerts provided by cloud hosting and software providers. Security incidents or anomalies are assessed promptly to determine potential impact on data confidentiality, integrity and availability. Where a potential compromise is identified, access may be restricted, affected systems reviewed, and remedial actions taken as required. Incidents are escalated to senior management without delay and managed in line with documented incident and breach procedures, with response actions initiated as soon as issues are identified.
• Incident management type: Supplier-defined controls
• Incident management approach: Treeconomics operates defined incident management processes appropriate to the scale of the Treekeeper service. Common events, including service outages, security incidents and data protection issues, are managed through established procedures and escalation routes. Users can report incidents via the software, email or telephone to the support team during published support hours. Reported incidents are logged, assessed and prioritised, with escalation to senior management where required. Incident updates and outcomes are communicated directly to affected users. Where appropriate, incident reports are provided following resolution, outlining the nature of the incident, actions taken and any corrective or preventive measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kenton@treeconomics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.