MICROLINK PC (UK) LIMITED

PixselChat

SaaS - PixselChat software offers real time translated conversational communication in over 50 different languages and allows users to communicate with each other without needing to know the other users’ language. PixselChat removes language as a barrier to communication.

Features

• PixselChat is multiuser
• PixselChat is encrypted so communication is confidential
• Communication is real time and therefore dynamic and conversational
• PixselChat works on Android, iOS and web
• Communication can be by voice, text or synthesised voice
• Video and text transcription is available
• Can work either as a cloud service or without internet

Benefits

• Communicate without needing to know the other users’ language(s)
• Reduce the need for translators
• Allows a multilingual team to work as a monolingual team
• Document transcripts and meeting discussions produced in a chosen language

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

935406720097051

Contact

Hazel Knights
02380240300
sam@microlinkpc.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The capability of PixselChat can be interfaced with other platforms and other services via an API. For example, PixselChat can be interfaced with Teams or Zoom.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No. Support and maintenance arrangements for PixselChat will be tailored to a buyer’s specific requirements.
• System requirements:
  • PixselChat can be provided as a SaaS or Embedded
  • PixselChat Embedded does not require an internet connection
  • PixselChat SaaS requires an internet connection

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 24 hours of receipt on a UK working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: PixselChat web chat is accessibility compliant WCAG2.2. The platform has been tested with popular AT tools such as screen readers
• Web chat accessibility testing: PixselChat has been tested over a 4-month period with a selected user group to test (i) the quality of the communication in various languages (ii) the user interface and ease of use and (iii) the video capability. Feedback was provided to Pixelar by members of the test group. Feedback was universally positive.
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by phone, email or webchat during UK working hours (between 9 and 5). These support levels are included in PixselChat pricing. On premises support can be provided for an extra cost at a price to be negotiated depending on the buyer’s service requirements. PixselChat will provide buyers with a dedicated account manager.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: PixselChat can provide online training / video-based training. PixselChat is also able, depending on customer requirements to provide one-off onsite training at an additional agreed cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: PixselChat will only store user data to the extent required by law/regulation for the efficient running of the service. PixselChat will not store user content data unless PixselChat is legally required to do so communications (historic or present) between users of PixselChat will not be stored.
• End-of-contract process: At the end of the contract, users can delete their account or ask for the account to remain dormant. The licence fee includes the support levels described above and training materials. Enhanced support levels and enhanced training (such as onsite training will be provided at an additional agreed cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessible on an open Website Link.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The functionality of the mobile and desktop service is the same and users of the mobile and desktop services can communicate with each other so that a mobile user can communicate with a desktop user and vice versa. However, the user interface is different between the mobile service and the desktop service.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API provides a direct input/output solution. Users cannot make changes or edits to the API. The API will be provided as a self-executing code which users can download and run on their devices.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The component based nature of PixselChat technology means that PixselChat can offer bespoke custom solutions to buyers. Customisation will be done by PixselChat based on buyer requirements.

Scaling

• Independence of resources: For a SaaS service, PixselChat technology automatically scales up the quality of service. The quality of the internet connection is the responsibility of the buyer where a cloud-based SaaS service is being used. Where an embedded service is used, no internet connection is required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Pixelar Limited

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: PixselChat will only store user data to the extent required by law/regulation for the efficient running of the service. PixselChat will not store user content data unless PixselChat is legally required to do so communications (historic or present) between users of PixselChat will not be stored.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Scheduled maintenance is carried out on a monthly basis on weekends and/or on UK public holidays.; Pixelar does not itself record or store communications, documents or data generated by PixselChat technology and customers must make their own back up and disaster recovery arrangements.; If the PixselChat service is not available at any time outside of scheduled maintenance periods Pixelar will offer customer credits provided the non-availability; is caused by Pixelar. Pixelar is not liable where non availability is caused by issues with third party hosting providers.
• Approach to resilience: Available on request.
• Outage reporting: Active reporting of severe outages will be made by email to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: PixselChat is a communication application. Restricting access to management interfaces is an issue for the buyer and the buyer’s own processes.
• Access restriction testing frequency: Never
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: PixselChat uses best practice protocols and processes, drawing on the extensive experience of the PixselChat team.
• Information security policies and processes: PixselChat uses best practice protocols and processes, drawing on the extensive experience of the PixselChat team. Each customer Account Manager reports to the Chief Account Manager. The Chief Account Manager reports to the CEO. While we prioritize simplicity, we also remain adaptable, regularly reviewing and updating our practices to align with industry standards and emerging threats.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In addition to scheduled maintenance, Pixelar regularly appraises all components of its services. Appraisals are done by experienced third party developers engaged for this purpose and particular emphasis is based on security considerations.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Pixelar regularly appraises all components of its services. Appraisals are done by experienced third party developers engaged for this purpose and particular emphasis is based on security considerations.; Pixelar invites customers to provide feedback and will also contact customers proactively in order to obtain this.; The question of how quickly Pixelar deploys patches depends on the nature of the issue which the patch is needed to address.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Pixelar identifies potential compromises through a policy of regular self-product appraisal and gathering customer feedback.; Pixelar responds to compromises and incidents as soon as practicable. The nature of the incident or compromise will dictate the speed of response.
• Incident management type: Undisclosed
• Incident management approach: There are no predefined processes. The PixselChat team has sufficient experience and knowledge to respond quickly and flexibly to common events. Users report incidents to a dedicated email address. Incident reports are provided on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Wednesday 9 July 2025
• What the ISO/IEC 27001 doesn’t cover: Due to the nature of the services we provided, data masking or anonymisation is not possible, so it is not covered by our certification. We can provide a redacted version of our SOA for ISO27001 showing all the sections covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 18 December 2023
• What the ISO 9001 doesn’t cover: Nothing. Everything is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3646e13c-d7dc-42b3-a7ed-07a5814cc080
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 80f895cd-7070-464a-98f1-307a7c616c2f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.