QUADRIS LIMITED

Mimecast Incydr

Mimecast Incydr is a SaaS insider risk management platform that detects and prevents data theft and exfiltration by monitoring endpoint, cloud, and email activity, protecting intellectual property like source code and customer lists without disrupting employee productivity.

Features

• Eliminate blind spots in data visibility.
• Automatically respond to data leakage with educational and preventative controls.
• Unintrusive operational capability.

Benefits

• Detect data theft and leakage immediately without complex configuration hurdles.
• Detect data theft and leakage immediately without complex configuration hurdles.
• Incydr won't affect device performance, or restrict legitimate file activity.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

935953300507715

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The system is designed without any inherant contraints. Should any issues arise, this will be made public on the Mimecast service website, and your Mimecast Account Manager will keep you updated.
• System requirements: A desktop version of either Windows, Mac OSX, or Linux.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Premium Support 1 - 1 hour ; Premium Support 2 - 3 working hours ; Basic Support/Advanced Support 1 - 2 hours ; Advanced Support 2 - 6 working hours ; Basic Support 2 - 12 working hours (NB: this is free of charge)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support - Included with subscription provides an online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access.; ; Advanced Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support. ; ; Premium Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support, prioritized routing to tenured support engineers, and a Technical Account Manager (TAM) assigned to your account. ; ; Onsite Support would be handled by our Professional Services team, and would require a bespoke quote at the time that the services are requested.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides a dedicated Implementation Package. Mimecast’s Implementation Services focus on delivering the maximum value for you, in the shortest time possible, so that you can take full advantage of the products that you have purchased, regardless of your size.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video-Based
  • Proprietary Forums
• End-of-contract data extraction: N/A
• End-of-contract process: The service is decomissioned and any stored data and configurations are permenantly deleted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mimecast provides a web browser-based Administration Console, and an agent is deployed to managed desktops and laptops runnning Windows, Linux, or Mac OSX for monitoring and preventative measures.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Mimecast conducts accessibility audits on its products against WCAG which include VoiceOver assistive technology. Mimecast encourages users to participate in beta testing and user research.
• API: Yes
• What users can and can't do using the API: The Incydr APIs are a powerful set of tools you can use for everything from performing automated actions to integrating Incydr with your company's security applications.; ; Detect and respond to insider risks:; Use the Incydr API to integrate with other applications to streamline your company's insider risk response including: Forensic Search API, and ; File Metadata Collection exclusions via API.; ; Use the API to provide file backup information.; ; Leverage the API for other use cases including:; ; Sample uses of the Incydr API ; Customize email templates ; Add reference information to devices, users, and organizations; Export Sync Log data; macOS permissions for the insider risk agent; Configure Incydr for use with Amazon WorkSpaces
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation of the service comes in the form of granular rules that can either take informative or preventative measures.

Scaling

• Independence of resources: We carefully plan the implementation of all new customers to ensure that the service they are placed on has sufficient capacity to support the new customer, and all existing customers on the service with performace impact to all involved parties.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed metrics regarding every aspect of data handling by the service.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is stored using AES-256 encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: When creating cases within the administration console, all data related to the case can be exported by clikcing on the "Export" button.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Original File Format
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: HTTPS

Availability and resilience

• Guaranteed availability: We provide 99.9% uptime availability.
• Approach to resilience: Datacentres are resillient and information is available on request
• Outage reporting: This is avaialble on publicly available web resources as well as automated notifaction.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Mimecast is 100% Role-Based Access Controlled, so anyone accessing the service has their adminitrative and user-level capabilities restricted by their role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 42001:2023, ISO 14001:2015, Cyber Essentials, Cyber Essentials Plus, SOC 2 Type 2, HIPAA, HITECH, TISAX.
• Information security policies and processes: Mimecast maintains an internal audit team that continuously evaluates all aspects of the Information Security Management System with external validation through a recognised 3rd party at least once a year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Mimecast change management process requires that change requests are:; -Authorised; -Formally Documented; -Tested prior to migration (when applicable); -Reviewed and approved by management (when applicable)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Mimecast has a robust vulnerability management program that is aligned with industry best practices. Our approach includes finding, evaluating, prioritizing, and eliminating threats. Vulnerabilities are prioritized as they relate to Mimecast’s infrastructure and the associated risk.; ; Mimecast strives to achieve the below targets for vulnerabilities that Mimecast has decided to remediate:; Critical and High – 30 days; Medium – 90 days; Low – 180 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Mimecast utilises a defence-in-depth model for protection against malicious code, which includes:; 1. Anti-malware software on clients and servers receiving regular updates; 2. Host-based Intrusion Detection system tracking registry and critical file system changes; 3. Malicious content filtration on Web proxies; 4. Intrusion Prevention Systems; 5. Security Information and Event Management system that normalizes and correlates disparate log events; 6. Vulnerability management system; 7. Removable media control; ; Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered.; ; Support operates 24/7/365.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mimecast has a formal incident reporting process and has established an Incident Response Team called the Emergency Management Team. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers: ; 1. Preparation; ; 2. Identification; ; 3. Containment; ; 4. Eradication; ; 5. Recovery; and ; 6. Follow-up and Lessons Learned.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a trial of the product in its production format so that customers can fully asses the viability of the product in their environment.
• Link to free trial: https://www.mimecast.com/company/contact/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.