M8 SOLUTIONS LIMITED

UiPath Automation Consultancy and Services

Stewardship automation is critical to improving efficiency, visibility, and consistency across the NHS. M8 Solutions design automation with clear governance, security, and purpose to ensure they are scalable and trusted. Stewardship automation services provide structured, delivery, combining technical expertise, information governance, and practical enablement.

Features

• End-to-end workflow orchestration across NHS systems, services, teams, and channels.
• Omni-channel digital front door supporting voice, email, web, forms.
• Automation-driven routing, prioritisation, and decision handling using defined rules.
• Secure system-to-system integration without wholesale platform replacement or disruption.
• Digital workers executing high-volume, repeatable administrative and operational tasks.
• Real-time visibility of work in progress with full auditability.
• Layered integration architecture reducing system coupling and improving resilience.
• AI-enabled triage, classification, and routing with human oversight controls.
• Built-in security, access control, and governance aligned to NHS standards.
• Scalable automation architecture supporting incremental growth across services and organisations.

Benefits

• Reduce manual administration by automating repeatable tasks across NHS services.
• Improve turnaround times through streamlined workflows and reduced handoffs overall.
• Increase staff capacity by removing avoidable administrative workload pressures quickly.
• Maintain service continuity while introducing automation safely and incrementally today.
• Gain real-time visibility into demand, progress, and operational performance metrics.
• Standardise processes across channels to ensure consistent service experiences everywhere.
• Improve decision-making using governed automation with clear audit trails enabled.
• Balance digital and human workloads to optimise resource utilisation effectively.
• Reduce operational risk through controlled, secure automation deployment across services.
• Build internal capability through structured handover, training, and knowledge retention.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

936394267577448

Contact

Tracy Scriven
07925051060
tracy@m8solutions.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Automation is an overlay service that sits on top of existing NHS systems - clinical, workforce, finance, service desk, and Microsoft platforms - automating manual, rules-based tasks between them. It enhances current technology without replacing systems, changing suppliers, or disrupting live services.
• Cloud deployment model: Public cloud
• Service constraints: Dependent on agreed service delivery
• System requirements: Dependent on agreed service delivery

User support

• Email or online ticketing support: Yes
• Support response times: SLA specific
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: SLA specific
• Support available to third parties: No

Onboarding and offboarding

• Getting started: - Onsite training ; - Online training ; - User documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Dependent on agreed service delivery
• End-of-contract process: Dependent on agreed service delivery
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Dependent on agreed service delivery

Scaling

• Independence of resources: N/a

Analytics

• Service usage metrics: Yes
• Metrics types: Dependent on agreed service delivery
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ENDPOINT AUTOMATION SERVICES (EAS) UK LIMITED

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Dependent on agreed service delivery
• Data export formats: Other
• Other data export formats: Dependent on agreed service delivery
• Data import formats: Other
• Other data import formats: Dependent on agreed service delivery

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Dependent on agreed service delivery
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All availability is dependent on agreed service delivery
• Approach to resilience: Available on request
• Outage reporting: Email

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Dependent on agreed service delivery
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Dependent on agreed service delivery

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: M8 Solutions approaches security governance as a structured, risk-led and accountability-driven discipline, embedded across service delivery rather than treated as a standalone control.
• Information security policies and processes: Dependent on agreed service delivery
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dependent on agreed service delivery
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Dependent on agreed service delivery
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Dependent on agreed service delivery
• Incident management type: Undisclosed
• Incident management approach: Dependent on agreed service delivery
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D2995467-44e9-4934-a970-bb8b35e0ed39
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tracy@m8solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.