DATAMATICS INFOTECH LIMITED

Datamatics Cloud-Based Business Applications (SaaS)

Datamatics Cloud-Based Business Applications (SaaS) provides secure, scalable cloud software to support business processes across UK public sector organisations. The service delivers configurable, subscription-based applications hosted in the cloud, enabling efficient operations, improved data visibility, and reliable access without the need for infrastructure management.

Features

• Cloud-hosted, subscription-based SaaS applications accessible through secure web interfaces
• Model-driven application platform enabling rapid configuration without custom code
• Robotic process automation for workflow automation and operational efficiency
• Multi-cloud deployment supporting AWS and Microsoft Azure environments
• Role-based access control with configurable permissions and user management
• Secure data storage with encryption in transit and at rest
• Configurable business rules and workflow orchestration capabilities
• Real-time dashboards, reporting, and operational insights for decision making
• API-enabled integration with existing enterprise and government systems
• Scalable architecture supporting growth, performance, and high availability

Benefits

• Reduces manual effort through configurable workflows and robotic process automation
• Improves service delivery efficiency with standardised, cloud-based business applications
• Enables faster deployment without infrastructure setup or specialist technical resources
• Supports remote and hybrid working with secure, browser-based access
• Enhances operational visibility through real-time dashboards and reporting
• Improves data accuracy by automating validation and business rules
• Scales easily to meet changing demand across public sector organisations
• Reduces operational costs through subscription-based pricing and automation
• Integrates seamlessly with existing systems to minimise disruption
• Supports compliance with security and governance requirements

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at yamini.arun@datamatics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

937915607025382

Contact

Anant Hadke
+447448845929
yamini.arun@datamatics.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can integrate with and extend existing enterprise software including case management systems, CRM platforms, ERP solutions, document management systems, identity and access management tools, and data platforms. Integration is achieved through APIs and standard interfaces, enabling interoperability without dependency on any specific vendor or product.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: The service is delivered as a cloud-hosted SaaS and accessed via supported web browsers. Planned maintenance is scheduled outside core UK business hours where possible and communicated in advance. Internet connectivity is required for access. Support is provided remotely. Service availability may be dependent on underlying public cloud platform availability. No specialist hardware or on-premises infrastructure is required.
• System requirements:
  • Modern web browser supporting HTML5 and JavaScript
  • Secure internet connectivity for accessing cloud-hosted services
  • User authentication credentials provided by the buying organisation
  • Supported desktop or mobile operating system with browser access
  • Enabled cookies and pop-ups for full application functionality
  • Email access for notifications, alerts, and user communications
  • API access permissions for optional system integrations
  • PDF reader software for reports and document downloads
  • Organisation-defined identity provider for single sign-on integration
  • Compliance with buyer security policies for endpoint devices

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or the online ticketing system are acknowledged within one business hour during UK business hours (9am–5pm, Monday to Friday). Initial response times outside core hours, including weekends and public holidays, are provided on a best-endeavours basis, with urgent issues prioritised according to agreed severity levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat functionality is designed to align with WCAG 2.2 AA accessibility standards. Accessibility considerations include keyboard navigation, screen reader compatibility, appropriate colour contrast, and clear labelling of interactive elements. Testing is performed using common assistive technologies such as screen readers and keyboard-only navigation to identify and address usability issues. Feedback from accessibility checks is incorporated into ongoing improvements to ensure inclusive access for users with differing accessibility needs.
• Onsite support: Yes
• Support levels: The service is supported through tiered support levels designed to meet differing buyer needs.; ; Standard Support is included within the SaaS subscription at no additional cost and provides access to email, ticketing, and web chat support during UK business hours (9am–5pm, Monday to Friday). This level covers incident management, service requests, and general usage queries.; ; Enhanced Support is available at an additional cost and offers extended support hours, prioritised response times, and proactive service monitoring. Enhanced Support may also include scheduled service reviews and guidance on configuration and optimisation of the SaaS application.; ; A Technical Account Manager (TAM) can be provided as part of the Enhanced Support option to act as a single point of contact, coordinate support activities, and support service adoption.; ; Where required, access to specialist cloud support engineers is available to address complex technical issues related to the SaaS platform. All support options and associated costs are agreed at call-off stage to align with buyer requirements.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Users are supported in getting started through a structured onboarding process designed for rapid adoption. This includes access to online user documentation, configuration guides, and in-application help.; ; Initial setup is supported through guided configuration, templates, and standard workflows to help users begin using the service quickly. Remote onboarding sessions and online training materials are available to familiarise users with key features, roles, and functionality.; ; Where required, administrators can receive additional remote guidance to support configuration and user setup. Ongoing support is provided through the service’s ticketing, email, and web chat channels to address questions during initial use.; ; Onsite training is not required to use the service and, where requested, may be agreed separately at call-off stage.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Markdown (.md)
• End-of-contract data extraction: Users can extract their data at the end of the contract through standard export tools and APIs provided by the service. Data can be exported in commonly used, open formats such as CSV, JSON, or PDF, depending on data type. Exports can be initiated by authorised users or supported through a managed data export process on request. Data extraction is performed securely and in line with agreed exit arrangements to support transition to alternative systems.
• End-of-contract process: At the end of the contract, Datamatics supports a structured exit and handover process in line with buyer requirements. Users retain access to the service for the agreed contract period and can extract all service data using standard export tools or APIs.; ; Where agreed at call-off stage, Datamatics supports the handover of application artefacts, configurations, documentation, and relevant service materials to the buyer or their nominated third party. The contract price includes access to the service until contract end, standard support during the notice period, and self-service data export.; ; Additional activities, such as assisted data migration, extended support, or transition services beyond the standard exit period, can be provided at an additional cost by agreement to ensure a smooth transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A responsive web interface that adapts to desktop, tablet, and mobile devices. Core functionality is available across all device types. On mobile devices, the user interface is optimised for smaller screens, with simplified navigation and touch-friendly controls. Some advanced administrative and configuration features may be more easily accessed on desktop devices due to screen size and usability considerations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, browser-based web application providing role-based access to dashboards, workflows, forms, and reports. Users interact through an intuitive, responsive interface designed for desktop and mobile devices. Administrative users can configure workflows, business rules, and user permissions, while end users access task-specific functionality aligned to their role. The interface supports navigation through menus, search, and contextual actions to enable efficient use of the service.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed in alignment with WCAG 2.2 AA accessibility principles. Accessibility testing includes checks for keyboard-only navigation, screen reader compatibility, appropriate colour contrast, scalable text, and clear labelling of interactive elements. Testing is performed using common assistive technologies such as screen readers and keyboard navigation to identify potential usability barriers. Findings from accessibility checks are reviewed and addressed as part of ongoing service improvement to ensure inclusive access for users with differing accessibility needs.
• API: Yes
• What users can and can't do using the API: The service provides secure APIs that allow authorised users to integrate the SaaS with existing enterprise systems. Users can use the API to configure integrations, exchange data, automate workflows, and manage selected configuration settings. APIs support tasks such as creating, updating, and retrieving records, synchronising data, and triggering automated processes.; ; Service setup through the API includes onboarding integrations, configuring endpoints, and managing authentication tokens. Changes to configuration and data can be made through authorised API calls, subject to role-based access controls.; ; The API does not permit unauthorised changes to core system configuration, security policies, or platform-level settings. Limitations are enforced to protect service integrity, performance, and security, and certain administrative functions remain available only through the service interface.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through configuration options provided within the SaaS platform. Customisable elements include workflows, business rules, forms, data fields, dashboards, reports, user roles, and access permissions.; ; Customisation is performed using the service’s model-driven configuration tools and administrative interface, without the need for custom code or changes to the underlying platform. Changes can be applied in real time or scheduled, depending on the configuration type.; ; Customisation is typically carried out by authorised administrative users within the buying organisation. Where required, Datamatics can provide guidance or support to assist with configuration, subject to agreed support arrangements.; ; The core platform functionality and codebase remain standardised for all customers to ensure service stability, security, and upgradeability.

Scaling

• Independence of resources: The service is delivered using a scalable, multi-tenant cloud architecture with logical separation between customer environments. Capacity management, performance monitoring, and automated scaling are used to ensure consistent performance as demand changes. Resource controls and service thresholds prevent individual users or organisations from impacting others. Ongoing monitoring and alerting are in place to identify and address potential performance issues proactively.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides standard usage and operational metrics to support monitoring and governance. Metrics include user activity levels, transaction volumes, workflow throughput, system availability, response times, and error rates. Administrative users can also view audit logs, access statistics, and configuration changes to support operational oversight and reporting requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data using built-in self-service export tools and secure APIs provided by the service. Authorised users can initiate data exports in commonly used, open formats such as CSV, JSON, or PDF, depending on the data type. Where required, Datamatics can support assisted data export as part of the agreed exit process, ensuring data is transferred securely and in line with buyer requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML (if applicable via API)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability levels for the service are aligned to the underlying hyperscaler cloud platforms on which the service is hosted. The service is designed for high availability using resilient cloud architectures, including redundancy and monitoring.; ; Service availability targets and associated service level agreements (SLAs) are agreed with the buyer at call-off stage, based on the nature, criticality, and scope of the service. SLAs typically define availability targets, planned maintenance windows, and incident response commitments.; ; Where availability commitments are not met, service credits or other remedies may be applied in line with the agreed call-off contract terms. Any refunds or service credits are calculated based on the level and duration of service impact and are clearly defined within the applicable SLA.; ; This approach ensures flexibility for buyers while maintaining alignment with public cloud availability standards and best practices.
• Approach to resilience: The service is designed for resilience using cloud-native architectures hosted on established hyperscaler platforms. Resilience is achieved through redundancy, monitoring, and automated recovery mechanisms to minimise service disruption.; ; The underlying datacentre infrastructure is provided by the cloud service provider and is designed to meet high availability and resilience standards, including geographically separate facilities, resilient power and network connectivity, and physical security controls.; ; The service utilises multiple availability zones where appropriate to reduce the risk of single points of failure. Monitoring and alerting are used to detect issues early and support rapid response and recovery.; ; Backup and recovery processes are implemented to protect service data and support restoration in the event of incidents. Detailed resilience and disaster recovery arrangements, including recovery objectives, are agreed with buyers at call-off stage based on service requirements.; ; Further information on resilience and datacentre design can be provided to buyers on request.
• Outage reporting: Service outages and service-impacting incidents are communicated through multiple channels to ensure timely awareness. Users are notified of outages and significant service issues through email alerts and service notifications.; ; Where applicable, service status information may be made available through a service status dashboard or shared reporting mechanisms. Incident updates are provided during the lifecycle of an outage, including progress updates and resolution notifications.; ; Buyers can also obtain outage information through the support team, which provides additional context, impact assessment, and post-incident summaries when required.; ; Detailed incident reports, including root cause analysis and corrective actions, are available following resolution for significant incidents, in line with agreed service management and reporting arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access controls and authenticated user accounts. Privileged access is limited to authorised personnel and granted on a least-privilege basis. Multi-factor authentication is applied where appropriate. Administrative and support access is logged and monitored to detect unauthorised activity. Access rights are reviewed regularly and updated in line with role changes, joiner/mover/leaver processes, and security policies to ensure continued protection of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Datamatics operates a formal information security management framework aligned to ISO/IEC 27001(ISO 27001:2022). Information security policies cover areas including access control, asset management, data protection, incident management, vulnerability management, and business continuity.; ; Security governance is overseen by a senior executive with board-level accountability for information security. Day-to-day responsibility is delegated to a dedicated information security function that manages policy implementation, risk assessment, monitoring, and compliance activities.; ; Policies are communicated to staff through mandatory training and awareness programmes, supported by defined procedures and controls. Compliance is monitored through regular reviews, audits, and risk assessments. Security incidents are reported, logged, and managed in accordance with established incident response processes, including escalation and reporting to relevant stakeholders where required.; ; Continuous improvement activities are undertaken to review and update policies and controls in response to evolving risks, regulatory requirements, and organisational changes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes are documented and applied throughout the service lifecycle. Service components, configurations, and dependencies are tracked using controlled configuration records and version management. Proposed changes are assessed for technical and security impact before approval, including review of potential effects on data protection, availability, and compliance. Changes are tested in controlled environments prior to release and implemented through formal change procedures. Post-implementation reviews are conducted to confirm successful deployment and identify any security or operational issues.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is supported through documented processes that assess potential threats to the service using regular vulnerability scanning, risk assessments, and review of system components. Identified vulnerabilities are prioritised based on severity and potential impact, and patches or mitigations are deployed promptly in line with defined patch management timelines. Threat intelligence is informed by cloud provider security advisories, industry alerts, vulnerability databases, and security monitoring tools. Changes are tested prior to deployment to minimise service disruption and ensure continued security and stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through continuous logging, alerting, and monitoring of service activity to identify potential security events or compromises. Automated alerts and monitoring tools are used to detect unusual behaviour, access anomalies, or system integrity issues. When a potential compromise is identified, incidents are investigated promptly in line with defined incident response procedures, including containment, remediation, and escalation where required. Response times are prioritised based on severity to minimise impact and restore normal service operation quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is governed by documented, predefined processes covering common security and service events. Users can report incidents through email, online ticketing, or agreed support channels. Incidents are logged, categorised, prioritised, and managed in line with defined response and escalation procedures. Progress updates and communications are provided throughout incident resolution. Incident reports, including root cause analysis and corrective actions where applicable, are shared with buyers following resolution or on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: STQC - Standardisation Testing and Quality Certification
• ISO/IEC 27001 accreditation date: Sunday 25 May 2025
• What the ISO/IEC 27001 doesn’t cover: We have defined scope in our Information security manual & policies, services within the defined scope are covered. out of scope services are not covered in ISO certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 28 June 2022
• What the ISO 9001 doesn’t cover: We have defined scope in our Information security manual & policies, services within the defined scope are covered. out of scope services are not covered in ISO certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: ControlCase
• PCI DSS accreditation date: Saturday 29 November 2025
• What the PCI DSS doesn’t cover: Projects which does not process or store Payment related data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Dc5eaae9-b084-4d04-91e6-a5467acba94f
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at yamini.arun@datamatics.com. Tell them what format you need. It will help if you say what assistive technology you use.