OGEL IT LTD

Tenable One Cloud

Tenable One is an Exposure Management Platform unifying visibility across your attack surface for proactive risk reduction. You can allocate licenses across multiple components, including Tenable Vulnerability Management, Tenable Security Center+, Tenable Web App Scanning, Tenable Cloud Security, Tenable Identity Exposure, Tenable OT Security, and Tenable Attack Surface Management.

Features

• Unified View: Single platform aggregates assets for comprehensive risk visibility.
• Asset Inventory: Automatically discover and maintain updated consolidated asset inventory.
• Exposure Scoring: Calculates prioritized score based on threat and vulnerability.
• Vulnerability Analysis: Scanning to detect misconfigurations, vulnerabilities, and risky assets.
• Attack Path Analysis: Maps attacker routes to critical assets/systems.
• Real-time Reporting: Provides up-to-the-minute dashboards and reporting on security posture.
• Identity Exposure: Identifies and mitigates weaknesses in AD for governance.
• Cloud Security Posture: monitors cloud environments for configuration drift/risks.
• Integrated Workflow: Connects risk insights with ticketing for streamlined remediation.
• OT Monitoring: Specialized passive monitoring for ICS and operational technology.

Benefits

• Prioritise Remediation: Focus on critical risks, identifying dangerous vulnerabilities.
• Streamline Workflows: Send risk data to ticketing systems, accelerating patch.
• Validate Effectiveness: Measure security progress using Lumin Exposure Score.
• Quickly Map Threats: Visualize attacker paths targeting your critical assets.
• Unify Visibility: Consolidate data from multipe sources into one dashboard.
• Accelerate Analysis: Reduce manual correlation, leveraging automated threat intelligence.
• Proactively Reduce Risk: Shift to preventative exposure management strategies.
• Automate Asset Discovery: Identify internet-facing and internal without manual searches.
• Enhance Communication: Translate technical risk into clear, business-relevant security metrics.
• Govern Identity Security: Audit and secure AD, preventing identity attacks.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

938175921353864

Contact

Sam Newman
01438 300335
gcloud@ogelit.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Tenable Cloud has a minimum commitment of 300 assets.
• System requirements:
  • Browser Requirement: Latest versions of Chrome, Firefox, Safari, or MicrosoftEdge.
  • Different scanners and sensors can be installed on customers environments.
  • Requirements differ per sensor/scanner. See Tenable website

User support

• Email or online ticketing support: Yes
• Support response times: M-F, 8am - 6pm, excl. UK public holidays, P1 - 30 minutes, P2 - 1 hour, P3 - 4 hours, P4 - 1 day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Tenable provides three main support levels: Standard, Advanced, and Elite support.Support Levels https://www.tenable.com/support/plans :; ; Standard Support: Typically included with Nessus Professional subscriptions.; ; Advanced Support: Included with most enterprise subscriptions, such as Tenable One, Tenable Vulnerability Management, and Tenable Security Center. It offers 24x7x365 phone and chat support with tiered response times (e.g., P1 Critical is $<2$ hours).; ; Elite Support: The highest level of support.Cost:Standard and Advanced support are generally included in the annual subscription price for their respective products.Elite Support is an upgraded service available for an additional fee. Its cost is not publicly listed and is provided via quote. ; ; Dedicated Personnel:Tenable's Elite Support plan includes access to a Dedicated Level 2 Elite Technical Support Engineer (TSE) who possesses intimate knowledge of the customer's environment, providing proactive and holistic case management.While not explicitly labeled ""Technical Account Manager"" or ""Cloud Support Engineer"" as a separate offering, the Elite TSE role provides the functions of a dedicated technical resource. Tenable also employs Cloud Security Engineers and other specialized technical staff internally."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Tenable offers a comprehensive suite of implementation programs, onsite and online training, and extensive user documentation to support customers throughout their deployment and ongoing operations. Implementation programs are tailored to the size and complexity of each environment, including Tenable ProServ Deploy, Adopt, and Optimize, and feature onsite or remote engagement with Tenable's Professional Services team for installation, configuration, integration, testing, and commissioning.; ; Onsite training is available through instructor-led courses for up to 16 participants, delivered either at customer locations or virtually, with hands-on labs and certification options. ; ; Online training is offered in multiple tiers—Introduction, Fundamentals, Specialist, and Expert—through self-paced OnDemand courses and live virtual classrooms, accessible 24/7 via Tenable University and the Tenable community portal. Training topics span asset management, vulnerability management, sensor deployment, web application scanning, and cloud security. User documentation is comprehensive, including product manuals, release notes, changelogs, and compliance guides, all accessible at https://docs.tenable.com.; ; Additional resources such as YouTube tutorials, community forums, and certification programs further empower users and administrators to maximize their use of Tenable solutions. For more information, visit https://www.tenable.com/education."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Tenable does not offer migration services out of our software onto other platforms.; ; At the end of a Tenable contract, customers are required to cease using any software or hosted services purchased and certify to Tenable that all copies of the software have been returned or destroyed. Individual scan data can be exported on demand from the UI and via API, with bulk export options available. Data is accessible in .nessus, CSV, PDF, and HTML formats. The price of the contract includes access to all standard product capabilities under the unified Tenable.one pricing model, which covers features such as Agentless Assessment, Infrastructure as Code scanning, and container image scanning. There are no hidden costs for third-party integrations, API usage, data export, or reporting. Professional services are available. Customization, and integration efforts are available at standard rates and may incur additional costs based on scope and service type. Customers remain responsible for any outstanding payment obligations if terminated for cause or convenience.
• End-of-contract process: "Users primarily extract data from Tenable One using two methods:; ; API Endpoints: The most robust way for large or automated data exports. Users utilize the Tenable Vulnerability Management APIs to request and download raw vulnerability findings, asset inventory, and logs in JSON or CSV formats, often in chunks.; ; User Interface (UI): For smaller, ad-hoc exports, users generate reports or export data directly from dashboards, the Findings page, or Scan Results pages. Available formats include CSV, JSON, PDF, and native .nessus files.; ; These methods allow for customization of data fields and filtering before export."
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Tenable provides a crucial, limited-time window for customers to extract their data after a contract ends.; ; Data Extraction Timeline; Access Period: Customer data stored in the Tenable Cloud Platform is typically retained for up to 30 days following the subscription termination or expiration date. This 30-day window is the only period during which data access and extraction is guaranteed.; ; Deletion: All customer data will be deleted by Tenable after this 30-day grace period expires.; ; Extraction Methods; Users must proactively extract their data using the tools available within the platform:; ; API Exports: This is the most efficient and recommended method for large volumes of data. Users can leverage Tenable's REST APIs (primarily Tenable Vulnerability Management APIs) to programmatically export:; ; Asset and metadata lists; ; Vulnerability findings; ; Scan results and logs; ; User Interface (UI) Exports: Users can generate and download reports, asset lists, and finding details directly from the web interface in formats like CSV, JSON, and PDF.; ; Users are advised to initiate the data extraction process well in advance of the contract end date."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Tenable One service interface is a unified, web-based platform designed for Exposure Management. Its core is the Global Exposure View and Centralized Asset Inventory, providing comprehensive visibility across IT, Cloud, OT, and Identity assets. The interface uses dashboards to visualize the Tenable Lumin Exposure Score (CES), a risk-based metric, with trend data and peer benchmarking. It features Attack Path Analysis to map likely threats and allows users to drill down into specific assets and vulnerabilities for prioritized remediation and reporting.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Tenable One leverages APIs from its core components to offer extensive automation. see https://developer.tenable.com/; ; Service Setup via API: Users can perform initial configuration and deployment tasks, such as creating new user accounts, configuring access controls and user groups, and defining networks or asset groups. Key setup is done by generating Access Keys and Secret Keys in the UI, which are then used to authenticate all subsequent API requests. This allows for automated deployment of scanners and agents.; ; Making Changes via API: Users can programmatically manage most operational aspects. This includes scheduling and launching scans, creating and modifying scan policies, importing third-party data, and exporting asset and vulnerability data for integration with external systems (like ticketing or SIEM). Changes are typically executed using standard REST methods like POST, PUT, and PATCH.; ; Limitations: The primary limitations are Rate Limiting and Concurrency Limiting to ensure service stability for all customers.; ; Rate Limits restrict the number of API requests a single user can make per minute.; ; Concurrency Limits restrict the number of simultaneously running jobs, such as a maximum of 25 active scans and up to 10 concurrent export requests per customer container. Additionally, large tasks are often processed asynchronously via export endpoints.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "Yes, users can extensively customize the Tenable One service to align the platform with their specific organizational needs and security priorities.; ; What Can Be Customized; Dashboards and Reporting: Users can create custom dashboards and reports from scratch or using templates, adding or modifying widgets to display specific risk metrics, vulnerability trends, and KPIs relevant to their role or business unit.; ; Asset Categorization (Tagging): Users can create custom rule based tags to logically group assets from different sources (IT, Cloud, Web Apps) for focused analysis and visualisation.; ; RBAC: Roles and permissions can be defined to control user access to specific data, actions or assets.; ; Asset Criticality Rating (ACR): ACR is automatically assigned but can be modified by the customer to reflect the true importance of individual assets to the organisation.; ; How Users Can Customize; Primarily through the platforms web-based User Interface.; ; Who Can Customize; Customization privileges are determined by the user's Role and Permissions:; ; Administrators – anything; ; Scan Managers and Standard Users - create, edit, and export their own dashboards and reports, and assign tags to in-scope assets.; ; Custom Roles can be created by Administrators to precisely define user rights such as the ability to create but not delete dashboards."

Scaling

• Independence of resources: Tenable One runs on a multi-tenant cloud architecture, which employs mechanisms to guarantee resource availability and isolation.; ; The platform achieves this by enforcing Rate and Concurrency Limits on resource-intensive activities like API requests and concurrent scan exports. If heavy customer activity negatively impacts the platform, these limits activate to prevent a "noisy neighbor" effect. Furthermore, data is logically segregated into unique customer containers or cells using technologies like Elasticsearch clusters, ensuring that one customer's high demand does not degrade the performance or stability experienced by other tenants.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Tenable

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: Users primarily extract data from Tenable One using two methods:; ; API Endpoints: The most robust way for large or automated data exports. Users utilize the Tenable Vulnerability Management APIs to request and download raw vulnerability findings, asset inventory, and logs in JSON or CSV formats, often in chunks.; ; User Interface (UI): For smaller, ad-hoc exports, users generate reports or export data directly from dashboards, the Findings page, or Scan Results pages. Available formats include CSV, JSON, PDF, and native .nessus files.; ; These methods allow for customization of data fields and filtering before export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • .nessus files
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON: API imports of structured asset and vulnerability data.
  • CSV: Importing lists like scan exclusions and credential files.
  • .neessus: The standard proprietary format for uploading completed scan results.
  • XML: .nessus result file structure.
  • SCAP/OVAL: Open standards for importing compliance and configuration audit data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tenable provides a robust Service Level Agreement (SLA) for its SaaS products, including Tenable Vulnerability Management and Tenable One, guaranteeing 99.95% uptime. This commitment is measured by a third-party monitoring service and publicly reported at http://status.tenable.com and http://uptime.tenable.com. If Tenable does not meet the guaranteed uptime in any calendar month and the customer is negatively impacted, service credits are issued as the sole and exclusive remedy for unavailability or performance degradation. These credits are applied toward renewals and are not offered as money-back during the current license term. This approach aligns Tenable with leading cloud vendors. The SLA covers access to the Cloud Services user interface, Single Sign-On, and API authentication, excluding customer infrastructure issues. Tenable’s SLA is publicly accessible and includes versioning and revision history. Customers can monitor service quality and measurable parameters as agreed in the SLA. For further details, Tenable’s Service Level Agreement documentation is available at https://static.tenable.com/prod_docs/tenable_slas.html.
• Approach to resilience: Tenable’s data center setup leverages the robust infrastructure of Amazon Web Services (AWS) to deliver high levels of resiliency for its cloud-based platforms. Critical system components are distributed across multiple, isolated Availability Zones, each engineered for independent operation and high reliability. Tenable’s SaaS systems are designed for restoration within 48 hours, with automated processes swiftly redirecting traffic in case of failure to minimize downtime. Core applications are deployed to an N+1 standard, ensuring that if a data center fails, sufficient capacity remains to load-balance traffic across operational sites. Each data region has a designated disaster recovery (DR) replication site, maintaining a near-time backup replica of data. These replicas are encrypted with the same methods as the source sites and physically located near the source to reduce latency during fail-over and maintain data sovereignty. Backups are performed daily, weekly, and monthly, with access restricted to authorized personnel. Tenable’s business continuity and disaster recovery plans are tested annually, and recovery exercises are conducted to validate readiness. Data stays within the specified region, and AWS’s physical security controls further enhance protection. This comprehensive approach ensures Tenable’s infrastructure is resilient, secure, and capable of supporting uninterrupted business operations.
• Outage reporting: Tenable reports service outages through a transparent, public incident response status portal available at http://status.tenable.com/. This portal provides real-time visibility into both planned and unplanned outages, with historical uptime data also accessible. Uptime metrics are measured by a third-party monitoring service and displayed publicly. Notification of an outage is made within 48 hours and sent to the data breach contact notification on file via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Tenable restricts access to management interfaces and support channels by enforcing the principles of least privilege and need-to-know. Only authorized personnel receive the minimum access required for their job and only for the necessary duration. All privileged access is approved, monitored, logged, and revoked immediately after session termination. Activities are continuously audited, and suspected misuse is promptly investigated. Customers control access to their data, and Tenable support engineers are granted temporary access only with explicit customer authorization during support cases. Technical and organizational controls ensure robust protection and accountability for all access events.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "Tenable follows a comprehensive suite of information security policies and processes aligned with ISO 27001, NIST, and Cloud Security Alliance (CSA) frameworks, as well as US-CERT guidelines and best practices. These policies cover areas such as acceptable use, access management, incident response, patch management, vulnerability management, secure software development lifecycle, data handling, privacy compliance, security configuration standards, business continuity, and disaster recovery. All policies are documented, enforced, and reviewed annually to address evolving threats and organizational changes.; ; The reporting structure is well-defined: Tenable’s Chief Security Officer (CSO) oversees the Information Security team and is responsible for establishing and maintaining the information security management framework. The Information Security Steering Committee (ISSC) holds executive responsibility for the Information Security Program, ensuring that appropriate controls are in place. The InfoSec Team maintains and monitors compliance with security policies, while the Physical Security Team manages personnel and asset security.; ; Management takes formal action to support information security through documented direction, explicit assignment of responsibilities, and verification of execution. Coordination across teams ensures the implementation and monitoring of policies. For further details, refer to the attached Tenable Policies and Infosec Org Chart 2025."
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tenable conforms to recognized standards, including ISO/IEC 27001:2022, SOC 2 Type 2, and the Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM). Tenable has completed a CSA assessment, which is available in the CSA STAR registry, and maintains ISO/IEC 27001:2022 certification. Tenable's Information Security Management System (ISMS) is independently certified. While Tenable has not been measured against ISAE 3402 or SSAE-18, Tenable Vulnerability Management and Tenable Cloud Security have completed SOC 2 Type 2 audits.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Tenable employs a risk-based vulnerability management process, performing internal scans daily, weekly, and monthly across infrastructure, applications, databases, and endpoints. Potential threats are assessed using threat intelligence, AI, and machine learning, prioritizing remediation with Vulnerability Priority Rating (VPR) and Asset Criticality Rating (ACR). High and critical vulnerabilities are addressed first, with critical patches typically deployed in under an hour using automated VM templates—often within 24 hours of public disclosure. Tenable sources threat intelligence from its research team, the National Vulnerability Database, CVE, CERTs, vendor bulletins, and partners like ReversingLabs, ThreatGRID, IID, and ThreatConnect.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tenable employs continuous monitoring with real-time threat alerts, leveraging intrusion detection systems, SIEM, and automated tools to identify potential compromises such as malicious activities, data leaks, and unauthorized access attempts. When a potential compromise is detected, Tenable's incident response process—guided by NIST and US-CERT best practices—ensures rapid investigation, containment, eradication, and recovery. Notification of a data breach or security incident is made within 48 hours, with technical support available 24/7/365. For critical (P1) incidents, Tenable's response time objective is under 2 hours, ensuring swift action to protect customer environments.
• Incident management type: Supplier-defined controls
• Incident management approach: Tenable maintains a clearly defined incident response and management process, aligned with NIST and US-CERT frameworks, and reviewed annually. Pre-defined processes exist for common events such as DDoS attacks, data breaches, and ransomware. Users report incidents via Tenable Technical Support, available 24/7 (https://www.tenable.com/support#contact-support), or through designated data breach notification contacts. Incident reports are communicated to affected parties within 48 hours by email, detailing incident facts, mitigation steps, and recommended actions. Tenable documents and tracks incident activities, ensuring transparency and compliance with regulatory requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 days access to the platform with a limited asset count.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Tuesday 23 April 2024
• What the ISO/IEC 27001 doesn’t cover: The services being resold are covered by their own ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 15f64ae8-0b55-404e-85e1-30205266c64d
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.