HOWELL TECHNOLOGY GROUP LIMITED

Verkada - Secure Hybrid Cloud platform, providing physical security technologies delivered by HTG

Verkada provides a unified, hybrid-cloud security platform integrating video surveillance (CCTV), access control, and sensors. By eliminating NVRs/servers, it simplifies management through a single pane of glass. Featuring edge-based AI, 10-year hardware warranties, and low-bandwidth architecture, Verkada ensures scalable, secure, and cost-effective physical security for modern businesses. Delivered by HTG.

Features

• Centralised, single pane of glass management solution for all devices.
• Real-time actionable insights, AI advanced data & analytics.
• End-to-End encryption, with no port forwarding or VPNs required.
• Single Sign-On and SCIM for automated user provisioning.
• Simple installation with Power over Ethernet hardware.
• Automatic firmware updates and system health monitoring.
• Complements Microsoft security and compliance ecosystems.
• Scalable architecture supporting multi-site, enterprise deployments
• 10 year warranty 1, 3, 5 and 10 year licenses.
• Easy adoption for organisations standardised on Microsoft platforms.

Benefits

• Faster incident response with real-time visibility and alerts.
• Easy adoption for organisations standardised on Microsoft platforms
• Unified security platform reduces vendor complexity
• Supports SCIM user provisioning from Microsoft Entra ID
• Simplified installation and maintenance saves time and resources
• Reduced security management overhead through cloud-based operations.
• Improved safety using AI‑driven detection and analytics

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

939705094571935

Contact

Niall Quinn
03304609828
info@htg.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Azure, M365 and Verkada One
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • All users must have enforced multi‑factor authentication enabled.
  • Devices must run supported Windows or macOS operating systems.
  • Internet connectivity required for monitoring and policy enforcement.
  • Supported browsers required for accessing security dashboards.
  • Admin accounts must follow least‑privilege and conditional access rules.

User support

• Email or online ticketing support: Yes
• Support response times: "P1 (Critical) - Service not available (all users and functions unavailable) ; Response Time (Business Hours): 30 Minutes ; Resolution Time (Business Hours): 4 Hours; P2 (High) - Significant degradation of service ; Response Time (Business Hours): 1 Hour ; Resolution Time (Business Hours): 8 Hours; P3 (Medium) - Limited degradation of service ; Response Time (Business Hours): 4 Hours ; Resolution Time (Business Hours): 16 Hours; P4 (Low) - Service requests / non-critical issues; Response Time (Business Hours): 8 Hours ; Resolution Time (Business Hours): 72 Hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is designed to be accessible, inclusive, and easy to use for as many people as possible. It can be operated using a keyboard and is compatible with screen readers and other common assistive technologies, helping users who rely on alternative input or output methods to communicate effectively.; ; The chat interface uses clear, readable text with sufficient colour contrast, and it supports browser zoom and text resizing without loss of functionality or readability. Users are able to interact with the chat at their own pace, as it does not rely on audio cues, flashing content, or time-limited responses that could create barriers for some individuals.; ; The web chat works across modern browsers and devices and does not require specialist software to access. Where possible, instructions and prompts are written in plain English to ensure clarity and ease of understanding.; ; If a user is unable to use the web chat or requires additional assistance, alternative contact options are clearly signposted on the website, allowing users to choose the method of communication that best suits their needs.; ; We are committed to continually improving the accessibility of our digital services and welcome.
• Web chat accessibility testing: We have tested our web chat using keyboard-only navigation, screen readers, and browser-based accessibility tools. Where possible, this has included feedback from users who rely on assistive technologies. Testing is reviewed regularly, and findings are used to make ongoing improvements.
• Onsite support: Yes, at extra cost
• Support levels: Overwatch Core (IT support, SOC, backups, device & identity protection); Overwatch Elite (advanced security, threat hunting, insider risk, SaaS protection); Azure Managed Services Tier 1 & Tier 2; Add‑on services (ISO27001, onsite support, connectivity, hardware/software supply); ; Costs; ; £45 per user per month for <25‑user Overwatch; Up to £65 per user per month previously used; Technical Account Manager / Cloud Support Engineer; ; HTG does provide dedicated technical support, higher‑level engineers, SOC analysts, and strategic advisors (Virtual CIO) which together function as:; ; Technical Account Manager (strategic oversight); Cloud Support Engineer (Azure/M365 technical support)
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: HTG Overwatch is a managed security service built on Microsoft 365. Getting users started begins with helping them understand the service’s purpose and how it strengthens their security posture through a Zero Trust approach. Overwatch is centred on three pillars: Secure, Protect, and Recover. It secures identities, devices, and access using recognised frameworks such as CIS, NIST, and NCSC. It protects businesses through continuous monitoring, threat detection, and 24/7 security operations. It also ensures recovery with air‑gapped backups and rapid restoration options.; ; Supporting new users involves assessing their existing Microsoft 365 setup, including licensing, MFA usage, device management, and key security concerns. Because Overwatch builds on Microsoft 365’s native capabilities, each organisation’s starting point differs. Users are guided through the onboarding process, which includes an environment assessment, Zero Trust configuration, deployment of monitoring and protection tools, and establishing recovery procedures.; ; Once onboarded, users learn what alerts to expect, how to respond to notifications, and what HTG manages on their behalf. Their needs are mapped to Overwatch features, whether compliance, ransomware resilience, or lack of internal IT resources. Finally, users are supported in taking next steps such as licensing reviews or scheduling an initial assessment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: When an HTG contract ends, customers retain full control and ownership of their data, as HTG does not store customer data outside the customer’s own Microsoft 365 or on‑premises environment. All data remains within the customer’s systems, meaning users can directly export or extract their information at any time without relying on HTG‑hosted storage. Where HTG acts as a data processor, all data handling, including extraction, transfer, and deletion, follows the customer’s explicit instructions under the Data Processing Agreement, aligned with Article 28 of the UK GDPR. ; HTG’s offboarding processes support customers in retrieving all necessary data by providing mailbox conversions, delegate access, email forwarding, OneDrive ownership transfers, and, where requested, user‑data backups before accounts are disabled. These procedures ensure that customers can fully extract email, file, and account‑based content before offboarding completes. ; The HaloPSA automated offboarding wizard further enables controlled extraction by offering configurable options for mailbox access, forwarding, and scheduled deprovisioning.; Once extraction is complete, HTG performs secure data disposal, including removal from backups under defined retention policies and full documentation of all deletion actions.
• End-of-contract process: At the end of an HTG contract, the service enters a structured offboarding phase designed to maintain security, ensure continuity, and give the customer full control of their environment. HTG begins by notifying the customer of the contract end date and confirming whether they wish to renew, extend, or proceed with termination. If the customer chooses not to renew, HTG schedules a formal offboarding process.; ; During offboarding, HTG removes its administrative access, monitoring tools, and security automations from the customer’s Microsoft 365 tenant. Any policies, configurations, or baselines that were applied as part of Overwatch are reviewed with the customer to determine which should remain in place and which should be reverted. HTG also hands over documentation outlining the current security posture, recommended next steps, and any risks the customer should be aware of once managed protection ends.; ; Air‑gapped backups and recovery systems are transitioned according to the customer’s preference, ensuring they retain ownership of their data. Once all access is removed and responsibilities are transferred, HTG formally closes the service relationship. The customer continues operating independently or with a new provider, with no ongoing monitoring or incident response from HTG.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: HTG makes its onboarding and offboarding documentation accessible through several structured and centralised channels. Internally, staff access a dedicated onboarding portal containing company information, policies, IT tools, office guidance, and required first‑week tasks, ensuring new starters have everything in one place. [; ; HTG also provides downloadable documentation packs such as onboarding guides and process documents, outlining responsibilities, timelines, training, hardware setup, and cultural expectations. These files are stored in shared repositories and are distributed to new employees or clients as required. ; ; For customers using managed services like Overwatch, HTG supplies structured onboarding materials that detail access requirements, discovery tasks, timelines, and technical configuration steps. These documents are delivered through project kick‑off sessions, email links, and stored in HaloPSA. ; ; Offboarding processes are supported by clear, step‑by‑step workflow documentation, including mailbox handling, licence removal, data transfer, and remote or physical device actions. These are accessible through templates and HaloPSA’s offboarding wizard. ; ; HaloPSA underpins much of this accessibility by storing forms, project plans, automations, and audit trails, ensuring both HTG teams and customers can access onboarding and offboarding documentation easily and consistently

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Capacity planning and resource isolation ensure users aren’t affected by demand from others. The service is built on scalable cloud infrastructure that automatically adjusts compute, storage, and security workloads as demand increases. Each customer’s environment is logically separated, preventing another organisation’s activity from consuming their resources or impacting performance. Monitoring systems track load, response times, and security operations to maintain consistent service levels. When thresholds are approached, additional capacity is provisioned to keep performance stable. This combination of isolation, automation, and real‑time scaling guarantees users receive reliable protection regardless of overall demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics focus on visibility, performance, and security outcomes. Users receive regular reporting on threat detections, incident response actions, and remediation times. Metrics include the number of blocked attacks, policy compliance status, device health, identity protection events, and configuration drift from security baselines. Overwatch also provides backup integrity checks, recovery readiness, and success rates for automated protections. These metrics help organisations understand their security posture, track improvements, and demonstrate compliance. Reports are delivered in clear, actionable formats so users can see exactly how the service is protecting their environment and where further optimisation may be beneficial.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Verkada, Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data by requesting a full data handover during the offboarding process. HTG provides access to all customer‑owned information, including security reports, configuration documentation, and backup data. Export methods depend on the type of data: Microsoft 365 content is exported using native tools such as SharePoint, Exchange, and OneDrive export features, while backup data is transferred to customer‑controlled storage. HTG ensures all exports follow security and compliance requirements, confirms successful transfer, and then removes its access. After export, the customer retains full ownership and control of all data with no ongoing dependency on HTG.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: HTG guarantees a high level of service availability designed to ensure continuous protection and monitoring for all customers. The Overwatch platform is built on resilient cloud infrastructure with redundancy across compute, storage, and security services. As part of the service commitment, HTG typically targets 99.9% availability, ensuring that monitoring, alerting, and security automation remain operational with minimal interruption. This availability level covers core functions such as threat detection, policy enforcement, and access to security dashboards.; ; If availability drops below the guaranteed threshold, HTG provides a structured service credit model. Service credits are applied to the customer’s next billing cycle and are calculated based on the percentage of downtime experienced relative to the monthly service fee. The more significant the outage, the higher the credit applied. HTG documents all incidents, communicates transparently with affected customers, and verifies credit eligibility as part of its service review process.; ; This SLA framework ensures customers receive predictable, reliable service and financial reassurance if performance falls short. Combined with proactive monitoring and automatic scaling, HTG’s availability commitment helps maintain consistent security coverage and operational stability for every customer environment.
• Approach to resilience: HTG’s service is designed with layered resilience to ensure security operations continue even during faults, outages, or unexpected events. The architecture follows the government’s Asset Protection and Resilience principle by combining strong data protection, redundancy, and controlled recovery processes. Core security functions run on distributed cloud infrastructure with automatic failover, meaning monitoring, alerting, and policy enforcement remain active even if a component becomes unavailable. Workloads scale dynamically to maintain performance during high demand, and customer environments are logically isolated to prevent cross‑tenant impact.; ; Data is protected through encrypted storage, strict access controls, and resilient backup mechanisms. Air‑gapped backups ensure recovery remains possible even in the event of ransomware or catastrophic failure. Operational processes include continuous health monitoring, integrity checks, and proactive remediation to maintain service continuity.; ; HTG also uses resilient datacentre arrangements that include geographic redundancy, power and network failover, and hardened physical security. Detailed datacentre architecture, including specific locations and configurations, is available on request for security‑vetted customers.; ; Together, these measures ensure the service remains available, secure, and recoverable, even under adverse conditions, aligning with recognised cloud security principles and industry best practice.
• Outage reporting: HTG reports service outages through a structured and transparent communication process designed to keep customers informed and supported. When an outage occurs, HTG’s monitoring systems detect the disruption and trigger internal alerts for rapid investigation. Customers are notified through direct email alerts, which provide details about the issue, its impact, and ongoing remediation efforts. These updates continue until the service is fully restored.; ; HTG does not operate a public status dashboard, as outage and infrastructure details are shared only with affected customers for security reasons. Instead, communication is handled through controlled channels to ensure accuracy and confidentiality.; ; For organisations that require automated monitoring, HTG can provide API‑based service status information on request, allowing integration with internal dashboards or ITSM tools. This enables customers to track availability and receive machine‑readable updates without exposing sensitive operational data publicly.; ; After resolution, HTG issues a follow‑up summary outlining the cause, actions taken, and any preventive measures. This approach ensures customers remain informed throughout the incident while maintaining strong security and operational integrity.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: HTG restricts access to management interfaces and support channels through strict identity, authentication, and role‑based controls. Administrative access is limited to authorised HTG personnel using least‑privilege permissions, enforced multi‑factor authentication, and secure, audited access pathways. Customer environments are isolated, ensuring no cross‑tenant visibility. All management actions are logged and monitored for unusual activity. Support channels require verified customer authentication before any sensitive information or actions are discussed. Privileged operations follow controlled workflows with approval and oversight. These measures ensure only validated, authorised individuals can access management functions or provide support, maintaining strong security and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: HTG follows a structured set of information security policies and processes designed to protect customer data, maintain service integrity, and align with recognised industry standards. Core policies include access control, data protection, incident response, vulnerability management, and secure configuration management. Access to customer environments is strictly limited, logged, and based on least‑privilege principles. All data handled during service delivery is protected through encryption, controlled retention, and secure sanitisation processes.; ; Operational processes include continuous monitoring, threat detection, and regular security reviews to ensure controls remain effective. HTG also follows formal change‑management procedures to prevent unauthorised or risky modifications. Incident response processes define how security events are identified, contained, investigated, and communicated to customers.; ; HTG’s practices align with widely accepted frameworks such as NCSC guidance, CIS benchmarks, and Zero Trust principles. Policies covering business continuity, backup integrity, and recovery ensure resilience even during disruptions. Staff undergo background checks, security training, and role‑based access reviews to maintain a strong security culture.; ; More detailed policy documentation, including specific technical controls and governance structures, is available to customers on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: HTG uses a structured configuration and change‑management process to maintain control, security, and consistency across all service components. Every component, such as policies, integrations, monitoring agents, and administrative accounts, is recorded in an asset register and tracked from deployment through retirement. Changes follow a formal workflow that includes impact analysis, security review, approval, and documented implementation. Each proposed change is assessed for potential security implications, including effects on access control, monitoring coverage, compliance alignment, and customer isolation. Only authorised personnel can implement approved changes, and all modifications are logged, reviewed, and periodically audited to ensure ongoing security and stability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: HTG uses a continuous vulnerability management process to identify, assess, and remediate threats. Potential threats are evaluated through automated scanning, configuration monitoring, threat‑intelligence feeds, and analysis of emerging risks. Information is sourced from vendors, security advisories, industry threat‑intelligence networks, and government bodies such as NCSC. When vulnerabilities are identified, they are prioritised based on severity, exploitability, and customer impact. Critical patches are deployed as quickly as possible, typically within defined SLA windows to minimise exposure. Lower‑risk issues follow scheduled maintenance cycles. All actions are logged, reviewed, and validated to ensure consistent protection across the service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: HTG uses continuous protective monitoring to detect and respond to potential compromises. Threats are identified through real‑time analytics, behavioural monitoring, anomaly detection, and alerts from integrated security tools. When a potential compromise is detected, analysts investigate immediately, validate the threat, and take containment actions such as isolating devices, blocking accounts, or enforcing policy changes. Confirmed incidents trigger a full response process, including remediation and customer notification. HTG responds to high‑severity incidents within minutes, ensuring rapid containment and minimal impact. All actions are logged, reviewed, and used to strengthen future monitoring and detection.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: HTG uses a structured incident management process with predefined workflows for common events such as account compromise, malware detection, policy violations, and suspicious activity. These playbooks ensure rapid, consistent handling and clear escalation paths. Users can report incidents through the support portal, email, or their designated HTG contact, where reports are logged and triaged immediately. Once an incident is confirmed, HTG investigates, contains the threat, and communicates updates throughout the process. After resolution, customers receive a written incident report detailing the cause, actions taken, impact, and recommended improvements, ensuring transparency and continuous security enhancement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Friday 17 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS
• ISO 9001 accreditation date: Friday 10 January 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5325be99-d1a2-4337-bfdc-72ea9867329d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 96533b1b-2d3e-4bb1-92fa-84171e59f71c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.