SECURE NEXUS LTD

SASE - Secure Access Service Edge

Secure Nexus SASE is a cloud-delivered security and connectivity service that provides secure, identity-driven access to applications, data, and the internet from anywhere. It unifies zero trust access, secure internet, SaaS visibility, and SD-WAN into a single fully managed platform.

Features

• Cloud-delivered SASE platform replacing legacy VPNs and firewalls
• Zero Trust Network Access with identity-driven least-privilege controls
• Secure Internet Access blocking malicious websites and online threats
• SaaS application visibility and security policy enforcement
• Software-defined WAN for optimised resilient secure connectivity
• Centralised cloud management for users devices policies and access
• Encrypted connectivity for users devices branches and cloud applications
• Real-time threat visibility with proactive security monitoring
• Direct-to-cloud access improving remote and hybrid performance
• Fully managed UK-based service with configuration monitoring and support

Benefits

• Securely access applications and data from anywhere without traditional VPNs
• Reduce network complexity by consolidating security and connectivity services centrally
• Improve user productivity with faster direct-to-cloud application performance for users
• Enforce consistent security policies across users devices locations automatically globally
• Simplify remote and hybrid working without complex on-premise infrastructure management
• Gain real-time visibility into user activity applications and security risks
• Strengthen compliance through identity-based access controls and continuous monitoring capabilities
• Reduce cyber risk by blocking malicious internet and cloud-based threats
• Lower operational overhead through a fully managed cloud-delivered security service
• Support scalable growth without deploying additional hardware or site appliances

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

941571384880265

Contact

Raymond Setchfield
07973573734
tender@securenexus.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Software-defined networking (SDN)

  Network management

  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Secure Nexus SASE is a cloud-delivered service and requires a reliable internet connection for users and sites. Planned maintenance is carried out within the cloud platform and designed to be non-disruptive, with advance notice provided where applicable. Support is delivered remotely and does not require specific on-premise hardware, although compatible endpoint devices and supported operating systems are required.
• System requirements:
  • Supported operating systems including Windows macOS iOS Android ChromeOS
  • Reliable internet connectivity for users devices and sites
  • Lightweight client installed on supported user devices
  • Browser-based access supported for selected zero trust applications
  • No on-premise firewalls or VPN appliances required
  • Cloud-based management portal accessible via modern web browsers
  • Identity provider integration for user authentication and access control
  • Supported endpoint hardware capable of running standard security agents
  • TLS encryption supported for secure communications
  • Customer administrator access for policy management and reporting

User support

• Email or online ticketing support: Yes
• Support response times: P1 - communication within 15 minutes; P2 - communication within 1 working hour; P3 - communication within 2 working hours; P4 - communication within 8 working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We typically create dedicated client-specific Teams channels, enabling direct communication with our support team.
• Web chat accessibility testing: Secure Nexus uses Microsoft Teams as its primary real-time communication and support channel. Microsoft Teams is a mature, enterprise collaboration platform with built-in accessibility support and has undergone extensive accessibility testing by Microsoft, including with users of assistive technologies such as screen readers, keyboard-only navigation, and speech recognition tools.
• Onsite support: No
• Support levels: All managed clients are assigned a named Technical Account Manager (TAM) who acts as the primary point of contact for service governance, escalation, and continual improvement.; Access to cloud support engineers and security specialists is included as part of service delivery, with Premium tiers offering deeper engagement and strategic oversight.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Secure Nexus supports service onboarding through a structured, managed approach. Users are onboarded remotely with guided configuration, user setup, and policy definition. Administrators receive online walkthrough sessions, written documentation, and configuration guidance. End users are supported with simple installation instructions and usage guides. Onsite training can be provided where required by agreement, although most onboarding and training is delivered remotely to minimise disruption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, administrators can export configuration data, user lists, access policies, and security reports via the management portal or supported APIs. Data is provided in standard, machine-readable formats. Secure Nexus supports assisted extraction on request and confirms secure deletion of service data after agreed retention periods.
• End-of-contract process: At the end of the contract, the Secure Nexus SASE service is offboarded in a controlled manner. User access is disabled, policies are decommissioned, and the service is securely withdrawn. Customers can export their configuration data, user information, and security reports before termination. Following agreed retention periods, service data is securely deleted.; ; The contract price includes service delivery, cloud platform access, configuration, monitoring, support, and standard onboarding and offboarding. Any additional services such as extended data retention, bespoke reporting, onsite support, or additional consultancy are agreed separately and charged as additional costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in accessible digital formats, including web-based documents and downloadable PDFs. Documentation is written in clear language, structured for screen reader compatibility, and usable with keyboard navigation. Materials can be accessed remotely at any time and alternative formats are available on request to support users with accessibility needs.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service supports the full Harmony SASE client, providing comprehensive zero trust access, secure internet inspection, and detailed policy enforcement. The mobile service offers lightweight protection focused on secure connectivity and access, with some advanced inspection and configuration features limited by mobile operating system controls.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, cloud-based management portal accessed through a standard web browser. Administrators use a central dashboard to configure access policies, manage users and devices, monitor connectivity, and review security events. End users interact through a lightweight client that operates transparently in the background, requiring minimal user input.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible through a secure, cloud-based management portal using a standard web browser for administrators, and a lightweight client for end users on supported devices. Administrators can configure access policies, manage users and devices, and monitor security events. End users can securely access approved applications, data, and internet services but cannot modify security policies or bypass enforced controls.
• Accessibility testing: The service interface is web-based and designed to align with common accessibility standards supported by modern browsers. Interface testing has been carried out using keyboard navigation, screen reader compatibility checks, and high-contrast display modes. Where third-party platform interfaces are used, Secure Nexus relies on the underlying vendor’s accessibility testing and published conformance statements, and provides reasonable adjustments and support guidance where required.
• API: Yes
• What users can and can't do using the API: The service provides API access through the underlying SASE platform for authorised administrators.; ; Administrators can use the API to automate user onboarding, device registration, policy assignment, and reporting integration during service setup. Ongoing changes such as updating access policies, managing users or groups, and retrieving security events can also be performed via the API.; ; API access is role-based and restricted to supported functions exposed by the platform. Core security controls, global configuration, and platform availability settings cannot be modified via the API and must be managed through the web interface to maintain service integrity and security assurance.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is delivered using a multi-tenant, cloud-native SASE platform designed to scale elastically based on demand. Capacity, compute, and inspection resources are dynamically allocated across globally distributed points of presence, ensuring performance isolation between customers. Traffic is segmented logically, and service policies are enforced per tenant, preventing one customer’s usage from impacting another’s performance or availability.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides operational and security metrics through a central management dashboard and reporting interfaces. Metrics include user and device connectivity status, access activity, policy enforcement actions, threat detection events, blocked internet and SaaS activity, and service availability. Reporting supports real-time visibility and historical analysis to help administrators monitor performance, security posture, and service effectiveness.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Checkpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data through the secure cloud management portal or supported APIs. Administrators can download user information, configuration settings, access policies, and security reports in standard, machine-readable formats such as CSV or JSON. Secure Nexus can also assist with data export on request as part of the offboarding process.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats:
  • Native file formats
  • Scripting
  • GPO Deployment

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is delivered on a cloud-native SASE platform designed for high availability, using multiple geographically distributed points of presence and built-in redundancy. Secure Nexus targets 99.9% service availability per calendar month, excluding scheduled maintenance.; ; Availability is monitored continuously. If availability falls below the agreed level, service credits are applied in line with the contract SLA. Credits are calculated as a percentage of the monthly service charge and applied to the next invoice. Planned maintenance is communicated in advance and does not count toward availability calculations.
• Approach to resilience: The service is built on a cloud-native SASE architecture designed for resilience and continuity. Security and connectivity functions are delivered from multiple geographically distributed datacentres, providing redundancy and automatic failover. Traffic is dynamically routed to the nearest available point of presence, ensuring continued service during component or site failures. Platform capacity scales elastically to absorb demand spikes without service degradation. Detailed datacentre locations, certifications, and resilience controls are available on request to meet government asset protection and resilience assurance requirements.
• Outage reporting: Secure Nexus reports service outages through clear, timely, and transparent communication channels.; ; When an outage or service degradation is detected, Secure Nexus raises an incident through its monitoring and alerting systems. Affected customers are notified promptly via agreed communication channels, including the Secure Nexus service portal and dedicated Microsoft Teams channels.; ; Status updates are provided at regular intervals, detailing the nature of the issue, affected services, current impact, and remediation progress. Where relevant, estimated restoration timelines are shared.; ; Following resolution, Secure Nexus provides a post-incident summary outlining root cause, actions taken, and any preventative measures implemented. Availability metrics and SLA impact are reviewed as part of regular service reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Secure Nexus restricts access to management interfaces and support channels using strong identity and access controls aligned to our ISO/IEC 27001 certified ISMS. Access is enforced through role-based access control (RBAC), ensuring users can only view or perform actions appropriate to their role. Multi-factor authentication (MFA) is mandatory for all management portals. Privileged access is limited, approved, and regularly reviewed. Support channels, including Microsoft Teams, are restricted to authorised client users and Secure Nexus staff, with client-specific channels and controlled membership. All access and administrative actions are logged, monitored, and audited to maintain security and accountability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Secure Nexus follows a formal, audited Information Security Management System (ISMS) and is ISO/IEC 27001 certified, ensuring information security is embedded across governance, operations, and service delivery.; ; Information Security Policies; ; Secure Nexus maintains documented and approved policies covering:; ; Information security and risk management; Access control, identity management, and MFA; Data protection, encryption, and retention; Incident response and breach management; Supplier and third-party assurance; Change, patch, and vulnerability management; Business continuity and disaster recovery; ; All policies are version-controlled, reviewed at least annually, and updated in response to risk, regulatory change, or material service updates.; ; Overall responsibility for information security sits with senior management, supported by an Information Security Officer (ISO role) who oversees the ISMS. Security risks, incidents, audit findings, and improvement actions are reported through management reviews and tracked to closure. Significant issues are escalated to leadership in line with defined thresholds.; ; Policy compliance is enforced through mandatory staff training, role-based access controls, documented procedures, and continuous monitoring. Regular internal audits, risk assessments, and management reviews are conducted as part of ISO 27001 requirements, alongside external certification audits. Non-conformities are formally recorded, remediated, and revalidated.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Secure Nexus follows ISO/IEC 27001 certified configuration and change management processes. All service components, including cloud services, backup policies, integrations, and access controls, are recorded within secure service management systems and tracked throughout their lifecycle, from onboarding to decommissioning. Configuration baselines are defined, version-controlled, and auditable.; ; All changes follow a formal change process and are assessed for operational, security, and compliance impact before approval. Security-impacting changes are reviewed against access control, encryption, availability, and recovery requirements. Emergency changes are controlled and retrospectively reviewed to ensure continued security, stability, and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Secure Nexus operates a vulnerability management process aligned to our ISO/IEC 27001–certified ISMS. Potential threats are identified through continuous vulnerability scanning, configuration reviews, and risk assessments, with findings prioritised by severity and exploitability. Security patches are deployed according to risk, with critical vulnerabilities addressed urgently and lower-risk updates scheduled through planned maintenance. Emergency patching is used where active exploitation is identified. Threat intelligence is sourced from vendor security advisories, cloud provider alerts, CVE databases, CERT notifications, and security partners. All remediation actions are logged, tracked, and reviewed to ensure ongoing security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Secure Nexus operates protective monitoring aligned to our ISO/IEC 27001 certified ISMS. Potential compromises are identified through continuous log monitoring, security alerting, anomaly detection, and vendor platform alerts across service components. When a potential compromise is detected, incidents are triaged, contained, and investigated using defined response procedures, with escalation to senior security staff where required. Affected customers are notified in line with agreed communication and incident processes. Security incidents are responded to immediately upon detection, with critical incidents prioritised for rapid containment and remediation, followed by root-cause analysis and corrective actions.
• Incident management type: Supplier-defined controls
• Incident management approach: Secure Nexus operates formal incident management processes aligned to our ISO/IEC 27001 certified ISMS. Pre-defined response procedures exist for common events, including security incidents, service outages, data protection issues, and access-related events. Users report incidents via the Secure Nexus service desk, customer portal, or dedicated Microsoft Teams support channels. Incidents are logged, prioritised, and triaged based on impact and severity, with defined escalation paths. Customers receive timely updates during incident resolution. Following closure, Secure Nexus provides incident reports detailing root cause, impact, actions taken, and preventative measures, supporting transparency, assurance, and continual improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free evaluation is available for up to 5 endpoints for one month. It includes agent deployment, basic monitoring, threat detection, portal access, and standard reporting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 35%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 8 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2c86e82a-63f0-4e89-b438-ad51dc5732ec
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 215657ea-50f0-4c50-ba7f-eaffeb5c3760
• Other security certifications: Yes
• Any other security certifications:
  • AWS Certified Security
  • Azure AZ500 Security Engineer
  • GCP Professional Cloud Security Engineer
  • JumpCloud Certified Advanced
  • IASME Cyber Essentials Assessor

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.