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FuturePaths

Supplier Performance and Assurance

Independent oversight to assure supplier performance, service quality and contractual outcomes across complex delivery environments. We assess performance, risks and dependencies, strengthen governance, and provide clear assurance to senior stakeholders. The service improves transparency, accountability and outcomes while reducing delivery risk and supporting effective supplier management and continuous service improvement.

Features

  • Independent supplier performance assessment and assurance
  • Contractual and service level performance analysis
  • KPI, SLA and experience based reporting
  • Risk, dependency and issue identification
  • Governance, controls and assurance framework setup
  • Multi supplier performance coordination
  • Executive level assurance reporting and recommendations

Benefits

  • Improved visibility of supplier performance and risk
  • Increased accountability and transparency
  • Early identification of delivery and service issues
  • Reduced commercial and operational risk
  • Stronger governance and control across suppliers
  • Better decision making through trusted assurance
  • Improved service quality and value for money

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 4 7 2 7 1 0 6 7 2 6 7 2 6 4

Contact

FuturePaths Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis

Service scope

Service constraints
FuturePaths provides this service as an advisory and assessment engagement. It does not include operational service delivery, tool configuration or ongoing managed support. Delivery is primarily remote, with onsite working by agreement. Access to relevant service documentation, data and stakeholders is required to complete the assessment.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
This service is delivered as a fixed term consultancy engagement rather than an ongoing support service. During the engagement, clients have access to their assigned Senior Consultant and Executive sponsor via agreed project governance, meetings and email. There are no tiered support levels, SLAs or out of hours support for this service. Any additional support or follow on work is provided under a separate statement of work and priced using the FuturePaths SFIA aligned rate card.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Government Digital and Data Roles

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,100.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.