ARRIBATEC UK LTD

EverQuery Legacy System Hosting

WWorking with our partner QuickThink Cloud , Arribatec offers EverQuery, a secure,
browser-based SaaS platform that enables
organisations to safely interrogate,
analyse and export data from
complex ERP and legacy systems. It
delivers pre-defined, governed
queries to non-technical users,
including access to linked documents,
without requiring direct database
access.

Features

• Role-based access control for users, queries, and admin actions.
• Multi-tenant isolation to segregate data and configurations securely.
• Parameterised SQL execution for controlled, repeatable query runs.
• Query library management create, edit, version, and restore.
• Report designer and viewer for reusable outputs and dashboards.
• Audit logging of user actions and query execution events.
• API authentication via JWT and tenant-scoped API keys.
• Tenant IP allowlist/blocklist with CIDR support and enforcement.
• Country allowlist enforcement using GeoIP lookup capabilities.
• Rate limiting to reduce abuse and protect availability.

Benefits

• Improves governance with auditable actions and controlled access.
• Reduces risk through tenant separation and least-privilege controls.
• Allows Legacy Systems to be decommissioned safely
• Cuts manual reporting by standardising outputs and templates.
• Supports compliance via logging, traceability, and access controls.
• Enables secure integrations using API keys and scoped endpoints.
• Improves resilience with rate limiting and transient fault handling.
• Simplifies administration through central tenant and security settings.
• Reduces errors via parameterised queries and consistent execution.
• Supports remote access policies using IP and country restrictions.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

947535453068329

Contact

Allan Burrows
0333 444 1005
sales.uk@arribatec.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Relational Database Management Systems
  • Low-Code Database Management Systems
  • Navigational Database Management Systems
  • Fixed Record Database Management Systems
  • Object-Oriented Database Management Systems
  • Multivalue Database Management Systems
  • Non-Schematic Database Management Systems
  • Document-Oriented Database Systems
  • Key-Accessible Database Systems
  • Graph Database Management Systems
  • In-Memory Shared Data Managers
  • Data Lake Management Systems

  Database administration and development

  • Database Development and Optimization

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Access Infrastructure Software
  • Composite Data Framework Software
  • Master Data Intelligence Software
  • Metadata Management Software
  • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Modern, supported browser; technology required.
• System requirements:
  • Modern web browser (Edge/Chrome/Firefox) with JavaScript enabled.
  • Network access to EverQuery frontend and API endpoints.
  • TLS/HTTPS permitted through buyer network proxies/firewalls.
  • Single Sign-On licence if using Microsoft Entra ID.
  • API key management process for integrations and external clients.
  • Excel desktop and support for ExcelFlux add-in (if needed).

User support

• Email or online ticketing support: Yes
• Support response times: Our response time is 1 hour, which is; the same at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None so far.
• Onsite support: Yes, at extra cost
• Support levels: All our cloud hosting solutions come; with full managed service support.; The support levels are calculated; based on the size of the system and; its complexity, but there are gradual; increases depending on the number; of users, complexity, etc. as might be; expected. These are documented in; the associated documentation. All; contracts include Technical Project; Management, Account Management; & Cloud Support as standard.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We help users get started quickly; through a structured onboarding; process designed for public sector; organisations. Each customer; receives an initial setup and; configuration, including secure; environment provisioning and user; access configuration. We work with; administrators to define roles,; permissions and query groups aligned; to the same organisational policies as; the legacy system. Predefined; queries are supplied as part of; onboarding, allowing users to access; value immediately without needing; technical skills. Where required,; additional queries can be created or; tailored to customer needs. Users are; supported with clear documentation; and guided walkthroughs covering; logging in, running queries, filtering; results, viewing documents and; exporting data. The service is intuitive; and browser-based, so no local; installation or specialist configuration; is required. We provide responsive; support during onboarding to resolve; questions quickly and ensure users; are confident using the service.; Optional follow-up sessions can be; provided to introduce advanced; features and best practices. This; approach ensures users are; productive from day one, with minimal; disruption and low training overhead.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can extract data in two ways.; First, because EverQuery runs; queries against the buyer’s own; databases, the underlying source; data remains in their control and can; be accessed directly using their; normal database tools and processes.; Second, users can export query and; report results from the EverQuery; interface (for example to Excel/CSV; where available) or retrieve results via; the API by executing saved queries; with parameters and downloading the; returned dataset. On contract end, the; buyer can also request an export of; their original database (unchanged) or; the EverQuery-managed; configuration data (for example saved; queries, parameters, report; definitions, and audit logs) for their; tenant, subject to agreed off-boarding; procedures and security controls.
• End-of-contract process: At the end of the contract, customers; retain full control over their data. Prior; to contract expiry, we work with the; customer to confirm whether they; wish to renew the service, transition; to a new arrangement, or exit the; platform. If the service is not renewed,; we support an orderly off-boarding; process. Customer data can be; securely exported in agreed formats; to enable retention, migration, or; archival in line with organisational and; regulatory requirements. Access to; the service is then disabled to prevent; further use. All customer data hosted; within the EverQuery environment is; securely deleted after a mutually; agreed retention period, in; accordance with contractual terms,; data protection legislation, and; industry best practices. Deletion; activities are logged and can be; confirmed on request. There are no; proprietary lock-ins that prevent; customers from moving away from; the service. The process is designed; to be transparent, controlled, and; compliant, ensuring customers can; exit confidently without operational; risk or data loss.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Menu disappears when returning data; to maximise screen real estate. It can; be recalled at any time.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Description of service interface; EverQuery provides a web-based; user interface and a REST API. The; web UI supports authentication,; tenant administration, query and; report management, execution and; results viewing/export. Administrative; screens cover users, roles, access; control, security settings and audit; logs. The REST API exposes JSON; endpoints under /api, including login,; query and report operations, tenant; and settings management and an; external integration surface for API; key clients. Authentication uses JWT; bearer tokens for interactive users; and API keys for integrations.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None as yet, but have significant; capacity to conduct co-operative; testing.
• API: Yes
• What users can and can't do using the API: EverQuery’s API lets authenticated; clients interact with the platform over; HTTPS using JSON. Interactive users; authenticate with JWT bearer tokens,; then can retrieve permitted queries; and reports, execute queries with; parameters, and access tenant; scoped configuration allowed by their; role (for example, administrators can; manage users, RBAC assignments,; connections, and security settings).; The API also supports audit and; security features such as viewing; access telemetry, managing IP; allow/block rules, and configuring; tenant security enforcement, subject; to role restrictions (ADMIN or; UBER_ADMIN). For integrations,; EverQuery exposes an API-key; interface intended for external tools; (for example ExcelFlux Add-In or; Power BI). API-key clients can list; available saved queries for their; tenant, retrieve query definitions; (including parameters and column; metadata), and execute those queries; by supplying parameter values.; Results are returned as structured; tabular data. What clients can’t do; depends on policy and role. Non; admins can’t access admin endpoints; or cross tenant boundaries. API keys; are tenant-scoped and don’t grant; RBAC administration or user; management. Queries may be; blocked from destructive SQL; statements by tenant policy, and; execution is constrained by; configured timeouts and maximum; row limits.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users customise EverQuery primarily; through configuration, access controls; and content. Administrators can; create and manage tenants and; users, assign roles,and define data; roles and query groups so different; user cohorts see only approved; queries and reports. They can build; and maintain a curated query library:; create queries, define parameter sets,; add descriptions and categories,; configure result columns (visibility,; headers, and formatting), and use; version history to track changes and; restore prior versions. Service; connectivity is configurable:; administrators can register database; connections per tenant (including a; primary/default connection) so; queries execute against the correct; data sources without changing; application code. Query execution; behaviour can be tuned per tenant; using engine settings such as; maximum rows returned, execution; timeout, caching options and whether; potentially destructive SQL is blocked.; Security controls are also; customisable. Tenants can enforce IP; allowlists/blocklists with CIDR rules,; optionally add country allowlist; enforcement using GeoIP lookups; and manage API keys for; integrations. The UI includes; preferences and settings screens so; operational teams can adjust; behaviour without redeployment,; while still maintaining audit logs and; tenant boundaries.

Scaling

• Independence of resources: EverQuery reduces cross-tenant; impact using multi-tenant isolation; and protective controls. Tenant; boundaries are enforced in the; application so users only access their; tenant’s configuration and data.; Request rates can be limited to; prevent abuse; query execution is; constrained with per-tenant timeouts; maximum row limits to stop long; running or high-volume queries; consuming disproportionate; resources. Potentially destructive; SQL blocked by policy. The platform; provides scalable compute and; resource governance; capacity can be; increased when demand grows. While; no system can guarantee zero impact; under extreme load, these controls; are designed to keep usage fair and; predictable across tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: EverQuery provides operational and; security metrics through its UI and; audit capabilities. It records audit; events for key actions such as logins,; query executions, and administrative; changes, including timestamps, user; identity, tenant context, and outcome.; Query execution responses include; execution time (milliseconds) and row; counts, supporting performance; monitoring. The security interface; provides a live access feed (recent; access telemetry) and session status; indicators reflecting IP allowlist; enforcement and rule matches.; Platform health can be monitored via; standard endpoint checks (e.g.,; authentication endpoint responding; with expected status codes).; Additional metrics (uptime, response; latency) are available via Azure App; Service monitoring.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: QuickThink Cloud Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data by running saved; queries or reports and downloading; the resulting dataset from the; EverQuery interface (for example to; Excel or CSV where enabled). They; can also export via the API:; authenticated clients execute a saved; query with parameters and receive; the results as structured JSON; (columns plus rows), which can be; saved into spreadsheets, BI tools, or; data pipelines. For Excel users, the; ExcelFlux add-in can pull query; results directly into worksheets for; further analysis and saving. If needed,; customers can always export directly; from their underlying source; database, since EverQuery reads; from customer‑owned data sources.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XLS
  • XLSX
  • PDF
  • MD

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IP Whitelisting
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: EverQuery is provided with a defined; Service Level Agreement covering; availability and service reliability. We; commit to a monthly service; availability target of 99.9%, excluding; planned maintenance. Planned; maintenance is communicated in; advance and scheduled outside of; core UK business hours wherever; possible. Service availability is; measured at the application boundary; and includes user access to the; EverQuery platform. Availability does; not include outages caused by factors; outside our reasonable control, such; as customer network failures, third; party identity providers, or force; majeure events. If availability falls; below the guaranteed level in any; calendar month, customers are; entitled to service credits. Credits are; applied as a percentage of the; monthly service fee and are; calculated on a sliding scale based on; the level of availability achieved.; Service credits are applied to the next; invoice or renewal period and; represent the customer’s sole; financial remedy for availability; breaches. Performance against the; SLA is monitored continuously, and; availability metrics can be shared with; customers on request. The SLA is; designed to be clear, measurable; and aligned with public sector; expectations for transparency and; operational assurance.
• Approach to resilience: EverQuery is designed with resilience; as a core architectural principle,; ensuring service continuity, data; protection, and rapid recovery from; failure. The service is hosted in a; secure European cloud data centre; environment that provides resilient; power, cooling, and network; connectivity. The underlying; infrastructure is built to eliminate; single points of failure, with redundant; components across compute,; storage, and networking layers. All; customer environments are logically; isolated to prevent cross-tenant; impact. The application is deployed; using containerised services, allowing; components to be restarted or; redeployed quickly in the event of a; fault. This approach supports rapid; recovery and minimises disruption to; users. Backend databases are hosted; on resilient platforms with built-in; redundancy and automated; monitoring. Data is protected through; regular, encrypted backups stored off; site in geographically separate; locations. Backups are immutable and; retained in line with agreed policies,; enabling reliable restoration in the; event of data corruption, accidental; deletion, or security incidents. Service; health is continuously monitored, with; alerts raised automatically to; engineering staff if issues are; detected. Planned maintenance is; carefully managed to avoid service; disruption wherever possible. Further; detailed information is available on; request, in line with government; guidance on asset protection and; resilience.
• Outage reporting: EverQuery itself does not currently; provide a dedicated public status; dashboard, outage-notification API or; built-in email alerting feature for; customers. Service availability can be; checked using standard endpoint; monitoring (for example, the frontend; URL returning HTTP 200 and the API; auth endpoint returning HTTP 401 for; an unauthenticated request).; Operational outage detection and; alerting can be implemented using; Monitor and Application Insights,; including dashboards, webhook/API; integrations, and email/SMS; notifications to nominated contacts.; Where required, we can provide a; customer-facing status page and; agreed incident communications; process as part of service onboarding; and support arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is; strictly controlled, uses MFA (Multi; Factor Authentication) and does not; include any user access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: EverQuery is operated under a formal; information security management; framework designed to protect; customer data and meet public sector; expectations. QuickThink Cloud; maintains documented information; security policies covering areas; including access control, data; protection, incident management,; vulnerability management, supplier; assurance, and business continuity.; These policies align with recognised; standards and are reviewed regularly; to ensure they remain effective and; up to date. Information security; governance is led by senior; management, with overall; accountability resting at director level.; Operational responsibility is assigned; to designated technical and security; leads who oversee day-to-day; compliance, risk management and; security operations. Policies are; enforced through technical controls,; including role-based access, least; privilege principles, encryption of data; in transit and at rest and secure; configuration management.; Compliance is further supported by; change management processes,; logging, monitoring and regular; security reviews. All staff receive; security awareness training via; ISO27001 and are required to follow; documented procedures as part of; their role. Adherence to policies is; monitored through internal reviews; and audits, and any breaches or; incidents are managed through a; defined incident response process; with escalation, investigation, and; corrective actions. This structured; approach ensures information; security is consistently applied,; monitored, and governed across the; service
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: EverQuery follows a controlled; configuration and change; management process to maintain; service stability and security. All; service components, including; application code, infrastructure; configuration and dependencies, are; version-controlled and tracked; throughout their lifecycle. Changes; are logged, reviewed and approved; before deployment. Proposed; changes are assessed for operational; and security impact, including; potential effects on availability, data; protection and access controls.; Security-sensitive changes receive; additional scrutiny and testing.; Changes are deployed using; repeatable, auditable processes, with; rollback procedures in place where; required. This approach ensures; traceability, minimises risk, and; maintains the integrity of the service.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: EverQuery follows a proactive; vulnerability management process to; identify and reduce security risks.; Potential threats are assessed; through continuous monitoring of the; service environment, regular review of; system configurations, and evaluation; of changes to infrastructure or; application components. Identified; risks are prioritised based on severity; and potential impact. Security patches; are applied promptly using a risk; based approach. Critical; vulnerabilities are addressed as a; priority and deployed as soon as; practicable, with less critical updates; applied through scheduled; maintenance. Information on; emerging threats is obtained from; vendor security advisories, cloud; provider notifications, industry best; practice sources, and vulnerability; disclosure programmes.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Service activity is logged and; monitored to identify unusual; behaviour, unauthorised access; attempts, or indicators of; compromise. Alerts are generated; automatically for events that breach; defined thresholds or security rules.; When a potential compromise is; identified, incidents are triaged; promptly, access can be restricted if; required, and investigations are; initiated to determine scope and; impact. Corrective actions are taken; to contain and remediate the issue.; Security incidents are responded to; as a priority, with initial assessment; and response initiated as soon as; alerts are raised, in line with; documented incident response; procedures.
• Incident management type: Undisclosed
• Incident management approach: Service activity is logged and; monitored to identify unusual; behaviour, unauthorised access; attempts, or indicators of; compromise. Alerts are generated; automatically for events that breach; defined thresholds or security rules.; When a potential compromise is; identified, incidents are triaged; promptly, access can be restricted if; required, and investigations are; initiated to determine scope and; impact. Corrective actions are taken; to contain and remediate the issue.; Security incidents are responded to; as a priority, with initial assessment; and response initiated as soon as; alerts are raised, in line with; documented incident response; procedures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Nemko Scandinavia AS
• ISO/IEC 27001 accreditation date: Sunday 20 April 2025
• What the ISO/IEC 27001 doesn’t cover: The SCOPE of the certificate covers: ; Sales, business development, support, operation and maintenance of infrastructure, ; IT systems, networks, applications and services related to solutions the supplier has ; contractual fresponsibility for with its customers.; Anything not included in the scope as set out is not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 28 April 2025
• What the ISO 9001 doesn’t cover: The SCOPE of the certificate covers: ; Provision of software expertise including consultancy, project management,; support, hosting, technical services in relation to ERP software globally.; Anything not included in the scope as set out is not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 19a08c76-33d5-49ad-ab32-c1d58105f213
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.