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RPC UK LIMITED

RPC Support - Oracle Primavera Support

RPC Support is a simple ‘One-Stop Shop’ for all your Oracle Primavera
cloud applications and support requirements. Subscribers enjoy priority
access to RPC’s Oracle Primavera product certified specialists for
consulting services to help support all Oracle Primavera applications,
including P6, Aconex, Oracle Primavera Cloud (OPC) and Unifier.

Features

  • Will resolve any designing, building, managing and executing support requests
  • Rapid response using your preferred method of communication
  • Limited commitment so you pay for what you need
  • Resolution from experts who understand user requirements
  • Enhances Productivity and maximises the investment made
  • Flexible support providing what you need, when you need it
  • Rapid access to subject matter expertise

Benefits

  • Access to Accredited Oracle Primavera Product Specialists
  • Rapid response to support requests
  • Ease of access through phone or email
  • Flexible Subscription Service
  • Provided by experienced practitioners
  • Advice and Guidance when you want it
  • System configuration design and assurance
  • Certified pre-built and bespoke training
  • Cloud service administration
  • Integration design assurance

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.lister@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 4 7 5 6 8 1 9 2 2 5 5 4 0 7

Contact

RPC UK LIMITED John Lister
Telephone: 01943 222 001
Email: john.lister@rpc.uk.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination

Service scope

Service constraints
RPC Support addresses Oracle Primavera application use only and, unless originally supplied by RPC and agreed with RPC, does not cover the infrastructure or environment used to support the Oracle Primavera
applications as this is provided by Oracle as part of the Licence purchase
RPC Support does not include periodic monitoring of production applications to assess application availability.
RPC cannot accept responsibility for new or changes processes, practices or policies introduced by a client that may adversely impact upon the reliability or performance of the Oracle Primavera
applications.

User support

Email or online ticketing support
Yes
Support response times
Response time is a maximum of 4 working hours Mon- Friday 9-5. Support is not available at weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
RPC Support is a rolling optional service; comprising 8 hours of support on the Premium package for £1,500 and 4 hours for RPC Support Light at £995. This support can be called upon at any time over a 12-month period.
Clients will be assigned an account manager upon purchase of a subscription

Level 1 – Service Desk / First-Line Support

Initial point of contact for all incidents and service requests
User assistance, basic troubleshooting, and “how-to” guidance
Logging, categorisation, and prioritisation of incidents
Escalation to higher support levels where required

Level 2 – Application & Functional Support

In-depth functional and configuration support for Oracle Primavera solutions (e.g. P6 EPPM, P6 Professional, Unifier)
Investigation and resolution of application errors, data issues, and configuration problems
Support for integrations, reporting, and user access issues
Liaison with customer project teams to resolve business-impacting issues

Level 3 – Technical & Specialist Support

Advanced technical support including architecture, performance tuning, and complex defect resolution
Root cause analysis and permanent fix recommendations
Patch, upgrade, and environment support
Escalation management with Oracle Support where required

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Lead business architect £1,800.00
Enterprise architect
Role level UK Rate Offshore Rate
Principal enterprise architect £1,800.00
Solution architect
Role level UK Rate Offshore Rate
Principal solution architect £1,800.00
Technical architect
Role level UK Rate Offshore Rate
Principal technical architect £1,800.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Lead analytics engineer £1,650.00
Data analyst
Role level UK Rate Offshore Rate
Senior data analyst £1,650.00
Data engineer
Role level UK Rate Offshore Rate
Lead data engineer £1,650.00

IT operations roles

Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,500.00
Senior service desk analyst £1,650.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Senior business analyst £1,650.00
Lead business analyst £1,800.00
Delivery manager
Role level UK Rate Offshore Rate
Senior delivery manager £1,650.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,650.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Lead test engineer £1,650.00

Software development roles

Software developer
Role level UK Rate Offshore Rate
Senior developer £1,650.00
Lead developer £1,800.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
5c51fcdc-c787-438e-9bf1-f4257b9bb950
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
97bace5a-4398-4f36-88d6-e6330e5d7cf7
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.lister@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.