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ENSONO LIMITED

Ensono Flex® Cloud Services

Ensono Flex® Cloud Services deliver modular, scalable managed and engineering services for public cloud. The service approach allows buyers to scale consumption up or down and access platform engineering specialists to meet evolving needs. Outcome‑focused services include 24×7 monitoring, incident management and optimisation to accelerate delivery, optimise costs improve reliability.

Features

  • Modular managed services consumed as needed.
  • Scale cloud support up or down flexibly.
  • Extends and augments existing operations teams.
  • 24×7 cloud monitoring and incident response.
  • Reactive and proactive change execution and management.
  • Cloud platform engineering to enhance capabilities.
  • Support for containerisation and modern architectures.
  • Automation for recurring cloud operational tasks.
  • FinOps insights through Envision® reporting.
  • Selective VM management to reduce costs.

Benefits

  • Reduces cloud operating costs significantly.
  • Accelerates delivery and transformation outcomes.
  • Lowers operational workload via automation.
  • Improves performance and service reliability.
  • Adapts quickly to evolving priorities.
  • Strengthens security and governance standards.
  • Reduce risk and increase productivity.
  • Delivers actionable insights for optimisation.
  • Supports cloud modernisation across workloads.
  • Minimises cloud management overhead.

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

9 4 8 0 4 8 1 6 0 3 2 8 2 6 6

Contact

ENSONO LIMITED UK Frameworks Team
Telephone: +44 1784 211113
Email: bids@ensono.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS

Service scope

Service constraints
None.

User support

Email or online ticketing support
Yes
Support response times
Ensono Flex® Cloud Services respond to questions during standard business hours, Monday to Friday, 9am to 5pm local time, with 24x7 support for urgent incidents. Queries submitted through the agreed collaboration platform or by email are usually answered within the same business day. Non-urgent questions submitted during weekends or after hours are usually answered the next business day. Response time service levels can be tailored in client agreements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Ensono Flex® Cloud Services provide standard 24x7 incident management support via email, online ticketing, and phone. Support is delivered by a designated engineering team aligned to your technology needs. A Service Delivery Manager is included as your primary point of contact. Support is included in the standard daily rate for Cloud Flex. No tiered support levels are offered by default; all clients receive expert engineering support as part of their service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,446.00
Lead business architect £1,675.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,101.00
Senior data architect £1,446.00
Chief data architect £1,675.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,075.00
Senior enterprise architect £1,300.00
Lead enterprise architect £1,446.00
Principal enterprise architect £1,675.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £872.00
Network architect £1,101.00
Lead network architect £1,446.00
Security architect
Role level UK Rate Offshore Rate
Security architect £872.00
Lead security architect £1,446.00
Principal security architect £1,675.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £872.00
Senior solution architect £1,101.00
Lead solution architect £1,446.00
Principal solution architect £1,675.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £872.00 £560.00
Senior technical architect £1,101.00
Lead technical architect £1,446.00
Principal technical architect £1,675.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,314.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,314.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,314.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,446.00
Principal cyber security audit and assurance £1,675.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,101.00
Lead cyber security governance and risk manager £1,446.00
Principal cyber security governance and risk manager £1,675.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,101.00
Lead cyber security monitoring £1,446.00
Principal cyber security monitoring £1,675.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,101.00
Lead cyber security incident response £1,446.00
Principal cyber security incident response £1,675.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,101.00
Lead cyber security vulnerability management £1,446.00
Principal cyber security vulnerability management £1,675.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,101.00
Lead cyber security secure systems architecture and design £1,446.00
Principal cyber security secure systems architecture and design £1,675.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £1,005.00 £550.00
Senior analytics engineer £1,115.00 £650.00
Lead analytics engineer £1,370.00
Head of analytics engineering £1,574.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £872.00
Data analyst £1,005.00 £450.00
Senior data analyst £1,115.00 £575.00
Principal data analyst £1,574.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,005.00 £550.00
Senior data engineer £1,115.00 £650.00
Lead data engineer £1,370.00
Head of data engineering £1,574.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,370.00
Head of data ethics £1,574.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,115.00
Lead data governance manager £1,370.00
Head of data governance £1,574.00
Data scientist
Role level UK Rate Offshore Rate
Associate data scientist £872.00
Data scientist £1,005.00
Principal data scientist £1,115.00
Lead data scientist £1,370.00
Head of data science £1,574.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,370.00
Lead machine learning engineer £1,574.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £1,005.00
Senior performance analyst £1,115.00
Lead performance analyst £1,370.00
Head of performance analysis £1,574.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £931.00 £450.00
Senior application operations engineer £1,051.00 £575.00
Lead application operations engineer £1,302.00
Principal application operations engineer £1,523.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £931.00
Senior business relationship manager £1,051.00
Lead business relationship manager £1,302.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £560.00
Change and release analyst £931.00
Change and release manager £1,051.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £931.00
Senior operations analyst £1,051.00
Operational control manager £1,302.00
Head of command and control £1,523.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £931.00 £560.00
Senior end user computing engineer £1,051.00
Lead end user computing engineer £1,302.00
Principal end user computing engineer £1,523.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £560.00
IT service manager £931.00
Senior IT service manager £1,051.00
Head of IT service management £1,302.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £931.00
Major incident manager £1,051.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £931.00 £560.00
Senior infrastructure engineer £1,051.00
Lead infrastructure engineer £1,302.00
Principal infrastructure engineer £1,523.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £931.00 £560.00
Senior infrastructure operations engineer £1,051.00
Lead infrastructure operations engineer £1,302.00
Principal infrastructure operations engineer £1,523.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £560.00
Problem manager £931.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £560.00
Senior service desk analyst £931.00
Service desk manager £1,051.00
Head of service desk £1,302.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £560.00
Service readiness analyst £931.00
Service transition manager £1,051.00
Lead service transition manager £1,302.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £560.00
Business analyst £760.00
Senior business analyst £914.00
Lead business analyst £1,202.00
Head of business analysis £1,355.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £760.00 £500.00
Delivery manager £914.00 £600.00
Senior delivery manager £1,202.00 £780.00
Head of (Agile) delivery management £1,355.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £760.00
Digital portfolio manager £914.00
Senior digital portfolio manager £1,202.00
Head of portfolio £1,355.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £560.00
Product manager £760.00
Senior product manager £914.00
Lead product manager £1,202.00
Head of product £1,355.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,202.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,202.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £786.00 £450.00
QAT analyst £786.00 £450.00
Senior QAT analyst £909.00 £575.00
Lead QAT analyst £1,165.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £786.00 £450.00
Test engineer £982.00 £450.00
Senior test engineer £1,201.00 £575.00
Lead test engineer £1,370.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,201.00
Head of test £1,339.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Junior DevOps engineer £560.00
DevOps engineer £982.00 £450.00
Senior DevOps engineer £1,300.00 £575.00
Senior DevOps engineer - management £1,300.00 £575.00
Lead DevOps engineer £1,446.00
Lead DevOps engineer - management £1,446.00
Principal DevOps engineer £1,446.00
Principal DevOps engineer - management £1,446.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £560.00
Frontend developer £982.00 £450.00
Senior frontend developer £1,201.00 £575.00
Lead frontend developer £1,370.00
Head of frontend development £1,675.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £280.00
Junior developer £560.00
Developer £982.00 £450.00
Senior developer £1,201.00 £575.00
Senior developer - management £1,201.00 £575.00
Lead developer £1,370.00
Lead developer - management £1,370.00
Principal developer £1,446.00
Principal developer - management £1,446.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £760.00
Accessibility specialist £916.00
Senior accessibility specialist £1,202.00
Head of accessibility £1,355.00
Content designer
Role level UK Rate Offshore Rate
Junior content designer £560.00
Content designer £760.00
Senior content designer £916.00
Lead content designer £1,202.00
Head of content design £1,355.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,202.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £560.00
Graphic designer £760.00
Senior graphic designer £916.00
Lead graphic designer £1,202.00
Head of graphic design £1,355.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £760.00
Senior interaction designer £916.00
Lead interaction designer £1,202.00
Head of interaction design £1,355.00
Service designer
Role level UK Rate Offshore Rate
Service designer £760.00
Senior service designer £916.00
Lead service designer £1,202.00
Head of service design £1,355.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £916.00
Lead technical writer £1,202.00
User researcher
Role level UK Rate Offshore Rate
User researcher £760.00
Senior user researcher £916.00
Lead user researcher £1,202.00
Head of user research £1,355.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Friday 28 February 2025
What the ISO/IEC 27001 doesn’t cover
All Ensono locations and operations are in scope.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
BSI
ISO 9001 accreditation date
Wednesday 5 February 2025
What the ISO 9001 doesn’t cover
UK Data Centres as these third party owned and have their own certificates.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Control Case
PCI DSS accreditation date
Sunday 15 June 2025
What the PCI DSS doesn’t cover
​​​​​​​Ensono as a managed service and hosting service provider does not store, process and transmit cardholder data within the PCI Scope environment. None of the customer environment or customer components are included in to the Ensono PCI DSS Scope.
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Fc35405a-dd6e-43f1-b10a-de64ba15a930
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
5213da4b-b0ec-41aa-8a3e-d43d9df2aecd
Other security certifications
Yes
Any other security certifications
  • ISO 27701 Privacy Information Management System
  • ISO 22301 Business Continuity Programs
  • SOC 1
  • SOC 2

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ensono.com. Tell them what format you need. It will help if you say what assistive technology you use.