VIATEL TECHNOLOGY UK LTD
Multi Vendor Cloud Security Support Services
Viatel's Vendor Support Service provides a single point of contact for Customers' support contracts. These are delivered directly by a Viatel Cyber Managed Service and / or by the vendor under an Enterprise Licensing Agreement (ELA) or subscription.
Vendors included: CheckPoint, CyberArk, F5, Fortinet, and Palo Alto Networks (PAN).
Features
- A central point of contact and escalation
- Single vendor or multiple vendor contract support
- Single vendor or multiple vendor contract
- Customer contract management
- Licensing advisory services
- Optional Onsite support with qualified Viatel Cyber Engineers
- 24/7 Customer Support
- Experienced technical team access
Benefits
- Access to the Viatel Cyber Service Desk
- Single point of contact for all IT issues and escalations
- Simplified contract management and billing
- Reduced operational overhead and administrative effort
- Improved accountability with clear ownership of outcomes
- Greater cost control and predictable support expenses
- Access to broader expertise across multiple technologies
Architecture roles
Enterprise architect
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Network architect
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Security architect
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Solution architect
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Technical architect
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Chief digital and data roles
Chief information security officer
| £1,200.00 |
£1,200.00 |
Chief technology officer
| £1,500.00 |
£1,500.00 |
Cyber security roles
Cyber security audit and assurance
| £1,200.00 |
£1,200.00 |
| £1,200.00 |
£1,200.00 |
Cyber security governance and risk management
| £1,200.00 |
£1,200.00 |
| £1,200.00 |
£1,200.00 |
| £1,200.00 |
£1,200.00 |
Cyber security monitoring
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Cyber security incident response
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Cyber security vulnerability management
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Cyber security testing
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Cyber security secure design
| £1,200.00 |
£1,200.00 |
| £1,200.00 |
£1,200.00 |
| £1,200.00 |
£1,200.00 |
IT operations roles
Business relationship manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Command and control centre manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
End user computing engineer
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
IT service manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Incident manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Infrastructure engineer
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Infrastructure operations engineer
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Problem manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Service desk manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Service transition manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Product and delivery roles
Delivery manager
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
| £950.00 |
£950.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
AMTIVO
-
ISO/IEC 27001 accreditation date
-
Wednesday 11 September 2013
-
What the ISO/IEC 27001 doesn’t cover
-
Cope Statement:
Viatel is a complete digital services provider with customers located in Ireland and internationally.
To ensure ISO/IEC2700l compliance, Viatel has established an Information Security Management System (ISMS) covering:
Delivery of services to customers at secure data centre facilities, provisioning & maintaining of data centre network, Colocation of Full Cabinets,
Managed Services & Cloud Services.
• Physical and cloud-based IT Systems & Networks utilised for internal business operations and delivering services to customers.
• Business activity related to delivering Software Development Services to customers.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
83fce0e7-79db-4d46-8938-5ff749cb9a51
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Plans for positive actions with community groups.
-
Plans to respond flexibly and adapt approaches to community engagement and initiatives
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Other measures to offer development opportunities for the target cohort(s) in the contract workforce
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
gerard.mccann@viatel.com.
Tell them what format you need. It will help if you say what assistive technology you use.