VIZST TECHNOLOGY LTD

Arctic Wolf Managed Security

Vizst Technology’s Managed Security services from leading vendors including Arctic Wolf, deliver a cutting-edge, cloud-based security operations platform for MDR, XDR, EDR, managed risk, managed security awareness and incident response as a fully managed service.

Features

• 24x7 security operations - Managed Threat Detection & Response
• Bring your own security tooling - endpoint, network, public/private cloud
• Unlimited log ingestion & processing for security telemetry
• Holistic visibility, active threat containment in endpoint, network, email, identity
• Alpha AI - in-house AI & ML detection engineering included
• Data modelling & searching, custom alerts, widgets, dashboards & reports
• Concierge Security Team (CST) - named security experts
• Cyber Resillience Assessment - NIST 2.0, CE, CIS v8 alignment
• Security Operations Warranty - up to $3m financial assistance available
• Response Actions with Guided Remediation

Benefits

• Zero-day malware protection
• Real-time protection and 24x7 Monitoring
• Artificial Intelligence & Machine Learning
• Dynamic Asset Discovery continuously identifies and catalogues assets
• Tactical Threat Insights
• Arctic Wolf Labs - Detect, Respond, Contain emerging zero-day threats
• Includes SIEM, SOAR, reporting, resilience assessments, consultititve guidance
• Reduce alert fatigue, remove false positives
• Reduced cost, complexity & time to value
• Supports on-premises, edge/remote, private/public clouds, SaaS

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

950643368858500

Contact

Sonia Krishnan
03333442204
tenders@vizst.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Our service has zero constraints
• System requirements:
  • Windows XP SP3 (32/64-bit) with KB 968730 hotfix or above.
  • Windows Server 2003 SP2 with KB 968730 hotfix or above.
  • Mac OS X 10.9 (Mavericks) and above.
  • RHEL/CentOS 6/7+
  • 2GB RAM
  • 500MB Disk Space (More if logging is enabled)
  • .NET Framework 3.5 SP1 or late
  • Aurora Focus requires Windows 7 or Above.

User support

• Email or online ticketing support: Yes
• Support response times: Vizst offers flexible support packages and levels based on customer requirements. Our standard Response Time SLAs are: P1 = 30 mins, P2 = 1 hour, P3 = 2 hours, P4 = 4 hours. Tickets can be logged by phone, email or online portal. Note P1 responses are immediate when logged by phone. Service Desk core hours 0800-1800 Mon-Fri and on call cover out of hours. 24x7 support available. Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Vizst offers flexible support packages and SLAs based on customer requirements, from break/fix through to fully managed service. Our standard Response Times are: P1 = 30 mins, P2 = 1 hour, P3 = 2 hours, P4 = 4 hours. Service Desk core hours 0800-1800 Mon-Fri with on call cover out of hours. 24x7 support available. Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages. All customers, regardless of their support package, have a dedicated account manager and access to technical pre-sales and support engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Arctic Wolf offers a white glove installation service with Arctic Wolf Concierge Onboarding. It streamlines the deployment of the security operations solutions before the service begins. Every customer is assigned a Concierge Onboarding team that coordinates every step of ; the process–from gathering requirements, to portal access, to testing and validation. This typically takes 30 days before solution acceptance and customisation. This is typically delivered online and remote by Arctic Wolf resources.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At time of or immediately before expiration, Arctic Wolf can support a manual transfer of all retained raw log data using cloud object transfers, specifically Amazon Web Services S3 bucket transfer. The customer will be responsible for the target bucket and associated costs.
• End-of-contract process: Assuming the contract model is CAPEX, all data and licenses are handed to the customer. If the model is OPEX, a termination agreement will be drafted detailing the specifics of the contract, any termination fees, and options to purchase the equipment.; After the customer has optionally extracted the data, Arctic Wolf ensure data is rendered unreadable.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Essentially 2 separate products due to the OS differences but using the same AI technology. Desktop capability focuses on malware protection and EDR capabilities while mobile focuses on malicious app, sideload protection and smishing protection.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Cloud console where Aurora Endpoint Defense alerts can be viewed and escalated
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: All accessibility testing and acceptance is done as part of vendor's own development
• API: Yes
• What users can and can't do using the API: Arctic Wolf provides RESTful APIs for registered organisations to manage their resources. To access the User API resources, the client will need to follow the authentication and authorisation flow as defined on the website.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service. ; ; Vizst's team work to a priority-based system meaning that depending on the severity of any incident, the team would assess the most urgent enquiry and respond accordingly. Additionally, we scale our teams based on booked and expected capacity and ticket trending. Using this information we can predict when we are likely to need new staff and recruit ahead of the curve ensuring users are not affected by increases in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: License quantity and usage is provided in the console. Other metrics are given as part of quarterly account reviews with the aligned Customer Success Manager
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data directly from the Aurora console using the built-in report export feature, or retrieve data programmatically through RESTful APIs
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Syslog
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Handled by the underlying cloud provider (AWS). ; ; Not all our customers require/request service credits. Where these are required we will discuss and agree on on a case by case basis.; Our support is available 24x7 regardless of vendor support.
• Approach to resilience: This information is available upon request as it is backed off to specific cloud-based vendors.
• Outage reporting: Email alerts, phone calls and via the support portal.; The vendors will advise Vizst of any service outages which we will report to customers.; Additionally Vizst's service team pro-actively contact customers via email if monitoring detects outages. On average, the time taken from identification of an outage to notifying customers of the issue is under 1 hour.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access is restricted in management interfaces and support channels by either limiting or disabling the affected account.; ; By restricting user permissions via limiting access to the account, we can limit the damage that is done if a customer account becomes compromised. RBAC permissions can be applied to achieve this.; ; By disabling the account, users will be unable to use the account locally or remotely, ensuring the safety of the files/information.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Vizst Technology are ISO 27001, ISO 9001 and Cyber Essential Plus certified and compliant with GDPR and the Data Protection Act. All certificates held are current and we have a set of security policies and procedures which we operate via our security framework. Governance is achieved through centralised staff training which includes induction and regular ongoing training. Compliance is monitored by our Operations Director and line managers via our HR system.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Change Request: Request for Change (RFC) documented by the Change Initiator/Requestor within ticketing system by creating a change record.; 2. Categorise/Prioritise: change urgency/impact on infrastructure, customer productivity, and budget assessed.; 3. Analyse/Justify: develop change justification and identify potential infrastructure impacts (developing technical requirements, reviewing implementation steps, and roll-back plans).; 4. Approve/Schedule: RFC submitted for Peer Review or to Change Advisory Board (CAB - including customer contacts) for approval/rejection.; 5. Plan/Implement: minimising infrastructure and customer impact in line with RFC.; 6. Post-Implementation Review: accepting, modifying, or backing-out the change; contacting customer to validate success; finalising change documentation within ITSM.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed through bespoke customer Risk Registers. On-boarding engineers create the RR at service start and continually review at service meetings with the AM/Client Strategy Manager. Notification of potential Common Vulnerabilities and Exposures (CVE) from any vendor is assessed within 1 working day as to who is affected, what stepped changes need to happen to resolve the concern, and the customer contact is made aware. A change record is created assessing risk and peer/management/customer approval is sought before change is implemented. Information about potential threats is taken from the CVE list of publicly disclosed computer security flaws.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our Remote Monitoring Management (RMM) system is configured to allow us to know what is considered ‘normal’ and what is ‘abnormal’ for many specific monitors. If the system detects events outside these identified parameters, it will automatically log a ticket for the affected client, and depending on the type of event, will either: • Automatically run pre-designed automation scripts to remedy the event and automatically close the ticket; • Will log a ticket for a qualified engineer to resolve. Certain event types, such as compromises, are automatically categorised and set a high priority so engineers can act upon those instantly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our ITIL 4 incident management system uses complex workflows to automatically categorise and assess impact for many events, such as pre-defined and agreed thresholds being breached and the system automatically logging a ticket, running a script and the ticket being closed automatically if the threshold returns within normal parameters. End users can log tickets either via phone, self-service online portal (directly into the ticketing system), email. Incident reports are provided as part of scheduled reports/reviews with our customers and/or as live dashboards that the customer can access. We provide Root Cause Analysis for P1/critical incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of concepts for a defined period are available

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 8%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 1 April 2025
• What the ISO/IEC 27001 doesn’t cover: There are no aspects not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 1 April 2025
• What the ISO 9001 doesn’t cover: There are no aspects not covered.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F137c22f-9836-4d88-8b46-a3666d3a6557
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aa00e970-3e73-4e73-bda0-5a1994ee9300
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14001
  • ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.