ENTSERV UK LIMITED

DXC Technology - Traditional Hosting - Compute and Data Center

DXC’s Compute and Data Center offering delivers secure, high-performance hosting for enterprise workloads using standardized, resilient infrastructure. It provides fully managed compute, storage, networking, backup, DR, OS, DB and MW support across private and hybrid cloud environments, ensuring stability, scalability, and predictable operations for mission-critical applications.

Features

• Automated provisioning enables rapid and consistent deployment of compute resources
• Real-time monitoring provides continuous visibility to proactively resolve issues
• Unified management portal centralizes operations and simplifying administration overhead
• High-availability architecture ensures resilient performance and minimizes downtime
• Scalable compute pools expands capacity on demand without service disruption
• Backup services safeguards data with automated protection and efficient recovery
• Disaster recovery orchestration delivers fast workload failover
• Database administration services optimizes performance, security, patching and lifecycle management
• Managed middleware platforms ensures reliable, secure operations of application runtimes
• Automated OS patching maintains system security and compliance

Benefits

• Reduce operational effort by automating routine infrastructure tasks across environments
• Accelerate application delivery by provisioning compute resources instantly on demand
• Enhance service reliability through resilient self-healing infrastructure components and processes
• Improve decision-making using real-time insights from integrated monitoring-analytics tools
• Strengthen security by enforcing consistent controls and automated compliance checks
• Lower downtime risks by enabling rapid recovery and protection mechanisms
• Optimize resource utilization with dynamic scaling and intelligent capacity management
• Speed-up troubleshooting by centralizing visibility and operations in one portal
• Increase productivity as teams collaborate using standardized automated deployment workflows
• Maintain system stability with timely automated OS and application patching

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

953264195585626

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  Operating system environments

  • Core Operating Systems
  • Client Operating Systems
  • Embedded/Industrial Operating Systems

  Software defined compute

  • Virtual Machine Software
  • Container Infrastructure Software
  • Cloud System Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Our service can function independently or as an extension to existing customer platforms. It integrates with VMware, Nutanix, Other private clouds, ITSM, security, and monitoring tools. Optional add-ons—such as advanced monitoring, security, backup, and automation—are available and delivered through the same unified managed service framework.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: The service operates within defined-infrastructure and platform standards, requiring supported-hardware, operating systems, DB and middleware versions for full compatibility. Scheduled maintenance windows may be necessary for upgrades, patches, and platform enhancements, during which limited service availability could occur. Certain advanced features may depend on specific hypervisor, storage, or network configurations. Customer-managed components, such as custom applications or nonstandard integrations, remain outside DXC’s operational responsibility. Performance commitments rely on adequate capacity planning and customer adherence to recommended architectures. Disaster recovery capabilities depend on customer selection of eligible tiers and replication technologies. Security hardening follows standardized policies that may limit unsupported configurations
• System requirements:
  • Customer Workloads must include supported antivirus agents for security compliance
  • Workloads require licensed OS compatible with DXC managed infrastructure standards
  • Applications must follow approved DB and Middleware versions
  • Storage consumption must align with allocated capacity to maintain performance
  • Customer integrations require approved APIs to ensure secure service communication
  • Backup policies depend on supported agents installed within protected Workloads
  • Monitoring requires VM tools installed to enable full visibility
  • Patching workflows require OS configured for automated update ingestion
  • HA requires applications architected for redundancy within designated environments
  • Network connectivity needs dedicated VLANs or segments for isolated tenants

User support

• Email or online ticketing support: Yes
• Support response times: Based on SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: DXC conducts accessibility testing in alignment with WCAG 2.2 AA guidelines and applies these practices to interactive components such as web chat interfaces. Our approach combines automated tools, manual testing, and user-based evaluation to ensure that dynamic chat experiences are accessible to people who rely on assistive technologies.; ; DXC tests web chat functions with users of leading screen readers (JAWS, NVDA, VoiceOver) to validate correct announcement of new messages, focus behavior, live-region updates, input field labeling, and overall navigability. We also conduct keyboard-only assessments to confirm that all chat features—including starting a session, sending messages, and navigating history—are operable without a mouse.; ; Testing also includes compatibility with speech-recognition tools (e.g., Dragon NaturallySpeaking) to ensure voice-controlled interaction, as well as evaluations using screen magnification and browser zoom to confirm readability and reflow.; ; DXC’s methodology integrates accessibility throughout the product lifecycle. Findings are documented with severity, root cause, and remediation guidance, and re-testing is performed to verify corrections. Recent work, such as our accessibility-testing framework delivered for Banco Sabadell, demonstrates our capability to provide structured, high-quality accessibility evaluations for digital platforms, including real-time chat experiences.
• Onsite support: Yes, at extra cost
• Support levels: DXC Technology provides tiered support services to meet diverse client needs: Level 1 Support (L1): Handles basic troubleshooting for hardware, networking, operating systems, and common applications. Issues beyond L1 are escalated to higher tiers. Technical Account Manager (TAM): Serves as a single point of accountability for service delivery, governance, and escalation management. TAMs provide strategic guidance and ensure compliance with SLAs and security standards. Support Engineer: Specializes in Compute infrastructure, offering hands-on technical problem-solving and optimization for Midrange environments. Costs: L1 Support roles typically cost around $?? per month. Infrastructure Support Engineers average $?? per month TAM costs vary by region and experience but are generally higher due to seniority and strategic responsibilities. Dedicated Roles: DXC offers both TAMs and Cloud Support Engineers for enterprise clients, ensuring proactive management and technical expertise. This structure provides flexibility for clients seeking operational support, strategic oversight, and advanced cloud capabilities.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: By default we provide end user documentation. If needed or requested by the customer we can provide onsite and/or online trainings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export from the User Interface Form Export: Export individual records to PDF or XML directly from a form. List Export: Export multiple records from a list view to CSV, Excel, PDF, or XML. URL Export: Use a URL processor to export table data in CSV, Excel, PDF, or XML formats Export Sets Create an Export Set, which packages all selected data into a downloadable file. Requires admin or export_set_admin role for full access. Web Services (API) Use REST or SOAP APIs to automate data extraction. Ideal for large-scale or scheduled exports and integration with external systems. Reports Generate reports and export them to Excel, CSV, or PDF for offline analysis. Useful for structured data and dashboards. Limitations Role-Based Access: Some export options (e.g., XML, Export Sets) require admin privileges. Volume Limits: Default export limits (e.g., 10,000 rows per batch) may apply; large datasets need batching or API-based extraction. Data Completeness: Certain fields (e.g., images) may not be preserved in XML exports. Manual Effort for Large Data: Native UI exports are best for small to medium datasets; large-scale exports require automation or third-party tools. The data extraction methodology will be defined in the statement of work.
• End-of-contract process: Will be defined in the Statement of Work
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a secure web-based management interface for monitoring, administration, reporting, and service requests. Users can access dashboards, review system health, manage incidents, and submit changes through the portal. APIs and ITSM integrations are also available for automated interactions and workflow integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed to align with WCAG 2.2 AA guidelines, ensuring accessible navigation, readable content, keyboard usability, and support for assistive technologies. This level of compliance meets widely accepted enterprise and public-sector accessibility requirements while maintaining a consistent and user-friendly experience across devices.
• API: Yes
• What users can and can't do using the API: Set Up Services Through the API Use REST or SOAP APIs to create records in ServiceNow tables (e.g., incidents, service requests, change requests). Automate service provisioning by integrating external systems with ServiceNow. Authenticate using OAuth or basic authentication to establish secure API sessions. Make Changes Through the API Update existing records (e.g., change status, add comments, attach files). Query data using GET requests with filters and conditions. Trigger workflows or business rules indirectly by updating records. Limitations No Direct UI Configuration: API cannot modify the portal interface or create new catalog items; these require admin configuration in the UI. Role-Based Restrictions: API actions respect user permissions—if you don’t have rights in the UI, you can’t perform them via API. Limited Scope for Complex Changes: Advanced configurations (e.g., scripting, workflow design, ACL changes) cannot be done through standard API calls. Performance and Rate Limits: API usage is subject to throttling and rate limits to prevent overload. Data Integrity Rules Apply: Business rules and validations still enforce constraints on what can be updated or created.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We isolate customer environments through dedicated resource pools, quotas, and strict multi-tenancy controls. Compute, storage, and network are partitioned to prevent noisy-neighbor effects. Automated capacity management ensures workloads scale independently, and performance thresholds trigger proactive resource allocation. This guarantees that activity from one customer cannot impact another.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed service usage metrics through dashboards and downloadable reports. Metrics include resource consumption, performance indicators, capacity utilisation, availability statistics, and incident trends. APIs are also available for exporting metrics to external monitoring or analytics tools.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Many organisations

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data through the service portal using standard formats such as CSV, JSON, or PDF. APIs are also available for automated data extraction and integration with external systems. Administrators can schedule or request bulk exports, ensuring secure transfer and full audit logging of all export activities.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a high-availability service backed by formal Service Level Agreements (SLAs). DXC Managed Services provides 99.9% to 99.99% availability, depending on the contracted service tier and platform architecture. Availability is measured monthly and excludes planned maintenance windows that are communicated in advance. If availability drops below the agreed SLA, customers are eligible for service credits, calculated as a percentage of the monthly service fee and applied on the next billing cycle. Service credits increase based on the severity and duration of the outage. Our platform uses redundant compute, network, and storage components to minimise downtime and ensure continuous service delivery.
• Approach to resilience: Service Resilience: High-availability architecture: All critical components—including compute, storage, and networking—are deployed in redundant configurations to eliminate single points of failure. Self-healing and automated recovery: The platform monitors service health and automatically restarts or migrates workloads if a failure is detected. Load balancing and clustering: Traffic is distributed across resilient nodes, ensuring consistent performance even during component degradation. Continuous monitoring: Infrastructure, applications, and network paths are monitored 24/7, with automated alerting and proactive remediation. Regular backup and recovery validation: Data protection policies ensure frequent backups, integrity checks, and tested recovery procedures. Datacentre Resilience: Redundant power and cooling: Datacentres operate with dual power supplies, UPS systems, diesel generators, and N+1 or greater cooling architectures. Redundant network connectivity: Multiple carriers and diverse network paths maintain service continuity even during provider outages. Physical security: Facilities include multi-layer physical security controls, badged access, CCTV monitoring, and controlled visitor access. Fire suppression and environmental controls: Automatic detection and suppression systems protect against fire, smoke, and environmental hazards. Geographic redundancy (where applicable): Services can be deployed across multiple datacentres or availability zones, enabling failover in the event of a site-level disruption. Disaster recovery readiness: DR procedures, runbooks, and periodic failover testing ensure recovery objectives are met.
• Outage reporting: DXC provides multiple channels to communicate service outages and keep customers informed throughout the incident lifecycle. 1. Service Health Dashboard DXC maintains a customer-facing service health dashboard that displays: Current service status Active incidents and severity Planned maintenance events Historical availability data This dashboard provides real-time visibility into the operational state of DXC-managed services. 2. Automated Email Notifications Customers receive automated email alerts for: Service outages Degradations Planned or emergency maintenance Incident updates and resolution notifications Email alerts follow DXC’s incident communication standards and are sent to all registered stakeholders. 3. API / Programmatic Access (where available) For customers requiring system-to-system integration, DXC can provide API or webhook-based notifications for: Incident creation Status changes Service health updates This enables integration with customer NOC, ITSM, or monitoring tooling. 4. Service Desk & ITSM Integration All incidents are also published through the DXC ITSM platform and can be: Viewed in the customer portal Synced to customer ITSM tools (e.g., ServiceNow) Managed through standard escalation paths 5. Dedicated Customer Communication For major incidents, DXC provides: Direct communication from the Service Delivery Manager (SDM) Scheduled updates at agreed intervals Post-incident reports (PIRs)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled using role-based access control, least-privilege principles, and multi-factor authentication. Only authorized and vetted personnel can access administrative consoles, and privileges are granted based on job role and audited regularly. All management traffic is encrypted and restricted to secure networks or VPNs. Administrative actions are logged and monitored through SIEM for traceability and anomaly detection. Support channels require authenticated access, and sensitive operations are performed only by authorized support engineers. Segregation of duties ensures no single user has unrestricted control, reducing insider risk and maintaining strong operational security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow a comprehensive information security management framework aligned with ISO 27001, NIST Cybersecurity Framework, and industry best practices. Our security policies cover key domains including access control, data protection, incident response, vulnerability management, secure development, business continuity, asset management, and acceptable use. Policies are formally approved by executive leadership and reviewed annually or when significant changes occur. Our security governance model is led by the Chief Information Security Officer (CISO), who reports to senior executive leadership. The CISO oversees Security Operations, Governance/Risk/Compliance (GRC), and Architecture teams. These teams maintain policies, monitor adherence, and ensure alignment with regulatory and customer requirements. To ensure policies are followed, all staff complete mandatory annual security awareness training, with additional role-based training for privileged users and administrators. Automated technical controls enforce compliance, including MFA, role-based access control, encryption standards, monitoring, and patch governance. Internal audits, external assessments, penetration tests, and continuous monitoring validate that processes are effective. Any deviations or noncompliance are tracked through risk registers and remediation workflows. Regular reporting to senior leadership includes policy compliance metrics, audit findings, incident summaries, and improvement actions. Together, these measures ensure a robust and continuously improving security posture.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We use a structured configuration and change management process to track all service components throughout their lifecycle. Assets, software versions, and dependencies are maintained in an updated CMDB with automated discovery to detect configuration drift. Standardized, hardened baselines ensure consistency and security. All changes are classified, reviewed, and approved through our Change Advisory Board, with security impact assessments evaluating risks to confidentiality, integrity, and availability. Changes are deployed using controlled, automated methods and fully logged for auditability. Continuous monitoring detects unauthorized modifications, and post-implementation reviews confirm successful, secure execution while maintaining compliance with operational and security standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a continuous vulnerability management process to identify, assess, and remediate risks across all service components. Automated scanners, configuration compliance tools, and SIEM analytics detect vulnerabilities, which are risk-rated based on severity, exploitability, and impact. Critical issues are remediated within 24–72 hours, high-severity within 7 days, medium within 30 days, and low-severity during routine maintenance. Emergency patches follow an accelerated change process. We track emerging threats through vendor advisories, NIST/NVD and CVE feeds, CERT/CSIRT alerts, ISAC bulletins, and commercial threat-intelligence services. Findings are correlated with our asset inventory to prioritize action and maintain a secure operating posture.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 1. Identifying Potential Compromises 24/7 monitoring using combination of automated tooling, AI and human analysis. Detection mechanisms include: SIEM correlation and analytics Intrusion Detection/Prevention Systems Endpoint protection Vulnerability and configuration drift monitoring 2. Responding to Potential Compromises investigation and validation of the alert by SOC Isolation, firewall rule updates and access revocation Root cause analysis (RCA) Post-incident reporting 3. Response Times SLAs based on the severity classification of the incident: Critical / High Severity: Response within minutes <15 minutes Medium Severity: Response within 1 hour Low Severity: Response within a business day Time to resolution varies depending on complexity
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow a structured incident management process based on predefined runbooks for common events such as service outages, performance degradation, and security alerts. Users can report incidents through a dedicated service desk, ticketing portal, email, or API integration. All incidents are triaged, prioritized, and assigned to the appropriate support team for investigation and resolution. Communication is maintained throughout the lifecycle, including acknowledgement, updates, and closure confirmation. For major incidents, we provide a full incident report detailing root cause, impact, timeline, corrective actions, and preventive measures. All incidents are logged, reviewed, and analyzed to improve future resilience and service quality.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.