TRANSPUTEC LIMITED

Microsoft 365 Backup - ConnectWise Cloud Backup

Connectwise Cloud Backup for Microsoft 365 offers unlimited backup and retention for Exchange Online, SharePoint, OneDrive, Teams and EntraID. With up to six daily automated backups, it ensures minimal data loss. The cloud-based solution provides fast search, one-click restore, and strong encryption, supporting GDPR and HIPAA compliance. Ideal for MSPs.

Features

• Microsoft 365 Backup
• Continuous Backup
• Point-in-Time Recovery
• Granular Recovery Option
• Cross Tenant Backup
• Secure and Compliant
• Flexible Retention Policies
• Comprehensive Data Protection

Benefits

• Automated Backup
• Quick and Easy Recovery
• Unlimited Retention
• Secure Storage
• Encryption

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

955070561315711

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: The suite of services that are provided by the vendor – Connectwise, these can be modified or withdrawn at the vendors timelines, we will endeavour to communicate any such service impacting changes as soon as possible. Any such pricing changes will be communicated in line with vendor guidelines. Transputec will act as master payer for each of the vendor services and will invoice the client directly based upon the agreed payment schedules. By paying for said vendor services, the client will be accepting the vendors terms and conditions for use of such services.
• System requirements:
  • It requires an active Microsoft 365 tenant
  • Administrative access for initial setup
  • Internet connectivity
  • Modern web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24x7 Support - Support queries are typically acknowledged within 1 business day, with higher‑priority issues responded to within hours. Exact response times depend on issue severity and agreed support levels.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: The service provides tiered support delivered through a combination of vendor and service‑provider support arrangements. Standard support (included) Standard support is included with the service at no additional cost. This provides email and online ticketing support during business hours, incident and service request handling, and SLA‑based response and resolution times. Support is delivered remotely. Enhanced support (optional) Enhanced support is available at additional cost. This may include extended support hours, phone support via the service provider’s service desk, priority escalation, and coordination with the software vendor. Availability and pricing are subject to agreement. Premium / managed support (optional) Premium managed support is available at additional cost and subject to contract. This may include proactive monitoring, service reporting, governance meetings, and optional onsite support where required. Onsite support is chargeable and provided by the service provider. Account management and engineers A Technical Account Manager is available as an optional service at additional cost and provides a named point of contact, service reviews, and escalation management. Cloud support engineers are provided for remote support as standard.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported in getting started through a combination of documentation, guided setup, and optional training and onboarding support. The service provides online documentation and knowledge‑base guides covering initial setup, configuration, backup scope selection, restore procedures, and ongoing administration. These materials are available online and are designed to support self‑service onboarding for administrators and authorised users. Initial implementation is supported through a guided onboarding process, which includes authorising access to the Microsoft 365 tenant, auto‑discovery of workloads and users, and default backup configuration. This requires minimal manual setup and no local software installation. For buyers using a service provider, remote onboarding assistance and administrator walkthroughs can be provided to help with configuration, permissions, and best‑practice setup. Ongoing assistance is available through email, online ticketing, and support documentation, enabling users to become familiar with the service and operate it independently after initial setup.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On the termination date, the customer’s tenant ID is removed from the ConnectwiseCB configuration, the account is deleted, and all backed-up data is permanently deleted by ConnectwiseCB. While the contract is still active, users (or Transputec support acting on their behalf) can extract data by: Restoring data back into Microsoft 365 using ConnectwiseCB’s one‑click or granular restore features (emails, files, mailboxes, OneDrive, SharePoint, Teams, EntraID, etc.) Performing full mailbox, site, or account restores to ensure all historical versions are returned to the tenant before cancellation. Using the ConnectwiseCB Self‑Service Portal (if enabled) or raising a support request with Transputec to complete restores prior to offboarding. Once the contract ends, data cannot be retrieved. Customers are responsible for ensuring all required restores are completed before termination.
• End-of-contract process: At the termination date, Transputec removes the customer’s Microsoft 365 tenant ID from the ConnectwiseCB configuration and the ConnectwiseCB account is deleted. Following this, all backed‑up customer data held within ConnectwiseCB is permanently deleted. There is no data retention, escrow, or post‑termination access. Customers are therefore responsible for restoring all required data back into Microsoft 365 before the contract ends. After termination, data recovery is not possible. Included in the Contract Price The standard Connectwse Cloud Backup price through Transputec includes: Unlimited backup and retention for supported Microsoft 365 workloads (Exchange Online, OneDrive, SharePoint, Teams) Up to six automated backups per day Granular and full restores, including point‑in‑time recovery Secure storage with encryption Initial onboarding and standard configuration using the tenant ID Access to documentation and standard support in line with the agreed service level These features are bundled into the per‑user annual price and do not attract additional fees during normal operation. Additional Costs Enhanced or bespoke support services (e.g. advanced managed services, extended support levels) Web chat support, where required, as it is listed as an extra‑cost option Custom service scopes beyond the standard backup offering (pricing based on agreed scope)
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in accessible digital formats and is designed to be usable by a wide range of users and devices. Documentation is primarily delivered as HTML web pages, allowing access through standard web browsers and compatibility with commonly used assistive technologies such as screen readers, keyboard navigation, and browser zoom functions. Content follows clear structure, headings, and plain language to support readability. Where documentation is provided in PDF format, it is made available as downloadable files that can be viewed using standard PDF readers and accessibility features such as text selection, zoom, and screen‑reader support where enabled. All documentation is available online, with no requirement for specialist software or local installation. Users can access onboarding and offboarding guidance on desktop, tablet, or mobile devices. There is no offline or paper‑based documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is accessed through the same web interface on both mobile and desktop devices. On desktop browsers, users have access to the full feature set, including detailed configuration, administration, and full restore capabilities. On mobile devices, the interface is usable but not optimised for smaller screens, and functionality is limited in practice. Mobile access is suitable for viewing status information, checking alerts, and interacting with support features, but complex administrative tasks and large‑scale restore operations are best performed on a desktop or laptop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Connectwise Cloud Backup provides a web‑based service interface that allows authorised users and administrators to manage the service. The interface is accessed through a secure web portal and does not require any locally installed software. Through the interface, users can configure backups, monitor backup status, perform search and restore operations, and access support features. A self‑service restore interface is also available, enabling authorised users to locate and restore data without direct administrator involvement.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessed through a modern browser on desktop or mobile devices. Users can navigate the interface using standard browser controls, keyboard input, and screen‑reader software. Authorised users can manage backups, view service status, search for backed‑up data, restore items, and access support features. The interface is usable but not formally certified against specific accessibility standards. Users may experience limitations when using assistive technologies for complex administrative tasks or detailed configuration screens. The service does not provide a dedicated mobile app or offline access, and full administrative functionality is best performed on a desktop or laptop browser.
• Accessibility testing: General usability testing has been carried out as part of routine service development, but this did not specifically include accessibility‑focused testing or validation against assistive technology use cases. As a result, while some assistive technologies may work with the service due to its web‑based nature, compatibility and user experience are not formally assured.
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised Users can customise the service through configuration options within the platform. This includes selecting which Microsoft 365 workloads are backed up (such as Exchange, SharePoint, OneDrive, and Teams), managing backup scope and retention settings, configuring alerts and notifications, assigning restore permissions, enabling or restricting self‑service restores, and selecting data residency regions (where available). Support arrangements and service levels can also be tailored through separate contractual agreements with the service provider. How users can customise Customisation is carried out using the web‑based administration interface. Settings are adjusted through menus and configuration screens, with changes applied at tenant or user level. No coding, scripting, or software installation is required, and all changes take effect within the constraints of the standard service. Who can customise Customisation can be performed by authorised administrators within the buyer’s organisation, typically Microsoft 365 Global Administrators or users with delegated administrative roles. End users may have limited configuration options (such as self‑service restores) if explicitly enabled by administrators.

Scaling

• Independence of resources: Connectwise Cloud Backup protects users from the impact of other customers’ demand through a multi‑tenant architecture built on Microsoft Azure, which provides elastic scaling, workload isolation, and throttling controls. Backups and restores use Microsoft 365 and Azure APIs that enforce per‑tenant limits, ensuring one customer’s activity cannot monopolise resources. ConnectwiseCB also applies job scheduling, queue management, and automated retries to smooth peak demand and avoid contention. Data is logically segregated by tenant, and performance is continuously monitored so capacity can scale proactively. This design helps ensure consistent performance and service availability for all users, even during high usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Connectwise Cloud Backup provides operational service metrics via its management portal to support monitoring and assurance. Metrics include backup status and health, last successful backup time, backup frequency (up to six snapshots per day), and coverage of protected Microsoft 365 objects (mailboxes, OneDrive, SharePoint, Teams). Users can also view restore job status, restore history, and receive alerts/notifications for backup failures or issues. These metrics focus on service reliability and data protection visibility, rather than detailed capacity or usage analytics.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Connectwise

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data by restoring it back into Microsoft 365 before the contract ends. Connectwise Cloud Backup does not support direct data downloads or file exports. Instead, users (or Transputec support) use the ConnectwiseCB portal to restore individual items or entire mailboxes, OneDrive accounts, SharePoint sites, or Teams data back into the live Microsoft 365 tenant. Once restored, data can be exported using native Microsoft 365 tools (for example, eDiscovery or file downloads). After contract termination, the ConnectwiseCB account is deleted and all backup data is permanently removed, so exports must be completed in advance.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • EML / MSG
  • PST
  • DOCX, XLSX, PPTX, PDF
• Data import formats: Other
• Other data import formats: ConnectwiseCB supports no upload formats (open or otherwise)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is also protected using strong encryption at rest (AES‑256) within Microsoft Azure, along with logical tenant isolation, role‑based access controls, and continuous security monitoring.

Availability and resilience

• Guaranteed availability: 24x7 support options available subject to support contract agreement. Self management also available
• Approach to resilience: Connectwise Cloud Backup is hosted in multiple regions for security, reliability and scalability.
• Outage reporting: Via a private dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled through a defence-in-depth approach, applying least privilege principles and role-based access controls (RBAC). Management interfaces require Multi-Factor Authentication (MFA) and conditional access policies, ensuring only compliant or hybrid-joined devices can connect. Privileged roles are managed via Just-in-Time (JIT) access using Privileged Identity Management (PIM), with break-glass accounts for emergencies. Support channels enforce strict governance through tiered administration, scheduled access reviews, and automated expiry for external identities. Sensitive operations are logged centrally for audit, and group management features are restricted to prevent unauthorised changes. These measures ensure secure, monitored, and compliant access across all management and support environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Transputec Limited follows a formal, documented information security governance framework aligned with recognised industry best practice, including ISO/IEC 27001. Information Security Policies and Processes The organisation maintains a comprehensive set of information security policies, including (but not limited to): Information Security Policy Risk Management and Risk Assessment Access Control and Identity Management Asset Management and Data Classification Incident and Breach Management Change Management and Secure Configuration Supplier and Third‑Party Security Business Continuity and Disaster Recovery These policies are supported by defined operational procedures and are reviewed regularly to ensure continued effectiveness and compliance. Reporting Structure Overall accountability for information security sits with senior management Day‑to‑day governance is managed by a designated Information Security function Security risks, incidents, and compliance status are reported through formal management and escalation channels Ensuring Policy Compliance Compliance is ensured through: Mandatory staff security awareness and training Role‑based access controls and least‑privilege principles Ongoing monitoring, auditing, and risk assessments Documented incident reporting and remediation processes Regular internal reviews and independent external audits Together, these measures ensure policies are consistently applied, enforced, and continually improved across the organisation.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management framework ensures all service components are tracked throughout their lifecycle via accurate configuration records and application matrices. Changes follow a formal Request for Change (RFC) process, submitted through our ITSM and reviewed by the Change Advisory Board (CAB) before implementation. Security impact is assessed at CAB evaluation, aligning with ISO 27001:2022 and Cyber Essentials Plus standards. Baseline configurations are reviewed quarterly, and all adjustments comply with SLAs and security policies. Governance mechanisms, including risk controls and transparent reporting, maintain compliance and minimise vulnerabilities, ensuring stability and continuous improvement across services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Transputec proactively assess potential threats through continuous vulnerability scanning, penetration testing, and risk analysis aligned with ISO 27001:2022 and CyberEssentials NIST standards. Threat intelligence is sourced from trusted feeds such as vendor advisories, CVE databases, and security partners, supplemented by automated tools like Qualys and Microsoft Defender. Identified vulnerabilities are prioritised based on severity and business impact, with critical patches deployed within 24–48 hours and standard updates scheduled according to our change management process. Regular monitoring, monthly reports, and governance reviews ensure compliance and rapid response, minimising exposure and maintaining the integrity and resilience of our services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Transputec identify potential compromises through 24/7 monitoring by our Network Operations Centre (NOC) and Security Operations Centre (SOC), leveraging tools like Huntress, Threatspike and Servicely boards for alerts and investigations. Indicators include intrusion detection, file integrity monitoring, and credential anomaly analysis. When a compromise is suspected, incidents are triaged immediately, escalated to the SOC team, and containment actions begin within minutes. The process follows six phases: detection, analysis, containment, eradication, recovery, and post-incident review. Critical incidents trigger rapid escalation to 3rd-line teams and senior management, ensuring response within SLA targets—typically immediate acknowledgement and resolution within hours for high-severity cases.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Transputec operate a structured Incident Management framework with pre-defined workflows for common events such as service outages, security breaches, and access issues. Users report incidents via the Service Desk portal, email, or phone, ensuring immediate logging and categorisation. Each incident is prioritised based on impact and urgency, then assigned to the appropriate resolver group. Communication is maintained throughout, and major incidents trigger escalation to senior management. Incident reports, including root cause analysis and corrective actions, are provided through formal post-incident reviews and documented in Servicely for audit and compliance. This approach ensures rapid resolution and continuous service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: All 27001:2022 are in scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 28 October 2025
• What the ISO 9001 doesn’t cover: All business areas are in scope
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9e3e144e-b733-4e15-9443-1f700628effc
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8cf1ff77-ade7-4f78-810d-44f8e9e7f72a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.