HCL TECHNOLOGIES UK LIMITED

DevOps Secure

HCLTech DevOps combines software development (Dev) and IT operations (Ops). We shorten systems development life cycle and provide continuous delivery with high software quality. HCLTech DevOps is complementary with Agile software development providing stakeholders with shared ownership, workflow automation and rapid feedback.

Features

• Low maintenance requirements
• Fast to deploy
• Highly scalable
• Highly resilient
• Easy to use and administer
• High performance and feature-driven continuous delivery mode
• Highly compatible open API standards
• Reduces complexity
• Highly secure and cloud-native capabilities.
• Helps drive business transformation and shortens project lifecycles

Benefits

• Automated database management reduced costs
• Automated Docker containers/ Kubernetes deployment orchestration
• Auto-scaling adjusts to seasonal business requirements and optimises costs.
• Cloud native scalability and high availability provide performance and resilience
• Zero administration backup, administration automation/optimisation
• Optimised class leading performance
• REST, JDBC, .NET, or MongoDB APIs, SQL access Opensource drivers
• Multi data model access combined in one query
• Industry-standard OpenSSL encryption, secure data at rest and motion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

959220577327638

Contact

Paul Montgomery
+44 (0) 20 7105 8600
eas-hclsalessup@hcl.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Not Applicable
• System requirements: A windows/ mac os based laptop/ desktop with a browser

User support

• Email or online ticketing support: Yes
• Support response times: "During business hours:; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day; Severity 4 = 2 working days"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Not Applicable
• Onsite support: Yes
• Support levels: Level 3 - Software Support
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online training sessions. Product Documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract the data at any time from the infrastructure it is hosted on.
• End-of-contract process: The service is switched off completely, so as to avoid any misuse. Also the customer is provided with access to all the customer data.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This service is predominantly designed to work on the desktop. The main difference is the ease of use on the Desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Users create dashboards to by attaching charts to your project data that help you analyse your projects' quality and efficiency.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Dashboards are created on the Dashboards page. After you create a dashboard and customise it with charts and filter conditions, you can save and use for future sessions. The Delivery Performance dashboard is provided by default. It has several charts preconfigured, including the Lead time and Cycle time charts. You can customise the Delivery Performance dashboard by adding new charts, and setting filters and data scope conditions.
• API: Yes
• What users can and can't do using the API: Only enrolled users can access the service from the mobile application. The web service is accessible only from a mobile interface. The exposed service is accessible via proxy.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can configure the application through the browser.

Scaling

• Independence of resources: We work with the customer on a sizing discussion to provide them with load balancing information.

Analytics

• Service usage metrics: Yes
• Metrics types: Transaction history report, performance report, exception report, login logout report, offline report, geo fencing report.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We follow all industry standards and compliance to protect data including GDPR guidelines.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: The user can export data by selecting the export function on the dashboard reports of the Admin application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS and XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We follow all industry standards and compliance to protect data including GDPR guidelines.
• Data protection within supplier network: Other
• Other protection within supplier network: Data within the network travels in binary format. Each request or response data is associated with a security token.

Availability and resilience

• Guaranteed availability: 99.90%
• Approach to resilience: We work with the customer on a sizing discussion to provide them with load balancing information.
• Outage reporting: Standard monitoring tools as defined by the user.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Role Based Access Control (RBAC) mechanism to authenticate users for all the services requested, as applicable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Multifactor authentication or identity federation and/or user name, password based mechanisms to ensure a secure personalised experience for users interacting with the service. Based on the customer requirement and environment, these mechanisms are enabled, thereby ensuring only registered and verified users are able to interact with the service.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO 9001:2008 - Quality Management; ; ISO/IEC 20000-1:2011 - Service Management; ; ISO 14001 - Environmental Management; ; ISO 27001 - Security Management; ; Cyber Essentials; ; Cyber Essentials Plus"
• Information security policies and processes: HCLTech has adopted ISO/ IEC 27001: 2013 standard for ensuring protection from a variety of threats and minimising the business damage in its endeavour to provide Mobile Application implementation and support services. HCLTech is also Cyber Essentials and Cyber Essentials Plus certified.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Configuration Management tracks the IT environment.; ; A repository maintains all versions of individual work products to help/ permit developers to revert to previous versions during testing and debugging.; ; Dependency tracking and change management covers relationships between enterprise entities and processes, parts of an application design, design components and the enterprise information architecture, design elements and other work products.; ; HCLTech tracks all the requirements, design and construction components and deliverables that result from a requirements specification.; ; An audit trail is maintained about when, why and by whom changes are made, with source information of changes as specific objects in the repository."
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Vulnerability management focusses on finding weakness that can be exploited. HCLTech performs quarterly and/or annual vulnerability scans to get a snapshot at that point in time. Regular scanning ensures new vulnerabilities are detected in a timely manner and are fixed before they occur. The HCLTech vulnerability management process consists of the following phases:; 1. Preparation; 2. Vulnerability scan; 3. Define remediating actions; 4. Implement remediating actions; 5. Rescan."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Not Applicable
• Incident management type: Supplier-defined controls
• Incident management approach: "Incident management is designed with a goal to restore normal service operation as quickly as possible and to minimise the impact on business operations. The incident management process follows these steps:; ; 1. Incident identification and logging by the customer; 2. Incident categorisation and prioritisation by the customer; 3. HCLTech works on the incident response performing diagnosis and investigation followed by resolution and bringing the incident to closure; 4. Corrective and preventive action are taken to avoid repeat or similar incident in future."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: Thursday 25 May 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Intertek
• ISO 9001 accreditation date: Tuesday 1 August 2023
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Business Continuity

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.