Wavenet

Microsoft Purview DLP (SaaS) - Data Loss Prevention

Purview is a Microsoft 365 (M365) Business or Enterprise addon for identifying, labelling and controlling sensitive data within the M365 environment.

Features

• Automatic identification and classification of sensitive data
• Custom sensitivity labels
• Alerts and notifications when sensitive data is deleted
• Integration with Microsoft and third-party applications
• Compliance with regulations such as GDPR, CCPA, and HIPAA
• Auditing of data access and usage
• End user notifications and education
• Single portal for policy management
• Compliance improvement aids aligned with regulations
• Protection of data in emails, files, chat and endpoint devices

Benefits

• Safeguards all data within one solution
• Interactively educates end users about the data being accessed
• Improves the response process for potential data loss incidents
• Easy to deploy and scale alongside the M365 ecosystem
• Easily compare current environment against regulatory requirements
• Provides a high level view of data for informed decision-making
• Assists the business in meeting the compliance requirements
• Facilitates the creation and implementation of effective DLP strategies
• Enhances the security of company owned data
• Customise sensitive data types to align with the business systems

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

962680934231715

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MS Purview DLP requires Microsoft 365 (M365) Business or Enterprise licensing
• Cloud deployment model: Public cloud
• Service constraints: Service is best suited for data located in a cloud environment.
• System requirements:
  • Microsoft 365 (M365) Business or Enterprise license
  • Microsoft 365 Apps
  • Windows 10,11 and last 3 versions of MacOS
  • Intune and Defender required for Endpoint DLP

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Wavenet support - 30 min to 4 hour response time inside core working hours 9-5 Monday-Friday UK time aligned to incident priority. Extended (M-F 8-8) and 24x7 support options available. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A Wavenet Consultant will work with the business to assess the current environment and business goals and compliance requirements. They will then design, implement, test and deploy the DLP policies
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers own their Microsoft 365 environment and all the data that resids within it. at the point of contract termination Wavenet will cease to have access to the M365 portal and DLP, which will then become under the sole management of the customer. If there is a requirement to terminate the contract with Microsoft, then the Purview eDiscovery tool can be utilised to export data into the relevant formats'
• End-of-contract process: Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Microsoft Purview DLP is accessible via the Compliance web portal within the Microsoft 365 environment. This is interface allows for the configuration and monitoring of DLP policies alongside access to aid tools and integrations with other M365 compliance tools.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not known
• API: Yes
• What users can and can't do using the API: Users can extend their compliance capabilities by utilising the Microsoft Graph API, Develop Apps to listen to and apply actions to Teams Messages
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Each Purview DLP deployment is unique and customised based on the company requirements. This includes the identification and definition of sensitivity labels, and the locations, actions and reporting of the data types. all configuration tasks can be completed via the compliance web portal. due to the complexity and risk to productivity, it is recommended that such customisations are carried out by a qualified Wavenet consultant.

Scaling

• Independence of resources: Microsoft's robust SaaS solution provides a 99.9% availably for Purview ensuring that users are unaffected by the demands of other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Monitor the compliance, health and activity of DLP policies across your organisation (Metrics include DLP Rule matching, label application, file deletion).
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data in Azure is encrypted at rest by default. See: https://learn.microsoft.com/en-us/azure/security/fundamentals/physical-security and https://learn.microsoft.com/en-us/azure/storage/common/storage-service-encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: If there is a requirement to export data from the M365 environment, then an admin user can raise a case in the Purview Compliance portal under eDiscovery. This allows the extraction of data from email and files locations
• Data export formats: Other
• Other data export formats:
  • Based on File Type
  • Emails as PST
• Data import formats: Other
• Other data import formats:
  • DLP can be applied to DOCX, XLSX, PTX
  • DLP can be applied to PDF, TXT, CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All customer data and resources are protected within the Microsoft 365 environment, which is never linked to the Wavenet network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Wavenet's network is protected with additional Role-based Access Control (RBAC) and Multifactor Authentication (MFA).

Availability and resilience

• Guaranteed availability: Microsoft provide a 99.9% SLA for M365 services including Purview.
• Approach to resilience: The service resiliency is provided by the Microsoft cloud architecture, this includes redundant hardware, data replication and automated integrity checking.
• Outage reporting: Platform level outages are reported publicly via: https://azure.status.microsoft/en-gb/status. Individual servers/applications are proactively monitored and incidents raised with Wavenet helpdesk to remedy as required

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Conditional Access Polices are used during the user authentication process. This can involve checking the users IP address and device compliance as well as requesting 2-factor authentication.
• Access restrictions in management interfaces and support channels: Roles-Based Access Controls (RBAC) are implemented to control which management portals authorised users have access to. These controls can reside within the customers environment or the Wavenet Partner Portal via Granular delegated administrative privileges (GDAP)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet is an ISO27001 certified company and we adhear to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber securit framework, we are audited on this standard annually, Wavenet is also a CE+ certified company
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet conform to ISO2000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wavenet conform to and follow the NIST standard and ISO27002
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
• Incident management type: Supplier-defined controls
• Incident management approach: Wavenet is ISO27001 certified and we follow the playbook as part of our certification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.