SOFTSERVE SYSTEMS LTD
Conversational Design Enablement Services
SoftServe’s Conversational Design Enablement Services help organisations design, structure and optimise conversational experiences for digital and cloud-hosted services. The service focuses on conversation flows, user intent and accessibility to support effective conversational interfaces, excluding bespoke chatbot, AI model or software development.
Features
- Assessment of conversational use cases and user needs
- Design of conversational flows, intents and user journeys
- Content and tone-of-voice design for conversational interfaces
- Accessibility and inclusivity considerations for conversational experiences
- Advisory support on conversational platforms and tools
- Usability testing and conversation review
- Integration considerations with existing digital services
- Documentation of conversational design artefacts
- Knowledge transfer and conversational design best-practice guidance
Benefits
- Improves usability and effectiveness of conversational interfaces
- Enhances user satisfaction and engagement
- Reduces design and usability risks before implementation
- Supports consistent and accessible conversational experiences
- Improves alignment between user intent and service outcomes
- Accelerates readiness for conversational service deployment
- Builds internal capability in conversational design
- Avoids bespoke development while improving conversational quality
Business architect
| £400.00 |
£400.00 |
| £550.00 |
£550.00 |
| £1,004.00 |
£1,004.00 |
| £1,300.00 |
£1,300.00 |
Data architect
| £1,130.00 |
£1,130.00 |
| £1,300.00 |
£1,300.00 |
| £2,392.00 |
£2,392.00 |
Enterprise architect
| £1,050.00 |
£1,050.00 |
| £1,300.00 |
£1,300.00 |
| £1,750.00 |
£1,750.00 |
| £1,870.00 |
£1,870.00 |
Network architect
| £550.00 |
£550.00 |
| £890.00 |
£890.00 |
| £1,300.00 |
£1,300.00 |
Security architect
| £890.00 |
£890.00 |
| £1,300.00 |
£1,300.00 |
| £1,750.00 |
£1,750.00 |
Solution architect
| £700.00 |
£700.00 |
| £1,067.00 |
£1,067.00 |
| £1,193.00 |
£1,193.00 |
| £1,300.00 |
£1,300.00 |
| £1,750.00 |
£1,750.00 |
Technical architect
| £700.00 |
£700.00 |
| £878.00 |
£878.00 |
| £1,067.00 |
£1,067.00 |
| £1,300.00 |
£1,300.00 |
| £1,750.00 |
£1,750.00 |
Chief data officer
| £2,440.00 |
£2,440.00 |
Chief information security officer
| £2,440.00 |
£2,440.00 |
Chief technology officer
| £2,440.00 |
£2,440.00 |
Cyber security audit and assurance
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security governance and risk management
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security monitoring
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security incident response
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security vulnerability management
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security digital forensics
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security testing
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Cyber security secure design
| £630.00 |
£630.00 |
| £1,300.00 |
£1,300.00 |
| £1,870.00 |
£1,870.00 |
Analytics engineer
| £490.00 |
£490.00 |
| £700.00 |
£700.00 |
| £830.00 |
£830.00 |
| £980.00 |
£980.00 |
| £1,470.00 |
£1,470.00 |
Data analyst
| £490.00 |
£490.00 |
| £700.00 |
£700.00 |
| £830.00 |
£830.00 |
| £980.00 |
£980.00 |
Data engineer
| £700.00 |
£700.00 |
| £850.00 |
£850.00 |
| £1,000.00 |
£1,000.00 |
| £1,500.00 |
£1,500.00 |
Data ethicist
| £1,067.00 |
£1,067.00 |
| £1,256.00 |
£1,256.00 |
Data governance manager
| £827.00 |
£827.00 |
| £1,082.00 |
£1,082.00 |
| £1,236.00 |
£1,236.00 |
Data scientist
| £450.00 |
£450.00 |
| £580.00 |
£580.00 |
| £790.00 |
£790.00 |
| £930.00 |
£930.00 |
| £1,000.00 |
£1,000.00 |
| £1,500.00 |
£1,500.00 |
Machine learning engineer
| £1,067.00 |
£1,067.00 |
| £1,130.00 |
£1,130.00 |
Performance analyst
| £490.00 |
£490.00 |
| £650.00 |
£650.00 |
| £800.00 |
£800.00 |
| £980.00 |
£980.00 |
| £1,470.00 |
£1,470.00 |
Application operations engineer
| £490.00 |
£490.00 |
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
| £970.00 |
£970.00 |
Business relationship manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
Change and release manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
Command and control centre manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £827.00 |
£827.00 |
| £1,236.00 |
£1,236.00 |
End user computing engineer
| £450.00 |
£450.00 |
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
| £970.00 |
£970.00 |
IT service manager
| £630.00 |
£630.00 |
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £1,236.00 |
£1,236.00 |
Incident manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
Infrastructure engineer
| £450.00 |
£450.00 |
| £630.00 |
£630.00 |
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,231.00 |
£1,231.00 |
Infrastructure operations engineer
| £450.00 |
£450.00 |
| £630.00 |
£630.00 |
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,231.00 |
£1,231.00 |
Problem manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
Service desk manager
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £853.00 |
£853.00 |
| £1,236.00 |
£1,236.00 |
Service transition manager
| £630.00 |
£630.00 |
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £1,082.00 |
£1,082.00 |
Business analyst
| £373.00 |
£373.00 |
| £500.00 |
£500.00 |
| £690.00 |
£690.00 |
| £850.00 |
£850.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Delivery manager
| £500.00 |
£500.00 |
| £670.00 |
£670.00 |
| £800.00 |
£800.00 |
| £1,320.00 |
£1,320.00 |
Digital portfolio manager
| £630.00 |
£630.00 |
| £878.00 |
£878.00 |
| £1,055.00 |
£1,055.00 |
| £1,320.00 |
£1,320.00 |
Product manager
| £500.00 |
£500.00 |
| £690.00 |
£690.00 |
| £850.00 |
£850.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Programme delivery manager
| £941.00 |
£941.00 |
Service owner
| £853.00 |
£853.00 |
Quality assurance testing (QAT) analyst
| £500.00 |
£500.00 |
| £630.00 |
£630.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
Test engineer
| £550.00 |
£550.00 |
| £550.00 |
£550.00 |
| £770.00 |
£770.00 |
| £850.00 |
£850.00 |
Test manager
| £850.00 |
£850.00 |
| £1,067.00 |
£1,067.00 |
Development operations (DevOps) engineer
| £437.00 |
£437.00 |
| £525.00 |
£525.00 |
| £650.00 |
£650.00 |
| £800.00 |
£800.00 |
| £1,300.00 |
£1,300.00 |
| £980.00 |
£980.00 |
| £1,300.00 |
£1,300.00 |
| £1,200.00 |
£1,200.00 |
| £1,870.00 |
£1,870.00 |
Frontend developer
| £373.00 |
£373.00 |
| £500.00 |
£500.00 |
| £650.00 |
£650.00 |
| £800.00 |
£800.00 |
| £980.00 |
£980.00 |
| £1,470.00 |
£1,470.00 |
Software developer
| £373.00 |
£373.00 |
| £500.00 |
£500.00 |
| £650.00 |
£650.00 |
| £800.00 |
£800.00 |
| £1,300.00 |
£1,300.00 |
| £980.00 |
£980.00 |
| £1,300.00 |
£1,300.00 |
| £1,200.00 |
£1,200.00 |
| £1,870.00 |
£1,870.00 |
Accessibility specialist
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £1,320.00 |
£1,320.00 |
Content designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Content strategist
| £780.00 |
£780.00 |
Graphic designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Interaction designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Service designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Technical writer
| £620.00 |
£620.00 |
| £930.00 |
£930.00 |
User researcher
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £620.00 |
£620.00 |
| £780.00 |
£780.00 |
| £930.00 |
£930.00 |
| £1,320.00 |
£1,320.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
EY Point
-
ISO/IEC 27001 accreditation date
-
Thursday 3 October 2024
-
What the ISO/IEC 27001 doesn’t cover
-
N/a
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
DNV - Business Assurance
-
ISO 9001 accreditation date
-
Wednesday 26 November 2025
-
What the ISO 9001 doesn’t cover
-
N/a
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
2a47d344-1ff4-4747-85ab-8138036d754a
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Service documents
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