Wavenet

Data Protection for Storage

Veeam Cloud Backup is a service which provides a cloud-based storage destination for backups created with Veeam's backup and recovery solutions. By leveraging Veeam Cloud Backup, organizations can benefit from off-site data protection, providing a simple and efficient way to extend data protection to the cloud.

Features

• Cloud-based Storage: Securely store backups in the cloud.
• Off-site Data Protection: Safeguard data off-site for resilience.
• Scalable Infrastructure: Easily scale backup infrastructure in the cloud.
• Seamless Integration: Integrate with Veeam backup solutions effortlessly.
• Automated Backup Policies: Set up and manage backup policies automatically.
• Data Encryption: Protect backups with robust encryption methods.
• Flexible Recovery Options: Restore data quickly and easily when needed.
• Centralized Management: Manage backups from a single, centralized console.
• Incremental Backups: Efficiently back up only changed data for speed.

Benefits

• Ensure Data Resilience: Safeguard critical data with off-site cloud backups.
• Streamline Backup Operations: Automate backup policies for seamless management.
• Enhance Security: Protect data with encryption and secure cloud storage.
• Scalable Growth: Easily expand backup infrastructure as data needs evolve.
• Ensure Compliance: Meet regulatory requirements with off-site data protection.
• Optimize Recovery Processes: Quickly restore data to minimize downtime
• Centralize Management: Simplify backup management with a centralized console.
• Reduce Costs: Lower infrastructure expenses by leveraging cloud-based storage.
• Improve workflow efficiency with reliable data backup and recovery capabilities.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

965626980877674

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Replication Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: While Veeam Cloud Backup offers robust benefits, buyers should note potential constraints. Scheduled maintenance may temporarily affect service availability, and stable internet connectivity is essential for data transfer. Check compatibility with existing infrastructure. Consider data transfer costs and storage limitations, as well as regulatory compliance requirements. Ensure hardware requirements align with organizational capabilities and watch for vendor lock-in. Lastly, understand support availability and limitations to ensure it meets organizational needs.
• System requirements:
  • Processor: 4 Core, 64Bit
  • Ram: 16GB
  • Storage: 300Mb for Cloud Gateway Service
  • OS: Windows Server 2016, 2019, 2022
  • DB: MS SQL Express

User support

• Email or online ticketing support: Yes
• Support response times: Wavenet support - 1 hour response time inside core working hours 9-5 Monday-Friday UK time. Extended hours 8-8 Monday-Friday available with same SLA. Out of Hours support available with 1 hour response for critical issues. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Veeam backup service will be connected to the cloud repository and backup schedules created or amended to store off site data in the cloud repository.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will also return all of your confidential information, unless there is a legal requirement that we keep it.
• End-of-contract process: At the end of the contract the ability to backup & restore will stop. We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. We will return any pre-paid sums for services not delivered to you. We will also return all of your confidential information, unless there is a legal requirement that we keep it.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Vendor and Wavenet websites

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Reports can be generated from the GUI, relating to success/failure and service usage. Reports will also be produced in accordance with the ITIL provisions of the Managed Service.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Resource isolation, performance monitoring, quality of service, optimised workflows

Analytics

• Service usage metrics: Yes
• Metrics types: Backup job status, ; Data transfer rates, ; Storage utilisation, ; Error and warning logs, ; Retention policy compliance, ; Repository health
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Veeam

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via the back up software GUI
• Data export formats: Other
• Other data export formats: Same format as uploaded
• Data import formats: Other
• Other data import formats: Format of the existing file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 99.95% uptime guarantee SLA on our Data Protection for Storage Cloud Service. This excludes planned and emergency maintenance.
• Approach to resilience: Wavenet operates its own 100Gb low-latency Core network and resilient MPLS network, with all data centres on-net Wavenet’s Internet feeds into the data centres are delivered over our resilient core 10Gb MPLS network into peering points at other partner Points Of Presence (POPs). Where applicable all customer data stored by Wavenet is resilient across 3 DC sites.
• Outage reporting: Any service outages are reported to the client via email and support tickets are raised with escalation. Any planned maintenance will be notified to the client in advance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: MFA
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet is an ISO27001 certified company and we adhear to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber securit framework, we are audited on this standard annually, Wavenet is also a CE+ certified company
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet conform to ISO2000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wavenet conform to and follow the NIST standard and ISO27002
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
• Incident management type: Supplier-defined controls
• Incident management approach: Wavenet is ISO27001 certified and we follow the playbook as part of our certification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.