SPECIALIST COMPUTER CENTRES PLC

Xurrent (ITSM/SIAM/ESM) - Licensing by SCC

Xurrent is the Complete Service Management platform enabling departments, like IT&HR, to work together seamlessly, including external service providers where services are outsourced. Automate requests from customer or citizens to interact with the right service providers within your organisation. Xurrent supports ITIL and fully integrates knowledge-management, time-tracking and project-management capabilities.

Features

• IT Service Management (ITSM)
• Enterprise Service Management (ESM)
• Service Integration and Management (SIAM)
• Incident Management
• Problem Management
• Change Management
• Self-Service Portal
• Knowledge Management
• Service Catalogue
• Project Management

Benefits

• Service provider collaboration supported by end-to-end service level management
• Cloud performance with low system administration
• Fully optimised service management processes ensure quick-time to value
• SIAM capabilities enables organisation to leverage dynamic sourcing

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

965915100508262

Contact

Warren Strain
01217667000
frameworksales@scc.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Xurrent is a Cloud service management solution with proven integration capabilities that will support Systems and Operations Management solutions, such as LDAP, Network Monitoring, Asset Discovery and Management and other solutions required by service providers such as HR/Payroll, Success Factors and Supply Chain Management
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The Xurrent service is hosted by Amazon Web Services (AWS) and as such is subject to planned maintenance. Such periods are scheduled and customers are notified at 5 days before the period. During this period the service may be down for up to 4 hours per calendar month. For the UK this will occur between 10pm Saturday and 2am Sunday.
• System requirements:
  • It is recommended devices run the latest supported browsers
  • Xurrent mobile app needs latest versions of iOS and Android
  • For the mobile app remote working a 3G connection minimum
  • All other pre-requisites are provided by AWS

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The Service is supported 24/7 and the collaborative use of the tool allows customers to log tickets online. The Service Level Targets are:; ; Low Impact “Service Degraded for One User”; • Response target: -48 hours; • Resolution target: -480 hours; ; Medium Impact “Service Down for One User”; • Response target: -24 hours; • Resolution target: -240 hours; ; High Impact “Service Degraded for Several Users”; • Response target: -24 hours; • Resolution target: -240 hours; ; Top Impact “Service Down for Several Users”; • Response target: -30 minutes; • Resolution target: -90 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: There is one support agreement available for the 4me Service - the associated SLAs have been explained previously.; ; The software is charged per user per month and is inclusive of all support - the price starts at £50 per single user. There is more information provided herein.; ; Every customer has access to a Technical Account Manager or Service Management Architect.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Customers receive a demo environment against which they can utilise role-based online training - https://learning.xurrent.com/training/; Onsite training is also provided for System Administrators, Users and End-Users as part of any implementation plan.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can extract their data at anytime, up to 30 days after the contract concludes. Once extracted, Xurrent will instruct AWS all remaining data and storage devices used to provide the service.; ; Should no extraction be initiated by a user, then the Xurrent service will conclude on 30 days and AWS will destruct all data and devices.
• End-of-contract process: Any contract for the 4me service is based on a pay-as-you-use contract. Each user month is effectively a credit, so should an organisation have 10 users they would consume 120 credits over a year.; ; Most Xurrent customers procure a number of credits for a given period, a year. The license provided includes full use of the service and a support contract.; ; If user credits are not consumed within the period (i.e. a user leaves) then the credit accrues to the next period. However credits are not refunded.; ; The only costs which are additional are for implementation and training services, provided at the start of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, but the application only works for iOS and Android devices. It will not work with Windows Mobile smartphones
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There are two service interfaces.; ; The 4me Self Service interface can be used to track the progress of end-user requests, access knowledge articles. In addition, employees can register worktime using 4me Self Service. They can participate in projects by updating their tasks and Managers can use 4me Self Service to provide approval for changes - without consuming a license/user credit.; ; The Service Console is used by Support Analysts and Teams to progress and resolves all requests, incidents, problems and changes. It also provides secure collaboration across all service providers (internal and external). The Service Catalogue supports end-to-end service level management.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: As new features are added accessorily for people with disabilities is tested through the Xurrent release which places capabilities into every customer QA instance, prior to be released into Production.
• API: Yes
• What users can and can't do using the API: The Xurrent Service is provided Out-of-the-Box and users can use the ITSM/ESM function with simple customisations to request templates in a short amount of time.; ; APIs are available to build integrations in the Xurrent service. The following options are available:; ; REST API; ; Retrieve, create and update Requests, Changes, CIs, Services, SLAs, People.; ; EVENTS API; ; Configure monitoring systems to send events and generate new requests.; ; MAIL API; ; Create new requests by sending an email to the Xurrent service.; ; IMPORT API; ; Import data by uploading UTF-8 encoded CSV or TSV files. This API is used with directory services like Active Directory and discovery tools like System Centre Configuration Manager.; ; EXPORT API; ; Download batches of records in UTF-8 encoded CSV files, ideal for building an integration with the corporate data warehouse.; ; WEBHOOKS API; ; Receive real-time notifications from Webhooks and trigger actions in other applications when changes occur in 4me.; SINGLE SIGN-ON; ; Use an organisation's existing identity provider to ensure that its employees do not require a separate password to access Xurrent.; ; SCIM Provisioning; ; Provision and manage users, organisations and sites in your Xurrent account automatically.; ; CTI; ; Launch the Service Console from the softphones on the computers of the service desk analysts.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: As a Cloud solution the Xurrent Service cannot be fully reconfigured as this would impact the data layer and make upgrading costly and disruptive.; ; However every request and process template can be customised to adapt the behaviour to suit an organisation's best practice.; ; Typically this work resides with the nominated System Administrator and can be achieved without coding using the widgets and snippets provided or by exposing the HTML, CSS and JavaScript.

Scaling

• Independence of resources: The Xurrent service is hosted by AWS and utilises its content delivery service for enhanced local performance. Speed and availability of the service is always visible at http://status.Xurrent.com/; ; The Xurrent service is multi-tenanted and is designed to support customers and their many business services.; ; Additionally, the Service does allow user to reconfigured the data layer of the solution, therefore weekly updates can be applied to the service without disruption or the need for expensive consulting services.

Analytics

• Service usage metrics: Yes
• Metrics types: As a service management solution there are many ways to view service metrics:; ; - Requests made via Self-Service/Email/Phone; ; - Requests made using Knowledge; ; - Knowledge access by article; ; - Number of requests made by status and category; ; - Many more; ; Out-of-the-Box the Xurrent Service provides over 200 reports that can be fully customised and used to create dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Xurrent

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: To secure when at rest, the databases run in a private subnet within a Virtual Private Cloud that can only be accessed by the application servers of the Xurrent service. This prevents direct access from the internet to the databases.; ; The data in the production database, its mirrors, and backups are stored in three European data centres where the service is hosted. To ensure no data is exposed it is encrypted using AES-256.; ; This ensures data cannot be read unless decrypted. Like the data, attachments are encrypted using a different key than the key used to encrypt the database data.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The ability for users to export data is restricted by role and in may cases data can be exported in read-only formats, as static reports in PDF format.; ; If data such as asset lists etc, need to exported then these can be achieved using CSV or HTML.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Xurrent service offers an availability target of 99.8% during the 24x7 service hours from Monday through Sunday, which is equal to an outage duration of 1½ hours per month. The resolution target of a service outage is 1½ support hours.
• Approach to resilience: The Xurrent service is hosted by AWS. The service utilises two datacentres within the EU, one supports Production and QA instances, the other is purely Back-Up. The datacentres are separated by 500 miles to ensure a secure failover of the service should one datacentre become unavailable.; ; More information is available on request.
• Outage reporting: A service outage is classified as scheduled maintenance when customers with an active service level agreement based on this service offering were notified at least 5 days in advance and the outage occurred during the maintenance window. Notifications are API, email and Partner based.; ; Each calendar month, the actual availability of the service is calculated and compared with the availability target to determine whether this target has been violated. Service outages for scheduled maintenance are not included in the availability calculations.; ; The service is considered to be unavailable, or down, when two or more users within the customer organization are unable to access the service's core functionality due to the same incident.; ; Availability of the 4me service can be tracked here: http://status.xurrent.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: For users of the Xurrent service, they are defined by the roles and responsibilities they are provided during set-up. As a service management solution, one part of this is allocate people and teams to the services they support, so by definition someone in IT will not see the requests being made for HR services.; ; Furthermore, the role will further restrict the available information relating to a service. A support analyst will only see request information, the system administrator will have access to the audit trails.; ; Once the Xurrent service is live there is no direct access to the underlying data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: The Xurrent service support multiple authentication processes, in addition access is also controlled by role and responsibility.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Although the Xurrent Service leverages many of the compliance and governance protocols that AWS provides, once a Customer's instance is live.; ; Xurrent is compliant to SOC 2 because the auditing procedure ensures, that as a service provider, Customer’s data is securely managed in order to protect the interests of the organisation, its employees and the privacy of citizens (as appropriate).; ; Xurrent has a dedicated DPO, and personnel with specific roles in the event that a process, such as the Data Breach Procedure, is actioned.; ; For an introduction to Xurrent's security policies please visit: https://www.xurrent.com/privacy-and-terms/ - all policies and documented procedures are available to prospects and customers under NDA.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Xurrent supports a fully customisable configuration management database (CMDB) and process which is aligned to ITIL best practice. Its purpose will be to capture an organization’s assets with all their technical attributes and financial information, so full lifecycle management can be performed.; ; Similarly all changes made to the Service, an Organisation's Asset and Configuration Management records, the processes adhere to ITIL and all inter-operate seamlessly.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The Xurrent Service is tested every 6 months (currently by PWC) for Vulnerability and Penetration risks. The tests work across all 4me instances and the reports are made available for Xurrent customers to review.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The choice 4me made to host its service with AWS was done so because it conforms to the highest industry standards for proactive and protective monitoring, across all instances and the datacentres deployed.; ; In addition, issues with availability will be detected and notified through the Xurrent Service and rectified to the stated SLA.; ; More information is available on request.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Xurrent service is an Enterprise Service Management solution that is built on ITIL best practice.; ; Incident management is a fully optimised and end-users can log incidents through Self-Service, Email and Phone.; ; The solutions provides a full set of incident reports.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0.5%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Wednesday 4 June 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard Data Security Manager
• PCI DSS accreditation date: Wednesday 10 September 2025
• What the PCI DSS doesn’t cover: We are a Level 4 Merchant
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B024f203-b84e-46e3-ba3f-19eb3e745a92
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bddbbac0-18ca-426d-a809-f8d75d0666b0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworksales@scc.com. Tell them what format you need. It will help if you say what assistive technology you use.