BABEL STREET ROSETTE LTD

Babel Street Match Analytics

An adaptable platform for text analysis and discovery, Babel Street Match Analytics delivers high‑precision, multilingual entity matching for names, addresses, and dates - reducing false positives, accelerating screenings, and providing explainable confidence scores tuned to your risk profile.

Features

• Rosette Name Matcher
• Rosette Name Translator
• Rosette Language Identifier
• Rosette Categorizer
• Rosette Relationship and Events Extractor
• Rosette Topic Extractor
• Rosette Base Linguistics
• Rosette Entity Extractor and Linker
• Rosette Semantic Similarity
• Rosette Sentiment Analyzer

Benefits

• Text analytics fundamentals to prepare your data for analysis.
• Automatically classify your content according to your categories or taxonomy.
• AI engine for fast, accurate named entity recognition: 21 languages.
• Explainable AI accurately verifies people and organization names against databases
• Intelligently translate names based on spelling, phonetics, and meaning
• Connect the dots between the entities and events in content
• Measure text similarity and identify relevant keywords in nine languages
• Detect emotional hotspots in text about companies, people, and products
• Identify keywords and significant phrases and the topics not named
• Instantly identify language and multiple regions of documents

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@babelstreet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

965916747439949

Contact

Sinead Gahagan
+44 (0)7484159531
contracts@babelstreet.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Extends Border Protection, Geospatial Intelligence, Banking and Compliance software, plus search technologies including ElasticSearch and Solr. Babel Match is data‑ and program‑agnostic, enabling custom entity extraction with active‑learning‑driven model training to rapidly reduce labeling time and integrate with existing analytic ecosystems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • Linux or Windows Server or Mac virtual machine
  • X86_64 CPU with 4 or more physical cores
  • Minimum 16GB RAM
  • 50GB of disk space
  • 64-bit macOS, Linux, or Windows
  • 64-bit JDK 17 or 21 installed (tested with OpenJDK)

User support

• Email or online ticketing support: Yes
• Support response times: Babel Street responds to helpdesk inquiries within a reasonable time, not to exceed 48 hours, during standard support hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Babel Street performs extensive accessibility and assistive-technology testing on all interactive, web‑based user interfaces.
• Onsite support: Yes, at extra cost
• Support levels: We supply training and onsite support as necessary if it can't be addressed virtually. Pricing is dependent upon the level of support required. As a Babel Street customer, you can expect the following support commitment: ; ; Access to our global team. We have support professionals in the U.S., Asia, and Europe with the expertise to provide multi-tier support and follow- the-sun handoff for critical issues. ; ; Clearly defined issue escalation. Many issues can be resolved by Tier 1 personnel, but those that cannot are quickly escalated through an established process to our Tier 2 and Tier 3 experts. ; ; Continuous learning. Our help center offers support articles on frequently encountered topics. Contextual in-product tutorials also guide users through specific tasks. ; ; Babel Street also offers enhanced support and service plans to meet your requirements. As part of your roll out, implementation services cover insights on engine tuning, assistance with analyzing results and recommendations on steps to improve score calculations. This will ensure you are set up for success ahead of going live.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: User documentation and terms are included with all Babel Match software.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: We do not hold any data. All data resides with the customer.
• End-of-contract process: At the conclusion of the contract term, all services provided under the agreement will cease unless the customer elects to renew. The customer retains the option to renew the contract for an additional term under mutually agreed‑upon conditions. All items and services explicitly priced and listed in the contract are fully included in the contract fee. Any items or services not included in the original pricing will be treated as an add-on product or service. These will only be added through a formal contract amendment, which must be mutually agreed upon and will become binding once executed.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Babel Street Match Analytics provides two primary integration interfaces:; ; A Java‑based Software Development Kit (SDK); A REST‑based API; ; These options allow customers to embed high‑accuracy, multilingual name matching directly into their applications, screening systems, or analytic workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Users can leverage the SDK or API to make calls to the service. They are inherently accessible.
• API: Yes
• What users can and can't do using the API: All features are available via Java or REST APIs. Some configuration options are set at the file system level.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can build custom machine models for entities and event detection using our annotation software. Users can select from statistical or deep neural network (DNN) based models. Users can configure name matching software with over 200 parameters such as name order, deletion of honorifics, etc. Customization is performed by a system administrator or developer on the file system.

Scaling

• Independence of resources: When using an on-premise license, cloud resources are at the discretion of the customer. Babel Match Cloud offering is stateless, so data isolation is not applicable.

Analytics

• Service usage metrics: Yes
• Metrics types: Babel Match offers metrics on the number of queries made to the API.; If using our Elasticsearch plugin, users have the full breadth of Elasticsearch metrics available.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Babel Street Match does not store data within our hosted cloud services. For customer-cloud installations, our Elasticsearch plugin leverages the security protocols and capabilities of Elasticsearch.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is no user data in the stateless service, so export is not applicable. For Rosette Name Indexer, users can maintain and retain their own indexes which remain independent of Match.
• Data export formats:
  • CSV
  • Other
• Other data export formats: TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • TXT
  • TSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Babel Street Analytics is hosted within the customer's network and, as a result, the customer's encryption standards apply.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Customer Cloud SLAs are the responsibility of the customer.
• Approach to resilience: Available on request.
• Outage reporting: Via API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: If using our on-premise software, access can be restricted by any process the client wishes to undertake including Public key authentication, IP filtering, etc.
• Access restrictions in management interfaces and support channels: Management interfaces are restricted by username and password, IP, and/or by public key access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Babel Street Match has the following policies and plans in place, including but not limited to:; Business Continuity Plan; Password Policy; Privacy Policy; Cybersecurity training; Real-time threat protection; Regular code scanning, Cyber Essentials Plus; ; We ensure all employees are aware of the policies. Reports are made to the Information Security Manager and the Director of IT. They make the decision if reports need to be made outside the company.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software development conforms to the GitFlow configuration model as defined by https://www.atlassian.com/git/tutorials/comparing-workflows/gitflow-workflow
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified by SonarQube and GitHub Advanced Security (GHAS) scans. Patches are released no less frequently than every 3 months and more frequently if warranted by the urgency of the issue.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As Babel Street's proposed solution is typically on-premise, protective monitoring approaches are defined by the customer.
• Incident management type: Supplier-defined controls
• Incident management approach: Report incident via the support page on our website or directly to our support email group.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free 5-day trial via the Babel Street Website.
• Link to free trial: https://www.babelstreet.com/five-day-free-trial-with-your-data

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8345c173-b5b2-479f-87ef-c619e37f1cdb
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0e8ecfb8-715c-4162-aa23-c093fba4ba0f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@babelstreet.com. Tell them what format you need. It will help if you say what assistive technology you use.