AJAR TEC LIMITED

Cloud CCTV as a Service - Open Eye

OpenEye provides cloud‑managed video security solutions that help businesses monitor, protect, and optimise their operations. The service combines smart cameras, secure cloud storage, and analytics to deliver real‑time visibility, simplified video management, and actionable insights for safety, loss prevention, and operational efficiency.

Features

• Cloud-managed video with control across multiple locations
• Secure remote access to live and recorded video anytime anywhere
• Smart camera analytics for motion detection alerts and business insights
• Scalable cloud storage providing flexible retention and simplified system scalability
• User-friendly web and mobile apps for simple video management tasks
• Role-based permissions ensuring secure user access and administrative control levels
• System health monitoring with proactive alerts to reduce downtime risks
• Flexible integrations with access control alarms and third-party systems platforms
• AI-powered search tools accelerate investigations and event review workflows significantly
• Automatic software updates maintain security performance and newest platform features

Benefits

• Improves security visibility across all locations in real time operations
• Reduces incident response time through instant alerts and remote access
• Simplifies video management with centralised cloud based platform tools interfaces
• Lowers operational costs by minimising maintenance and manual system oversight
• Enhances investigations using advanced analytics search and smart filtering capabilities
• Supports business optimisation with actionable insights from video data analysis
• Ensures reliable system performance through proactive health monitoring alerts notifications
• Enables scalable growth easily accommodating additional cameras, locations, users quickly
• Improves compliance and safety with recorded evidence and audit trails
• Provides secure anytime access through encrypted cloud and user permissions

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

972230165027846

Contact

Sales Department
0800 6122680
tara.mclaughlin@ajartechnology.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: OpenEye Web Services can be utilised by both OpenEye manufactured onsite hardware or by deployment on 3rd party onsite hardware. Full and complete support by the software manufacturer can be provided only to deployments using OpenEye manufactured hardware. In 3rd party deployments, only the software elements can be supported by OpenEye's support mechanisms.
• System requirements:
  • Reliable wired internet connection for cloud video access
  • Compatible IP cameras approved or supported by OpenEye platform
  • OpenEye recorder or cloud connected device for management
  • Supported web browser or mobile device for system access
  • Adequate network bandwidth to support video streaming & uploads
  • Power sources for cameras, recorders & networking equipment
  • Firewall rules allowing secure outbound cloud communications traffic
  • Subscription plan matching storage & feature requirements
  • Compliance with local privacy & video surveillance regulations

User support

• Email or online ticketing support: Yes
• Support response times: We provide wraparound support and maintenance contracts which complement the services. As part of the subscription, system health and monitoring is provided through the platform.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Due to the nature of the solution, formal support levels are defined by client operational requirements and in collaboration with the client. Baseline costs are generally calculated in accordance with the following metrics:; ; Number and location of CCTV devices and operational sites; Period of cover - normal working hours, weekends, bank holidays, 24/7/365; Required SLA - 4 hours to 72 hours to be defined as remote and/or on site according to client requirements.; ; Dedicated technical account managers and/or cloud support engineers can be provided at additional cost in accordance with the baseline cost cost considerations defined above.; ; Additional cost options also relate to required coverage of any client owned CCTV hardware, whether or not that hardware is in warranty and whether a spares holding is required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training and customised client user guides.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Video surveillance data is primarily stored on on-premise devices that remain the property of the user after a contract ends, and retrieval of stored footage is possible from the on-premise device without an on-going cloud subscription. Cloud Stored data can be exported at anytime to users assigned the appropriate permissions.
• End-of-contract process: At the end of an OpenEye web services contract, the user is notified of the contract expiration or non‑renewal based on agreed terms. The user should download or archive any required video footage, reports, or data before the contract end date, as access to cloud services and stored video will be disabled after expiration. Connected devices stop communicating with OpenEye cloud services, and user accounts are deactivated. Any remaining hardware remains the customer’s responsibility, and data retention or deletion is handled in accordance with OpenEye’s data retention and privacy policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessibility tools for web sites and PDF documents (such as audio narration tools) can be used in conjunction with OpenEye documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Administrative functions and features tend to be only accessible via browser based interface. Whilst operational functions and features (viewing live and recorded video, exporting video, viewing video events) can be conducted in either interface.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Windows Library-based Video Retrieval [including .NET interop] ; Full-featured video integration via library, for easy rollout to Windows application environments. ; HLS and .MP4 Streaming Relay ; Deliver live streaming and recorded video to all OS platforms and environments. ; HLS support for streaming to Safari and Apple OS’. ; Video Link API Interface (Deep Link API); Leverage the native OpenEye HTML5 web client or mobile applications with a simple generated URL. ; Deliver OpenEye video with the recorder, camera, date and time queued up for play. ; No third-party player or authorization integration required. ; .MP4 Clip Retrieval ; Request discrete .MP4 video clips from OWS. ; Images: Pull Images from OWS ; ; Full-featured AWS Hosted Image Link ; Snapshot API (or direct image retrieval); Allows a third party to call for an image over HTTP from any camera on the recorder at any date/time available. ; Alerts are generated at the edge, aggregated, normalized, and communicated through our centralized cloud-based alert feed. ; Configure Alerts in OWS to receive a live feed of the events that matter the most to your business.System Metadata using secure HTTP communication ; Gather OpenEye VMS configuration metadata e.g. cameras, streams, resolutions, etc.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: OpenEye protects users from being impacted by other customers’ demand through a multi‑tenant cloud architecture designed for isolation and scalability. Customer environments are logically separated, ensuring video data, storage, and processing are kept independent. The platform uses elastic cloud infrastructure that automatically scales compute, storage, and bandwidth to handle fluctuating workloads. System monitoring, capacity planning, and load balancing are continuously applied so no single customer’s usage degrades performance or availability for others.

Analytics

• Service usage metrics: Yes
• Metrics types: The OpenEye platform provides service metrics that help users monitor system performance, usage, and reliability. These metrics typically include camera and recorder health status, online and offline uptime, storage consumption, and video retention duration. Users can view network connectivity and bandwidth usage, alert and event activity, user access and login activity, and system update status. Together, these metrics give visibility into system availability, performance trends, and potential issues requiring attention.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: The professional services and ongoing support of the solution

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data from the OpenEye platform through the web or mobile application using authorized accounts. Recorded video can be searched by time, camera, or events, then clipped and exported in standard video formats with optional watermarking or authentication. Snapshots, reports, and audit logs can also be downloaded where enabled. Exports are saved locally to the user’s device, ensuring customers can retain evidence and records before contract expiration or as needed for investigations and compliance.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP4 (video data)
  • Excel formatted spreadsheets
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Primary data stored on-premise. Cloud stored data hosted in Tier 3 datacentre with associated up-time and availability compliant with Tier 3 standards.
• Approach to resilience: Cloud based infrastructure operates within a high availability architecture with all services and infrastructure operating with redundant backup systems. Further information available upon request.
• Outage reporting: User accessible dashboard reports on all outages, errors and bugs with expected remediation timelines noted.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users and user groups have a defined set of permissions, some of which cover all management and support functions. A nominated admin user can assign these permissions to user groups and individual users as desired to ensure only authorised users have access to these functions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OpenEye follows documented information security policies and processes designed to protect customer data and platform availability. These include access control and identity management policies, data encryption and secure data handling practices, vulnerability management and patching processes, and secure software development lifecycle standards.; ; Security governance is supported by a defined reporting structure in which security responsibilities are assigned to leadership and operational teams. Designated security and IT leaders are responsible for policy ownership, risk management, and incident oversight, with regular reporting to senior management. Policies are enforced through role‑based controls, technical safeguards, and formal procedures.; ; OpenEye ensures policies are followed through continuous system monitoring, logging, and auditing, scheduled reviews of access and configurations, periodic risk assessments, and employee security awareness training. Deviations or incidents are tracked, investigated, and remediated through established incident response and corrective action processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: OpenEye’s configuration and change management approach is designed to maintain service reliability, security, and traceability throughout the lifecycle of all service components. Platform components such as software, cloud infrastructure, and supporting services are identified, documented, and tracked from deployment through retirement using configuration records and version control systems.; Proposed changes are documented, reviewed, and approved prior to implementation, with consideration given to operational and customer impact. Security impact is assessed as part of the change review.; Configuration baselines, patch management, and regular reviews help ensure systems remain secure, consistent, and aligned with approved standards over time.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: OpenEye’s vulnerability management process is focused on proactively identifying, assessing, and remediating security risks across its services. Potential threats are assessed through continuous monitoring of cloud infrastructure, applications, and supporting systems, combined with regular vulnerability scanning, penetration testing, and internal security reviews. Identified vulnerabilities are evaluated based on severity, exploitability, and potential impact to customers and services.; ; OpenEye prioritises remediation using risk‑based criteria. Critical and high‑risk vulnerabilities are patched or mitigated as quickly as possible, often on an accelerated timeline, while lower‑risk issues are addressed through scheduled maintenance and updates. ; ; Information about potential threats is obtained from multiple trusted sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through continuous monitoring of cloud infrastructure, applications, and network activity. ; When a potential compromise is detected, OpenEye follows a defined incident response process. The issue is triaged to confirm scope and severity, affected systems are isolated or access is restricted if necessary, and remediation actions such as patching, configuration changes, or credential resets are applied. Investigations are documented, root causes are analysed, and corrective actions are implemented to prevent recurrence. Customers and stakeholders are notified when required.; ; OpenEye responds to incidents based on severity, with critical security events addressed immediately and around the clock.
• Incident management type: Supplier-defined controls
• Incident management approach: OpenEye maintains pre‑defined incident response procedures and playbooks for common events such as unauthorised access attempts, service outages, malware detection, and data security incidents. ; Users can report incidents or suspected security issues through OpenEye’s customer support channels. Internally detected incidents follow the same formal workflow and escalation process.; ; Incident reports are documented throughout the incident lifecycle. For significant incidents, OpenEye provides customers with timely notifications and post‑incident summaries when appropriate, detailing the nature of the incident, impact, actions taken, and remediation steps. These reports support transparency, accountability, and ongoing service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-60 day proof of concept/trials on client site linked to existing or temporary cameras for data driven ROI reporting

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau, Amtivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cac9f52f-41c0-46ee-9652-6c061c28619b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd014285-80b0-4357-a62d-5151769a7358
• Other security certifications: Yes
• Any other security certifications: NSI Gold

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.