ALEMBA LIMITED

Alemba Service Manager ITSM/ESM - IT Service Management Software

An advanced tool that supports both ITSM and ESM through a service catalogue, self-service portal and zero-code workflow engine. Processes are applied enterprise wide, including incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management

Features

• Drag and drop workflow engine no-code business process engine
• No-code field builder, screen designer, rule builder and form builder
• Rest API support, powerful self describing API and webhook integration
• ITSM self service Portal Advanced licence-free customer centric support portal
• Agent skill set call allocation auto-routes calls based on skills.
• Time and expenditure recording for Request fulfilment and Incident remediation
• Powerful real time ITSM analytics reports and dashboards
• Secure data separation for true Enterprise Service Management (ESM).
• Full Project Portfolio Management including MS Project integration
• PinkVERIFIED Certification for 25 ITIL 4 processes

Benefits

• Advanced, out-of-the-box Enterprise ITIL-aligned ITSM software solution
• GUI-driven user interface, zero-code screen configuration and zero-code rule configuration
• Site license customer portal providing internal and external license-free self-service
• GUI-driven white label branding engine for brand identity customisation
• Microsoft Azure platform integration for application extensibility
• Long term cost-effectiveness supported by Low Total Cost of Ownership
• Graphical workflow automation supports manual task reduction and efficiency increase
• Real-time data understanding and analytics-driven decision making
• Multi-platform integration, including Azure AD, Teams, Slack, Jira
• Service level management compliance with SLA adherence and OLA adherence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@alemba.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

972576416985345

Contact

Laurence Scott-Mackay
0203 479 7900
tenders@alemba.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned maintenance arrangements: Software on the Alemba Service Manager cloud platform is kept up to date at convenient times agreed between the customer and Alemba. Updates are applied transparently and with no disruption to customers at a time requested by the customer.
• System requirements:
  • A modern, HTML 5 web browser
  • SAML 2.0 integration is required to enable user SSO (optional)
  • Mail server supporting MS Graph API, SMTP, POP3, IMAP4
  • AD, Microsoft SCCM and SCOM connectors are provided free

User support

• Email or online ticketing support: Yes
• Support response times: P1 - 20 minute (24/7/365); P2 - 1 hour (business hours, 8am-5pm, Mon-Fri); P3 - 2 hours (business hours, 8am-5pm, Mon-Fri); P4 - 1 working day (business hours, 8am-5pm, Mon-Fri)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Alemba has conducted extensive real-world testing of our web chat with disabled users and assistive technology users to ensure the experience goes beyond theoretical WCAG 2.2 AA compliance and genuinely supports people in day-to-day use. Testing has involved users of JAWS, NVDA and VoiceOver, as well as keyboard-only users, screen magnifier users, and individuals with cognitive and neurodiverse access needs. These sessions validate that chat controls are fully operable without a mouse, that ARIA roles and live regions correctly convey incoming messages, that focus order and visible focus states are predictable, and that navigation through previous messages is clear and consistent. We have also validated behaviour at high zoom levels and in high-contrast modes to ensure the chat does not obscure core content or become difficult to operate. All identified issues (for example, unclear labels, timing behaviour, or announcement verbosity) are tracked, remediated, and re-tested with end users. This continuous, user-centred approach ensures Alemba’s web chat is not only compliant on paper, but practically usable, reliable, and inclusive for the people who depend on assistive technologies.
• Onsite support: Yes, at extra cost
• Support levels: Alemba does not provide different support levels. All customers get 24/7/365 P1 support, and business hours P2,3 and 4 support from a cloud engineer and a dedicated technical account manager.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Alemba provides a dedicated deployment programme, consisting of training and workshops, backed up by online video training. Alemba provides each customer with free design and discovery services for the purpose of agreeing a scope of works, which will define the project success criteria. Alemba's Rapid Start database is a pre-configured, best practice ITSM system that gives customers a jump start in ASM deployment.; ; The next step in the onboarding process is a meeting of the members of the Project team from Alemba and the customer organisation. This meeting will introduce and define the roles within the forthcoming project and start to define the high-level business objectives.; During the project the Project Manager and Project Sponsor will be responsible for the successful delivery of the project.; ; Post- go live Alemba assigns a dedicated technical Account Manager to help develop the use and grow the adoption of the product and customer organisations. ; ; The training requirement, effort and cost, will be defined in the SOW associated with each implementation project. Alemba delivers training in three ways: ; ; 1.Hands-on Training- training implemented into implementation process; 2.Training Video Creation- Alemba’s consultants and customer product champions will together build a training video ; 3.Self-paced training- video library
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: Alemba provides a database backup or a set of CSV data files, containing Incident records, CI records, Request Form records (excluding workflow details) and Knowledge Base records as Word files.
• End-of-contract process: Alemba provides a database backup or a set of CSV data files, containing Incident records, CI records, Request Form records (excluding workflow details) and Knowledge Base records as Word files at no charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Alemba provides a responsive design and there are no functional differences between mobile and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Alemba self-service portal allows customers to log, update and track calls and requests, access the service catalogue, review their assigned equipment and complete workflow approvals. Users can see real-time dashboards. The portal is 100% licence-free and can be branded to your unique requirements.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Alemba equips testers with various assistive technologies, such as screen readers (e.g., JAWS, NVDA), voice recognition software (e.g., Dragon NaturallySpeaking), and keyboard-only navigation tools. This has been lab-tested by our GUI experts.
• API: Yes
• What users can and can't do using the API: The Alemba API is comprehensive and allows access to all data entities, including user permissions and system configuration. There are no known limits.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can customise the service by using Azure logic apps, which allow customers to build additional functionality.

Scaling

• Independence of resources: Alemba uses a cloud model where each customer has a separate Azure tenancy and is not in contention with other customers for resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Alemba records the amount of time each agent uses the system.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: IP Whitelisting
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is extracted using the built-in search screens which produce CSV files or using the reporting engine which can extract data in CSV, Word, PDF or HTML formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Word
  • HTML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MS Word
  • PDF
  • Xls
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% availability. Service credits are not provided by default, but can be requested.
• Approach to resilience: Alemba provides all services on the Microsoft Azure Cloud which is inherently resilient. Further details available on request.
• Outage reporting: Email, dashboard and account management team will inform users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Alemba Service Manager supports a variety of authentication options:; • Username and password; • Windows Authentication; • Authentication against other LDAP sources using username and password; • SAML based single sign-on; • SAML identity providers typically support multi-factor authentication beyond that provided by Alemba Service Manager
• Access restrictions in management interfaces and support channels: Alemba Service Manager includes role-based access control (RBAC) that controls access to features, functions and data in accordance with compliance guidelines.; Roles are defined in the Alemba Service Manager administration application and can be defined at a high-level function access privilege e.g. Incident Management, Problem Management access etc. down to a granular-level field level security detail (Read/Write/Edit/Delete). Roles and users can be associated with workflows that they are allowed to access.; Typically, Alemba Service Manager credentials will be synchronized with existing identity management systems, e.g. Active Directory, allowing single sign on
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Alemba Service Manager supports a variety of authentication options:; • Username and password; • Windows Authentication; • Authentication against other LDAP sources using username and password; • SAML based single sign-on; • SAML identity providers typically support multi-factor authentication beyond that provided by Alemba Service Manager

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Alemba publishes a comprehensive set of security policies and procedures. These form part of all staff induction and refresher courses are conducted on an annual basis. Each departmental manager has an annual goal of ensuring policy compliance in their team and reports to the VP of Cloud Services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Alemba records all configuration changes in its master CMDB, which records the configuration of each customer. Each change process includes a test phase where all configuration changes are trialed before production implementations. All changes will be subject to a CAB approval which will determine if there is a security implication and that further security testing such as pen tests will be required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability Scanning and Penetration Testing of the Cloud Service Platform will be performed against exposed endpoints. This covers six phases of security testing covering:; Vulnerability analysis of the internet-facing applications, where all areas detailed in the OWASP Top 10 (Injection, Broken Authentication, Sensitive Data Exposure, Broken Access Control, Security Misconfiguration and more) are covered.; Vulnerability analysis of the supporting infrastructure, where analysis of the server build, network filtering policy and general setup took place.; Manual testing of common security configurations.; Assessment of logical errors that impact security.; Vulnerability scanning is conducted at least annually for each customer
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alemba use several perimeter monitoring tools including Microsoft Sentinel to identify potential or actual compromises. Any security event triggers the security incident process, which involves the categorisation (red, amber, green) of each incident and its assignment to the appropriate escalation point. Alemba commits to response time for all Security Incidents of 15 minutes (Red, Amber and Green) and the resolve time is 4 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: When an incident affects a computer system, a computer security incident response team (CSIRT) is activated to handle the threat. Examples of computer security incidents include attacks such as denial of service attacks and malicious code, which includes worms and viruses. Additionally, an incident can result in the misuse of confidential information on a computer system. This could include information such as Social Security numbers, health records, or anything that could include sensitive, personally identifiable information.; Alemba has detailed security procedures to deal with such events including using our own software to record specially categorised incidents.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trialling Alemba offers an insight to its cloud-based platform, enabling users to explore features, from IT Incident Management to HR Case Management. Trials last 2-4 weeks, but can flex to suit customer needs. Trial periods are agreed with the Business Development Manager and the customer to meet each customer's requirements.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 45%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Wednesday 11 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR Limited
• ISO 9001 accreditation date: Wednesday 11 December 2024
• What the ISO 9001 doesn’t cover: 7.1.5.2 - Monitoring and measuring resources of the standard are deemed not applicable to the scope within EN ISO 9001:2015.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7ea2ae1e-399c-403c-b3e2-8a6e371b72db
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@alemba.com. Tell them what format you need. It will help if you say what assistive technology you use.