SYNALOGIK INNOVATIVE SOLUTIONS LIMITED

Synalogik Datahub

Meet Datahub by Synalogik, a single source of data, providing searches across third-party, internal, and open-source data sets. Scout® & Datahunter both automate enquiries of Datahub individually or in bulk upload.

Features

• Single access to multiple open source (OSINT) data feeds
• UK and Global Commercial, CRA data and Government data
• Single Intelligence Database
• Upload of users own data to clash against Scout® data
• Optional capability to automatically identify links between seemingly disassociated enquiries
• Search: People, Companies, Addresses, Phone Numbers, Email Bank Numbers, IP's
• Create bespoke configurations as templated workflows, faster and accurate searching
• Query an ever-expanding data library

Benefits

• Hours of manual research conducted delivered in minutes, 85% efficiency
• Reduced investigation costs, time, collation, Evergreen platform, UK held data
• Greater accuracy, Automated aggregation and auditing resolves human errors
• Supercharged operational efficiency, single intelligence environment that maximises efficiencies
• Secure, multi factor authentication, cloud based GDPR compliant, encrypted
• Query every essential data point from one place

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.booth@synalogik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

973027695677851

Contact

Andrew Booth
0800 260 6985
a.booth@synalogik.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Quality Software
  • Data Access Infrastructure Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Synalogiks Scout® and Datahunter platforms drice the querying of the datahub.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Users of the datahun need Scout® or Datahunter access to query datahub
• System requirements:
  • Cloud based, have cloud licences or willing to purchase them
  • Platform will require firewall access configuration within organisational security policies.
  • Accessed via secure, pre-authorised, URL at fixed IP addresses
  • Third party data access via existing contract or via Synalogik
  • Access via standard web browser
  • Harnessing core technologies (microservices architecture, Apache Kafka, ArangoDB) for integrations

User support

• Email or online ticketing support: Yes
• Support response times: Dependant on the Priority of the Service Level Agreements; Priority 1 - Phone - 1 working hour response time, 24hr resolution time, updates every 2 working hours; Priority 3- Phone /Email- 4 working hours response time, 3 working days resolution time, updates every 8 working hours; Priority 4 - Phone /Email- 48 working hours response time, 5 working days resolution time, updates daily.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Synalogik inclusive support levels include email and on-line ticketing and services. Responses during working timelines; UK Mon-Friday 9-5. Prioritisation ticketing available. Account managers and cloud support engineers provided. Ongoing Support Incident Management During transition Synalogik provide Early Life Support: Controlled handover of the platform to Service Operation (BAU). This includes operational support and knowledge transfer. After platform integration Synalogik provide centralised incident management service providing single point-of-contact with triage responsibility.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Synalogik training teams will deliver training to new users as part of the onboarding process, either remotely or in person as agreed during contract negotiation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Scout® and Datahunter contain functionality for Clients to export all search results from at any time. All search results will be automatically deleted 90 days after the end of the Subscription Term for Scout®, Datahunter or the MSA. If requested by Client, Synalogik shall (at Client’s cost) provide reasonable assistance for up to 30 days following the end of a Subscription Term for Scout®, Datahunter or the MSA to enable Clients to export Client Searches and the data contained within the reports.
• End-of-contract process: Scout® contains functionality for Client to export all Search Results from Scout® at any time. All Search Results in Scout will be automatically deleted 90 days after the end of the Subscription Term for Scout®, Datahunter or the MSA. If requested by the Client, Synalogik shall (at Client’s cost) provide reasonable assistance following the end of a Subscription Term for Scout®, Datahunter or the MSA to enable the Client to export Client Searches with the data contained within.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Synalogik provide onboarding and offboaridng documentation and videos.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The is no difference other than the formatted layout
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Synalogik create a bespoke URL for access for all clients. each client environment has access to their own zen desk for all their support needs through Scout® or Datahunter products. Datahub is accessed through those tools.
• Accessibility standards: None or don’t know
• Description of accessibility: We are still in the testing stages of accessibility against WCAG standards - at present, giving the extensive nature of our customer base, we don't believe there are any restrictions on what users can and can't do.
• Accessibility testing: We haven't yet started testing with users of assistive technology.
• API: Yes
• What users can and can't do using the API: Synalogik have an inbound and outbound API facility available for our platforms, meaning that clients can integrate with the Scout® or Datahunter platforms and retrieve results from our data aggregation, risk scoring and visualisation tools direct from their user interfaces.; ; Users can initiate workflows, aggregate multiple data source results and cleanse potentially relevant “results” using our picklist list through our Inbound API.; ; Users can run searches, create picklists, set templated workflows, automate Open source enquiries and receive risk scored results through the outbound API.; ; The Scout Public API is provided as a stateless RESTful API. Our API has relevant URL endpoints, accepts specific-format JSON request bodies, returns JSON-encoded responses, and uses standard HTTP status codes.; ; The purpose of this API is to allow user organisations to remotely manage their interaction with the Synalogik Scout service.; ; Full documentation is available for both APIs, upon request.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes the data sources, functionality, open-source templates and templated workflows. Superusers have the ability to select the data sources, functionality, open-source templates and the ability to create templated workflows.

Scaling

• Independence of resources: The Synalogik cloud based autoscaling technologies ensure we can cope with the demands on the service from multiple users/accounts on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Management Information reports are available showing usage of Scout®, enabling managers to identify any non-usage and respond accordingly. The reports can also help to identify training, tradecraft gaps and weaknesses, which can then be addressed – all of which are delivered by Synalogik as part of our commitment to best-in-class investigations and customer support.; ; Reporting consists of a monthly emailed “MI” report setting out the required information. Instantiation deployment to Official Sensitive or above, Synalogik cannot access to this information and as such MI reporting is not available, however, it can be retrieved by internal users directly from the system.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Scout® and Dathunter reports can be exported into pdf, excel, word or an outbound API (JSON format) into a CRM system.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: .PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Synalogik shall endeavour to make data available to Client Users 24/7 and monitor for any issues. All Data Feeds are subject to Data Supplier SLAs. Synalogik shall agree and meet the Scout SLA and the Technical SLA in the Service Level Schedule to the Order Form. If Synalogik fails to meet the Service Levels in the Service Level Schedule, Synalogik shall: (a) take those actions reasonably necessary to correct the problem and begin meeting the Service Levels as soon as reasonably practicable; (b) initiate investigations to identify the root causes of such failure; and (c) where; appropriate, make written recommendations to Client, including the actions proposed by Synalogik and to be carried out by Client, for improvement in procedures to satisfy the Service Levels and prevent any recurrence of such failure; (d) adopt a ‘work the problem’ approach; to seek to correct and minimise recurrences of all Service Level failures for which it is responsible. Synalogik shall deliver to Client, within 15 Business Days after the end of each Calendar Month, a report setting out performance against the Scout SLA and the Technical Support SLA.
• Approach to resilience: Available on request
• Outage reporting: The Scout® and Datahunter services will automatically send an alarm internally to alert Synalogik of an outage - once received, an email alert is sent to all clients. In the event this doesn't happen, Synalogik provides a centralised incident management service for Scout® / DataHunter and all supported data interfaces. This provides our customers with a single point of contact for Scout® and DataHunter and places the responsibility to triage incidents on the relevant data interface supplier with Synalogik.; ; Synalogik will manage all incident resolutions between 2nd Line and 3rd Line via separate, agreed ways of working with our data interface suppliers.; ; Synalogik defines incidents as either ‘Standard’ or ‘Outage.’ The initial response time is calculated from when the incident is reported to Synalogik to when an initial response has been communicated from Synalogik Support. The resolution is the time agreed for Synalogik to find a resolution to the incident or request - initial business response within 1hr and resolution of the outage within 1 hour

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: User and system access is provided at four levels:; ADMIN - Access to the Synalogik Administration and Helpdesk, Ability to reset passwords, unlock accounts and disable user access; SUPERUSER - Investigator functionality with admin functionality, Ability for investigators to also reset passwords and unlock accounts; GENERAL USER - Investor/Analyst, Ability to use full functionality of the Scout® / Datahunter platform; AUDIT - Professional standards/Compliance, Ability to view user activityAt the request fo the client, although Synalogik use Single Sign on technology, Mulit-factor authentication and user group management with relevant permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Head of Compliance is the Compliance Officer and DPO. We have an Chief Information Security Manager, who is fully dedicated to the roles of Risk Management, Business Continuity and Information Security Management. Everyone else in the compliance team is IS027001 Lead Auditor Qualified. Mandatory Training relating to GDPR and information security is in place for all staff.; ; Synalogik are ISO:27001 and Cyber Essentials Plus certified. We are annually penetration tested by CREST qualified penetration testers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Synalogik have a change management policy which is underpinned by processes and procedures based on ITIL best practice. This is a mature process. We use a service management tool that integrates change management, incident management, problem management, configuration management and knowledge management. Our change management policy, processes, and procedures are regularly audited. Formal risk analysis is employed using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of the product.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Annual penetration testing regime. Automated scanning for vulnerable software using AWS Patch Manager on EC2 instances and all Apple Mac endpoint devices are Mobile Device managed to push the latest security and macOS patches to the devices without delay. We hold NCSC security accredited ‘Cyber Essentials Plus’ via IASME. We undergo a full annual technical audit of all our systems and endpoints, by an external IASME qualified assessor who examines technical security controls, testing that they exclusively work through a technical audit including internal and external vulnerability scans. Cyber Essentials Plus certification includes automatic addition to their cyber liability insurance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We utilise AWS Guard Duty with AWS Security Hub which scans all our access logs and immediately alerts to our Slack instance if it identifies anything suspicious. We then intervene to take the necessary action as required. We also receive National Cyber Security Centre (NCSC) Weekly Threat Reports and act to incorporate any mitigations to threats & vulnerabilities identified that are relevant to our IT estate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Synalogik provides a centralised incident management service for Scout® / DataHunter and all supported data interfaces. This provides our customers with a single point of contact for Scout® / DataHunter and places the responsibility to triage incidents on the relevant data interface supplier with Synalogik.; ; Users can report incidents directly via Zendesk (built into Scout® and Datahunter). Incident reports are provided by email once the full Root Cause Analysis has been undertaken.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Confidential and to be disclosed with Public Sector bodies

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: To be agreed during contract negotiation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: Tuesday 29 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6085a8bf-2ab0-4d33-bfff-cb93627a9541
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0a3344d5-eeeb-4eac-b271-804b03f291aa
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.booth@synalogik.com. Tell them what format you need. It will help if you say what assistive technology you use.