BROADCARE SOLUTIONS LIMITED

BroadCare

BroadCare is an end‑to‑end digital solution for ICBs managing CHC, FNC, Children’s CHC and specialist services. It delivers secure paperless case management, workflow, scheduling, invoicing, reporting, digital referrals, provider collaboration, brokerage, and a hosted BI tool—supporting efficient, compliant, data‑driven healthcare service delivery under the AACC umbrella.

Features

• Bespoke AACC Data Management: Efficiently collects, stores, retrieves data.
• Comprehensive Reporting: Accesses 50 reports, customises ad-hoc reports.
• Integrated Case Management: Manages workflow, tracks actions, schedules resources.
• Efficient Invoice Management: Handles NHS SBS extracts, schedules payments.
• Promotes Paperless Operations: Secures e-file storage, promotes sustainability.
• AACCDS and National Reporting Compliance: Meets monthly, quarterly benchmarks
• Full CHC Framework Compliance: Strictly adheres to national guidelines.
• Robust Security Protocols: UK-hosted, compatible with Spine services.
• Ongoing Product Support: Receives technical assistance, Service Desk, Account Management.
• Supports digitalisation agenda through Referral Portal, Provider Portal, BI Tool.

Benefits

• Enhanced financial visibility and control with comprehensive dataset.
• Detailed insights, customisable reports and BI Tool for decisions.
• Full visibility of AACC cohorts and workload across case managers
• Improved invoice accuracy for better budgetary control and forecasting.
• AACCDS and National Reporting Compliance ensures timely, accurate regulatory reporting.
• Expert support from first line and account managers.
• Robust security and compliance including MFA.
• Streamlines referral and assessment process via digital referral portal
• Reduces environmental impact, enhances document accessibility, security.
• Reduces double-data entry via integrated Referral Portal, Provider Portal, SPINE

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at umer.shariff@broadcaresolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

973081599572769

Contact

Umer Shariff
0121 362 8840
umer.shariff@broadcaresolutions.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Access to a supported browser (Chrome or Edge).

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are prioritised and our response times for requests logged via our support portal are:; ; Priority 1 – Urgent / Not Usable Critical – response time: 1 hour; Priority 2 – High / Severe Limitation - response time: 1-3 hours; Priority 3 – Medium / Moderate limitation - response time: 4-6 hours; Priority 4 – Low – Slight limitation or Request - response time: will resolve within our reasonable endeavours; ; Support is available Monday – Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our in-house support team operates 8:30 am - 5:00 pm, Monday to Friday, and can be reached via telephone, email, or our online support portal. Upon contacting us, incidents will be automatically assigned a ticket number and addressed in the order of priority and receipt.; ; Our response times based on priority levels:; ; Priority 1: Urgent / Not Usable Critical – response time: 1 hour; Priority 2: High / Severe Limitation - response time: 1-3 hours; Priority 3: Medium / Moderate limitation - response time: 4-6 hours; Priority 4: Low – Slight limitation or Request - response time: resolved within our reasonable endeavors.; Our advisors will inform callers of the estimated time for resolution, depending on the incident's priority/severity.; ; Support is inclusive within the license cost.; ; The main functions of our support desk include:; - Call management; - Incident and problem management; - User administration and support.; - Low level training, advice and guidance if required; ; Our support team is dedicated to answering all calls and work to find resolution whenever possible. If a first-time fix isn't feasible, incidents will be directed to the appropriate team. Additionally, each customer is assigned a dedicated Account Manager for escalation purposes and contractual discussions.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our training programme can be tailored but typically includes workplace training, remote learning sessions and accompanying materials.; ; Training can be delivered in a traditional classroom setting with users working hands-on, providing opportunity for staff to ask questions/provide feedback, thus increasing user confidence and reducing resistance to change. ; ; We also offer remote training sessions via MS Teams which are delivered by BroadCare staff remotely. We also have free-to-join training webinars monthly as part of training calendar, incorporating user feedback for specific topics for training.; ; We also provide User Guides, Quick Reference Guides and a comprehensive online knowledgebase.; ; Training is provided in modules to reflect roles and responsibilities within the organisation.; ; We provide key training modules for each standard user profile as listed below:; ; • Administrator (for users who will enter/manage patient information); • Nurse Assessor (for Nurses/Case Managers, who will work with reviews, enter case management information and E-Files); • Finance (for users who will enter invoices, run payment schedules, analyse payments, review budget information, complete DHSC Quarterly Reporting); • Supervisor (for users who provide administration support, work with BroadCare Users, Lookups Tables and Letter templates.; • Database Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: As requested (i.e., accessible formats including large print)
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: We have a defined Exit Strategy and Plan, which is managed by a designated project manager to ensure a controlled, safe, secure, on-time exit is delivered to the outgoing customer.; ; A key deliverable in the Exit Plan is the exporting of the agreed data set in the agreed format, at the agreed time, all of which will be agreed with the customer as part of the exit planning process, and documented within the plan. Data will be transmitted according the recipient’s preferences; we will capture these during exit planning, ensuring the data is sufficiently protected during the transfer process (e.g. through encryption). ; ; We will not delete the customer’s data from our servers until we have received written acceptance of the data set from the customer.; ; Throughout this process, we will conduct a professional engagement with the customer and their new supplier to ensure both parties have every opportunity to understand and transfer information and knowledge about the services previously delivered by us. All work relating to exit/extraction is chargeable.
• End-of-contract process: We have a defined Exit Strategy and Plan, included in the price of the contract, which is managed by a designated project manager to ensure a controlled, safe, secure, on-time exit is delivered to the outgoing customer.; ; Our plan will document:; • Respective responsibilities and obligations of all parties involved; • Exit timetable ; • Activities of all parties; • Documentation to be provided; • Formal milestone acceptance.; ; Throughout the exit process, BroadCare will conduct a professional engagement with the customer and their new supplier to ensure both parties have every opportunity to understand and transfer information and knowledge about the services previously delivered by us.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although the system works on mobile devices, it is not fully optimised at this stage - therefore sizing of screens is optimised for desktop rather than mobile screens.
• Service interface: Yes
• Description of service interface: BroadCare is a web-based system, designed to be intuitive and user friendly for users and administrators. Its functionality covers full case management including workflow, actions, activity reporting, resource scheduling, invoices, NHS England national reporting including the quarterly DHSC return, e-files and SPINE integration. Users can readily access information on patients' cases, as well as information on providers. Administrators can access a comprehensive suite of reports via the Report Builder.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Screen-Reader assessment during Accessibility Audit.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Customers will liaise with us directly to determine feasibility and contractual agreements for any API-usage.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BroadCare uses 'look-ups'; whereby customers can define drop-down lists to meet their requirements.; ; Over 50 customisable look-ups exist, including for fields such as client groups, types of contract, case management notes, etc.; ; The system can be customised via the System Settings functionality, by those granted administration access rights. General users cannot make such amendments.; ; These users can also customise specific user and system settings. ; ; Users can also purchase bolt-on modules to BroadCare to enhance functionality options (such as referral portal, BI module, provider portal etc.)

Scaling

• Independence of resources: As part of general maintenance protocols, our development team, working with our hosted service provider, monitors service availability through load balance testing in relation to demand from the current user population.; ; In the event that monitoring reveals any capacity or stress issues, or in the event of increased user numbers, the team will increase the hardware requirements such as memory, space, load balance drives until an acceptable level is once again reached.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide scheduled reporting to our customers on a monthly basis, covering the specific service metrics agreed during contract mobilisation. These could cover a range of metrics including:; - A list of all named users; - Systems usage; - Uptime; - Support performance; ; The above to be discussed via a local review meeting if required by the customer.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: BroadCare, an SQL Database, facilitates reporting with 50 standard Reports and a built-in Report Builder, all exportable to Excel. The search function enables full record search using metadata elements for Patient/Provider data, also exportable. The Report Builder retrieves data from various tables, exportable for analysis.; ; BroadCare offers a Report Scheduling function for users to receive scheduled reports directly into their inbox.; ; Additionally, Total Data Reports provide complete system data extracts into Excel. ; ; Our BI Tool offers real-time data updates via dynamic dashboards, exportable to Excel and PDF if needed
• Data export formats:
  • CSV
  • Other
• Other data export formats: SQL
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: The data is protected within the system by user profile. Data is held within a secure UK-based data centre compliant with ISO27001.

Availability and resilience

• Guaranteed availability: We use all reasonable efforts to ensure the service (excluding for the duration of any event of force majeure) will have a minimum Uptime of 99.95% at all times. Uptime is calculated monthly over each calendar month, using the following formula:; ; U% = (S-D)/S x 100; Where: ; U% = Uptime Percentage ; S = Available Usage Hours per calendar month, within the service provision time. ; D = Downtime aggregate hours (excluding any period of force majeure).; Scheduled downtime may occasionally be necessary to carry out essential maintenance or network upgrades. This will be kept to a minimum and scheduled to minimise disruption. ; ; We have achieved all uptime targets in the last 12 months. ; ; We aim to provide 7 days’ notice of scheduled downtime, which will be performed during a window between the hours of 19:30 and 07:30 UK-time, Monday to Friday.; ; In the event emergency maintenance is required, we will use reasonable endeavours to give prior warning and will endeavour to keep such maintenance to an absolute minimum.; ; We do not offer refunds for downtime events.
• Approach to resilience: Our service is hosted by Claranet from two UK data centres. Both of these data centres meet the following specifications which ensures they are configured in a highly resilient architecture; ; • Redundant power supplies are implemented. Hardware is connected to two separate Power Distribution Units (PDUs); • Very Early Smoke Detection Apparatus (VESDA) is used; • A fire suppression system is installed ; • All components are fire-retardant including racks, cables and cable management; • The environment is maintained by close-control down-flow air conditioning units that offer stable temperatures and humidity; • The data centre is manned and monitored by on-site security personnel with CCTV motion-sensitive and time-lapsed perimeter and interior monitoring; • Dual-authentication access is in place for Claranet technical staff, using Proximity Access Control (PAC) keys and biometric scanning; ; This architecture means that business continuity and disaster recovery requirements are addressed. The data centres have world class security services to protect equipment from threats and comply with all of the standards required as part of ISO27001 accreditation. Further information is available on request.
• Outage reporting: All components of BroadCare's cloud platform are monitored by PRTG monitoring software which is set up and managed by technical engineers. Alerts are messaged to engineers (P1) and emailed to service desk (P2 and P3). Proactive monitoring of alerts (including text alerts for P1 incidents) is undertaken 24*7. Customers are notified by phone or email as necessary in the event of an outage affecting access in normal working hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: MFA, IP Whitelisting, User Name and Password.
• Access restrictions in management interfaces and support channels: Access to BroadCare is managed via a dedicated System Supervisor within the organisation. This user will have authority to create user accounts and allocate relevant permissions; ; BroadCare is fully operation with Multi Factor Authentication (MFA) via a secure authentication app or FIDO token.; ; When a user is set up they will receive a welcome email prompting them to reset their password. Passwords must adhere to strict requirements including uppercase, lowercase, symbols etc and in line with NHS Password policy.; ; Access to BroadCare is only available through the secure log-in process using MFA.; ; RBAC is in place to manage access levels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BroadCare operates the following: -Information Security Policy -Confidentiality & Data Protection Policy -Information Governance Policy -Records Management Policy -Privacy Impact statement The Board leads on IG and is responsible for ensuring all necessary support/resources are available for effective policy implementation. Our Senior Information Risk Owner (SIRO) leads on Information Security matters. Our Caldicott Guardian leads on Confidentiality and Safeguarding matters. The Board is responsible for accessing/providing specialist advice and support on all aspects of IG, reviewing policies and ensuring they are updated in line with changes in legislation and best practice. Employees are trained on all the policies listed above during induction and on a scheduled basis to refresh their knowledge. Thereafter they are responsible for ensuring compliance with all policies, and for seeking appropriate advice and guidance where required.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration/change management process ensures all changes are recorded/evaluated/authorised/prioritised/planned/tested/implemented, documented/reviewed in a controlled manner.; ; Change Requests are assessed for impact/resource requirements before being considered by the Change Advisory Board (CAB). Identification of related systems/components affected by proposed changes/input from other affected groups may be required. ; ; If acceptable, the CAB will authorise. Once implemented, it will be reviewed/closed once acceptance criteria are met.; ; Change categories:; ; 1. Service ; 2. Normal ; 3. Emergency ; 4. Major.; ; Major changes are referred to the IT Steering Group, then raised as projects with their own business case/project team/budget.; ; Emergency changes are fast-tracked via an emergency (CAB) meeting.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Patches to hosted platform are deployed in scheduled maintenance windows by PDQ. This software contains detailed release information for software patches made available by the major software vendors, allowing for release/apply patches based on category.; ; Threats to BroadCare software, our email system and local devices including firewalls, etc, are identified via real-time/continual monitoring using PRTG monitoring, Alien Vault(SIEM), Sophos(Anti Virus), Mimecast(Mail Filter), feeding into our central software(ServiceNow). ; ; Potential/actual threats are dealt with immediately by our IT team, in consultation with InfoSec team and Directors.; ; Threats are logged centrally and discussed at monthly IT-Governance meetings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Data Centre and BroadCare system are protected via firewall configurations, monitored in real-time using PRTG monitoring software. ; For the hosted platform, we identify potential compromises via PRTG monitoring software, Alien Vault (SIEM), Sophos (Anti Virus) and Mimecast (Mail filter). Alerts are generated to the our service desk by email and to engineers by text and email (depending on severity):; P1 alerts = response within 15 minutes ; P2 alerts= response within 3.25 hours ; P3 alerts = response within 47.25 elapsed hours. ; ; The IT team notify BroadCare when compromise has been verified to plan next steps, including notifying customers.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: BroadCare has a Recovery Process Plan for serious incidents (defined in our Incident Reporting policy/plan):; • Discovery/communication of incident; • Form Executive/Coordination Teams to assess extent of incident; • Decide on Recovery Strategy; • Form Recovery Teams; • Follow Checklist for selected Recovery Strategy; • Return to Normal Service once resolved; ; Our policy/plan includes processes for common events including those relating to potential security breaches (unauthorised access/hacking incident/data loss, etc). ; ; It instructs users on how to report incidents/to who/how quickly, and describes investigation/remedial action processes followed after a report is made.; ; A register is kept of all incidents/recoveries/outcomes/lessons learnt.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • NHS Network (N3)
  • NHS Spine

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide one month's free trial version of a test environment.; For customers wishing to access a demonstration, a tailored environment will be set up and log-ins provided to allow users to explore the functionality in relation to their own requirements.
• Link to free trial: https://client-demo.BroadCare.co.uk

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 12 June 2023
• What the ISO/IEC 27001 doesn’t cover: Anything not relating to services for the health, social care & life sciences industries.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISO Certification Limited
• ISO 9001 accreditation date: Monday 29 April 2024
• What the ISO 9001 doesn’t cover: Anything not related to the provision of staff and services for community and complex health care.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 9346ce34-769a-41a9-99c5-367fddab6296
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 8436e2c3-62ee-49d2-8e77-b49738978194
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at umer.shariff@broadcaresolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.