RESET COMPLIANCE SYSTEMS LIMITED

Reset Contractor and Competence Management Software

Reset Contractor and Competence Management Software, along with Reset Access self-service contractor log-in to site, creates compliance with HSE Legislation, Building Act and CDM obligations to create a safer working environment for all.

Features

• Self service sign in for contractors staff and visitors
• Credentialing of supplier and contractor information at organisational level
• Proof of competence and ID at individual worker level
• Site induction hosting delivery and management for suppliers and contractors
• Live information platform ensures information is always up to date
• Mobile responsive across all devices including phones and tablets
• User app for digital card provision access to cardholder services
• Automatic notifications when date-sensitive criteria is approaching expiry
• Stop at the gate controls for non compliant exceptions
• Safe and secure system Cyber Essentials accredited and GDPR compliant

Benefits

• Quicker easier access to site for contractors staff and visitors
• Ensures contractors and workers are competent to carry out work
• Supports compliance with all relevant health and safety legislation
• Speeds up compliance procedures saving time and money
• Cost effective and more efficient than traditional manual checks
• Provides clear control of contractors on-site
• Improves financial control through validation of invoices and dayworks
• Custom reporting for suppliers workers and site attendance
• Improved visibility of the supply chain to maintain compliance
• Helps create and maintain a safer working environment for everyone

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dale.robinson@rcscard.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

978158792101550

Contact

Dale Robinson
07467532165
dale.robinson@rcscard.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Modern web browser (Chrome, Safari, Firefox).
  • Stable internet connection included.
  • JavaScript and cookies enabled.
  • Screen resolution minimum 1280x720.
  • Audio capability for induction videos.
  • PDF viewer for reports.
  • Optional CAFM or Traka API access.
  • Optional DVLA integration permissions.
  • Compatible with Windows, macOS, iOS, Android.
  • Secure HTTPS access through firewall.

User support

• Email or online ticketing support: Yes
• Support response times: We provide email and online ticketing support. Responses are typically within 24 hours during weekdays (Monday–Friday, 9am–5pm). Queries received over weekends or public holidays are addressed on the next working day. Urgent technical issues are prioritised to ensure minimal disruption to service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: We will provide assistance and support throughout the implementation process, including setting up your Reset Access environment and we will provide assistance and support with the compilation of your Reset recognised suppliers list.; We provide remote online monitoring of the Reset Access terminals during normal working hours (excluding weekends, bank holidays and Christmas shutdown period) to ensure the system and terminals are operational and to quickly and efficiently identify and respond to any faults.; We provide remote support to the hardware throughout the term. We will provide onsite support to the hardware where a system fault cannot be rectified remotely.; Force majeure prevailing; where we cannot resolve a terminal hardware issue within 48 hours from notification of fault (excluding weekends, bank holidays and Christmas shutdown period) we will replace the terminal with a temporary or replacement unit until the issue is resolved.; We will inform you promptly of any operational problems experienced by us.; We respond within 8 working hours (excluding weekends, bank holidays and Christmas shutdown period) to any operational problems reported by you and your organisation and will endeavour to resolve such issues as they arise.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At Reset Compliance Systems Limited, we provide a comprehensive onboarding process to ensure users quickly become confident in using our platform. Our approach includes a combination of onsite and online training, detailed user documentation, and dedicated customer support.; ; Upon implementation, each client is assigned a dedicated Account Manager who oversees setup, user registration, and system familiarisation. We offer onsite training sessions for estates, facilities, and compliance teams to walk through real-life use cases, ensuring the system aligns with operational processes.; ; For remote users or wider contractor engagement, we provide interactive online training sessions via Microsoft Teams or Zoom, supported by step-by-step video tutorials and a comprehensive user guide available through our online portal.; ; In addition, we provide customised training materials tailored to each organisation’s structure, including quick-start sheets and FAQs to help users onboard efficiently.; ; Our support doesn’t end after training — clients receive ongoing assistance from our helpdesk and account management team, ensuring any questions are answered promptly and users continue to get the most value from the system.; ; This multi-layered approach ensures seamless adoption and consistent compliance across all users and sites.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of a contract, Reset Compliance Systems Limited ensures a smooth and transparent data extraction process for all clients.; ; Users can export their data directly from the system through the administration dashboard, which provides secure download options in standard formats such as CSV, Excel, and PDF. This includes all relevant contractor records, compliance data, reports, and audit trails.; ; Alternatively, clients may request that Reset’s support team facilitate a full data export, delivered securely via encrypted file transfer. All exported data is structured to meet client requirements and comply with GDPR and data protection regulations.; ; Before the contract end date, clients receive written confirmation of available export options and timescales. Our Account Management team supports this process to ensure complete data retrieval without disruption to ongoing operations.; ; Following successful extraction, Reset ensures that all client data can be archived or permanently deleted in line with our data retention and security policy.; ; This approach ensures clients retain full control of their data and can transition smoothly to other systems if required.
• End-of-contract process: At the end of the contract, Reset Compliance Systems Limited follows a clear and structured off boarding process to ensure continuity, transparency, and full data protection.; ; Clients receive advance notification of the contract expiry date, along with options to renew, extend, or terminate the service. During this stage, the assigned Account Manager supports the client with final data reviews, user access management, and data export requirements.; ; The price of the contract includes full access to all system features, user support, data hosting, routine updates, and standard data extraction at contract end. Clients also receive continued access to documentation and helpdesk support until the final day of the agreement.; ; Additional costs may apply only where bespoke data formatting, complex migration assistance, or extended access beyond the agreed termination date is requested.; ; Once data extraction and account closure are completed, Reset ensures all client information is securely deleted or archived in compliance with GDPR and ISO 27001 standards. A final confirmation report is then issued to the client for records.; ; This ensures a secure, compliant, and transparent end-of-contract process.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been fully optimised for mobile devices. All core features, including contractor sign-in, site induction, and permit-to-work access, are available on mobile. The interface automatically adjusts for smaller screens, offering simplified navigation and touch-friendly controls. Some administrative reporting functions are best viewed on desktop for full visibility.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Reset Compliance Systems Limited provides a secure, cloud-based service interface that allows users to manage contractor compliance, site inductions, permits to work, key management, traffic and transport dashboard and custom reporting functions through an online dashboard.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The Reset online platform conforms to WCAG 2.2 A standards, providing keyboard navigation, alternative text visibility on all images and interactive content and avoids keyboard traps.
• API: Yes
• What users can and can't do using the API: Reset Compliance Systems Limited provides an API that enables integration with third-party systems such as CAFM platforms, key management, ANPR parking systems and DVLA vehicle verification. Through the API, users can set up automated data exchanges and synchronise contractor information.; ; Users can configure connections, push or pull compliance data, and manage authentication securely via API keys. API access is provided upon request and subject to approval and subscription where relevant to ensure data integrity and security.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Reset Compliance Systems Limited allows extensive user customisation.; ; Buyers can customise site induction content, permit-to-work templates, PQQ requirements, and contractor compliance criteria to meet specific organisational or site needs. Branding elements such as logos, colour themes, and terminology can also be tailored to align with internal policies.; ; Customisation is managed through the administration dashboard, where authorised users can configure settings, update documentation, and control access levels.; ; Only designated administrators or authorised account managers can make system changes to maintain data integrity and compliance.

Scaling

• Independence of resources: Reset Compliance Systems Limited ensures service performance and reliability through a secure, cloud-based infrastructure with load balancing and scalable server capacity. Each client operates within an isolated data environment, preventing cross-tenant interference or performance degradation.; ; Our systems automatically allocate additional resources during peak usage to maintain optimal performance. Continuous monitoring and redundancy across multiple data centres guarantee uptime and responsiveness, ensuring no user is affected by others’ activity.; ; Regular performance testing and proactive system maintenance further ensure consistent speed, stability, and reliability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Reset Compliance Systems Limited provides detailed service usage metrics through the client dashboard. These include real-time reports on contractor activity, site attendance, compliance status, and system engagement levels.; ; Administrators can access metrics on user logins, document submissions, approval rates, and audit trails, enabling full visibility of performance and compliance trends.; ; Custom reporting and data analytics are also available to help clients measure key outcomes and demonstrate compliance effectiveness across all sites.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can easily export their data directly from the Reset Compliance Systems Limited platform using the administration dashboard. Data can be downloaded in common formats such as CSV, Excel, and PDF, ensuring compatibility with other systems.; ; For larger or more complex exports, clients can request assistance from the Reset support team, who will prepare and transfer the data securely via encrypted file delivery.; ; All exports include contractor records, compliance documentation, audit trails, and reports, ensuring clients retain full control and visibility of their information at all times.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • XLSX
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Reset Compliance Systems Limited guarantees a minimum service availability of 99.82%, ensuring continuous access to the platform for all users. This uptime level excludes scheduled maintenance periods, which are always communicated in advance and kept to a minimum to avoid disruption.; ; Our Service Level Agreement (SLA) outlines clear performance expectations and response times. In the unlikely event that availability falls below the guaranteed threshold, affected clients are entitled to a service credit or refund, calculated proportionally based on the duration and impact of the downtime.; ; System performance and uptime are continuously monitored through automated tools, and alerts are issued immediately to our technical team to resolve any potential issues before they affect users.; ; All data is hosted in redundant, geographically diverse data centres, ensuring high resilience, failover capability, and disaster recovery protection.; ; This commitment to reliability, transparency, and proactive monitoring ensures clients can depend on Reset Compliance Systems Limited for consistent and secure service delivery.
• Approach to resilience: Reset Compliance Systems Limited’s service is built with a high-availability, cloud-based architecture designed for resilience, redundancy, and continuity. All systems are hosted within ISO 27001–certified data centres that feature multiple layers of physical and digital protection, redundant power supplies, and failover capabilities.; ; Data is stored in geographically separate locations to ensure continuity in the event of an outage or disaster. Automated backups are performed hourly, with encrypted replicas maintained in secondary data centres to enable rapid restoration if required.; ; Our infrastructure uses load balancing and real-time monitoring to distribute demand evenly and detect potential issues before they impact service delivery. Disaster recovery plans are tested regularly to validate recovery point objectives (RPO) and recovery time objectives (RTO).; ; All resilience measures, including datacentre configuration, backup policies, and recovery procedures, are available on request under controlled disclosure for security reasons.; ; This multi-layered design ensures that Reset’s platform remains stable, secure, and operational under a wide range of conditions, providing uninterrupted service to clients.
• Outage reporting: Reset Compliance Systems Limited reports service outages through multiple channels to ensure transparency and rapid communication.; ; We operate a public service status dashboard where clients can view real-time system performance, planned maintenance, and any known incidents. In addition, automated email alerts are sent to registered client contacts to notify them immediately of any detected or potential service disruption.; ; Our system includes a continuous live heartbeat monitoring feature that tracks the health of all core services in real time. This proactive monitoring allows our technical team to identify and address issues before an outage occurs, significantly reducing downtime risk.; ; This multi-channel reporting approach ensures early detection, rapid response, and complete visibility of system performance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels within Reset Compliance Systems Limited is strictly controlled through role-based access control (RBAC) and multi-factor authentication (MFA).; ; Only authorised personnel with verified credentials can access administrative functions, and permissions are granted on a least privilege basis. All actions are logged, monitored, and audited to ensure accountability and detect unauthorised activity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Reset Compliance Systems Limited follows a comprehensive Information Security Management System (ISMS) aligned with ISO/IEC 27001 standards to ensure the confidentiality, integrity, and availability of all data.; ; Our policies cover key areas including access control, data protection, encryption, incident response, asset management, and supplier security. All employees and contractors undergo mandatory security awareness training and must adhere to strict confidentiality and data handling requirements.; ; The Information Security Lead reports directly to senior management and oversees compliance with all information security policies. Regular internal audits, risk assessments, and penetration testing ensure ongoing adherence and identify potential vulnerabilities for immediate remediation.; ; Incident management and data breach procedures follow the NCSC and GDPR guidelines, ensuring timely investigation and reporting. System activity and access logs are continuously monitored to detect and respond to suspicious behaviour.; ; All policies are reviewed annually or following major system updates, ensuring continuous improvement and alignment with best practice standards.; ; This structured and proactive approach ensures that information security is embedded throughout Reset’s operations and service delivery.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Reset Compliance Systems Limited follows a structured change management process to ensure all updates are secure and controlled. All system components are tracked through a configuration management database (CMDB) for full visibility across their lifecycle.; ; Each change request is assessed for security, operational, and performance impact, with high-risk changes reviewed by the Information Security Lead before approval. All updates are tested in a controlled environment prior to deployment and monitored post-release.; ; Every change is fully documented and auditable, ensuring traceability, accountability, and minimal disruption to client operations while maintaining compliance with CSA CCM v4.0 and ISO 27001 standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Reset Compliance Systems Limited maintains a proactive vulnerability management process aligned with ISO 27001 and CSA CCM v4.0.; ; Potential threats are continuously assessed using automated vulnerability scanning, threat intelligence feeds, and alerts from trusted sources such as NCSC, CVE databases, and vendor advisories.; ; All detected vulnerabilities are risk-rated and prioritised for remediation. Critical patches are deployed within 24 to 48 hours, with lower-risk updates applied during scheduled maintenance windows.; ; Regular penetration testing, configuration reviews, and ongoing monitoring ensure threats are promptly identified and mitigated before they can impact service performance or data security.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Reset Compliance Systems Limited uses continuous protective monitoring to identify and respond to potential security compromises. System and network activity is monitored in real time using automated alerts, intrusion detection tools, and log analysis.; ; When a potential compromise is detected, incidents are immediately escalated to the Information Security Lead and investigated under our Incident Response Policy. Containment and mitigation actions are initiated within one hour of detection.; ; All incidents are fully documented, reviewed, and reported, with root cause analysis conducted to prevent recurrence. Regular audits ensure response effectiveness and compliance with ISO 27001 and CSA CCM v4.0 standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Reset Compliance Systems Limited has a formal Incident Management Policy aligned with ISO9001 and NCSC guidelines.; ; We maintain pre-defined procedures for common events such as data breaches, system outages, and unauthorised access. Users can report incidents via email, or by contacting our support desk.; ; Each incident is logged, categorised by severity, and investigated by the Information Security Lead. Clients receive incident reports outlining the root cause, actions taken, and preventive measures.; ; Post-incident reviews ensure continuous improvement and strengthen future response capabilities.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: On selected services.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CQS(Certified Quality Systems) Limited
• ISO 9001 accreditation date: Thursday 20 March 2025
• What the ISO 9001 doesn’t cover: Resources - Monitoring and measuring resources - Measurement Traceability. ; Reason - We do not have or use any measuring equipment that needs to be calibrated.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 06512b91-80b9-4083-adb0-8a3145404a0e
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dale.robinson@rcscard.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.